This is Alistair Duggin’s presentation from Service Experience Camp 2018 on How making services accessible benefits all users, held on Day 2.

1. How making services accessible
benefits all users
Alistair Duggin
Head of Accessibility, Government Digital Service,
@dugboticus

2. Hello

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8. What we mean by
accessible

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Easy to use by the widest possible audience

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No barriers that make it difficult or
impossible for some people to use

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Equal access for people with disabilities

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Over 1 billion people globally experience
disability
1 in 7 people
World Health Organization
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The prevalence of disability rises with age:
8% of children
19% of working age adults
45% of adults over State Pension age
Family Resources Survey 2016/17, GOV.UK
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With an ageing population
disability becomes more common
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21. Credit: Microsoft Inclusive Design Toolkit

22. Usage with limited
vision

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Text size and colour contrast

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Text size and colour contrast

25. Usage with
no vision

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27. Usage without
hearing

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“I always find that very very very annoying
with all online forms. They never give me
the opportunity to say text only. So how do
I let people know that I don’t want you to
phone me?”
- User feedback
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32. Usage with limited
cognition

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“On behalf of the applicant who just used the
system and who has learning difficulties, I just
wanted to say how much we appreciated the
very clear type and simple language. She was
able to manage all by herself.”
- User feedback on ‘register to vote’

35. Usage with limited
mobility

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38. Accessibility
drives innovation
and good design

41. https://github.com/UKHomeOffice/posters/tree/master/accessibility/dos-donts/posters_en-UK

42. https://github.com/UKHomeOffice/posters/tree/master/accessibility/dos-donts/posters_en-UK

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Crafting delight - delivering value

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By designing with accessibility in mind
we’re designing for our friends and family
and future selves.
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46. Thanks!
Alistair Duggin, @dugboticus