Luis Arnal: Service Innovation in ‘Emerging Markets’

•

6 likes•1,272 views

This document discusses different continents and regions including North America, South America, and Europe. It raises the question of "How?" and provides a list of bullet points comparing and contrasting various items with different symbols. The bullet points cover multiple topics across several continents.

Business

Luis Arnal: Service Innovation in ‘Emerging Markets’

To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data. But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure? As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.

Technology Infrastructure for Offender Rehabilitation / Martin Ruskov

Service Experience Camp

Klara Lindner: How to scale energy services for the 2$-per-day society

Service Experience Camp

Slides from Klara Lindner’s talk at Service Experience Camp 2015 on ‘How to scale energy services for the 2$-per-day society’. Africa has seen a technological development from zero to mobile and is therefore a place of disruptive change. The Berlin-based start-up Mobisol is part of this ‘revolution’ bringing the internet of things to Tanzania and Rwanda. With the help of service design, the company has created a service ecosystem to bring electricity to thousands of people who have less than a dollar to spend per day. Klara will share insights in how they used service design to shape their business and how she trained a tech team in becoming more customer-centric.

Putting Service back into Public Service / Service Experience Camp 2014

Service Experience Camp

It makes perfect sense to assume that public services are citizen-centric because they are essentially created for citizens. But what does it really mean to design citizen-centric services? What are the ah-ha! moments, and what are the challenges? Tong Teck Lim, & Joycelyn Chua from the Ministry of Manpower, Singapore spoke about ‘Putting Service back into Public Service’ during Service Experience Camp 2014 in Berlin.

Lean Service Clinic / Andreas Conradi

Service Experience Camp

Staying human centric in emerging technology / Tracy Rolling

Service Experience Camp

Slides from Melanie Wendland’s talk at Service Experience Camp 2015 on ‘A bold plan’ Improving women’s health in Sub-Saharan Africa through service design — Melanie Wendland, Director of Service Design and Innovation, M4ID Every day approximately 800 women die from preventable causes related to pregnancy and childbirth. The Better Outcomes in Labour Difficulty (BOLD) project is a joint two year initiative of WHO, M4ID and three universities to address maternal mortality and morbidity through the design of innovative services and tools to support health workers in providing appropriate care during childbirth and to increase demand for respectful, quality care among women and their families. Can service design make a difference and empower a shift in behavior? Boldinnovation.org

Frieder Sölling / Think Future Differently: The Idea Lab of the BSR

Service Experience Camp

This is Service Design / DMY Symposium / June 7, 2012

Martin Jordan

The service sector currently contributes most to Germany’s Gross Domestic Product. Yet, while the German public cares a lot about being the world’s largest exporter of the year, the phrase “service wasteland Germany” unfortunately remains a frequently used one. No wonder product design is a well-established discipline, whereas the term service design is even unclear to many designers themselves. This lecture gave an introduction to service design and discussed how service economies both change design and business. The co-founders of ‘Service Design Berlin’ talk about the refined role of the designer and how s/he not only adds value to a business, but is in charge of shaping it. The talk outlines the altered design process that is based on iterative, user-centred and collaborative components.

Service Design and Start-ups / More than Metrics

Service Experience Camp

A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan

Service Experience Camp

HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享

Jeff Wu

City as an innovation platform / Dr Anne Stenros

Service Experience Camp

Introduction to JTBD at IXDS Design Expert Exchange

Andrej Balaz

Input: User-centred Design / Global Service Jam Berlin 2011

Martin Jordan

Apps as Machines — at FH Potsdam

Martin Jordan

What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities? Together with 13 student we broke down some of our favourite apps to their elementals and re-imagined them as physical machines. We examined aspects of experience which can bring us closer to the services we use everyday. How? With a few short hands-on exercises, we explored the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines helped us to uncover what a new design field of the future looks like. Taught by Hannes Jentsch and Martin Jordan at University of Applied Sciences Potsdam, Germany in October 2014.

