The document provides an overview and performance results of Transport for Edinburgh (TfE) for 2015-2016. Key points include: - TfE transported over 121 million passengers in 2015, up from 119 million in 2014. - Customer satisfaction for Lothian Buses was 94% in 2014 and Edinburgh Trams was 97% in 2015. - TfE achieved a small operating loss of £22k in 2015, an improvement from a £564k loss in 2014. - Plans for 2017-2021 include a tram extension, tackling congestion, and improving public transport options to encourage more users. - Governance and long-term funding are ongoing issues to address TfE's strategic priorities and

1. George Lowder
Chief Executive
Transport for Edinburgh

2. The TfE Vision…
To provide world class,
integrated, environmentally-
friendly and socially-inclusive
transport which plays a central
role in the future prosperity of
Edinburgh and the Lothians.

3. 119M Passengers in 2014
5.3M Passengers in
2015
5M Passengers in 2014
121.1M Passengers in
2015
2015
£142.4M
Revenue
£22K
Loss in
2015
2014
£135.2M
Revenue
£564K
Loss in
2014
2015
£10.6M
Op Profit
2015 Performance Results

4. Customer Satisfaction and
Awards
Lothian Buses - Public Transport
Operator of the Year 2016
Best Bus Service for Lothian
Country Buses 113 Service – Going
Your Way
Lothian Buses
Sustainable Development 2016
Edinburgh Trams – Operator of
the Year 2015
Edinburgh Trams overall satisfaction 2015 –
97%
Lothian Buses overall satisfaction 2014 – 94%

5. Context for Continual
Improvement
• Best medium sized city.
• Continued growth and prosperity – City Deal £1.5Bn.
• City Vision 2050.
• Growing population, more people living longer. Over
65 population in city region has increased by 20%
since 2005.
• Increasing visitor numbers during world’s largest arts
festival:
– EIF and Fringe tickets sales for 2016 up by 7.7%. Some
£4.2M revenue. £313M economic benefit in total.
• Active Travel.
– Walking and cycling modal share higher.
• Emissions targets.

6. The TfE Purpose…
• Integrate and develop – across the Group
and public transport
• Coordination (up) – with Council, SEStran,
Transport Scotland, Scottish Government
and in Edinburgh
• Cooperation (over) – with neighbours
• Collaboration (out) – with transport partners
• Project Delivery – for the City
• Parent Company - for the components of the
TfE Group

7. 2016 - Year of Enhancement
• Adult City return ticket–Implemented
April 2016
• Doubling of the frequency during AM/PM
peaks (10-5mins) Implemented July 2016
• Later trams to support the festivals–
August 2016
• TVM improvements–reliability
improvements, relocation into Airport
Terminal and contactless payment-
Ongoing
• Synchronise early starts with Edinburgh
Airport flight timings–Under review
• Enhanced 7.5 minute all day service-
December 2016

8. 2016 - Year of Enhancement
• First in Scotland to provide real time
passenger information using Google
maps.
• Ongoing refurbishment of travel shops
and new shop opened opposite
Haymarket Station.
• EastCoast Buses launched two new
routes in August connecting North
Berwick with Musselburgh and
Edinburgh and Dunbar with
Haddington and Edinburgh.
• Thirty new open-top double deck
vehicles introduced for Edinburgh Bus
Tours.
• Extra two million passengers travelled
on LB services in 2015, taking the total
for the year to over 121 million.

9. Gateway station connects Fife Line to Airport - Under
Construction opening December 2016
Integration With Other Modes

10. 2017 – 2021 Continual Improvement
• Tram Extension

11. Medium Term
Tram Extension
• Tram Extension Phase 1a and Phase 1b - Decision process commences
early 2017

12. Tram Extension

13. 2017 – 2021 Continual Improvement
• Tram Extension
• Tackling Congestion

14. Tackling Congestion - Keeping
the City Moving

15. 2017 – 2021 Continual Improvement
• Tram Extension
• Tackling Congestion
• Improving the public transport offer to
encourage modal shift

16. Modal Shift
Ferrytoll
Ingliston
Hermiston
Straiton
Sheriffhall
Newcraighall
Wallyford

17. 2017 – 2021 Continual Improvement
• Car Club
• Taxis
• Health and social
care transport
• Technology
• Spatial strategies

