SlideShare a Scribd company logo
IBM Knowledge Management Blue Print Workshop January 2008
KM goes Social IBM SE Asia January 2008
Begin with the end in mind ,[object Object],[object Object],[object Object],[object Object],[object Object]
Two early forms of KM ,[object Object],[object Object],[object Object]
Techno-centric KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People-centric KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People-centric KM Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Disruptor ,[object Object],[object Object],[object Object],[object Object]
Social Tools ,[object Object],[object Object],[object Object],[object Object],[object Object]
Social Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Tools ,[object Object],[object Object],[object Object]
Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 ,[object Object],[object Object],[object Object],[object Object]
Business 2.0, Management 2.0, Leadership 2.0, Education 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object]
So what does this mean for KM?
KM 1.0 ,[object Object]
KM 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM 2.0 ,[object Object],[object Object]
Social KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KM 1.0 KM 2.0
KM Tool Comparison ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KM 1.0 KM 2.0
Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st  person Professional voice, 3 rd  person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail
KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies.  The Cluetrain Manifesto
Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest.
KM is going Social
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
Licence ,[object Object],[object Object],[object Object]

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IBM KM Blueprint Workshop: KM Goes Social

  • 1. IBM Knowledge Management Blue Print Workshop January 2008
  • 2. KM goes Social IBM SE Asia January 2008
  • 3.
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  • 16. So what does this mean for KM?
  • 17.
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  • 22. Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
  • 23. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail
  • 24. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto
  • 25. Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest.
  • 26. KM is going Social
  • 27. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
  • 28.