This document discusses the concept of a digital organization and provides examples of what that would look like when applied to public services. A digital organization is described as being user-driven, responsive, and open. It gives the example of Denise, who needs various public services to support her disabilities, and shows how a digital organization could better coordinate and deliver integrated services centered around her needs. Key aspects of a digital organization are discussed, including having a user-centered culture and structure, responsive and flexible processes, and a digital platform to enable integrated and mobile services. The document advocates for redesigning existing organizations to operate with these digital principles in order to better meet people's raised expectations of public services.
Presentation by Olivia Vines, Head of Marketing, JobsGoPublic, Nichola Newbery, Head of Client Partnerships, JobsGoPublic and Neel Patel, Head of Client Partnerships, JobsGoPublic
Beyond the First Click: How today’s volunteers build power for movements and ...MobLab
If movements and organizations invest in and cultivate supporters who are doing substantial and meaningful work, then does their reach, impact and odds of success increase?
That’s the question we set out to explore.
We wanted to look under the hood of organizations doing a great job engaging top-tier supporters and volunteer leaders. These organizations are creating opportunities for supporters and volunteers to make decisions and act on behalf of the organisation.
We sought to uncover insights, patterns and best practices that we could share with our colleagues in the nonprofit sector.
We interviewed 35 organizations and experts in eight countries. Beyond the First Click is a project of Capulet, Change.org and the Mobilisation Lab at Greenpeace.
Digital first - the strategic context for revitalising your web presence - Sm...CharityComms
Sarah Rughoonundon, digital lead, Bliss
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presentation by Olivia Vines, Head of Marketing, JobsGoPublic, Nichola Newbery, Head of Client Partnerships, JobsGoPublic and Neel Patel, Head of Client Partnerships, JobsGoPublic
Beyond the First Click: How today’s volunteers build power for movements and ...MobLab
If movements and organizations invest in and cultivate supporters who are doing substantial and meaningful work, then does their reach, impact and odds of success increase?
That’s the question we set out to explore.
We wanted to look under the hood of organizations doing a great job engaging top-tier supporters and volunteer leaders. These organizations are creating opportunities for supporters and volunteers to make decisions and act on behalf of the organisation.
We sought to uncover insights, patterns and best practices that we could share with our colleagues in the nonprofit sector.
We interviewed 35 organizations and experts in eight countries. Beyond the First Click is a project of Capulet, Change.org and the Mobilisation Lab at Greenpeace.
Digital first - the strategic context for revitalising your web presence - Sm...CharityComms
Sarah Rughoonundon, digital lead, Bliss
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Creating tomorrow today: a radical manifesto for leaders of health and careHelen Bevan
Slides from the talk "Creating tomorrow today" that Goran Henriks and Helen Bevan gave at #Quality2020 today. The slides set out the principles of "simple rules" for transformation & explains our 7 simple rules for leaders that we've developed over the past 9 years. #Quality2020
Technology trends are continuously changing and improving the way we work and communicate with each other. Staying on top of these trends is essential in developing new strategies for attracting, engaging, and retaining volunteers. Join the founders of Kindness Connect, Jonathan Burns and Kevan Osmond, as they explore these changes and how you can best utilize new and affordable technology to maintain an effective and engaged volunteer program.
Skillshare - Building a data literacy community in NigeriaSchool of Data
Join our Nigerian fellow Nkechi Okwuone to learn about the why and the how of building a community, as illustrated by her experience as an open data project manager in the Edo, Nigeria. Community building in Nigeria (or similar regions) presents its own sets of challenges, so tune in to see how to address them.
Global Youth to Business Forum Sponsorship PackageSotiris Baratsas
I was assigned to create the new sponsorship package for the Global Youth to Business Forum of 2015, Powered by AIESEC. I spent a week in Rotterdam working with AIESEC International, analyzing data, creating outlines and bringing it all together in one booklet! This is it!
72 quotations that @HelenBevan posted with tweets during 2019Helen Bevan
Each page in this slide deck contains a quotation that I posted as a visual with a tweet during 2019. I used them to illustrate the point I was making in the tweet. I have attempted to group the quotations by similar themes in this deck. You may not agree with all of the quotations but I hope they might inspire, motivate and/or challenge you as they have me. Helen Bevan
GTI's December Breakfast News focused on PreCruitment - engaging 12-18 year olds with careers thinking. Our keynote speaker was Andria Zavirakou, winner of the global teacher prize in 2018.
