1) Knowledge management describes gathering, classifying, analyzing, and sharing proven ideas and concepts to leverage organizational learning without needing to reinvent solutions.
2) Effective knowledge management captures expertise when employees retire to prevent its loss, and shares knowledge across silos to speed learning and decision-making.
3) Key benefits of knowledge management include making informed decisions, growing intellectual capital, eliminating redundant processes, and increasing profits by fostering innovation.
This is my presentation from the IIM National Conference on 15 August 2007. I'm hoping to cause a little bit of a stir and push a few people out of their comfort zones.
There are three embedded videos that don't work on SlideShare. Use the URLs on the relevant pages to view the videos at YouTube.
There are a lot of slides, but the whole thing runs about 40 minutes in real life.
A knowledge worker is someone who is employed because of his or her knowledge of a subject matter, rather than ability to perform manual labor. They perform best when empowered to make the most of their deepest skills.
Knowledge Management - It's Not a Good Idea If It Can't Be Implemented by Joe...Joe Hessmiller
This is a presentation developed for the management team of the Texas Teachers Retirement System. It focuses on doing something that would be effective (provide the knowledge when and where needed) and successful (could be implemented by the people the client has, quickly and at low cost.)
This is my presentation from the IIM National Conference on 15 August 2007. I'm hoping to cause a little bit of a stir and push a few people out of their comfort zones.
There are three embedded videos that don't work on SlideShare. Use the URLs on the relevant pages to view the videos at YouTube.
There are a lot of slides, but the whole thing runs about 40 minutes in real life.
A knowledge worker is someone who is employed because of his or her knowledge of a subject matter, rather than ability to perform manual labor. They perform best when empowered to make the most of their deepest skills.
Knowledge Management - It's Not a Good Idea If It Can't Be Implemented by Joe...Joe Hessmiller
This is a presentation developed for the management team of the Texas Teachers Retirement System. It focuses on doing something that would be effective (provide the knowledge when and where needed) and successful (could be implemented by the people the client has, quickly and at low cost.)
Managing Tacit And Explicit Knowledge Ratnakarsharmaratnakar_sharma
Knowledge Management is an integrated approach to identifying, capturing, managing and sharing an organization\'s information assets like documents, database, other repositories and employee\'s expertise. It is a conscious strategy of getting the right knowledge to the right people at the right time so they can make the right decisions.
Effective management of knowledge is important because knowledge can create commercial value only when it is put into action. Knowledge is fortunately a process that can be nurtured in organizations.
This presentation explains Tacit and Explicit, the two forms, the knowledge comes from in.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
Emerging Skills for L&D to Enable the Future of Workarun pradhan
Presented at DevLearn 2018, this preso examines key themes in the Future of Work, what it means for learning and augmentation, the key activities for L&D in that context and emerging skills as a result. Along the way, there are a few detours including mammoths, centaurs to kitchen sinks...
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another's ideas.
This presentation is about the Knowledge Management, which started gaining transactions in late 1990's in various fields like Management, Knowledge Analysis of a firm etc. This field of management involved the giants of the business industries like Dow Chemical company, Xerox, Toyota, BBC etc, to name a few, in its infancy stage.
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
12 Principles Of Knowledge Management By Enamul HaqueEnamul Haque
There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command.
When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively.
An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies—all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses.
Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
Managing Tacit And Explicit Knowledge Ratnakarsharmaratnakar_sharma
Knowledge Management is an integrated approach to identifying, capturing, managing and sharing an organization\'s information assets like documents, database, other repositories and employee\'s expertise. It is a conscious strategy of getting the right knowledge to the right people at the right time so they can make the right decisions.
Effective management of knowledge is important because knowledge can create commercial value only when it is put into action. Knowledge is fortunately a process that can be nurtured in organizations.
This presentation explains Tacit and Explicit, the two forms, the knowledge comes from in.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
Emerging Skills for L&D to Enable the Future of Workarun pradhan
Presented at DevLearn 2018, this preso examines key themes in the Future of Work, what it means for learning and augmentation, the key activities for L&D in that context and emerging skills as a result. Along the way, there are a few detours including mammoths, centaurs to kitchen sinks...
