Klara Lindner: How to scale energy services for the 2$-per-day society

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Joseph Edward lives in a Tanzanian village with his wife and four kids. He works as a picky-driver, farmer, and trader. Until now, he had bought kerosene for lights and charged his phone in the village shop. He has been waiting for a utility connection for years. The document discusses Mobisol's efforts to provide affordable solar home systems to increase energy access and availability through monitoring and control using IoT technologies. Their goal is to impact 30,000 households by combining big and little data in a user-centric culture.

Small Business & Entrepreneurship

‣ lives in Lolovono, a Tanzanian village
‣ has a wife & 4 kids
‣ works as picky-driver, farmer & trader
‣ until now bought kerosene for lights &
charged his phone in a village shop
‣ has been waiting for utility connection
for years
Joseph Edward

make affordable
guarantee access
increase availability IoT monitoring & control
Bank loan
Logistical networkIcons by Hyuk Jun Kwon from Noun Project & prezi.org
What?

Impact
all of 2013 October 2015
2473 systems sold
2777 systems sold

Impact
CrC Program Sales Agents Village shows Public ads

Take-away
developing world =
great potential to leapfrog!
find new ways to serve the underserved!
turning ‘okay services‘ into great services
Icons by Brian Ejar from Noun Project & prezi.org
Service Design can work anywhere
work on both: culture + tools
+

This document discusses the rise of flexible workspaces and remote working. Some of the key points made include: - The traditional 9-5 commuting model is becoming outdated as technology allows people to work remotely. Over a third of the global workforce now works away from the office. - Drivers of this change include advances in technology, lower property costs, the need for better work-life balance, and pressure on companies to cut costs while maintaining productivity. - Flexible workspaces like coworking spaces are growing rapidly to meet demand from professionals and businesses who value cost-effective, flexible access to office space on an as-needed basis without long-term commitments.

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Putting Service back into Public Service / Service Experience Camp 2014

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It makes perfect sense to assume that public services are citizen-centric because they are essentially created for citizens. But what does it really mean to design citizen-centric services? What are the ah-ha! moments, and what are the challenges? Tong Teck Lim, & Joycelyn Chua from the Ministry of Manpower, Singapore spoke about ‘Putting Service back into Public Service’ during Service Experience Camp 2014 in Berlin.

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Customer profile from Value Proposition Design

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To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data. But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure? As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.

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Staying human centric in emerging technology / Tracy Rolling

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The document discusses staying human in emerging technology. It notes that the impact of bad design decisions can slow adoption of new technology. It emphasizes that you are not the user, your certainties are assumptions, and most of what you think you know is not useful. The answers discovered today will likely be wrong tomorrow. It recommends thinking negatively, knowing nothing, talking to humans, building something tangible, and testing everything.

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Melanie Wendland: A bold plan

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The document discusses reducing preventable newborn deaths in low resource settings through better design of maternal healthcare services. It notes that over 2700 babies die on their day of birth each year, with 98% of deaths being preventable. Barriers that contribute to newborn deaths include lack of transportation, supplies, trained staff, and cultural beliefs. The document proposes using service design methods like formative research and mapping the user journey to better understand needs and improve communication, preparedness, and the overall experience of maternal healthcare services with the goals of increasing feelings of control, care, and positive health outcomes.

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The Roskilde Festival is an 8 day music festival in Denmark featuring 166 bands across 100,000 guests. Tickets cost 1,890 DKK and are organized by the Roskilde Festival Society with help from 30,000 volunteers. The festival transforms an open field into the 4th largest city in Denmark and one of the biggest 8-day festivals in the world. It prioritizes community, taking risks, fast decision making, and putting participants first.

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The document discusses the idea lab of Berliner Stadtreinigung (BSR), the largest public waste management company in the EU. It owns aims to foster innovation through open communication, workshops with employees and other organizations, and testing prototypes. Some examples of projects are developing accessible waste collection for seniors with a design school and exploring ways to reduce litter in a new urban development with 1 million annual visitors. The goal is to continuously improve through experimentation and collaboration both internally and externally.