DCI surveyed a group of economic developers to find out the biggest challenges they face (both professional and personal), and whether or not they would encourage their child to become an economic developer.
Sharpening Communications Leadership Russell Grossman ABCIABC France
Russell is responsible for communications strategy and standards across its 48 agencies, and non-departmental public bodies in the UK government. He administers and manages an annual communications spend of £30M with an overall 625 strong staff, covering campaigns, media relations, internal communications, digital communication, stakeholder engagement and corporate communications. Actively involved in IABC since 2002, holding various board positions, he is currently the global chair for the 13,000 member strong global association of business communicators.
In his talk at IABC France, he shared how his communications management model was achieving results and saving thousands for the UK government! Currently in the second phase, extending to the Civil Service, he has set about defining the way government practises organizational communications and leadership communications to have real impact.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
Creating tomorrow today: a radical manifesto for leaders of health and careHelen Bevan
Slides from the talk "Creating tomorrow today" that Goran Henriks and Helen Bevan gave at #Quality2020 today. The slides set out the principles of "simple rules" for transformation & explains our 7 simple rules for leaders that we've developed over the past 9 years. #Quality2020
Technology trends are continuously changing and improving the way we work and communicate with each other. Staying on top of these trends is essential in developing new strategies for attracting, engaging, and retaining volunteers. Join the founders of Kindness Connect, Jonathan Burns and Kevan Osmond, as they explore these changes and how you can best utilize new and affordable technology to maintain an effective and engaged volunteer program.
Skillshare - Building a data literacy community in NigeriaSchool of Data
Join our Nigerian fellow Nkechi Okwuone to learn about the why and the how of building a community, as illustrated by her experience as an open data project manager in the Edo, Nigeria. Community building in Nigeria (or similar regions) presents its own sets of challenges, so tune in to see how to address them.
Global Youth to Business Forum Sponsorship PackageSotiris Baratsas
I was assigned to create the new sponsorship package for the Global Youth to Business Forum of 2015, Powered by AIESEC. I spent a week in Rotterdam working with AIESEC International, analyzing data, creating outlines and bringing it all together in one booklet! This is it!
72 quotations that @HelenBevan posted with tweets during 2019Helen Bevan
Each page in this slide deck contains a quotation that I posted as a visual with a tweet during 2019. I used them to illustrate the point I was making in the tweet. I have attempted to group the quotations by similar themes in this deck. You may not agree with all of the quotations but I hope they might inspire, motivate and/or challenge you as they have me. Helen Bevan
GTI's December Breakfast News focused on PreCruitment - engaging 12-18 year olds with careers thinking. Our keynote speaker was Andria Zavirakou, winner of the global teacher prize in 2018.
DCI surveyed a group of economic developers to find out the biggest challenges they face (both professional and personal), and whether or not they would encourage their child to become an economic developer.
Sharpening Communications Leadership Russell Grossman ABCIABC France
Russell is responsible for communications strategy and standards across its 48 agencies, and non-departmental public bodies in the UK government. He administers and manages an annual communications spend of £30M with an overall 625 strong staff, covering campaigns, media relations, internal communications, digital communication, stakeholder engagement and corporate communications. Actively involved in IABC since 2002, holding various board positions, he is currently the global chair for the 13,000 member strong global association of business communicators.
In his talk at IABC France, he shared how his communications management model was achieving results and saving thousands for the UK government! Currently in the second phase, extending to the Civil Service, he has set about defining the way government practises organizational communications and leadership communications to have real impact.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
The presentation will consider the legislative changes introduced since the 2014 PPMA conference and examine further proposed changes, particularly the Small Business, Enterprise and Employment Bill.
The rapid Growth of internet-connected devices has brought huge advantages, however the same technology has also disconnected us. We are drowning in a digital deluge where the haze of information and devices vie for out attention to the point where they are beginning to remove us from the real world.
This session provides an overview of the political and financial futures for local government, and sets out some potential scenarios for the sector for the year 2020
There has been a lot of discussion on how to use people related data to support organisational decision making with adoption rates patchy and success limited.
Gary Browning the Chief Executive of Penna PLC, sets out his thoughts on the future issues in people development and for HR professionals, gained through his many years of experience of working with the private and public sector HR leaders.
Come and enjoy and be inspired by the HR leaders of the future who have taken part in this year's 'Rising Stars' and 'Peer into the Future' talent programmes. The PPMA's unique and inspiring talent offerings have captured the imagination of its members and we are excited to share these with you.