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another's ideas.
This presentation is about the Knowledge Management, which started gaining transactions in late 1990's in various fields like Management, Knowledge Analysis of a firm etc. This field of management involved the giants of the business industries like Dow Chemical company, Xerox, Toyota, BBC etc, to name a few, in its infancy stage.
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
12 Principles Of Knowledge Management By Enamul HaqueEnamul Haque
There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command.
When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively.
An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies—all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses.
Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Follow the Ants: The Knowledge Economy & Big Data ManagementZola Dube
According to the premise of strategic planning, the world is supposed to hold still while a plan is being developed and then stay on the predicated course while that plan is being implemented.
- Henry Minzberg, 1994
The greatest challenge facing the New Knowledge Economy is balancing Big Data Management with Data Latency, while fostering a culture of Best Talent Remixing to continuously hold it all together. Aptly dubbed “wicked”, the new world of business is characterized as dynamic, fast-paced, volatile and unpredictable. This environment has brought heightened challenges and risks to virtually all business industries and organizations. Ancient Zulu philosophy holds a wealth of intelligence on how to observe the new environment.
Knowledge Management; The ‘One Room’ Company!, System Implementation, Talent Management, What is Records Management (RM)?, Managing Business Risk, Continuous Improvement, Renewable Program Management?
Changing the organisation is mainly leadership challenge. Survival of the organisation depends on the leader's vision and ability to change things. Here I present the gist of forthcoming book
Every corporate entity must create a brand and an image. this is not an easy task. but here is step by step points , with case examples. please download .and say so if you like and share it
Is the trade union boon or bane? Indian Trade Union Act with latest amend...Dr .E. J. Sarma
The Unions are bad or good for worker's cause? Why most managements hate unions?
What can unions do?
HR and personnel professionals need to deal with Unions. And their actions which are
nosy matter.
Knowing the correct legal position is a sine qua non. The presentation tries to update various amendments to the trade union act, what and how and who can form a union are discussed here.
Bonus in india assumes different meaning altogether If you read the basic act and you can get thoroughly confused.
Age old laws with plenty of amendments , court rulings brought more confusion to the legal status and interpretation yet every personnel, hr manager grapples with it.
Here is attempt tp update with easy to read form
Every HR person must know what the constitution is empowering the citizen of india. Fundamentally about recruitment mistakes,right to Employment , grounds for .termination, can lead to bad decisions costing millions in law suits
If leadership is ignorant HR cannot be more ignorant
there will be more on all aspects of HR leading to full scale grooming .pleasemake this viral
Onel day free seminar workplace conflict resolution 15092015Dr .E. J. Sarma
Conflicts are natural events in life especially in workplace. This seminar is about the causes, types and methods of handling conflicts. Agreements, negotiated settlements, compromise, etc are handled in this seminar.
this course received 85% excellent rating from group of non management staff
Human resource professionals use data for all type of decisions
Many use primitive methods. and very outdated ratios
Few are familiar with analytic .
Here is an attempt to expose the advantage of using predictive analytic
so that how data is converted to information enabling informed insights to business decisions
My book in amazon kindle. please download now and read/review=Different strokes=employee reward recognition Plans
Kindle edition is now available.
I talk of handling conflicts .that arise at workplaces
From mere arguments to intense rivalry happens .In more political culture every one involved try to sabotage the rival.
What is the role of hR in resolving these conflicts and to render them ineffective when the conflict is counter productive
HR people must read this
there is no organization where there is no conflict. employees invariably face conflict with boss, peers, values and even with leadership.this is a wholesome training ppt.
Change Management - Seven key success factorsDr .E. J. Sarma
What are thee few simple essential steps for making organization change management efforts a huge success. Of all the change initiative steps the critical few are here,it is beyond the process steps you prescribe.model you adopt.
beyond CEO's wish
Factors that influence positively change
Beyond manager's established competencies
please say if you like it
Designing a perfect 360 degree Performance assessment ModelDr .E. J. Sarma
This ppt shares the basic design aspects behind a 360-degree appraisal system.based on a true project implemented.this was integrated with a leadership succession plan.
