Shane Hagel is seeking a position as a medical administrative assistant. He has experience providing customer service and administrative support in medical settings. Hagel has proficiency with Microsoft Office, medical terminology, billing, records management, and HIPAA compliance. He earned his Medical Administrative Assistant certification from Ultimate Medical Academy in 2015. The training included scheduling appointments, preparing patients, maintaining records, and processing insurance authorizations. Hagel has previous work experience in assembly, collections, and plumbing repair.

1. SHANE HAGEL
20 Middle Drive, Pittsgrove, NJ 08318
856-364-1043 │ hagelgeorge@yahoo.com
PROFESSIONAL PROFILE
Customer service oriented and punctual professional, able to provide administrative support and function as the
primary interface between the patient and the provider. Ability to facilitate the efficient flow of patients, while
remaining focused on managing priorities and ensuring patient confidentiality.
 Proficient in Microsoft Word and Excel with data entry experience.
 High Academic Honors Recognition / Dean’s List.
 Proficient in obtaining and processing information with initiative and action.
 Resourceful, flexible, and adept at acquiring new skills in support of company objectives.
KEY QUALIFICATIONS
Medical Administrative Assistant ▪ Medical Terminology ▪ Patient Processing ▪ Patient Registration
Medical Billing ▪ Medical Records Management ▪ Release of Information
HIPAA Compliance ▪ Anatomy & Physiology
Electronic Health Records ▪ EHR / EMR ▪ Greenway ▪ Computer Information Systems
Medical Transcription ▪ Office Accounting ▪ MS Office / MS Word
Medical Laws & Ethics ▪ Path Physiology for Medical Office ▪ Principles of Management
CERTIFICATIONS
Pursuing Medical Administrative Assistant Certification (CMAA)
EDUCATION
Ultimate Medical Academy
Medical Administrative Assistant, 2015
Comprehensive training included:
 Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals,
and organizations that offer medical records services.
 Prepare patients for examination and treatment.
 Maintain medical charts and electronic medical records (EMR/EHR) systems.
 Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
PROFESSIONAL EXPERIENCE
Kehien – Muncie, IA 2011 – 2013
Line Associate
 Assembled Air conditioning units for Honda automobiles.
 Operated machinery in a safe and efficient manner and in accordance with company procedures.
 Continually observed product quality, rejecting sub-standard products per company protocols.
 Worked within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).
Alliance one – Anderson, IA 2008 – 2011
Collection Agent
 Adhered to federal and state laws and provisions.
 Negotiated arrangements with customers to pay debt in full, or set up alternative arrangements.
 Documented activity in a concise and accurate manner; became top collector.
Vineland Plumbing – Vineland, NJ 2003 – 2007
Plumbing Mechanic
 Repaired, installed, and inspected plumbing systems.
 Stayed current on local plumbing codes.
 Kept complete records,maintained adequate inventory, and responded to emergency situations.