This document contains a summary of Cindy Cook's experience and qualifications for benefits administration roles. She has over 15 years of experience in benefits strategy, plan design, compliance, administration, and vendor management. Her most recent role was at Adecco in Fort Mill, SC, where she led recruiting strategies and processes. Prior to that, she spent over 10 years in benefits roles at Bank of America and SHPS, where her responsibilities included managing vendor relationships, analyzing costs and claims data, ensuring regulatory compliance, and developing and implementing wellness programs.

1. Cindy Cook
409 Sumter Street
Clover, SC 29710
704-277-0942
Cmcook02@gmail.com
Profile
Experienced, proactive, results-oriented Benefits Professional with over 15 years of experience leading the
design, analysis, and implementation of benefit related programs. I am Flexible and versatile - able to maintain a
sense of humor under pressure who’s also a poised and competent professional with demonstrated ability to easily
transcend cultural differences. I also thrive in deadline-driven environments with excellent team-building skill
Skill Summary
HRIS SystemConversions and
Implementations
International Benefit
Administration
Benefit Plan Design/Pricing
FSA Administration
Annual Enrollment Project Mgmt.
Benefit Website Maintenance
H&W Plans and Compliance
Including; ACA, ERISA, PPACA,
COBRA & HIPAA
Budget Projection Analysis
Section 125 Plans
LOA Administration
UAT (User Acceptance Testing)
Vendor Maintenance
BRD/SPD Preparation
Benefit Cost & Utilization Analysis
Wellness Administration &
Implementation
Benefit Plan Strategy, Design and Development: Responsibilities include –
 Evaluate plan design, policies, development of programs and vendorselection based on needs assessment,cost
competitiveness and market data analysis.
 The overall benefits strategy throughout the organization on a global basis aligned with corporate goals and
objectives.
 Continuous evaluation of the market to ensure that all benefits are competitive.
 Continuous evaluation of costs and potential cost savings associated with global benefits.
 Continuous evaluation of legislative changes that require plan modifications.
Benefit Compliance: Responsibilities include –
 Ensure regulatory compliance to all applicable country laws impacting the development and administration of
Company benefit programs and policies.
 Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance
with legal requirements.
 Timely filing of all ERISA required legal documents to include SAR’s, 5500’s, SPD’s, plan amendments.
 Coordination of internal and external audits associated with benefits.
 Modification of plan documents upon any changes.
 Initiates record keeping and retrieval methods in compliance with government regulations
 Reviews and analyzes changes to state and federal laws pertaining to benefits, suggest changes to management.
Benefits Administration: Responsibilities include –
 Manage benefit activities associated with design, development and administration of company sponsored benefit
programs including health, disability, life insurance and pension programs
 Conduct financial analysis of benefit program costs and analyze benefits claims experience or utilization data for
cost-controland risk assessment factors
 Manage Low Income Subsidy (LIS), Retiree Drug Subsidy (RDS) and Early Retiree Reinsurance Program (ERRP)
 Responsible for compliance with Medicare around Medicare Secondary Payer claims
 Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
 Coordinates all activities associated with open enrollment
 Oversees COBRA administration and Leave of Absences including STD and LTD

2.  Worker’s Compensation Administration
 Reconciles all provider invoices with participation and payroll data
 Liaison with Accounting for benefit-related needs
 Consults with employees on employee lifestyle changes that permit employees to modify existing benefit elections
 Administration of the 401K plan
 Developed and administer the Internal Wellness Initiative, which includes creating all communication, design
wellness programs for multiple work-site locations, coordinate “Lunch & Learn” sessions that educates associates
on healthy living.
 Implement approved plans and changes by preparing announcement material, booklets, and othermedia for
communicating plans to employees and retirees
 Monitor Analyze and research utilization experience and trends on assigned benefit programs including but not
limited to, utilization patterns,cost trends and comparative studies.
 Revise and update all Health & Welfare communication including annual revision of SPD’s for all plans.
 Prepare analysis and provide explanations to independent auditors regarding H&W balance sheets and expense
accounts
Benefits Vendor Management: Responsibilities include –
 Statement of work, renewal negotiations,performance metrics, annual audits and quarterly business reviews.
 Manage the supplier to all terms and conditions of the contract
 Day to day management of vendorprocesses
 Monitor volumes, service levels and service experience
 Ensures vendorrequirements are met on a timely basis; i.e., census updates
 Escalations point of contact
 Service Recoveries – Issue Resolution
 Ensures that all vendor data feeds are timely and accurate
 Identify resistance and performance gaps,and work to develop and implement corrective actions.
Experience
11/2014– Present Adecco Fort Mill, SC
• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare and post jobs to appropriate job board/newspapers/colleges etc
• Source and attract candidates by using databases,socialmedia etc • Screen candidates resumes and job applications
• Conduct interviews using various reliable personnelselection tools/methods to filter candidates within schedule
• Assess applicants’relevant knowledge, skills, soft skills, experience and aptitudes • Onboard new employees in
order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”
04/2010 – 11/2014 Bank ofAmerica Charlotte, NC
VP; Health & Insurance Service Delivery Consultant
• Manage relationships and the exchange of information with insurance carriers and external brokers and consultants
for, claim and utilization data, enrollment information and renewals
• Responsible for monthly financials ($50 million +) - review and approve vendors invoices; liaise with vendors to
ensure accurate billing and financial reporting.
• Responsible for vendor operations and performance reviews
• Responsible for tracking and resolutions of all BAU Change controls
• Audit all benefit programs for vendors'claim and eligibility accuracy; adherence to master plan documents and
compliance to laws and regulations