This has been used to develop leadership in IT companies over a 5 year period.
The scores were used to pinpoint weakness areas and coach these managers to be great leaders enabling homegrown leaders
If you want to survive in a job you need to be smarter than your boss and O...Dr .E. J. Sarma
Your boss is there not because of superior brain or wisdom. Especially when he is toxic and micro manages , frustrates you with what you think as stupid instructions, puts you down and depresses you ,steals credit for what you have done you face the dead end .
I have known people who had toxic bosses even attempting suicide.
You must be able to manage him Here are few valuable tips to outsmart your boss.How to get out of frustration of being underdog.
Please leave a comment if you liked it .forward to your network
this is version 1.1 of the new methodology on change management. more versions as i research more and pick my brain
please leave comment without fail; if you liked it
if you like it please say
Different strokes-Employee reward recognition plans- amazon Dr .E. J. Sarma
Rewarding one employee kills motivation of 10 others who expected. My book on amazon kindle./paper edition tells alls
please download now and read/review-
You don't need 100 mediocre ideas but need only 10 with stunning effect
tips for designing effective employee recognition plans, employee motivation, employee engagement, are given here free from out of 40 years of designing rewards with stunning results
Employee Behaviour gets repeated if there is positive reinforcement.
Rewards are the best reinforcers hence very powerful to engage employees
these ideas are based on actual schemes implemented with stunning results of 85% engagement.
65% increase in motivation and productivity
45% increase in retention
shows how to link Maslow, Herzberg, theories of motivation to actual implementation
engaged employees are more productive than satisfied employees.
Rewards build emotional connection, positive strokes, encouraging employees
If you liked it share with others and say so here
Change management case study (doc) 11 15 2013 (2)Dr .E. J. Sarma
this is a live case study on change management.actually conceptualized and implemented
from concept to end result.
those who wish more information please email ejsarma@gmail.com
if you liked it please comment
attempting organizational changes is not the job of ceo only.HR plays crucial role
comment if you like the ideas
though it looks simple , the change management is aprocess ,theCEO initiated mostly
Escape velocity engineering the organizational transformation dec 6 2012Dr .E. J. Sarma
this presentation is based on great conceptual work of renowned authors and some practical wisdom of handling organisational transformation, re-engineering the business offerings, how to integrate skills with change efforts without creating tsunami
please leave your comments
Co creating the vision and making people rally around - here are tips to inspire and achieve the vision . One man's dream and many who share that can work wonders
managing the relationship with your boss is very critical to job success.here are few tips.
you may either become his close associate or become enemy .this depends on how you
c an understand his personality
even if the boss shows to be your friend never ever get carried away. he is your boss and will always be that.there are few exceptions but they are very few ,by and large men in power will never become your friend
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Delivering Micro-Credentials in Technical and Vocational Education and TrainingAG2 Design
Explore how micro-credentials are transforming Technical and Vocational Education and Training (TVET) with this comprehensive slide deck. Discover what micro-credentials are, their importance in TVET, the advantages they offer, and the insights from industry experts. Additionally, learn about the top software applications available for creating and managing micro-credentials. This presentation also includes valuable resources and a discussion on the future of these specialised certifications.
For more detailed information on delivering micro-credentials in TVET, visit this https://tvettrainer.com/delivering-micro-credentials-in-tvet/
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
1. KM/October/2013/drsarma
Knowledge Management
Dr .E .J .Sarma
Personification of knowledge (Greek Ἐπιστήμη, Episteme) in Celsus Library in Ephesus, Turkey.
What is knowledge?
Knowledge is a familiarity with someone or something, which can include facts, information; We acquire
concepts in the learning process. “The term concept formation describes how a person learns to form
classes, whereas the term conceptual thinking refers to an individual‟s subjective manipulation of those
abstract classes”.
