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About

I help organizations to create services that customers value. As a full-circle user experience and service designer I work at the intersection of business, service and interaction design. Insights into customer motivation and the progress they are trying to make when hiring new services are the foundation of my work and design reasoning. I am able to help you frame relevant design challenges by performing ethnographic research, think holistically with service design methods and jump into doing by tapping into my experience in interaction design, prototyping and testing. I co-organize the Jobs to be Done meetup in Berlin, an innovation paradigm that helps founders, product managers an...