This CV is for Joanna Watt, providing her contact information and extensive work history in administrative roles. She has over 15 years of experience in roles such as HR Administrator, Payouts Administrator, and Senior Administrator. Her most recent role is as Assistant Manager for Lloyds Register EMEA in their Stability Loadline and Tonnage Team since 2015.

1. Joanna Watt – CV
4 Stoneham Gardens
Bursledon
Southampton
Hampshire
SO31 8GA
Telephone: 07793113250
Email:jo_lucy_watt@yahoo.co.uk
Employment History:
Lloyds Register EMEA:
Assistant Manager: Stability Loadline and Tonnage Team
15 June 2015-Present
• Responsible for giving a high level of business support in the stability,
Loadline and Tonnage team area to meet business needs.
• Identify, suggest and assist managers with implementing change and
developments to the administration processes and procedures to meet future
business demands and improve current efficiency.
• Responsible for ensuring that the administration structure, processes and
procedures are effective and efficient and meet the current business
requirements for both internal and external clients
• Review & analyse data to provide management information/statistics,
including the identification and reporting of process failures, to support the
overall delivery of processes
• Responsible for co-ordinating and managing the quotations process between
the team and the client facing offices
• Responsible for conducting bi-annual performance appraisals with the
administrative staff
Lloyds Register EMEA
Senior Administrator – Global Technical Support Services
7/05/2013-15/06/2015
• Management of the Global Technical Support Services mailbox and respond
to queries as received.
• Management and administration of the Technical Authorisations database for
all Technical Support Offices globally, making updates upon request
• Responsibility of design, control and manage the rollout of Adobe Acrobat
electronic stamps package
• Responsibility for co-ordinating IT support including creating user instructions
and basic java script.
• Responsibility of providing basic IT support to all Technical Support Offices
particularly with issues with Adobe Acrobat
• Providing cover for the leads co-ordinator on quotes as appropriate
• Co-ordination of the publication and circulation of External Affairs
Communications and Team newsletters.

2. • Acting as a PA to the Global Technical Support Services Manager where
required
• Assess the risks and work in a safe manner at all times, robustly
implementing health and safety rules, instructions and systems and refuse to
undertake work that compromises your safety or health
• Report in a timely manner all incidents including near miss and safety
observations (NMSO), accidents and injuries and raise any health and safety
concerns with your line manager
• Responsibility of co-ordinating the annual Technical Support Offices
conference.
• Providing administrative assistance to the Global Technical Support Services
and Marine Technical Support Services Managers as required
Carnival UK Plc
HR Administrator (Fixed Term 10 week contract)
• Assisting with a special project processing 1000 applications for mandatory
Seaman Discharge Books, sending emails to Sea Farers to chase information
then checking and updating an excel tracker spread sheet.
• Producing reports from large amounts of employee data send using V-Look-
ups and Macros
• Correspondence relating to changes in contract/employee information
• Up keeping and maintaining the HR database
• Ensuring that employee data is accurately recorded and maintained
• Processing all invoices ready for payment
• Preparing agendas, taking minutes and compiling reports for weekly and
monthly meetings
• Ad-hoc administrative duties
March 2012-January 2013
The Car Finance Company
Payouts Administrator
• Responsibility of checking that all new customer deals that arrive at the
payouts department are compliant and meet underwriting requirements.
• Responsibilities of ensuring all customer details are entered onto the
accounts system accurately.
• Providing support and regular updates to the Head of Compliance and Audit
• Registering all new vehicles with HPI
• Dealing with general customer service queries
• Providing excellent customer service to car dealerships
• Preparing all new customer welcome packs
• Legal and General
July 2011 March 2012 (Fixed Term Contract)
Senior Service Consultant: Bonds Servicing Team
• Processing customer life assurance policy change of agency requests
• Maintaining detailed customer records

3. • Processing and authorising bond withdrawal requests
• Processing and sending out Unit Statement to other Financial Institutions
and IFA’s
• Achieving daily efficiency target
June 2007 – May 2011
Cambridge Education@ Islington (part of the Mott MacDonald Group) –
Education Support Co-Ordinator Jun
This is an extremely varied role working within a team that supports the
educational attainment of children who are in care to the London Borough of
Islington. The role has four main areas:
• Responsibility of monitoring the Virtual School’s budget and providing regular
and accurate updates and projections to the manager.
• Producing and delivering training presentations
• Processing all team invoices and petty cash
• Database Maintenance
• To lead on the return of monthly staffing forms and aid the manager with
Human Resources procedures.
• To produce budget reports and charts using MS Excel
• Monitor, analyse and evaluate ensuring accuracy of data prior to entry onto the
systems
• Co-ordination and management of high profile events, publicity and
communications of the Virtual School.
Jan 2007-June 2007
Foxtons/Alexander Hall- Move Consultant
This role involves calling clients who have registered with Foxtons to discuss their
needs in finding a property and whether they have a property to sell or let.
• Asses the clients financial situation and to explain the benefits of using a
broker before transferring the lead to the client services team.
• Ensure all client records are accurate and up to date
• Client liaison to ensure satisfaction and repeat business.
• The ability to work under pressure and an enthusiastic and co-operative
approach to work.
• Hitting weekly sales target.
2006 - 2007
Mortgage Times Group – Primelocation Telesales Team:
• Knowledge of current mortgage rates and available products
• Cold calling prospective clients
• Hitting weekly sales targets
2004 - 2006
Estee Laude Companies – Skincare Consultant:
• Detailed product knowledge

4. • Excellent Customer Service skills
• Keeping a record of personal monthly sales target
2000 –2004 Nordern Farm Arts Centre – Theatre Bar Tender (part time
while studying)
• Serving hot food and beverages
• Stock Taking
• Cashing up
• Implementing good standards of hygiene at all times
Qualifications
2013-15 –The Knowledge Academy -Diploma in Business Analysis –
Modules 1,2and 3
2002 – 2004 Post Graduate Diploma in Screen Acting
Redroofs Theatre School
2000 -2002 Diploma in Performing Arts & Musical Theatre
Redroofs Theatre School
1999 - City & Guilds Award in Film Editing & Production
Amersham and Wycombe College
1997 - 7 G.C.S.E A-C Results - English Lit [A*], English Lang [A], Music [B],
French[C], Maths [C], Science [CC].
Key Skills
• Financial Acumen
• An excellent memory and organisational sills particularly when dealing with
sensitive confidential information.
• An ability to work under pressure, prioritise tasks and manage time
effectively
• High levels of accuracy in data analysis and report writing
• High knowledge of Adobe Acrobat including basic java script creationVery
high levels of IT skills in all micro-soft packages
• Typing speed 60 wpm
References:
Hermione Michaud
Cambridge Education@Islington
68 Halliford Street
Islington
London
N1 3RH
0207 527 1815