Roy Vella who is a leading futurologist specialising in how technology and mobile devices in particular are rapidly shifting customer and employee expectations.
Peter Cheese highlights the mega trends affecting us all and how he sees the HR profession positioning itself to provide maximum support, gain an advantage for a future work, workplace and workforce.
Councils need to be adaptable and agile to meet the challenges of uncertainty. They therefore need to help their people to be even more adaptable and agile.
Good management achieves growth and productivity, boosts employee engagement and wellbeing, and attracts and retains talent. So why is it then that 80% of UK employees think their manager sets a bad example and 72% of UK organisations say they lack good management and leadership?
Want to use online tools to streamline efficiencies and allow you more time to do the things you love? Come learn about increasing your organization’s digital culture and digital intensity. You can learn how your org can become more digitally integrated with tons of examples of real tools that you can use right-away. Come with questions!
This presentation was developed and delivered as part of the linked digital future initiative. For more information, visit: https://linkeddigitalfuture.ca/resources/workshops/
A Digital Future - Transforming NSW Government [Presentation]Martin Walsh
This is the Digital Strategy I developed for NSW Government in 2012. This is the presentation version of the document which I presented to Premier & Cabinet. It must be read in conjunction with the Word Version document which includes all the narrative - http://www.slideshare.net/martinwalsh/a-vision-for-a-new-digital-future-v8
"Build Great Services" - Ergosign @ MCBW 2021Ergosign GmbH
Build great services – people-centric, economical and sustainable!
We wanted to share how we design services. Services, that are sustainable – for a company, its employees and the world around us.
Find out more about our services: https://bit.ly/30ynYbp
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Megan Griffith Gray, NCVO; Patrick Nash, Connect Assist; Kay Boycott, Asthma UK and Laila Takeh,Raising IT
Digital should transform your organisation - the role of trustees in leading change.
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Join the Global RelocateYourself Network of Local TalentMichele Bar-Pereg
RelocateYourself is an online relocation system for anyone moving for work, study or privately from one location to another. We are looking for local relocation experts who want to support these potential expatriates in various locations across the world: we call them Relocation Angels. RelocateYourself is the first and only fully web-based supplier of relocation services.
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Conversational Collaboration: How Messaging, App Integration, and Chatbots ar...Dion Hinchcliffe
New advances in the collaboration industry are having an affect on the prior leading models, enterprise social networks and online community. Real-time messaging, such as Slack, app integration, and intelligent chatbots are pushing the envelope and shows that a one-solution enterprise collaboration strategy is not likely a viable solutions in most organizations. I examined the trends and what this meant at Social Connections 10 in Toronto this week.
2010 ISAP Conference 2010 Using Internet and Social Media in Immigrant Settle...settlementatwork
Slides from Marco Campana's workshop at the 2010 ISAP conference, focusing on use of social media in the non-profit community-based immigrant services sector in Ontario, Canada.
To be successful, digital transformation needs to have a clear focus on value. It also needs to be based upon insight and experience.
At CGI, we have a way to help you solve this challenge.
Get in touch at mario.de.luca@cgi.com
Teeny Tiny Summit March 1 2023 - Planning for Community VitalityCarolyn Puterbough
Teeny Tiny Summits were initiated in 2016 by Ontario Ministry of Agriculture, Food and Rural Affairs, as a forum to discuss scale-appropriate economic development strategies for Ontario’s smallest communities. In 2017, ROMA committed to multi-year support of the Teeny Tiny program. Teeny Tiny Summits share practical examples, lessons learned and community economic development tactics. Since inception, the summits have been hosted in every region of the province and attracted over 2,250 attendees both in person and virtually.
Planning for community economic development activities can help you realize your community’s vision. It allows for strategic use of the resources you have available and provides you with a clear path on how to accomplish your identified goals. A community-driven strategic planning process relies on partnerships, commitment, and community assets all coming together to provide a clear and achievable path to SUCCESS! This session will explore where to begin, critical elements to consider, lessons learned and positive outcomes in the community that resulted.
These are the slides used at the March 1 2023 Teeny Tiny Summit.
In this closing keynote, Dr Max Blumberg will delve into the transformative power of AI and analytics in shaping the
future of local councils. Discover how AI can catalyse positive change, from enhancing public services to fostering community engagement. Learn actionable strategies to leverage data-driven insights for more effective decision making, all while keeping the community at the heart of innovation. Walk away with a renewed sense of purpose
and the tools to make a lasting impact in your organisation.