This is Service Design / DMY Symposium / June 7, 2012

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The service sector currently contributes most to Germany’s Gross Domestic Product. Yet, while the German public cares a lot about being the world’s largest exporter of the year, the phrase “service wasteland Germany” unfortunately remains a frequently used one. No wonder product design is a well-established discipline, whereas the term service design is even unclear to many designers themselves. This lecture gave an introduction to service design and discussed how service economies both change design and business. The co-founders of ‘Service Design Berlin’ talk about the refined role of the designer and how s/he not only adds value to a business, but is in charge of shaping it. The talk outlines the altered design process that is based on iterative, user-centred and collaborative components.

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This document discusses how cities can become innovation platforms and outlines a framework for designing impact. It proposes that cities transition from closed organizations to open civic platforms that engage citizens. The framework suggests three levels of impact: incremental, evolutionary, and revolutionary/transformative. Incremental focuses on problem solving and client interests, while evolutionary combines creativity and societal concerns. Transformative change requires imagination and overlapping interests among all groups. The document argues for moving from short-term reactive approaches to long-term proactive practices that transform organizations and cultures.

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What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities? Together with 13 student we broke down some of our favourite apps to their elementals and re-imagined them as physical machines. We examined aspects of experience which can bring us closer to the services we use everyday. How? With a few short hands-on exercises, we explored the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines helped us to uncover what a new design field of the future looks like. Taught by Hannes Jentsch and Martin Jordan at University of Applied Sciences Potsdam, Germany in October 2014.

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This document discusses the concept of a digital organization and provides examples of what that would look like when applied to public services. A digital organization is described as being user-driven, responsive, and open. It gives the example of Denise, who needs various public services to support her disabilities, and shows how a digital organization could better coordinate and deliver integrated services centered around her needs. Key aspects of a digital organization are discussed, including having a user-centered culture and structure, responsive and flexible processes, and a digital platform to enable integrated and mobile services. The document advocates for redesigning existing organizations to operate with these digital principles in order to better meet people's raised expectations of public services.

TechtoGov.pdf

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The South Bend Department of Innovation & Technology aims to leverage technology, data, and design to empower the city workforce and improve residents' quality of life. The department overhauled the Utility Assistance Program (UAP) to make it more accessible and impactful. Changes included streamlining the application process, increasing eligibility, and integrating the program with other city systems. Outreach efforts ensured community needs were met. The redesigned UAP helped many vulnerable households amid rising utility bills during the pandemic. The department continues developing initiatives focused on civic engagement and government modernization.

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Explore the key differences between silicone sponge rubber and foam rubber in this comprehensive presentation. Learn about their unique properties, manufacturing processes, and applications across various industries. Discover how each material performs in terms of temperature resistance, chemical resistance, and cost-effectiveness. Gain insights from real-world case studies and make informed decisions for your projects.

1比1定做(aub毕业证书）伯恩茅斯艺术大学毕业证硕士学历证书原版一模一样

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一比一原版(UAL毕业证)伦敦艺术大学毕业证如何办理

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Exploring the Contrast Silicone Sponge Rubber Versus Foam Rubber.pptx

1比1定做(aub毕业证书）伯恩茅斯艺术大学毕业证硕士学历证书原版一模一样

Klara Lindner: How to scale energy services for the 2$-per-day society

2. Our struggle for change

3. What?

4. What?

5. ‣ lives in Lolovono, a Tanzanian village ‣ has a wife & 4 kids ‣ works as picky-driver, farmer & trader ‣ until now bought kerosene for lights & charged his phone in a village shop ‣ has been waiting for utility connection for years Joseph Edward

6. What?

7. What?

8. make affordable guarantee access increase availability IoT monitoring & control Bank loan Logistical networkIcons by Hyuk Jun Kwon from Noun Project & prezi.org What?

9. How?

10. How? Prototype & Iterate

11. How?

12. How? user- centric culture

13. How?

14. How? combine big & little data

15. Impact

16. Impact

17. Impact 30,000 households

18. Impact all of 2013 October 2015 2473 systems sold 2777 systems sold

19. Impact

20. Impact CrC Program Sales Agents Village shows Public ads

21. Take-away developing world = great potential to leapfrog! find new ways to serve the underserved! turning ‘okay services‘ into great services Icons by Brian Ejar from Noun Project & prezi.org Service Design can work anywhere work on both: culture + tools +

22. mobisol Thank you! Questions?

Klara Lindner: How to scale energy services for the 2$-per-day society

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