Kaleb Wakefield is a detail-oriented business administration student at the University of Tennessee seeking an entry-level position utilizing his experience in supervision, customer service, and manual labor. He has over two years of experience as an outbound supervisor and loader at UPS, where he oversaw operations, managed employees, ensured safety compliance, and met productivity goals. Kaleb is praised for his award-winning communication skills, ability to work at a fast pace, and bringing excitement to his work.

1. Kaleb Wakefield
3928 Papermill Square Road, Knoxville, TN 37909
Cell phone: (423) 326-8948
E-mail: xmn841@vols.utk.edu
LinkedIn: https://linkedin.com/in/kaleb-wakefield-47a145b6
Professional Profile
Detail-oriented Business Administration student at the University of Tennessee with
experience in supervision, manual labor, and customer service. Praised for the ability
to work at a fast pace, award-winning customer service and communication skills.
Seeking to bring excitement and enthusiasm to my work and my team.
Qualifications
 Exceptional listener and communicator
 Highly adaptable, mobile, positive, and patient
 Ability to work in a team structure
 Ability to obtain and process information
 Ability to plan, organize and prioritize work
 Experience managing an operationof ten to twelve people
Relevant Experience
Outbound supervisor (April 2015- Present)
UPS
An operations supervisor oversees customer service, productivity, quality, freight
handling, claims prevention, load average and safety of dock, pick-up and delivery
and road dispatch activities. She manages and schedules employees (8-15), is
responsible for all loss prevention tactics, complies with all safety standards required
by the company, ensures the department meets all set goals and works closely with
central dispatch to efficiently move freight.
Loader (September 2014 – April 2015)
UPS (500 Callahan Drive, Knoxville, TN 37916)
Loaded products weighing up to 150 pounds onto trailers for delivery. Evaluated and
reconfigured systems to support customer service and operational goals. Stacked and
transported all overstock to storage areas. Installed protective bracing, padding and
strapping to prevent shifting and damage to items during transport. Communicated

2. Kaleb Wakefield
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with floor managers to determine merchandise placement. Inspected product load for
accuracy and safely transported it around the warehouse. Loaded on average 20
trucks per shift. Named Employee of the Month, 02/2015.
Education
Associates of Science: Criminal Justice
2014
Chattanooga State Community College
Chattanooga, TN
Bachelors of Science: Business Administration
2017
Currently attending University of Tennessee
Knoxville, TN

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