Making KM projects work

Making KM Projects Work David Gurteen Gurteen Knowledge HKKMS Knowledge Management Conference Hong Kong, 30 March 2010

Begin with the end in mind ,[object Object],[object Object]

The potential of KM is enormous but many KM projects have failed to live up to their expectations!

Many KM projects fail! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Four KEY questions to ask yourself

The questions ,[object Object],[object Object],[object Object],[object Object]

Think! There is no substitute for thinking Think for yourself!

Think for yourself ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Don’t do KM! You don't do KM! You solve business problems and develop business opportunities

You don’t do KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify the business issues Identify the business problems, opportunities or risks that need to be responded to

Albert Einstein on problems ,[object Object],[object Object],[object Object],[object Object]

We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!

Business issues and outcomes ,[object Object],[object Object]

Business outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify the business issues ,[object Object],[object Object]

Indentify the stakeholders Identify & understand the needs of the stakeholders

The stakeholders hold the key to success – they can make or break your KM project

Identify & understand the stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object]

Develop the response Develop the response with the stakeholders

Develop the response ,[object Object],[object Object],[object Object]

Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!

Motivation is intrinsic! ,[object Object],[object Object],[object Object],[object Object],[object Object]

Do the following instead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Work with people ,[object Object]

Do not reward Do not reward people for sharing their knowledge

Rewards ,[object Object],To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system. Alfie Kohn

Alfie Kohn and Dan Pink ,[object Object],[object Object]

Do not reward ,[object Object],[object Object],[object Object],[object Object],[object Object],Credit: Alfie Kohn ,[object Object]

If we don’t reward what do we do?

Alfie Kohn ,[object Object],[object Object],[object Object],Incentives, bonuses, pay-for-performance-plans and other reward systems violate this last principle by their very nature!

Bob Buckman Our approach to KM is far more than stick or carrot. "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

Daniel Pink ,[object Object],[object Object],[object Object],[object Object],Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn

Get business approval Get business approval from the project sponsor

Two essentials ,[object Object],[object Object]

Get business approval ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Execute the project Develop the plan and execute the project

Execute the project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some questions to leave you with! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com

Making KM projects work

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