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How to ensure that everyone can benefit from the Internet From Digital Divide to Social Inclusion
A dded  V alue  A ccess to  N ew  T echnologies and services on the  I nternet The Avanti project is a transnational project involving city partners from England, Scotland, Latvia and Sweden and industrial partners Fujitsu and Microsoft. It is partly funded by the European Commission The Project aims to develop  a n  intelligent digital assistant which will enable ‘natural’ interface and so make it easier for citizens to use municipal services delivered via the web
WHY ? Why are we doing this? Why do we need AVANTI?
 
Social  Inclusion ,[object Object],[object Object],[object Object],Why?
 
eGovernance ,[object Object],[object Object],Why?
 
Democracy As government services and important public information become increasingly available on-line, ensuring access to government web sites for all citizens becomes as important as ensuring access to public buildings Why?
 
WHAT? What can we do to help to overcome the digital divide, and simplify access to eGovernance?
 
The Avatar ,[object Object],[object Object],[object Object],[object Object],What?
 
Our approach ,[object Object],[object Object],[object Object],[object Object],What?
 
Lewisham ,[object Object],[object Object],[object Object],What? Look at a videoexample of the Housing Benefit Application Look at a videoexample of the Online Poll Application
Lewisham – Housing Benefits ,[object Object],What? Look at a videoexample of the Housing Benefit Application
Lewisham – eConsultation What? ,[object Object],Look at a videoexample of the Online Poll Application
 
Kista A virtual servant that is able to help the citizen to initiate and resolve different matters through a self-service site What?
The vision guiding the Kista application What can I do for you, today? What?
Two screenshots  of  Kista’s demonstrator What? Look at videoexample 1 of the Kista application Look at videoexample 2 of the Kista application
 
Edinburgh ,[object Object],[object Object],[object Object],[object Object],[object Object],An application for the library with five main services What?
Edinburgh’s Demonstrator ,[object Object],[object Object],What?
Screenshot of Edinburgh’s demonstrator What? Hello, I’m here to help you find out about the services Edinburgh City Libraries can offer you. | Avatar words appear in speech bubble Record of avatar conversation in scrollable box Basic instructions and contact details Box for user input entered using OK key or ‘Enter’ button  OK Look at a video clip of the  Edinburgh  application
 
Ventspils Guide citizens through the procedure to apply for discounts on Local Government services What?
Screenshots of Ventspils’ demonstrator What? Look at a videoexample of the  Ventspils  application
 
The Avanti Exemplar  A possible scenario of today…  What? Look at a videoexample of the  Avanti Exemplar
The Avanti Exemplar ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What?
The Avanti Exemplar A possible scenario of today… Look at a videoexample developed by Microsoft and Fujitsu in close cooperation with the four cities What?
C onclusions from user tests
Some conclusions from the user tests ,[object Object],[object Object],[object Object]
User criterias that where  fully  met in all cities; ,[object Object],[object Object],[object Object],[object Object]
Main conclusion from the service provider side ,[object Object]
 
Findings What knowledge did we gain from the AVANTI-project
 
Knowledge of barriers to accessing e-government services Findings User interface E-Service? Information overload Legislation
 
Understanding how citizens engage with conversation based  e - government services across Europe Findings Am I qualified to have a free travel pass? What can I help You with today?
 
Design principles for conversation based solutions using avatars Findings
Toolkit to deliver conversation based solutions using avatars Findings
 
Successful implementation of avatar enabled e-government pilots in four European cities Findings
 
 
 
How can I help you ?

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Avanti 2003 presentation

  • 1. How to ensure that everyone can benefit from the Internet From Digital Divide to Social Inclusion
  • 2. A dded V alue A ccess to N ew T echnologies and services on the I nternet The Avanti project is a transnational project involving city partners from England, Scotland, Latvia and Sweden and industrial partners Fujitsu and Microsoft. It is partly funded by the European Commission The Project aims to develop a n intelligent digital assistant which will enable ‘natural’ interface and so make it easier for citizens to use municipal services delivered via the web
  • 3. WHY ? Why are we doing this? Why do we need AVANTI?
  • 4.  
  • 5.
  • 6.  
  • 7.
  • 8.  
  • 9. Democracy As government services and important public information become increasingly available on-line, ensuring access to government web sites for all citizens becomes as important as ensuring access to public buildings Why?
  • 10.  
  • 11. WHAT? What can we do to help to overcome the digital divide, and simplify access to eGovernance?
  • 12.  
  • 13.
  • 14.  
  • 15.
  • 16.  
  • 17.
  • 18.
  • 19.
  • 20.  
  • 21. Kista A virtual servant that is able to help the citizen to initiate and resolve different matters through a self-service site What?
  • 22. The vision guiding the Kista application What can I do for you, today? What?
  • 23. Two screenshots of Kista’s demonstrator What? Look at videoexample 1 of the Kista application Look at videoexample 2 of the Kista application
  • 24.  
  • 25.
  • 26.
  • 27. Screenshot of Edinburgh’s demonstrator What? Hello, I’m here to help you find out about the services Edinburgh City Libraries can offer you. | Avatar words appear in speech bubble Record of avatar conversation in scrollable box Basic instructions and contact details Box for user input entered using OK key or ‘Enter’ button OK Look at a video clip of the Edinburgh application
  • 28.  
  • 29. Ventspils Guide citizens through the procedure to apply for discounts on Local Government services What?
  • 30. Screenshots of Ventspils’ demonstrator What? Look at a videoexample of the Ventspils application
  • 31.  
  • 32. The Avanti Exemplar A possible scenario of today… What? Look at a videoexample of the Avanti Exemplar
  • 33.
  • 34. The Avanti Exemplar A possible scenario of today… Look at a videoexample developed by Microsoft and Fujitsu in close cooperation with the four cities What?
  • 35. C onclusions from user tests
  • 36.
  • 37.
  • 38.
  • 39.  
  • 40. Findings What knowledge did we gain from the AVANTI-project
  • 41.  
  • 42. Knowledge of barriers to accessing e-government services Findings User interface E-Service? Information overload Legislation
  • 43.  
  • 44. Understanding how citizens engage with conversation based e - government services across Europe Findings Am I qualified to have a free travel pass? What can I help You with today?
  • 45.  
  • 46. Design principles for conversation based solutions using avatars Findings
  • 47. Toolkit to deliver conversation based solutions using avatars Findings
  • 48.  
  • 49. Successful implementation of avatar enabled e-government pilots in four European cities Findings
  • 50.  
  • 51.  
  • 52.  
  • 53. How can I help you ?