The armed forces and the NHS have superbly effective national recruitment campaigns – so why not local government? Inner Circle Consulting director Chris Twigg introduces the creators of some of the UK’s most wellregarded recruitment campaigns, to describe their strategies and the essential ingredients of success; the impact a good campaign can have, at a time when recruitment has never been more difficult; and how your ideas might shift perceptions of local government away from potholes and bins, to a shared sense of purpose and desire to have a positive impact on the world – values that connect with a huge pool of potential talent.
Headlines about inappropriate workplace behaviour are constant with perpetrators often citing “banter” as a defence. And amongst those headlines are worrying accusations that HR does not do enough or, even worse,
perpetuates the inappropriate banter and behaviour.
This is a unique opportunity to take part in an interactive session to honestly address the challenges of getting our own HR teams in order and then using that as a platform for leading change in our organisations.
Dorian is one of the most sought after speakers on his subject of Wellness and speaks all over the World for businesses and organisations that are keen to understand the impact of Corporate Wellness on their performance.
He has spoken at numerous events around the globe and provides his audiences with thought provoking tools and techniques which they can apply to both their work and home lives to enhance wellness.
The chances of another pandemic are low, but your members will likely get through other crises such as increased
demands with stagnant budgets, local crises, changes in laws or regulations, etc. This would help them lead themselves
and their teams through those situations and will help them break the paradigm they have of always staying within one
leadership framework that someone sold to them as the best. This would help them be more flexible with their approach
to find an effective solution faster.
Worker wellbeing is accepted as crucial, but organizations are unable to successfully integrate it as an operational issue.
This session will argue that whole organization approaches are needed to create healthy workplaces. Delineating what
works, for whom and in what contexts is the first step.
This interactive Masterclass introduces the CQ model and research. It will dive into a thorough understanding of ‘culture’.
This session will touch upon the relevance of cultural values, using activities to better understand team dynamics. The
content of this session is rooted in peer-reviewed research and successful practice among leading global organisations
In this session, we will provide an overview of important workforce issues and examine practical solutions and strategies
for addressing them. From recruitment and retention to training and development, we'll cover the essential elements of
building and maintaining an effective and engaged workforce.
Recent events have highlighted the power of disruption, but also our ability to adapt when the situation forces us to be
creative and think differently. So how do we adopt that same mindset and approach to changing the status quo and
perceived norms, as part of our everyday (working) life?
This session will delve into the intricacies of inclusive leadership, using Deloitte’s framework that encompasses six
crucial traits: commitment, courage, cognizance of bias, curiosity, collaboration and cultural intelligence.
In the evolving landscape of public sector leadership in the 21st century, it’s essential to equip leaders with not just
IQ and EQ but, more importantly, with Cultural Intelligence. Bernadette will shine a spotlight on the pivotal role that
CQ plays in empowering leaders to deliver more effective and inclusive services to the diverse communities they
serve.
Don't miss this opportunity to gain insights into fostering inclusive leadership qualities that go beyond conventional
measures. Join Bernadette as she navigates through the key attributes that make leaders not just capable, but
exceptional in understanding, engaging, and serving diverse populations.
The PPMA Awards serve as a platform to share and applaud the fantastic achievements that often go unnoticed. We extend our gratitude to all who entered this year; your contributions have made this celebration possible. Our judges had the pleasure of reviewing outstanding entries, and now, we are thrilled to reveal the shortlisted entries for each award category.
10% of women leave their job or pass up promotion because of menopausal symptoms. Become menopause friendly and avoid
losing talent... Perceptions around the menopause are starting to change and leading employers are taking action now. Join this
session to understand what inspirational employers are doing to become menopause friendly employers, how they’re doing it and the results they’ve experienced.
This session will give a detailed overview of the newly launched NHS Universal Family programme, which is a commitment to
support young people who are care experienced into roles in the NHS and Local Government. Launched in October 2022 by Dr
Navina Evans, the programme has the aim of supporting 1000 care leavers by 2025. The programme is being piloted in ten Integrated Care Boards across the country, in partnership with Spectra who run the Care Leaver Covenant programme, with many
signatories including Amazon, John Lewis, Universities, Banks, Sky and many others, all with the aim of providing a family of love and support to young people who have grown up in foster care or children’s homes, without access to the opportunities that others
have. As Joint Programme Director, Raffaela will talk through the rationale for setting up this national initiative and share the work to date, and also will be seeking opportunities for information sharing across the NHS and Local Government to make this programme a success.
