This document discusses knowledge management (KM) as a systematic process for acquiring, organizing, and sharing knowledge to enhance organizational performance. It outlines the definitions and components of KM, emphasizes the importance of both tacit and explicit knowledge, and details the stages of knowledge management processes including clustering, storage, classification, selection and analysis, and transfer of knowledge. Various models of KM, such as the SECI model, are also referenced to illustrate the frameworks for knowledge management.

1. Knowledge Management
And knowledge management is
a means, not an end - “Bill
gates”

2. KNOWLEDGE
Experience
Expert
Insight
Contextual
Information
Values
INCORPORATING
EVALUATING

3. KSE DIFFERENCE
• KNOWLEDGE – Facts, skills, information
acquired by a person through experience or
education. It is Informal in nature.
• Skills – Ability to expertise in a particular
field practically.
• EDUCATION – Is a process of gaining
knowledge for some useful application. It is
formal in nature.

4. TYPES OF KNOWLEDGE

6. “The coordination and exploitation
of organizational knowledge resources, in
order to create benefit and competitive
advantage" - (Drucker 1999)
Definition – Knowledge Management
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reserved.

7. “Is managing the corporation's knowledge through
a systematically and organizationally specified
process for acquiring, organizing, sustaining,
applying, sharing and renewing both
the tacit and explicit knowledge of employees to
enhance organizational performance and create
value.“
- Davenport & Prusak (2000)
Definition – Knowledge Management
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reserved.

8. COMPONENTS OF KNOWLEDGE MANAGEMENT
Source : KEVIN C.DESOUZA, SCOTT PAQUETTE WWW.NEWAGEINTERNATIONALPUBLISERS.COM

9. Why Knowledge Management?

10. Why Knowledge Management?

11. KM as a interdisciplinary pursuit
The following are some of the benefits of negotiations:
Economics
Friedrich August
Von Hayek (1899-
1912)
Management
Sciences
Grant, Nelson and
Chandler
Library and
Informational
Sciences
Library of
Alxandria 200 BC
Medical
Sciences
Diagnosis,
reports

12. STAGES OF KNOWLEDGE MANAGEMENT
1
2
3
4
5
The following are the stages of any negotiation process:
Let us look at each in detail.

13. STAGE 1 – CLUSTERING OF KNOWLEDGE
Stage 5: Transfer of
Knowledge
Stage 4:
Selection and Analysis
Stage 3:
Classification
Stage 2:
Inquiry
Stage 1:
Clustering
Stage 2:
Storage
Stage 3:
Classification
Stage 4:
Selection and Analysis
Stage 5: Transfer of
Knowledge
Stage 1: Meeting
• May be formal or informal.
• When there are two or more
parties meet, interact and find
out the valuable information.
• Perform Gap Analysis

14. Stage 5: Transfer of
Knowledge
Stage 4:
Selection and Analysis
Stage 3:
Classification
Stage 2: Storing of
Knowledge
Stage 1:
Clustering
STAGE 2 – STORING OF KNOWLEDGE
Stage 1:
Clustering
Stage 3:
Classification
Stage 4:
Selection and Analysis
Stage 5: Transfer of
Knowledge
Stage 2: Storing of Knowledge
• Knowledge obtained by individual
• Converted into a shareable format
• Store in central repository for
public access
• Knowledge seekers go to this
database, search and find what
they are looking for
• Use the knowledge from the
database .

15. Stage 5: Transfer of
Knowledge
Stage 4:
Selection and Analysis
Stage 3:
Classification
Stage 2:
Inquiry
Stage 1:
Clustering
STAGE 3 –CLASSIFICATION OF KNOWLEDGE
Stage 1: Clustering
Stage 2: Storage
Stage 4: Selection and
Analysis
Stage 5: Transfer of
Knowledge
Stage 3:Classification
• Dividing the Information into
different heads.
• No. of agriculture
students in the class
• On the basis of gender,
percentage in graduation
level etc.
• So as to make the stored
knowledge easy to access.

16. Stage 5: Transfer of
Knowledge
Stage 4:
Selection and Analysis
Stage 3:
Classification
Stage 2:
Inquiry
Stage 1:
Clustering
STAGE 4 – SELECTION AND ANALYSIS
Stage 1: Clustering
Stage 2: Storage
Stage 3:Classification
Stage 5: Transfer of
Knowledge
Stage 4: Selection and Analysis
• Out of all the information
present, the selection of
information takes place
according to the demand.
• Then, that information is analysis
on the basis of priorities and the
possible alternatives that are
available.

17. Stage 5: Transfer of
Knowledge
Stage 4:
Selection and Analysis
Stage 3:
Classification
Stage 2:
Inquiry
Stage 1:
Clustering
STAGE 5 – TRANSFER OF KNOWLEDGE
Stage 1: Clustering
Stage 2: Storage
Stage 3:Classification
Stage 4: Selection and
Analysis
Stage 5: Transfer of Knowledge
• Argote & Ingram (2000) define
knowledge transfer as "the
process through which one unit
(e.g., group, department, or
division) is affected by the
experience of another.
“Successful knowledge transfer
involves neither computers nor
documents but rather interactions
between people.”

18. MODELS OF KM- SECI MODEL
Ikujiro Nonaka and Hirotaka Takeuchi(1995)

19. MODELS OF KM- SECI MODEL
Choo’s Model (1998)

20. MODELS OF KM
Botha et al (2008)

21. THANK YOU