18. Medium Term
Future Developments

19. Issues
• Governance

20. Shareholder
Agreement
(SA)
SASA
SASA
01/12/05 Tpt (sc) Act 2005
Regional
Transport
Strategies
Minority
Shareholder
Agreement
Operating
Agreement
1
2
3
TRAM
ACTIVE
TRAVEL
CITY
TAXI
CITY
CAR
CLUB
TRAVEL
AMBASSADOR
S
BUS/TRAM
INTEGRATION
CITY
OPS
COMMS TDM CYCLE
SCHEME
BUS
STATION
P&R WAYFINDING EDIN
TRAVEL
SUBSIDISED
SERVCES
Priorit
y

21. Issues
• Governance
• Funding
• Balancing strategic priorities

22. The Future of TfE
To provide world class,
integrated, environmentally-
friendly and socially-inclusive
transport which plays a central
role in the future prosperity of
Edinburgh and the Lothians.

23. Questions

24. Back Up Slides

25. The System
• 14 kilometres of double track running line
• 15 tram stops (16th - Edinburgh Gateway under construction)
• 5 Interchanges with other transport networks
• Depot halt for staff use
• Services operate every 10-12 minutes between 05:00 - 23:45
• End to end Journey time of 40 minutes

26. Tram Fleet
• 27 CAF units
• 42.8 metres long (in seven sections)
• 250 passengers
• 78 seats, 2 dedicated wheelchair spaces
• 100% low floor, step-free boarding
• Wide gangways and room for luggage
• 70kph maximum speed (50mph)
• 18 of 27 trams in the Operational pool at any one time
• 12 weeks in Conservation – Minimal maintenance
• Pre Service daily operational checks - undertaken by Edinburgh
Trams
• CAF Maintenance traditional cumulative regime based on a 2
weekly cycle

27. Exceeding Performance Targets
99.74% of journeys completed
98.00%
98.50%
99.00%
99.50%
100.00%
%Journeys
Completed
Yr On Yr Improvement
Jan to Jun
Average Journeys Completed %
2015 2016

28. Exceeding Ridership Targets
7% year on year patronage growth
4,500
5,000
5,500
6,000
Patronage
'000
Year Of Operation
Patronage Year On Year
2015 Actual 2016 Latest Forecast

29. Exceeding Customer Expectations
Reduction in complaints leads to 97% customer satisfaction
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13
COMPLAINTSPER'000JOURNEYS
Customer Service Performance
Year 1 Of Op's Year 2 Of Op's
Launch Of Serv
31st May 2014
Festival Yr 1

30. Exceeding Revenue Targets
10% year on year revenue growth
7,500
8,500
9,500
10,500
Revenue£,000
Year Of Operation
Service Income Year On Year
2015 Actual 2016 Latest Forecast

31. Exceeding Budget Targets
Forecasted operating profit by end of 2016
-950
-850
-750
-650
-550
-450
-350
-250
-150
-50
50
150
'£'000
Edinburgh Trams
Pre Tax Operating (Loss) Profit
2014 - CEC 15 Yr Plan - 7 Months 2014 - 7 Months Actual 2015 - CEC 15 Yr Plan
2015 - Unadjusted Full Yr Actual 2016 - CEC 15 Yr Plan 2016 - Forecast Full Yr
Online to return
Op Profit for 2016
7 Months
Only
7 Months
Only

32. Recent Initiatives
App improvements for
the visually impaired
Free travel for guide dog
trainers
Bike trial concluded and
now carried on trams
Mobility scooter trial
concluded and now carried
on trams
‘Red Eye’ early morning
airport timetable trial
Supporting other
operators during Forth
Road Bridge closure

33. Recent Initiatives
Customer Information Lounge at
Edinburgh Airport

35. Ticketing Products -
Smartcards
Ridacard
• Unlimited, discounted travel –
circa 75,000 users
• Adult, Junior & Student
• 1 week, 4 weeks, annual or
recurring Direct Debit
• Purchase in Travelshops, top-
up in Travelshops or through
PayPoint
Citysmart
• Stores up to 50 pre-paid single
journeys
• Purchase online or in local
Travelshops
• Top-up in Travelshop, at Park
& Ride kiosk or on bus
• In excess of 15,000 cards
issued, over 1m journeys used
since launch

36. Ticketing Products – m-ticket
• Launched in November 2013
• Over 90,000 registered users
• Digital versions of all paper tickets
• Currently a secure flash pass
• Innovative “Swipe, Tap, Share” feature
• Manual “activation” for checking by driver on
Bus, QR-scanning for Tram