Technology use and adoption is driving change within the public sector at pace, but are we capitalising on using this capability well? Join this session to understand how transformative technologies, digital solutions and data can be used effectively to improve place based outcomes for the people and communities we serve.
Thanks to new and emerging technologies the modern HR function can think again about how it can support the employee and the
organisation with consumer grade Employee Experiences, rich data and insights and tools that make the workforce more productive
and engaged. In this session Andi Britt will bring to life how the future is taking shape now and demonstrate some of the exponential technologies that will help employees and managers bring the best of themselves to work
For most organisations, hybrid working is here to stay. However, the relative newness of this way of working means that most organisations and their leaders are still making it up as they go along. This presentation will share the latest evidence gathered from employees across organisations of what makes the most effective hybrid leadership, as well as provide a range of practical suggestions for how to help your hybrid team realise its potential.
There is rarely a one size fits all approach to hybrid working, and this means that employees will experience it in different ways. The
personalised employee experience could be inevitable. How do we create that in a hybrid environment? Why should we even bother? In this
session we will examine how hybrid working challenges every aspect of people practice, every aspect of the employee lifecycle, and work out
what we need to do about that.
A keynote rooted in systems thinking, inspired by conscious business strategies, highlighting regenerative energy at work; all building
to a next stage organisation design.
Perry will show how to build organisational resilience, we must demonstrate, leverage and appreciate the systems of work.
Within this system, it’s people when placed in an organisational construct, that have the human value to correct imbalance. How do we
pick up on signals through symbols of emergence, understand interconnectedness, and appreciate feedback loops, amongst people?
More from PPMA - Public Sector People Managers' Association (20)
10. Designing public services for the digital age 10
We have to
do better…
APPLY THE CULTURE,
PRACTICES, PROCESSES &
TECHNOLOGIES
OF THE INTERNET ERA
TO RESPOND TO PEOPLE’S
RAISED EXPECTATIONS
- MIKE BRACKEN, 2016
24. “Visible” Network
“Hidden” Network
Jill Jack
Sian
Ellen
Teacher
Speech
Therapist
GP
Others
Police
officer
?
Client
Health
Visitor
Social
Worker
Child
Protection
Nurse
By allowing Agents to connect to a
client, Patchwork reveals who else is
working with that client - information
that can often take weeks to gather.
Reveal the hidden work
THE OPEN ORGANISATION
26. SO WHAT KIND OF
PUBLIC SERVICES
COULD A
DIGITAL ORGANISATION
DELIVER?
A VERY HUMAN EXAMPLE…
27. Designing public services for the digital age 27
Meet Denise
Denise’s details:
• Diagnosed with ME aged 15
• Diagnosed with MS aged 24 while
forensic scientist
• Rapid change in circumstances
• Illness led to change in work situation,
need for support, need for housing
Has needed support with:
• Staying healthy
• Staying fit
• Getting somewhere (adapted)
to live
• Getting around
• Finding appropriate work
28. Where will I end up? Admin is so tiring Can’t I just pay someone myself?
I feel uncertain and
unsettled
Moving around the
house is hard…
I’m worried about
money - why is this so
complicated?
How am I supposed to
manage all my stuff?
Will anyone help?
I need some financial
help…
I need help moving in I need some adaptations
Call housing Call
Housing
OT
Assessment
Repairs
Scheduled
How easy and
accessible is the
new place?
Google Maps/
Citymapper/Uber
Friends helped out
with moving
I need a place to live…
Housing Benefit
Needs evidence of
disability
DeniseCouncilGPOther
Council Tax
Referred to
Referred to
Referred to
Denise could have been
referred back to the
council for a social
worker/OT but the doctor
didn’t know as no-one
told her.
Needs evidence of
disability:
29. Where will I end up? Admin is so tiring Can’t I just pay someone myself?
I feel uncertain and
unsettled
Moving around the
house is hard…
I’m worried about
money - why is this so
complicated?
How am I supposed to
manage all my stuff?
Will anyone help?
I need some financial
help…
I need help moving in I need some adaptations
Call housing Call
Housing
OT
Assessment
Repairs
Scheduled
How easy and
accessible is the
new place?
