Staying human centric in emerging technology / Tracy Rolling

•

0 likes•559 views

The document discusses staying human in emerging technology. It notes that the impact of bad design decisions can slow adoption of new technology. It emphasizes that you are not the user, your certainties are assumptions, and most of what you think you know is not useful. The answers discovered today will likely be wrong tomorrow. It recommends thinking negatively, knowing nothing, talking to humans, building something tangible, and testing everything.

Technology

October 2001November 1999
The impact of a bad design
decision can slow adoption of
new technology

The first portable MP3 Player Sony Discman portable CD player
The power of the status quo is great

The Mobile device is not the “front end”

You are not the user
Your certainties are assumptions
Most of what you think you know is not useful
The answers you discover today will be wrong a year from now if you’re lucky

How do you talk to users when the technology you work with
barely exists?

Think negative
Know nothing
Talk to humans
Build something
Test everything

Thank you.
Tracy Rolling
tracy.rolling@gmail.com
@trixolina

Viewers also liked

Ethics is fundamentally about doing the right thing for people, not about merely complying with laws. Yet incorporating ethics into our design practice can be challenging. Our tools, processes, education, and the cultures we work in too often have limited to no support. Even the discussion can make people uncomfortable. Consider changing the conversation and rethinking ethical design. Talk about carrots (value) and not sticks (legality). Develop methods and practices to make ethics a core human-centered design constraint. (This was presented at UXPA 2017 in Toronto, Canada.)

Ethics: A human-centered design goal

Karen Bachmann

Human-Centric Design: How Design Thinking Can Drive Change and Deliver Value

Cognizant

Disruptive Innovation in 2016

Jeremy Waite

Human-centric Software Development Tools

Gail Murphy

Zone to Win: Organizing to Compete in the Age of Disruption

Geoffrey Moore

Disruption and digital disruption 2016

Dirk Laverge

Digital disruption

Alexandre MICHELIN

The customer journey has no boundaries, it flows between channels, devices and departments. * How is your marketing organization dealing with providing a seamless customer experiences across your entire company? * Are your sales and marketing forging a strong, collaborative alliance that enables them to work in harmony? * Do your marketing and commerce teams have the same vision of the right customer experience? Disruptive innovation is only achievable if you are findings the problems worth solving, and empowering yourself and your teams with the right problem solving tools. Nicholas keynote will explore how SAP has been harnessing the power of ‘Design Thinking’ reveals the linkages between “design” and disruptive products, services, and even business model innovation.

Going Beyond Digital Disruption: harnessing the power of 'Design Thinking'

SAP Customer Experience

What is disruptive innovation?

Nei Grando

Viewers also liked (9)

Ethics: A human-centered design goal

Human-Centric Design: How Design Thinking Can Drive Change and Deliver Value

Disruptive Innovation in 2016

Human-centric Software Development Tools

Zone to Win: Organizing to Compete in the Age of Disruption

Disruption and digital disruption 2016

Digital disruption

Going Beyond Digital Disruption: harnessing the power of 'Design Thinking'

What is disruptive innovation?

Similar to Staying human centric in emerging technology / Tracy Rolling

Grace's technology power point

Marq2014

He131 unwanted things

Majorick

Yaseed Chaumoo: How enabling the younger generation with User Centered Learni...

Interaction South America 2014

The Future (of media)

Joakim Jardenberg

NEXUS

Meenoo Rami

Futuristic technology

Sadat Rahman

Futuristic technology

Sadat Rahman

Is Digital Technology Good Or Bad? Is Technology Good or Bad for Today´s Youth? Essay about Technology Helpful or Hurtful Thesis Statement On Technology Vs Technology The Pros and Cons of Technology Essay The Pros And Cons Of Technology In Society Pros And Cons : Is Technology Good Or Bad? Technology : Good Or Bad? Technology : The Pros And Cons Of Technology Is Technology Good Or Bad Technology Making Life Better or Worse Black Hole Of Technology: Good Or Bad? Negative Essay : Is Technology Good Or Bad? Technology In Fahrenheit 451 Three Reasons Why Technology is Good Pros And Cons Of Technology Essay

Technology Good Or Bad Essay

Paper Writing Service Reviews

Konsumentbeteende - online - Berghs

Joakim Jardenberg

English Project on New Technologies and Free Time

abramossalesianos

Hello Voice: The Implications for News

Reuters Institute for the Study of Journalism, Oxford University

Jackson minds and_machines_en

Asnate Rancane

Mark Headd's Presentation at Emerging Communication Conference & Awards 2010 ...

