1. Heather Canavan
26 Shephard Ave. Alliston, ON
(905) 909-0661
Hcanavan08@gmail.com
Objective
My objective is to obtain full time employment building a career in business entrepreneurship.
Qualifications
♦ Self motivated and goal oriented, excellent communication skills, eager to learn new business practices and
techniques
♦ Knowledge of all MS Suite products, ACT!, Outlook Express, Norus Quoting System, QuickBooks, Amtec, JD Edwards,
Quadrem, Emerge and the Internet
♦ Organized and responsible for goal achievement
Education
Everest College
Business Administration Diploma May 2008
Graduated with 87% average
Relevant to Employment
Compugen Inc.
Software Support Representative Richmond Hill, ON January 2013 – February
2015
♦ Order Entry through JD Edwards
♦ Expediting, reporting directly to management and successful delivery to the customer
♦ Trained new members of the team
♦ Department collaboration to enhance, improve or correct internal process for better delivery to the
customer for all software application purchases
♦ Up-to-date continuous training for internal procedures and software qualifications
♦ Facilitating group meetings to discuss training and quality procedures to enforce throughout the national
team.
Compugen Inc.
Inside Sales Support Richmond Hill, ON November 21st
, 2011 to January
2013
♦ Order Entry through JD Edwards
♦ Create and follow scripts for different process and customer specifications
♦ Process Rebills through the SOAR mailbox
♦ Active participant within a special Software Pilot
♦ Process and Management for the Marketing orders for Compugen
♦ Involved in the process of expediting, management and successful delivery to the customer
♦ Trained new members of the team
♦ JD Edwards Champion for one quarter
♦ Received 3 Encore awards for hard work, dedication, and cooperation with other departments
♦ Co-operation with different departments on the process, internal process, and delivery of each
hardware/software order
Customer Service Representative Mississauga, ON February 22, 2011 to
November 18, 2011
Smith Induspac
♦ Process orders through Amtec software

2. ♦ Answered the phones with a professional courteous manner
♦ Placed purchase orders with several different suppliers
♦ Arrange pick-ups and deliveries
♦ Acted and participated as a team player with the customer service team
♦ Participated in other aspects of the business to gain further knowledge of other team members
responsibilities
♦ Kept up to date records of several customers items, price lists, and contact information
♦ Worked with the sales team to ensure new items and existing items were shipped out to new and existing
customers
♦ Took on tasks above my job description in estimating assisting in the pricing and price delivery to clients
Sales Account Executive
Norus Packaging Ltd. Tottenham, ON October 19, 2009 – February
2011
♦ Updated and maintained sales pamphlets and packages
♦ Created electronic sales packages in PDF format
♦ Earned new business through cold calling and detailed follow-up procedures
♦ Researched and initialized certifications for international growth and legal requirements
♦ Acted and Implemented as a team player in the creation and upgrade of the marketing and sales program
♦ Created long-lasting professional sales relationships
♦ Re-established dormant house clients
♦ Earned vast experience and knowledge of the corrugated cardboard industry and manufacturing
♦ Improved on my mathematical skills for calculating box measurements and allowances
♦ Entered Bills and Invoices into QuickBooks and the Norus ordering system
♦ Ordered board from suppliers for repeated orders.
♦ Assisted the order desk on vacation/sick days to answer 5 consecutive telephone lines
Receptionist / Company Clerk October 2, 2006 – May 2007
Maram Building Corp., Schomberg, ON
♦ Updated ACT! Software to keep a detailed calendar of business events and deadlines for company
executives.
♦ Strengthened time management and task management skills by prioritization and communication with
superiors.
♦ Took on tasks above my job description without complaint in order to learn and have the possibility to grow
within the company.
♦ Kept all executives and project management aware and updated on upcoming tenders and events.
♦ Distributed all safety information to the appropriate individuals within the firm and filed them accordingly.
♦ Daily problem solving ranged anywhere from broken equipment to personal employee emergencies
♦ Learned different filing methods and how to incorporate the employee filing preferences
Veterinary Assistant
Alliston Veterinary Services Alliston, ON 2007
♦ Maintained quick response and accurate measurement when assisting and analyzing surgical operations
and testing
♦ A clean and sterile environment was necessary to the health and safety of all animals and people
♦ Increased customer relationships by keeping up to date records with all clients and their owners with the
computer software, filing system and follow up calls/appointments.
♦ Complimented the veterinarian by assisting in preliminaries and skilled training to make all appointments
go smoothly
Bartender/Waitress
The Muddy Water Tavern Beeton, On 2006 & 2008
♦ Maintained strong professional relationships with staff and customers
♦ Memorized all food and drinks, shots, beer, and draft options and their prices to assist with customer
choice.
♦ Learned priority, fast response and cleanliness that establishes a successful restaurant
♦ Responsibility with deposits, floats, and balancing was an asset throughout the day and night shifts

3. ♦ Learned working as a team can be just or more successful than working independently
Dock Shop Manager
The Sportsman’s Inn, Killarney, ON Summer of 2003 & 2004
♦ Combined efforts with partner to manage 8 people as a team
♦ Started and maintained a organized filing system
♦ Learned professional VHF ship-to-shore radio communications
♦ Simultaneously answered 3 telephone lines, VHF ship-to-shore radio, local walkie-talkie, and general
office duties
♦ Processed large payments for marina services and/or supplies
♦ Maintained strong professional relationships with staff and customers
Volunteer Experience
Beeton Rotary Club Volunteer Experience
- Selling of tickets
-Decorating the floats for many different parades
- Selling food at the Beeton Booth by the park
-Assisted in making costumes for the Christmas parade
REFERENCES
References and Recommendation Letters Available Upon Request