Gerri Podpadec is a healthcare professional with over 15 years of experience in customer service, scheduling, and medical records. She currently works as a Centralized Scheduling & Pre-Authorization Representative at Ashtabula County Medical Center. Previously she held administrative assistant and patient representative roles at Lake Health and was an independent home health care provider. She has extensive experience with electronic medical records systems like Epic and maintains technical skills in Microsoft Office, HIPAA compliance, and various medical billing and records programs.

1. GERRI PODPADEC
6195 Selkirk Drive, Madison, OH 44057
(440)474-2142-c (440)428-2632-h
gerripodpadec@gmail.com
PROFESSIONAL SUMMARY
Self-directed, experienced, conscientious professionalwith high work ethic dedicated to customer relations, services
and performance. Enjoys working in high pressure,fast-paced environments and effectively communicates with
management, all levels of personnel, and the public. Tactfully managing sensitive and confidential issues ,works
independently and also in team-oriented atmosphere.
EMPLOYMENT HISTORY
ASHTABULA COUNTY MEDICAL CENTER, Ashtabula, OH 1/14-present
Centralized Scheduling& Pre-Authorization Representative
As a caregiver with ACMC I deliver excellent customer service dealing with patients scheduling needs. I also
obtain pre-authorizations required from the patient’s insurance companies to insure that there will be no issue
concerning payment and securing revenue for the organization. I verify patient information registering patients;
obtain medical records and physician orders utilizing Epic to schedule procedures at ACMC. I work very
effectively and efficiently in a complex environment of a healthcare system. The programs I utilize are Epic,
Invision, Pro-Scheduler, Emdeon, Availity, Kronos, Passport Health and Performance Manager.
LAKE HEALTH, (Formerly Lake Hospital Systems) Mentor Medical Campus, OH 4/06 –5/13
Administrative Assistant
As an Administrative Assistant with Lake Health, ” Center for Pain Management” I deliver excellent customer
service, schedule patient appointments, surgical procedures,order and inventory department supplies, train staff with
the use of computer programs and office procedures and manage the office with high work ethic and professionalism
to patients and staff.
● Accepted additional responsibilities for processing,managing, entering and verifying employee hours for payroll
eliminating the need for an additional hire.
● Organize and manage the scheduling of meetings with pharmaceutical representatives to give product presentation
to the doctor.
● Research and obtain labs and procedure results in “Soarian” (online hospitalprogram) for doctorreview and
patients chart.
● Obtain and verify pre-authorization with patients insurance company for surgical procedures ordered, submitting
information using CPT codes and ICD-9 codes resulting in a more efficient process to assure authorization and
payment confirmed.
● Create in the systemand coordinate outpatient surgical procedures with another location.
● Create the patients charts,compile admission packets and file patient medical records.
● Continue to streamline department processes and implement new ideas to improve efficiency and profitability.
● Process and copy patient medical records and send them to the appropriate facility requesting,verifying “Release
of Medical Information” obtained and authorized prior to sending any confidential information.
● Enter Diagnosis Codes from billing sheets created from patients office visit into the STAR systemfor physician
billing and hospitalpayment for service rendered.
● Submit C9 forms to BWC (Bureau of Workers Compensation) for authorization for procedures ordered by the
physician for patients care for ongoing office visits, procedures,or supplies and medical equipment that the patient
maybe using.

2. Patient Representative/Secretary 9/09-5/11
As a Patient Representative with Lake Health, “Center for Pain Management” I delivered excellent customer
service, scheduling patient appointments, surgical procedures, filing and creating patient charts and admission
packets.
LAKEWESTHOSPITAL Geriatric Psychiatry Unit, Willoughby, OH 4/06-9/09
Support Assistant / Secretary
As the Unit Secretary for the Gero-Pysch, my responsibilities included greeting visitors,authorizing and signing in
visitors, patient contact,receptionist duties, managing multiple phone lines, computer entry, filing and compiling of
admission packets and creating patient charts, ordering labs and tests and meals as needed. Actively assisted with
patients’needs and their families as requested and managed inventory and ordered supplies for the Unit.
● Processed “STAT” Physician orders for procedures and labs for the patients.
● Delivered patient belongings that may have been left behind on the unit, to nursing home or facility they were
transferred to.
● Processed patient admissions and patient discharges.
● Coordinated transportation for patients transfers and discharges to otherfacilities or nursing homes.
● Processed and copied patient medical records and sending themto the appropriate facility requesting,verifying
“Release of Medical Information” obtained and authorized prior to sending any confidential information.
Independent Home Health Care Provider
Ohio Department of Jobs & Family Services, Columbus, OH 1/05-4/06
Health Care Provider
Professionally administered total patient care for a non-ambulatory client on the ”Ohio Health Care” waiver
program. Administered personalhygiene and toileting, assisted with showering, dressing,preparing meals and
assisting with feeding. Performed housekeeping and laundry duties and purchased groceries and obtained clients
medications at the pharmacy.
● Transferred client using the”LIKO” power lift, from bed, shower chair, power wheelchair and to her lift chair.
● Transported client with her special needs van to doctorappointments and other errands when requested.
● Knowledge of ROM (range of motion) process allowed me to conduct exercises as needed.
EDUCATION
CUYAHOGA COMMUNITY COLLEGE, Warrensville Heights, OH 2/12-7/12
Health Information Technology Program
“Implementation Support Specialist”
This is a hybrid program focusing on job specific training to support EHR, (electronic health records)
implementation. Completed the program earning a certificate on 7/25/12.
LAKELANDCOMMUNITY COLLEGE, Kirtland & Madison, OH 1985-2006
Business and computer courses and continuing adult education classes.
TECHNICALS SKILLS
EPIC, INVISION, PRO-SCHEDULER, EMDEON, AVAILITY, KRONOS, PASSPORTHEALTH,
PERFORMANCE MANAGER, PHS, STAR, SOARIAN, E-TIME, PMM, INFOKEEPER, MICROSOFT OFFICE,
HIPPA COMPLIMENT, NET-LEARNING COMPETENCIES AND PASSPORT.