Descriptions can refer to the theoretical or practical understanding of a subject. It can be implicit (as with
practical skill or expertise) or explicit (as with the theoretical understanding of a subject); it can be more or
less formal or systematic. In philosophy, the study of knowledge is called epistemology; the philosopher
Plato famously defined knowledge as "justified true belief." However, no single agreed upon definition of
knowledge exists, Knowledge acquisition involves complex cognitive processes: perception,
communication, association and reasoning; while knowledge is also said to be related to the capacity of
acknowledgment in human beings. Knowledge is related to intellectual capability, which resides in the
hearts and heads of individuals, reflecting a growing awareness that companies must manage the
knowledge which exists in the heads and hearts of employees or in formal databases, patents, copyrights
and so on.
This paper is an informative overview of KM concepts and processes as I cover:
The Concept, genesis, definition and benefits of KM initiatives, the few imperatives for creating a climate
that makes KM so essential, and the components of KM that enables, enlists, encourages collective
realization of vision.
I am reminded of the story of 5 the monkeys and the banana. Three monkeys were put in a cage with a
banana at the top of a ladder .When one monkey started climbing the ladder attracted by the banana, a
bucket of cold shower came down scaring the monkey to run for its life. Then the second monkey tried
climbing; this time he was pulled own and beaten up by the first monkey. Then the third and fourth went
up only to get beaten up by others severely, even though no cold shower came. All three monkeys sat in
one corner doing nothing. Then a new monkey was introduced and he immediately started to go for the
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banana. This time he was taken down. The second new monkey was substituted, this time the new
monkey and old ones together pulled the new monkey down after some time no monkey even dared to go
up the ladder. The banana was left rotting while monkeys were wondering: “oh! This is how things happen
here” Some lessons for corporate culture and knowledge sharing and experiential learning. I worked
under a CEO who always used to talk about making his company a Microsoft. Or Apple and compared
himself to Steve Jobs. The only difference was that he only aped the negative qualities like telling
everyone that “you shape up or this is not the place for you”. He believed in ample cold shower and the
banana was left rotting
I narrated this monkey story to group of senior managers in my team building exercise. We were sitting on
a beach in bay area; 7 p.m. at night when it was cold we were trying to figure out how to stop falling
profits and stunted growth. We were trying to figure out as to why there was so much conflict and
disagreement when it came to implementing ideas. We were exactly behaving like those monkeys.
Believe me, we were bunch of very senior managers who were shaping the destiny of the organization.
We had a wealthy store of experience and knowledge. But then all that got wasted without proper
knowledge dissemination and sharing
Now let us look at some of the key issues related to knowledge management.
What is knowledge management?
Knowledge Management (KM) describes the process of gathering, classifying, analyzing and sharing
ideas that were experimented and proven so that an organization can effectively leverage, transfer the
same learned concepts without reinventing the wheel every time. This process of storing, extracting,
transmitting the benefits of KM initiatives, the characteristics of a climate that make KM so essential, and
the components of KM that support organizational goals is key to the continued profitability and
competitive edge of the enterprise.
Creating value from intellectual and knowledge based assets form the foundation of knowledge
management.KM is all about identifying, creating, representing, and distributing knowledge by using a
variety of practices.
There are many definitions of knowledge management. Perhaps the simplest definition of knowledge
management is "preserving and creating systematic process for sharing what individual knows with others
so that time and cost is saved." The emphasis is on harvesting human know-how and how it adds value
to bottom line. Knowledge Management provides the processes and structures to create, capture,
analyze, and act on information. It highlights the conduits to knowledge, as well as the bottlenecks.
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I created a concept called “Vault” (web based document repository) and encouraged everyone to deposit
their creation-be it code, idea, proposal etc.) In the vault. The system would format, categorize and save
these papers for the benefit of everyone in the company. Knowledge management is so important to
organizations because of the possible loss of employees and all that he/she developed with
organizational help. When workforce become eligible to retire or will retire over the next five to 10 years,
and that workforce planning is critical to ensure to have sufficient and appropriate staff to account for
these dilution of skills. I recall working in Glass melting plant and the company had only one melting
expert who was almost60. Those days when there was no internet or computer the company had no way
of preserving his expertise. If he retired the plant would grind to halt or has to bring an expert from outside
at huge cost.