eCommConf

Youth marketing 2011 julia's final

Julia Shalet

And as part of reflecting on many years working in creative technologies, I have shared a presentation I gave to a recent careers day at a local college in North West reflecting on my career to date, the people I work with, the work we do and also sharing opportunities / links for resources to help young people. Skills: #digitalinnovation, creative technologies, #researchanddevelopment, data science, #design #datascience publicservice, softwareengineering, productmanagement,machinelearning Impact: #Productdesign usercentreddesign #userresearch policy regulation #technology #regionaldevelopment Themes: AI, entertainment, mediadigital ethics, responsibleinnovation, publicvalues, #industryinnovation, data ethics, careers, apprentices

careers talk Adrian Woolard 2022 v2.pptx

BBC

5. pre production

kallum-sykes

Scarecrow Writing Paper For Kids Learning Treasures

Heather Lee

Are you ready for the future

ferrohde

Are you ready for the future

ferrohde

Technology And The Future Of Management

Dan Morrill

Similar to Staying human centric in emerging technology / Tracy Rolling (20)

Grace's technology power point

He131 unwanted things

Yaseed Chaumoo: How enabling the younger generation with User Centered Learni...

The Future (of media)

NEXUS

Futuristic technology

Technology Good Or Bad Essay

Konsumentbeteende - online - Berghs

English Project on New Technologies and Free Time

Hello Voice: The Implications for News

Jackson minds and_machines_en

Mark Headd's Presentation at Emerging Communication Conference & Awards 2010 ...

Youth marketing 2011 julia's final

careers talk Adrian Woolard 2022 v2.pptx

5. pre production

Scarecrow Writing Paper For Kids Learning Treasures

Are you ready for the future

Technology And The Future Of Management

Recently uploaded

IESVE for Early Stage Design and Planning

IES VE

Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application. In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics. Length: 30 minutes Session Overview ------------------------------------------- During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana: - What out-of-the-box solutions are available for real-time monitoring JMeter tests? - What are the benefits of integrating InfluxDB and Grafana into the load testing stack? - Which features are provided by Grafana? - Demonstration of InfluxDB and Grafana using a practice web application To view the webinar recording, go to: https://www.rttsweb.com/jmeter-integration-webinar

JMeter webinar - integration with InfluxDB and Grafana

RTTS

How to differentiate Sales Cloud and CPQ on first glance might be tricky if you do not know where to look and what to look at. You will know :-) Managing the sales process within Salesforce is a common use case that can be managed with standart Sales Cloud. If you want to do entire quoting process you will find out Salesforce CPQ solution exists. What is then the difference if both can handle selling products? You will see comparison of 10 different features, which Sales Cloud and Salesforce CPQ handle differently. Simple question you will always remember if you should consider using Salesforce CPQ will be a cherry on top.

10 Differences between Sales Cloud and CPQ, Blanka Doktorová

CzechDreamin

From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...

Product School

How world-class product teams are winning in the AI era by CEO and Founder, P...

Product School

You’ve heard good data matters in Machine Learning, but does it matter for Generative AI applications? Corporate data often differs significantly from the general Internet data used to train most foundation models. Join me for a demo on building an open source RAG (Retrieval Augmented Generation) stack using Milvus vector database for Retrieval, LangChain, Llama 3 with Ollama, Ragas RAG Eval, and optional Zilliz cloud, OpenAI.

Introduction to Open Source RAG and RAG Evaluation

Zilliz

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...

Sri Ambati

The standard Salesforce Approval process can be limiting in many ways, especially in complex scenarios. What if there was a way to implement very flexible approvals where one can use Apex code to make data updates in unrelated records, dynamically generate next steps details, and compute assignees on the fly? And still use UI-based configurations to implement concrete approval processes. In this session, we will share ideas behind such a solution and show a few lines of code to get you started.

Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder

CzechDreamin

Unlock the mysteries of successful Salesforce interviews in this insightful session hosted by Hugo Rosario (Salesforce Customer), a seasoned hiring manager that leads the Salesforce Department of multinational company with over 100 interviews under their belt. Step into the manager's chair and gain exclusive behind-the-scenes insights into what makes a Salesforce consultant stand out during the interview process. From deciphering the unspoken cues to mastering key strategies, we'll explore the intricacies of the interview process and provide practical tips for consultants looking to not only pass interviews but also thrive in their roles. Whether you're a seasoned professional or just starting your Salesforce journey, this session is your backstage pass to the secrets that hiring managers wish you knew.

Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...

CzechDreamin

Already know how to write a basic SOQL query? Great! But what about an *aggregate* SOQL query? You know, the kind that uses aggregate functions like COUNT & MAX along with GROUP BY and HAVING clauses? No? Well, get ready to learn how to slice & dice your org’s data right inside your own dev console. From finding duplicate records to prototyping summary & matrix reports, learn the ins and outs of aggregate queries during this fast-paced but admin-friendly session on advanced SOQL concepts.

SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...

CzechDreamin

💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...

UiPathCommunity

We're living the AI revolution and Salesforce is adapting and bring new value to their customers. Einstein products are evolving rapidly and navigating their limitations, language support, and use cases can be challenging. Let's make review of what Einstein product are available currently, what are the capabilities and what can be used for in CEE region and how Rossie.ai can help to learn Salesforce speak Czech. We will explore the Einstein roadmap and I will make a short live demo (based on your vote) of some Einstein feature.

AI revolution and Salesforce, Jiří Karpíšek

CzechDreamin

IoT Analytics Company Presentation May 2024

IoTAnalytics

As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other? Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.

Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024

Tobias Schneck

Speed Wins: From Kafka to APIs in Minutes

confluent

Mission to Decommission: Importance of Decommissioning Products to Increase E...

Product School

Explore the core of Salesforce success in 'Salesforce Adoption – Metrics, Methods, and Motivation.' We will discuss essential metrics, effective methods to drive adoption, and the driving force behind user engagement and explore strategies for onboarding, training, and continuous support that empower users to navigate the platform seamlessly. By leveraging these tools, you can effectively measure adoption against your company’s goals and create an environment where users not only adopt Salesforce but actively contribute to its ongoing success.

Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom

CzechDreamin

Welcome to UiPath Test Automation using UiPath Test Suite series part 2. In this session, we will cover API test automation along with a web automation demo. Topics covered: Test Automation introduction API Example of API automation Web automation demonstration Speaker Pathrudu Chintakayala, Associate Technical Architect @Yash and UiPath MVP Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP

UiPath Test Automation using UiPath Test Suite series, part 2

DianaGray10

From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...

Product School

When stars align: studies in data quality, knowledge graphs, and machine lear...

Elena Simperl

Recently uploaded (20)

IESVE for Early Stage Design and Planning

JMeter webinar - integration with InfluxDB and Grafana

10 Differences between Sales Cloud and CPQ, Blanka Doktorová

From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...

How world-class product teams are winning in the AI era by CEO and Founder, P...

Introduction to Open Source RAG and RAG Evaluation

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...

Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder

Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...

SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...

Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...

AI revolution and Salesforce, Jiří Karpíšek

IoT Analytics Company Presentation May 2024

Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024

Speed Wins: From Kafka to APIs in Minutes

Mission to Decommission: Importance of Decommissioning Products to Increase E...

Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom

UiPath Test Automation using UiPath Test Suite series, part 2

From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...

When stars align: studies in data quality, knowledge graphs, and machine lear...

Staying human centric in emerging technology / Tracy Rolling

1. Staying Human in Emerging Technology Tracy Rolling tracy.rolling@gmail.com @trixolina

2. Think negative

3. The first footsteps are always followed

4. 2010 20102007 2012

5. October 2001November 1999 The impact of a bad design decision can slow adoption of new technology

6. The first portable MP3 Player

7. The first portable MP3 Player Sony Discman portable CD player The power of the status quo is great

8. apple.com 1997

9. The Mobile device is not the “front end”

10.

11.

12. You are not the user Your certainties are assumptions Most of what you think you know is not useful The answers you discover today will be wrong a year from now if you’re lucky

13. You are not the user Your certainties are assumptions Most of what you think you know is not useful The answers you discover today will be wrong a year from now if you’re lucky

14. You are not the user Your certainties are assumptions Most of what you think you know is not useful The answers you discover today will be wrong a year from now if you’re lucky

15. You are not the user Your certainties are assumptions Most of what you think you know is not useful The answers you discover today will be wrong a year from now if you’re lucky

16. How do you talk to users when the technology you work with barely exists?

17. Learn from other people’s mistakes

18.

19. Look at Industrial applications

20. Find some humans and test test test

21.

22.

23. Look behind your own front door

24. Build something tangible

25.

26.

27.