This document is a resume for Kristine A. Kelley summarizing her skills and work experience. She has over 15 years of experience in office administration, customer service, scheduling, and inventory management in healthcare and manufacturing settings. Her objective is to obtain a position with a focus on management and coordination where her skills can benefit the organization. Her most recent role was as a Patient Services Representative coordinating patient scheduling and records for over 110 doctors across 12 clinics.
Being open for business: 7 day opening in Primary Care
Dr Ivan Benett - Clinical Director, Central Manchester CCG
GPwSI in Cardiology
& Care Clinical Champion for Healthier Together
Presentation from the 'NHS services open seven days a week: every day counts' event on Saturday 16 November at The Metropole Hotel, Birmingham.
This event was hosted by NHS Improving Quality and NHS England to share the views and ideas of public, patients, carers, NHS England and health and social care staff on how to improve access to services for patients across the seven day week.
More information at http://www.nhsiq.nhs.uk/improvement-programmes/acute-care/seven-day-services.aspx or #7DayServices
Current Clinical Decision Support tools and solutions have no doubt brought a great deal of value to physicians and patients, e.g. online reference tools and mobile applications. Infera is an advanced clinical decision support system (CDSS) that seamlessly integrates with your EHR and the clinician workflow. For more detail visit here: https://bit.ly/2BhkxI0
Being open for business: 7 day opening in Primary Care
Dr Ivan Benett - Clinical Director, Central Manchester CCG
GPwSI in Cardiology
& Care Clinical Champion for Healthier Together
Presentation from the 'NHS services open seven days a week: every day counts' event on Saturday 16 November at The Metropole Hotel, Birmingham.
This event was hosted by NHS Improving Quality and NHS England to share the views and ideas of public, patients, carers, NHS England and health and social care staff on how to improve access to services for patients across the seven day week.
More information at http://www.nhsiq.nhs.uk/improvement-programmes/acute-care/seven-day-services.aspx or #7DayServices
Current Clinical Decision Support tools and solutions have no doubt brought a great deal of value to physicians and patients, e.g. online reference tools and mobile applications. Infera is an advanced clinical decision support system (CDSS) that seamlessly integrates with your EHR and the clinician workflow. For more detail visit here: https://bit.ly/2BhkxI0
1. KRISTINE A. KELLEY
kkelley724@gmail.com (262) 527-5140
OBJECTIVE
My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the orga-
nization. Ideally, I wish to have a focus in management and coordination.
SKILLS PROFILE
- Office administration and scheduling
- MS Office,Windows. Mac, email, social media
- Excellent Customer service
- Purchasing and inventory management
- Industrial and organizational planning
EMPLOYMENT
Patient Services Representative
ProHealth Care – All Clinics
2012 — 6/4/15
Pewaukee,WI
- Observe each clinic and report necessary ways to increase efficiency, improve customer service, and office productivity,
resulting in higher patient satisfaction and increased revenues
- One of two patient coordinators working with 110 doctors at all 12 offices
- Call center customer service management
Patient Services Representative
Community Nursing Clinic ( A division of ProHealth Care)
2006 — 2012
Pewaukee,WI
- Managed patient scheduling and coordination of immunization records resulting in the elimination of repetitive return
visits
- Created new scheduling system to streamline patient flow, resulting in more timely visits and less waiting room conges-
tion
- Patient payment coordination and bank/clinic liaison
- Implemented office reorganization, enhancing the availability and retrieval of critical patient data
- Created new filing system which reduced the time to locate a patient chart from 15 to 3 minutes
- Purchasing
Health Unit Coordinator - acute care hospital ortho/neuro unit
Waukesha Memorial Hospital (A division of ProHealth Care)
2004 — 2006
Waukesha,WI
- Responsible to Nurse Manager for reception and clerical duties for physicians and nursing staff
- Entered physician orders into automated computer system
- Managed a high volume of phone calls. Coordinated calls with patients physicians, families, internal departments, and
other staff.
- Scheduled patient tests with internal departments for emergency and non-emergency procedures
- Retrieved diagnostic test results for physician’s immediate review
2.
Inventory Control Manager - Inventory Control and Receiving
Aries Industries 1998 — 2003
Sussex,WI
- Organized and maintained $3 million stockroom to ensure availability of inventory for manufacturing jobs
- Collaborated with sales, engineers, vendors, and customers to assist purchasing agent for ordering supplies
- Received and staged multiple jobs to streamline parts and equipment availability
- Pulled orders for shipping department to fill external customer orders
EDUC ATION
Associates Degree - Business
Waukesha County Technical College
Certification – Health Unit Coordinator
Waukesha County Technical College
1984
2004