High employee turnover, lack of planned mentoring and training, and a tendency to maintain the status
quo, further impact and impede the flow of knowledge dissemination and growth. Often, when people
leave an organization, the knowledge also walks away . Knowledge management secures and
replenishes the learning experiences, as well as the work products, of those individuals who took pains to
create unique solutions to business problems
I can think of the company which had been for 15 long years doing business in Business Intelligence and
created a large pool of data analytics skills. Whenever a new proposal was to be made the team would
scratch their heads to even create the proposal because the templates were never stored. They would
rewrite the whole thing wasting time energy and would commit the same mistakes. Obviously the
estimates and quotes were always off the mark .Ironically the company boasts of expertise in data and
analytics .What was missing was a central repository of all those knowledge even though they had the
best project management skills and tools and technology.
The companies who never thought of KM- never even progress or mature from information at level 1 to
knowledge at level 2 and wisdom- or subject matter or domain expertise at level 3
information
knowledge
wisdom
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o Mere data is not information.
o Pure information is not knowledge.
o collection of knowledge is not wisdom.
o A collection of wisdom is not truth.
Information relates to description, definition, or perspective (what, who, when, where).
Knowledge comprises strategy, practice, method, or approach (how).
Wisdom embodies principle, insight, moral, or archetype (why).
o
Organizations feel the silo problem. So, how does one solve the problem of poor knowledge sharing and
? Wiki is a good starting point. If you do not know what a Wiki is, Wikipedia.org is the highest profile Wiki
in the world, one maintained by thousands of non-technical users every day.
The Benefits of Knowledge Management
Whether to minimizing loss and risk, improving organizational efficiency, or embracing innovation,
knowledge management efforts and initiatives add great value to an organization. Key benefits of KM
include:
Making informed decisions;
Growth of intellectual capital.
free flow of ideas which leads to insight and innovation;
eliminates redundant processes, streamlines operations, and enhances employee retention
rates;
speed up of the learning curve for new employees;
of course increase in profits
Why Is Knowledge Management Important in Today's Business Climate?
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Today's business environment is volatile climate and demands a new attitude and approach ;actions
must be anticipatory, adaptive, and based on a faster cycle of knowledge creation. Some of the current
challenges organizations could face includes:
a growing emphasis on creating customer value and improving customer service by speedier
deliveries
an increasingly competitive marketplace demanding innovative solutions;
increased collaboration across structure;
reduced cycle times and shortened development times;
a need for organizational adaptation;
compulsion to operate with a shrinking number of assets (people, inventory, and facilities);
a reduction in the amount of time available to acquire new knowledge; if you don‟t do someone
else has already done that
Changes in employee mobility that lead to knowledge loss.
A few things to remember
Knowledge Management is ongoing,
organic, and evolving.
KM is about people plus Technology and
robustly defined process
what people know, and how their
knowledge can support business and
organizational objectives is the key to
knowledge management. It draws on
human competency, intuition, ideas, and
motivations. It is not a technology.
Although technology can support a KM
effort, it should not begin there.
KM has to be orderly and goal-directed.
Knowledge management must be tied to
the strategic objectives of the organization.
KM is value-added.
Knowledge management draws upon pooled expertise, relationships, and alliances. Leading
organizations can further the two-way exchange of ideas by bringing in experts from the field to advise or
educate managers on recent trends and developments. Forums, councils, and boards can be
instrumental in creating common ground and organizational cohesiveness.
KM is vision aligned.
This vision of knowledge management is expressed in strategic business terms rather than technical
terms, and in a manner that generates enthusiasm, buy-in, and motivates managers to work together
toward reaching common goals.
