1. Kimberly Stoddart
816 Cherry Street, Bally PA 19503
772-519-6039 kimstoddart@comcast.net
Objective
To provide leadership of customer service and distribution operations and personnel
of the Logistics industry. Lead and manage safe, efficient, productive, and
economical distribution operations. Responsible to develop a continuous
improvement culture to eliminate waste and optimize operations.
PROFESSIONAL EXPERIENCE
DHL Supply Chain, Breinigsville, PA
Operations Supervisor
6/2016-present
Oversee day to day management of Outbound Operations
Manage flow of replenishments an unpicked cartons
Ensure OSHA guidelines are adhered to
Ensure SOP compliance
Provide coaching and mentoring for employees
Responsible for achieving production metrics and appropriate reporting to
Executives
QVC, Inc, Lancaster, PA
Inbound Distribution Center Supervisor
06/2014-06/2016
Oversee day to day management of Inbound Operations
Management of 80-90 employees
Manage the flow of replenishments and unpicked orders
Manage the return to stock and carryover
Ensure OSHA guidelines are adhered to
Responsible for achieving productions metrics and appropriate reporting to
Executives
Provide coaching and mentoring for employees
Weekly payroll
Monthly and Yearly Performance evaluations
Work in partnership with Human Resources
Outbound Distribution Center Supervisor of Express/Universal
Pack/Automation/Shipping
05/2012 to 06/2014
Oversee day to day Management of Outbound Operations
Management of 20 – 50 employees
Manage the First in First out workflow to ensure customer satisfaction
Track the workload verses hours to ensure profitability
Manage Payroll and staffing needs
Ensure compliance to OSHA guidelines
Formulate employee performance reviews
2. QVC, Inc, Suffolk, VA
Outbound Distribution Center Supervisorof ManualPack/Multi Line
7/2011 to 5/2012
Management of 30-50 full time employees
Manage the First in First out workflow to ensure customer satisfaction
Track the workload verses hours to ensure profitability
Manage Payroll and staffing needs
Ensure compliance to OSHA guidelines
Formulate employee performance reviews
QVC, Inc, Port Saint Lucie, FL
Call Center /CustomerServiceSupervisor
8/2006 to 7/2011
Coach and Supervise multiple teams of 50 employees
Manage customer service phone teams
Managed E Service team and escalated call team
Prepare employee yearly metrics
Formulate employee performance reviews
Monitor and Manage quarterly quality
Provide leadership reporting metrics for Average handling time, Transfer rates, etc.
Customer Service /E Representative and Order Services
4/2001 to 8/2006
Customer service phone orders
Customer Billing and Shipping issues
Monitored and responded to Customer E –Service orders, billing questions,
Shipment issues etc
Interim assignment to Management of Phone team encompassing 15-45 associates
Interim Reporting of Metrics and performance reviews
Career Accomplishments
Board member of United Way Saint Lucie Inc school supplies for students
Head of QVC’s Community Action Committee
Head of QVC’s Associate Recognition Program in Suffolk VA
Technical Training
Microsoft Office Products
Warehouse Management System
My Time Payroll
Work Day Human Resource Software
Labor Management System
Manhattan Warehouse System
Kronos Payroll