The document discusses the evolution of knowledge management (KM) practices with the rise of Web 2.0 technologies and social tools. It describes how KM has shifted from a techno-centric, top-down approach (KM 1.0) to a more social, bottom-up and decentralized approach (KM 2.0) that leverages tools like blogs, wikis and social networking. It argues that in the future, all work will increasingly incorporate these new social and collaborative approaches, with KM becoming a more natural part of everyday work and conversations.

1. World 2.0 Working in a 2.0 World September 2008 Kunnskapstinget 2008 Oslo

2. Begin with the end in mind A brief history of KM The impact of social tools and Web 2.0 on KM KM 2.0: KM goes Social Working in a 2.0 World

3. Two early forms of KM Techno-centric KM People-centric KM

4. Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1989) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about!

5. People-centric KM Pioneers BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman) Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. Cops, After Action Reviews

6. People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry

7. KM Today Both forms of KM practiced KC UK Collaboration Content Over-hyped, underperformed Is KM dead? KM changing/evolving Not driven by the traditional KM community

8. The Disruptor Social Tools Quietly evolving on the web Roots not in KM Social Tool thought leaders and even KM advocates avoid the label!

9. Social Tools What are social tools for? Finding and connecting with people Building communities Sharing knowledge Informal learning They are personal/social KM tools!

10. Social Tools Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Blogger Technorati MediaWiki LinkedIn, Facebook Delicious Google Reader, Bloglines Skype Flickr YouTube, Google Video Twitter Odeo Slideshare iPod Creative Commons

11. Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost

12. Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And more …

13. So what does this mean for KM?

14. KM 1.0 The old traditional, corporate, techno-centric command and control form of KM

15. KM 2.0 Take People-centric KM, PKM CoPs, AARs, KCafes, … Social Computing Weblogs, Wikis, … To create A new form of KM KM 2.0 or Social KM

16. Social KM Corporate Top down Centralised Command & Control Monolithic systems Explicit Knowledge Personal Bottom up Decentralised Distributed Ecosystems Tacit Knowledge KM 1.0 KM 2.0

17. KM Tool Comparison Taxonomies People Finders Databases E-mail Newsletters Discussion Forums Social Tagging Social Networking Blogs & Wikis Instant Messaging RSS Feeds & Readers Blogs KM 1.0 KM 2.0

18. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

19. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

20. KM is going Social

21. Everything 2.0 Web 2.0 technologies and thinking is changing everything!

22. Everything 2.0 Web 2.0 Enterprise 2.0 KM 2.0 Library 2.0 Management 2.0 Project Management 2.0 Education 2.0 Warfare 2.0 Politics 2.0 Manager 2.0 People 2.0 World 2.0 Credit: Hugh MacLeod, gapingvoid Participation Conversation

23. Six ways to engage in a 2.0 World

24. Be Yourself We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like everyone else. This professional voice is distinctive. And weird. Taken out of context, it is as mannered as the ritualistic dialogue of the 17th-century French court. David Weinberger

25. Work Transparently Work so everyone can see what you are doing Before IT it was impossible for to share work in progress Today it is easy Working transparently means we get early feedback and can adapt more quickly A fundamental part of natural knowledge sharing

26. Work Openly Be open to people; their feedback and ideas Being open is a prerequisite for social learning We need to let others know what we are doing (transparency) and take feedback (openness)

27. Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian

28. Work with People An innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn How do we better work together? How do we make them share?

29. Raise all the ships on the sea Contribute to the commons Tragedy of the commons Depletes with use Cornucopia of the commons Abundance with use Contribute Wikipedia, Knol, Open Source If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton

30. Where are we? Very early days Many independents adopted 2.0 working Where the world is moving In 5 years we will all be using social tools! Exciting to many, scary to others

31. The way forward Be an early adopter Start to use social tools yourself Pilot the tools within your organisation Take good advise Learn what they mean for you and your organisation Cannot plan – its emergent Have conversations with people

33. We are moving to a participatory “WE world” Yes, we . We control the Informaton Age. Welcome to our world.

34. Conversation! Questions?

35. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

36. Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/