Creating next level flight experiences / Maria Lumiaho

Service Experience Camp

Future-proof design for urban mobility in growing cities / Hanna Kops

Service Experience Camp

Designing for future life events – Karolina Kohler

Service Experience Camp

Viewers also liked

Of Warlords, Kings and Hippies / Caspar Siebel

Service Experience Camp

為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t

Jeff Wu

衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything

Jeff Wu

What does your job title really mean? / Ben Fausone & Yannic Scheffel

Service Experience Camp

Customer profile from Value Proposition Design

Jeff Wu

Retain Talents / Yannic Scheffel & Ben Fausone

Service Experience Camp

Design and prepare your open session / Claudia Brückner & Mauro Rego

Service Experience Camp

How to organise an event experience for 100.000 people • Roskilde FestivalService Experience Camp

Service Design for Government Services / Sanjay Poyzer

Service Experience Camp

Melanie Wendland: A bold plan

Service Experience Camp

Frieder Sölling / Think Future Differently: The Idea Lab of the BSR

Service Experience Camp

This is Service Design / DMY Symposium / June 7, 2012

Martin Jordan

Service Design and Start-ups / More than Metrics

Service Experience Camp

A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan

Service Experience Camp

HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享

Jeff Wu

City as an innovation platform / Dr Anne Stenros

Service Experience Camp

Introduction to JTBD at IXDS Design Expert Exchange

Andrej Balaz

Input: User-centred Design / Global Service Jam Berlin 2011

Martin Jordan

Apps as Machines — at FH Potsdam

Martin Jordan

Viewers also liked (19)

Of Warlords, Kings and Hippies / Caspar Siebel

為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t

衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything

What does your job title really mean? / Ben Fausone & Yannic Scheffel

Customer profile from Value Proposition Design

Retain Talents / Yannic Scheffel & Ben Fausone

Design and prepare your open session / Claudia Brückner & Mauro Rego

How to organise an event experience for 100.000 people • Roskilde Festival

Service Design for Government Services / Sanjay Poyzer

Melanie Wendland: A bold plan

Frieder Sölling / Think Future Differently: The Idea Lab of the BSR

This is Service Design / DMY Symposium / June 7, 2012

Service Design and Start-ups / More than Metrics

A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan

HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享

City as an innovation platform / Dr Anne Stenros

Introduction to JTBD at IXDS Design Expert Exchange

Input: User-centred Design / Global Service Jam Berlin 2011

Apps as Machines — at FH Potsdam

Recently uploaded

Company Valuation webinar series - Tuesday, 4 June 2024

FelixPerez547899

Digital Transformation and IT Strategy Toolkit and Templates

Aurelien Domont, MBA

This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy. Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com

Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)

Lviv Startup Club

Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf

Arihant Webtech Pvt. Ltd

The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/

Authentically Social Presented by Corey Perlman

Corey Perlman, Social Media Speaker and Consultant

ikea_woodgreen_petscharity_cat-alogue_digital.pdf

agatadrynko

Discover the innovative and creative projects that highlight my journey throu...

dylandmeas

Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...

SOFTTECHHUB

Mastering B2B Payments Webinar from BlueSnap

Norma Mushkat Gaffin

Training my puppy and implementation in this story

WilliamRodrigues148

Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf

dylandmeas

3.0 Project 2_ Developing My Brand Identity Kit.pptx

tanyjahb

Set off and carry forward of losses and assessment of individuals.pptx

HARSHITHV26

Maksym Vyshnivetskyi: PMO Quality Management (UA)

Lviv Startup Club

Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf

daothibichhang1

BeMetals Investor Presentation_June 1, 2024.pdf

DerekIwanaka1

-- June 2024 is National Volunteer Month --

NZSG

Organizational Change Leadership Agile Tour Geneve 2024

Kirill Klimov

Understanding User Needs and Satisfying Them

Aggregage

https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs. In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs. Industry expert Scott Sehlhorst will: • Introduce a taxonomy for user goals with real world examples • Present the Onion Diagram, a tool for contextualizing task-level goals • Illustrate how customer journey maps capture activity-level and task-level goals • Demonstrate the best approach to selection and prioritization of user-goals to address • Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs

Brand Analysis for an artist named Struan

sarahvanessa51503