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Social km
The document discusses the role of social collaboration technologies in enhancing knowledge management (KM) within organizations, asserting that effective information management is essential for a knowledge-enabled organization. It highlights various stages of KM, emphasizes the importance of social collaboration tools in facilitating knowledge sharing, and states that these tools can complement traditional KM practices. The author argues that regardless of the KM stage, integrating social collaboration platforms is crucial for improving knowledge processes.
Social km
- 1. The impact ofSocial Collaboration technologies on Knowledge Management Jed Cawthorne MBA MBCS CITP Knowledge Workers Toronto 10th November 2015 Social and KM….. Or Social KM ?
- 2. My Experience inthe KM field The Open University & ESA, Mars Express Mission Science Data Archiving Manager, Beagle 2 Lander The Open University ECM Requirements and procurement Project Manager ECM Implementation Programme Manager Prescient Digital Media Intranet, CMS, Enterprise Search Consultant Canadian Tire Corporation Senior KM Specialist KPMG International Knowledge Manager, Global Quality & Risk Management BMO Financial Group Senior Strategy Consultant, ECM; Senior Manager, Major Initiatives, Corporate Intranet Group; Director of Business Technology Strategy & KM; Legal, Corporate & Compliance Group 2 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 3. My very simpleassertion You can not achieve a knowledge enabled organization without good Information Management; this is independent of your working definition of Knowledge Management Social Collaboration technology facilitates information and knowledge sharing to enable elements of knowledge management to be directly embedded in processes: social collaboration tools are for all intents and purposes part of the information management tool box 3 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 4. Definitions of KnowledgeManagement Prof. Michael Sutton, Gore School of Business at Westminster College reported to the 2008 International Conference on Knowledge Management that he had assembled a library of over 100 definitions ! Original definition (?) – Thomas Davenport 1994: “Knowledge management is the process of capturing, distributing and effectively using knowledge” The point I would like to make, and will illustrate as we move ahead, is that the different definitions, indeed the different schools of thought on KM all still require good information management as an underpinning, and all can benefit from social collaboration technologies and techniques. 4 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 5. A working definitionof KM “KM is an effort to increase useful knowledge within an organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of knowledge objects or artifacts” Dr Claire McInerny, Knowledge Management and the Dynamic Nature of Knowledge, Journal of the American Society for Information Science and Technology, 2002 Knowledge Objects or artifacts: documents in an DM repository, institutional records, pages in a wiki, blog articles and comments, web pages on the intranet, emails but now also news feed posts, entries in an ideation system etc…. In other words not just Knowledge Base5 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 6. The Stages ofKM Stage 1 – Intranets & Intellectual Capital Stage 2 – Human Relations, cultural dimensions Stage 3 – Content & retrievability Stage 4 – Access to external information The Stages of KM: C.McInerny & M.Koenig, KM Processes in Organizations, Theoretical Foundations and Practice, Synthesis Lectures on Information Concepts, Retrieval and Services #18, Morgan & Claypool, 2011 6 No ECM – No KM ! Jed Cawthorne for Knowledge Workers Toronto 22nd May 2012
- 7. Stage 1:Intranets and IC IT driven Intellectual Capital Intranets and extranets Best Practices and Lessons Learned Stage 2: Human Relations; cultural dimensions Communities of Practice Organizational Culture The Learning Organization (Senge) Tacit Knowledge (Nonaka & Takeuchi – SECI) 7 No ECM – No KM ! Jed Cawthorne for Knowledge Workers Toronto 22nd May 2012
- 8. Stage 3:Content & Retrievability Structuring content & adding index terms (metadata) Content Management technologies Taxonomies Stage 4: Access to External Information Firewall-less universal access? Importance of context ‘Social Technologies’ ? KM 2.0 ? 8 No ECM – No KM ! Jed Cawthorne for Knowledge Workers Toronto 22nd May 2012
- 9. Comment on TheStages of KM Stage 1 – Intranets & Intellectual Capital: heavy IT emphasis Stage 2 – Human Relations, cultural dimensions: introducing the key human aspects Stage 3 – Content & retrievability: introduction of content management related technologies ! Stage 4 – Access to external information: KM 2.0? David Gurteen coined the term KM 2.0 in his 2007 Information Online Keynote in London. His main point was that KM1.0 failed because it consisted of additional tasks, like making sure you place a document into the RM system, or completed an entry in the separate Knowledge Base system etc. He suggested that web 2.0 / enterprise 2.0 “social” technologies would push forward a new way of looking at KM – hence KM2.0 9 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 10. Enterprise Social BusinessSoftware Have I mentioned how much I hate the use of the word “social”………. Collaboration platforms with new tools, helping us to connect, communicate and collaborate with each other and with information in new ways We collaborate on information, so social collaboration platforms are essentially Information Management tools, however they have application in a KM context…. Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 11. 11 http://www.knowledge-management-tools.net/IM_vs_KM.html Social KM JedCawthorne for Knowledge Workers Toronto 10 November 2
