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Making KM Projects Work David Gurteen Gurteen Knowledge HKKMS Knowledge Management Conference Hong Kong, 30 March 2010
Begin with the end in mind ,[object Object],[object Object]
The potential of KM is enormous but many KM projects have failed to live up to their expectations!
Many KM projects fail! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four KEY questions  to ask yourself
The questions ,[object Object],[object Object],[object Object],[object Object]
Some thoughts
Think! There is no substitute for thinking Think for yourself!
Think for yourself ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t do KM! You don't do KM! You solve business problems and develop business opportunities
You don’t do KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify the business issues Identify the business problems, opportunities or risks that need to be responded to
Albert Einstein on problems ,[object Object],[object Object],[object Object],[object Object]
We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!
Business issues and outcomes ,[object Object],[object Object]
Business issues and outcomes ,[object Object],[object Object]
Business outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify the business issues ,[object Object],[object Object]
Indentify the stakeholders Identify & understand  the needs of the stakeholders
The stakeholders hold the key to success – they can make or break your KM project
Identify & understand the stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object]
Develop the response Develop the response  with  the stakeholders
Develop the response ,[object Object],[object Object],[object Object]
Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!
Motivation is intrinsic! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do the following instead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Work with people ,[object Object]
Do not reward Do not reward people for sharing their knowledge
Rewards ,[object Object],To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system. Alfie Kohn
Alfie Kohn and Dan Pink ,[object Object],[object Object]
Do not reward ,[object Object],[object Object],[object Object],[object Object],[object Object],Credit: Alfie Kohn ,[object Object]
If we don’t reward what do we do?
Alfie Kohn ,[object Object],[object Object],[object Object],Incentives, bonuses, pay-for-performance-plans and other reward systems violate this last principle by their very nature!
Bob Buckman Our approach to KM is far more than stick or carrot.  "Knowledge Sharing is your job. Do it!"  As a reward you may keep your job.
Daniel Pink ,[object Object],[object Object],[object Object],[object Object],Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn
Get business approval Get business approval from the project sponsor
Two essentials ,[object Object],[object Object]
Get business approval ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Execute the project Develop the plan and execute the project
Execute the project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some questions to leave you with! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversation & Questions
www.gurteen.com David GURTEEN  Gurteen Knowledge  Fleet, United Kingdom  Tel:  +44 7774 178 650  Email: david.gurteen@gurteen.com

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