The document discusses the evolution of knowledge management (KM) practices with the rise of Web 2.0 technologies and social tools. It describes how KM has shifted from a techno-centric, top-down approach (KM 1.0) to a more social, bottom-up, people-centric approach (KM 2.0) that leverages tools like blogs, wikis, and social networking. It argues that in the future, as social tools become more widely adopted, KM 2.0 practices that focus on open collaboration, transparency, and informal knowledge sharing will become the norm for most organizations.

1. People 2.0 Working in a 2.0 World October 2008 actKM Canberra

3. Two early forms of KM Techno-centric KM People-centric KM

13. So what does this mean for KM?

18. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

19. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

20. KM is going Social

21. Everything 2.0 Web 2.0 technologies and thinking is changing everything!

23. Six ways to engage in a 2.0 World

24. Be Yourself We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like everyone else. This professional voice is distinctive. And weird. Taken out of context, it is as mannered as the ritualistic dialogue of the 17th-century French court. David Weinberger

27. Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian

28. Work with People An innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn How do we better work together? How do we make them share?

33. We are moving to a participatory “WE world” Yes, we . We control the Informaton Age. Welcome to our world.

34. Conversation! Questions?

35. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com