3. • Develop and maintain Vendor metrics , Performance Reporting and KPIs (Key Performance Indicators) •
Performing evaluations for new product/service selection,communicating with internal senior leadership,
implementing governance, and on-going contract and relationship management
• Created SOPs for all financial reconciliation and approval processes within Health & Insurance
• Acts as a liaison between new clients and internal departments to include
• Perform on-site analysis of client requirements for payroll, benefits and 401(k), using a consultative approach to
ensure human resource policies, procedures and compliance.
• Responsible for auditing all of the client paperwork and systems (e.g. master file, benefit enrollment, payroll data)
during the conversion period to ensure a substantially error free delivery of service and input
• Uses tools and standards to consistently produce error free results in a timely manner
• Initiates and implements t the products and services as outlined in the contract
01/2008 – 04/2010 SHPS Louisville, KY
Benefits Administrator/Implementation Specialist
 Manages all H&W third party administrators (TPAs), vendors and all related benefit administration processes
(Payroll, Finance, Accounting,, IT, HRIS) according to departmental processes,procedures and guidelines
 Work with benefits broker/consultant to resolve complex issues including eligibility discrepancies and benefit plan
interpretations under ERISA
 Working with the System’s Team to develop FMLA process ensuring that the technical and functional specifications
are turned into fully functional solutions.
 Create FMLA Policies, Business Requirement Documents and Process Guides including flow charts
 Coordinate any initial change management processes
 Assess effectiveness ofprograms in meeting overall strategic objectives,and oversees the development and
implementation of changes and improvements to benefits programs, as appropriate
 Interface with vendors of SHPS benefits plans,legal and actuarial consultants,fund custodians,etc.Maintain 5500
tax reporting and ERISA compliance.
 Directs, oversees,and quality controls the development of benefits proposals,negotiations with insurance carriers
and external contractors,and administration of contracts or other agreements involving employee benefit
 Develops, updates and/orpresents various communications (such as announcements,e-newsletter articles, materials
for meetings, plan descriptions,benefit statements,etc.)
 Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning;
develops and implements projects and programs to assist in accomplishment of established goals
 Process 401k loans and withdrawals
 Responds to and resolves employee concerns regarding SHPS benefits programs; advises,approves,or denies
exception requests,as appropriate.
 Ensures that development and execution of administrative policies governing employee benefits are in compliance
with all state and federal regulations.
 Informs, gives advice, and counsels management on trends and current developments in the field of emplo yee
benefits.
 Developed and administer SHPS’ Internal Wellness Initiative, which includes creating all communication, design
wellness programs for multiple work-site locations, coordinate “Lunch & Learn” sessions that educates associates
on healthy living.
 Evaluate trends in utilization and quality of health and wellness services
12/2004 – 12/2006 Aon Hewitt Consulting Winston-Salem, NC/ Charlotte,NC
Project Manager/HRO/BPO Implementations
 Develops project plans, milestones and timelines to baseline tasks required for the completion of projects.
 Manages financial activities, including budget preparation, tracking and reporting; and identify conflicting issues
across otherclient projects in progress.
 Coordinate internal and external activities, including systems development work, operational changes needed to
support new work, training, user acceptance testing (both internal and with the client)
 Fulfill overall contract, monitor all staffing-related reports,work with clients to establish reporting parameters and
provide requested data to clients.
 Manage issues and provide resolution
 Manage implementation of new or modified plans; work collaboratively with benefits planning and other
internal/external resources.
 Conducts post-project completion reviews to identify areas of continual improvement.

4.  Manage project communication activities.
 Determine resources needed to meet client expectations and coordinates the activities to obtain the needed resources.
 Advise on interpretation of plan provisions and resolve employee issues.
 Establishes processes and oversees transferof data between vendors and internal support areas.
04/2000 – 12/2004 J. A. Jones Inc. Charlotte, NC
Benefits Supervisor
 Monitor Analyze and research utilization experience and trends on assigned benefit programs including but not
limited to, utilization patterns,cost trends and comparative studies.
 Compile and prepare financial analysis of assigned Plans
 Participate on Benefit Committee to discuss costs,coverage’s and Carrier changes
 Calculate Employee and Employer rates based on utilization experience and trends
 Administer LOA, STD, LTD, ADD and Life Insurance programs such as; answer all inquiries about concerning
each of the plans, process new claims, monitor/audit all vendorexception reports, also process and pay monthly
premiums to all vendors.
 Revise and update all Health & Welfare communication including annual revision of SPD’s for all plans.
 Project and Benefits Team Lead on HRMS (JD Edwards) Implementation Project
 Designed and developed benefits communications and presentation for employee meetings.
 Responsible for benefits accounting
 Conduct Benefit Orientations for all local Employees
 Audit & Pay Monthly Premiums to Carriers
 Ensure proper monthly payment to H&W vendors.
 Reconcile H&W bank accounts.
 Assist in the preparation of the Benefits budget
 Prepare analysis and provide explanations to independent auditors regarding H&W balance sheets and expense
accounts.
 Prepare Ad hoc analysis for Benefits senior management as requested.
 Prepare and maintain accurate accounting records required for External Auditors
Computer Skills: HRIS/Payroll Systems - PeopleSoft, SAP,Ceridian, J. D. Edwards, Infinium, Siebel, AS/400 Microsoft,
SharePoint
Office Applications – Word, Excel, MS Project, PowerPoint, Access.