- 12. Social Business orE2.0 http://www.tealeshapcott.com/intranet/creating-a-better-intranet-with-slates/
- 13. From SLATES toFLATNESSES Dion Hinchcliffe, ZDNet – http://www.zdnet.com/blog/btl/enterprise-2-0-the-world-of-flatnesses/6709 FLATNESSES & KM see: http://www.cmswire.com/social- business/social-to-knowledge-managements-rescue/
- 14. Plenty of suitesto choose Social Business Software suites IBM Connections, Jive, SharePoint 2013 WCM / Publishing OpenText Social Communities, Atlassian Confluence, Social Intranet ThoughtFarmer, PBWorks Social ‘extensions’ from Enterprise Software vendors SalesForce Chatter, Tibco Tibbr Open Source eXo, elgg, Drupal, Dolphin Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 15. Social KM JedCawthorne for Knowledge Workers Toronto 10 November 2015 An example of a social collab platform
- 16. Botha et al(2008) “Broad Categories of KM” 16 You don't know Knowledge Discovery Explore, Research, Create You know Knowledge Repository (Knowledge Base) Knowledge Sharing and Transfer Knowledge you have Knowledge you don't have Search, external social platforms, comments on blogs etc. social network mining Search, news feeds, blogs, wikis , comments, content rating and feedback, social network expert discovery Social collaboration functionality as described by either the SLATES or FLATNESSES models can be applied to these “broad categories of KM” as described by Botha and colleagues. Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 17. Botha – KMProcess Model 17 Social tools functionality can be applied to all dimensions of the model even those with a human focus, for example: Create: Micro- blogging Organize: Meta- tagging Share & Collaborate: Comments, links, extensions Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 18. Social enablement ofKM example – SECI 18 SECI stands for Socialization, Externalization, Combination and Internalization. The model speaks about tacit and explicit knowledge, so first, a definition: Tacit knowledge: Intuitive, hard to define knowledge, that is largely experience based. It is contextual, personal and hard to communicate. It is often referred to as "know- how“ Explicit knowledge: This type of knowledge is formalized and codified, making it easier to store, manage and transmit. It is often referred to as "know- what." Traditionally, this type of knowledge has been the focus of IT based knowledge management systems See http://www.cmswire.com/social-business/social-collaboration-mediated- knowledge-management/ Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 19. Social enablement ofknowledge spiral 19 How can social collaboration functionality enable the various stages of the knowledge spiral as knowledge assets flow through processes and across an organization? Social HR platforms, Video Sharing, Discussion platforms Blogs, micro-blogs / news feeds, discussions & comments Search, Links, tagging, extensions, comments Networks, signals: Subscriptions, notifications Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 20. Social KM onWikipedia 20 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015 You know your mainstream when……… https://en.wikipedia.org/wiki/Social_knowledge_management
- 21. Summary - SocialCollaboration enabled KM 21 The application of standard social tools to each facet of practical KM can help embed knowledge creation, capture, discovery, re-use etc. It is easier to write a blog post, or wiki article and “tag” it than it is to fill out the document template for a bespoke “knowledge base” and fill in 8 fields of metadata….. It is even easier to embed micro-blogging (news feed) into a business process and add elements of KM into those processes as normal tasks.
- 22. Return to mysimple assertion Going back to my simple assertion, I posit that whether your organisation is in KM Stage 1 or Stage 4, whether you believe in Nonaka’s SECI theory that you can convert tacit knowledge into explicit and then share it, or whether you believe that only information can be shared; this means to achieve some contextual form of KM in your organisation you need good enterprise information management, and therefore for unstructured information, a good enterprise content management strategy, and the content of news feed posts, comments, ideation systems etc as part of a social collaboration system(s) is unstructured content ! 22 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 23. Free learning: KnowledgeTechnologies in Context from OpenLearn.open.ac.uk Click on the graphic above to access a free online course ! 23 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
- 24. Jed Cawthorne, MBAMBCS CITP www.twitter.com/jedpc http://www.cmswire.com/author/jed-cawthorne/ Knowledge Workers Toronto 24 Social KM Jed Cawthorne for Knowledge Workers Toronto 10 November 2015
Editor's Notes
- #3 Just a very quick over view to show that I have some background in the subject I am talking about
- #9 David Gurteen coined the term KM 2.0 in his 2007 Information Online Keynote in London. His main point was that KM1.0 failed because it consisted of additional tasks, like making sure you point the document into the RM system, or completed an entry in the separate Knowledge Base system etc. He suggested that web 2.0 / enterprise 2.0 “social” technologies would push forward a new way of looking at KM – hence KM2.0
- #22 So, returning to the full title of this presentation, where does ECM fit with respect to EIM and KM ? An holistic view of where ECM fits in the big picture, which also provides an indication of the value proposition