Google Maps/
Citymapper/Uber
Friends helped out
with moving
I need a place to live…
Housing Benefit
Needs evidence of
disability
DeniseCouncilGPOther
Council Tax
Referred to
Referred to
Referred to
Denise could have been
referred back to the
council for a social
worker/OT but the doctor
didn’t know as no-one
told her.
Needs evidence of
disability:NO!
30. Welcome to the
Finding a Place team.
How can I help? “I’m online as well.”
Confirm
finances
Find the right
property
I need a place
to live
Help with
logistics
Book removals
Arrange
adaptations
Or provide the
money
Refer on to
Provide choices
and arrange
Getting a job
team
Personal
shopping team
Simpler, user-centred journeys
32. Designing public services for the digital age 32
Digital infrastructure
to make it all happen
>> User-centred
>> Mobile
>> Cloud based
>> Modular / SaaS
>> Data-rich
>> Integrated
>> Platformed
33. Designing public services for the digital age 33
Better for the people
who use services
For the people who
fund services
For the people who
deliver services
36. HOW DO
WE GET THERE?
BY BUILDING A
DIFFERENT KIND OF
ORGANISATION.
37. People
• Roles and skills
• Teams and structures
• Outside partnerships
• Incentives
• Culture and behaviour
Process
• Workflow
• Decision-making routes
• Performance Indicators
• Service Standards
• Learning rhythms and routines
Platform
• Service patterns and principles
• Software requirements
• Data and publication
• Device requirements
• Physical space
‘Digital’ makes demands of
all layers of the organisation
38. 38
People.
Process.
Platform.
For example…
>> more loosely connected structures which can
move apart and re-set as user needs change
>> analytics, user research, UX and service design
skills at the heart of service delivery
>> a prototyping mindset and a desire to be out there,
testing emerging solutions
>> creative problem-solvers who can influence formal
and informal partners to effect policy outcomes
>> adopt language that is user-centred and hire
content designers to help
39. 39
People.
Process.
Platform.
For example…
>> any front door is the right front door, your
organisation flexes and responds behind it
>> the Customer Service Board becomes the key
governance body within your organisation
>> process is minimised through the adoption of open,
collaborative design habits - not complex ‘sign offs’
>> regular retrospectives of projects, policies and
delivery to continuously learn and improve
>> hierarchy is minimised - decision-making becomes
more fluid and driven by user need
40. People.
Process.
Platform.
40
For example…
>> mobile tech allows your people to access all the
information they need, when/where they need it
>> data is open and easily routable to areas of need -
inside or outside your organisation
>> build marketplaces that allow an ecosystem of
outside partners to contribute to your outcomes
>> procure software which you can cost-effectively
flex and re-build as user/colleague demands change
>> repeatable service patterns and standards make it
easier to redesign services that meet user needs
42. Designing public services for the digital age
BECAUSE THIS STUFF
IS TOO IMPORTANT
TO LEAVE TO
SILICON VALLEY
43. SO LET’S
MAKE A START
Build an
Innovation Lab?
Initiate a ‘safe’
demonstrator project?
FROM SURVIVING TO THRIVING
Late last year, FutureGov, Lewes District Council and its
local partners kicked off a project to look at how Lewes
might better help people who are struggling financially,
particularly in the light of on-going welfare changes.
Since then, project team spent an insightful couple of
months in Lewes talking to frontline staff, community
advocates and, most importantly, people from low-income
households who are struggling financially and in need of
new forms of support to help them to make a step change
in their circumstances. We looked at how people are
coping in the current financial climate: Where are they
feeling the pinch? How effective is the support on offer?
What can be done to mitigate the challenges they are
facing?
The full report can be found at http://bit.ly/11QW7gB
FUTUREGOV
DEVELOPING NEW WAYS OF SUPPORTING THE FINANCIALLY VULNERABLE
IDEAS
PIPELINE
SUPPORTED
PROJECTS
COREPR
OJECTS
IDEAS PIPELINE
OPEN CALL FOR IDEAS
SIMPLE.CO CHALLENGES
HACKATHONS
CORE PROJECTS
IDEAS LAB
POP CASH
MONEY MANAGEMENT
CAB MENTOR SCHEME
SUPPORTED PROJECTS
FOOD + LAND SHARING
LIFT-SHARING
HERETO
IDEAS
LAB COMMUNITY
ORGANISER
Train your workforce in
‘digital’ ways of working?