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Systems Thinking: Peter Senge in his classic work” Fifth Discipline” wrote about systems
thinking. I can see how this is relevant to KM.-deep commitment to learning
"A journey in the realm of systems
Proper monitoring of is the main requirement of knowledge management
KPIs can be divided into four major perspectives-Financial perspective, knowledge preservation
perspective, knowledge creation perspective and knowledge distribution perspective.
Financial perspective includes such indicators as % savings in cost, percentage increase cost of training,
percentage change in document storage cost per repository and percentage change in administrative and
operational cost. Steps to modify a document, paper to electronic document ratio, frequency of updates
and percentage compliances are the KPIs included in this perspective.
Knowledge creation perspective deals with the expansion of organization-s knowledge through its
acquisition and development. KPIs such as number of knowledge sharing sessions, % of staff trained in
KM activities, percentage increase in searches per repository and number of collaborative contributions
come under this perspective.
Number of bulletin distributed to the employees, % use of intranet, number of mentoring & coaching
relationships and KM briefings and communication sessions facilitated are the KPIs included in the
knowledge distribution perspective.
What are benefits of Knowledge management metric?
Evaluation of knowledge management initiatives is about reaping benefits of
intellectual assets.
Evaluation of paper vs. electronic documents ratio will give a precise insights
on adoption of the latest technologies.
Education and growth perspective will focus on personnel trainings in KM and
employee satisfaction with such trainings.
Knowledge management covers every aspect related to identification, creation, representation and
distribution of knowledge in an organization.
There are basically two kinds of knowledge- explicit (that fraction of knowledge, which can be stored or
documented) and tacit (that chunk of knowledge base, which cannot be collected as documents).
Depending on the kind of knowledge being talked about, the sources which house it are decided. Moving
on, some of the strategies used for managing knowledge are- rewards, storytelling, and knowledge
reservoirs, transfer of best practices, knowledge mapping etc.
One can evaluate knowledge management through a balanced scorecard for this purpose. This will have
metrics or the „measurable pieces‟ to which values for the upper and lower extremes can be assigned.
More useful information for Management Estimation:
In an organizational context, data represents facts or values of results, and relations between data and
other relations have the capacity to represent information... If someone says that sales started at
$100,000 per quarter and have been rising 20% per quarter for the last four quarters, I am somewhat
confident that sales are now about $207,000 per quarter. I am confident because I know what "rising 20%
per quarter" means and I can do the math.
Yet, if someone asks what sales are apt to be next quarter, I would have to say, "It depends!" I would
have to say this because although I have data and information, I have no knowledge. This is a trap that
many fall into, because they don't understand that data doesn't predict trends of data. What predicts
trends of data is the activity that is responsible for the data. When I was able to amass sufficient data and
information to form a complete pattern that I understood, I would have knowledge, and would then be
somewhat comfortable estimating the sales for next quarter. Anything less would be just fantasy!
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In this example what needs to be managed to create value is the data that defines past results, the data
and information associated with the organization, its market, its customers, and its competition, and the
patterns which relate all these items to enable a reliable level of predictability of the future. Knowledge
management is the capture, retention, and reuse of the foundation for imparting an understanding of how
all these pieces fit together and how to convey them meaningfully to some other person.
The value of Knowledge Management relates directly to the effectiveness with which the managed
knowledge enables the members of the organization to deal with present day situations and and co create their future. Without real time access to managed knowledge base every situation is addressed by
what group brings to the situation with them. With managed knowledge, every situation is addressed with
collective learning about a situation of a similar nature.
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Nonaka, Ikujiro (1991). "The knowledge creating company". Harvard Business Review 69 (6): 96–104.
Gupta, Jatinder; Sharma, Sushil (2004). Creating Knowledge Based Organizations. Boston: Idea Group
Publishing.
Sanchez, R (1996) Strategic Learning and Knowledge Management, Wiley, Chichester
Knowledge Management and the Dynamic Nature of Knowledge". Journal of the American Society for
Information Science and Technology 53 (12): 1009–1018.
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Pearson Prentice Hall.
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Fifth discipline- Peter senge
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