This document appears to be a series of tweets and posts by Jurgen Spangl discussing the transition at Atlassian from an engineering-led process to an experience-led process where design plays a more central role. Some key points discussed include establishing true triads between engineering, design, and product management; making sure responsibilities are clearly defined; and focusing on listening to users and delivering the best possible experience.
Workshop #2: User Research For Everyone by Aras Bilgenux singapore
In this workshop, you will be introduced to the field of design research through a broad range of design research methods. The workshop will focus on several selected methods that anyone can use, regardless of background and job description. You will learn about selected quantitative methods (usage data, analytics, in-app audits) and qualitative methods (interviews and field immersion), and how to combine quantitative and qualitative methods to fit your project needs. Through this workshop, you will also find out ways to share findings effectively and turn them into actionable projects within the organisation.
How We Re-imagined and Simplified Confluence Bit by BitAtlassian
Though we called it The Confluence Simplify project, our complete overhaul of the navigation experience in Confluence was anything but simple. With a goal to make the product more accessible, understandable, and useful to every user and every team, we were challenged to do this radical project in an incremental way.
Knowing that large visual changes to products can fail spectacularly, we've done everything we can to validate what we're building, ship fast, and ship often. Come hear how we implemented this change, what we learned while attempting this project, and how you can apply these learnings to your nice big audacious project!
Products covered:
Confluence
Designing Add-ons for Atlassian Products, the Do’s & Don’tsAtlassian
Well designed and integrated add-ons are not only easier to use, but it's been proven that they also have higher adoption and retention rates. In this focused session from Lucy Denton, Atlassian’s Ecosystem UX Designer, we’ll discuss the the top three things you’ll need to design and build successful add-ons for Atlassian products.
Lucy Denton, Designer, Atlassian
Nondeterministic Software for the Rest of UsTomer Gabel
A talk given at GeeCON 2018 in Krakow, Poland.
Classically-trained (if you can call it that) software engineers are used to clear problem statements and clear success and acceptance criteria. Need a mobile front-end for your blog? Sure! Support instant messaging for a million concurrent users? No problem! Store and serve 50TB of JSON blobs? Presto!
Unfortunately, it turns out modern software often includes challenges that we have a hard time with: those without clear criteria for correctness, no easy way to measure performance and success is about more than green dashboards. Your blog platform better have a spam filter, your instant messaging service has to have search, and your blobs will inevitably be fed into some data scientist's crazy contraption.
In this talk I'll share my experiences of learning to deal with non-deterministic problems, what made the process easier for me and what I've learned along the way. With any luck, you'll have an easier time of it!
My talk delivered at the UK Test Management Forum on 2015-07-29. http://uktmf.com/?q=node/5283
As a test manager I don't test as much as I'd like to so I try to find ways to stay loose and ready for those occasions where I get the chance.
In this talk I'll describe one activity based on joking that I think can fit the bill. How? Well, the punchline for a joke could be a violation of some expectation, the exposure of some ambiguity, an observation that no one else has made, or just making a surprising connection. Jokes can make you think and then laugh. But they don't always work. Does that sound familiar?
It started with the weekly caption competition at Linguamatics where I noticed parallels in my approach to it and testing. For instance, I might take each of the key entities in the picture and "factor" them - generate a list of features, related concepts, synonyms and so on. In testing I might then look for overlapping factors for potentially interesting test ideas, in the quest for a caption I might try to use the same approach to find an ambiguity and hence a joke. Doing this, I've found analogies between joking and concepts from testing such as oracles, heuristics, factoring, stopping strategies, bug advocacy and the possibility that a bug, today, in this context might not be one tomorrow or in another.
I'm interested to find out from the audience what things they "just do" that they feel helps them.
How to Make Customer Support Your Product's Greatest FeatureAtlassian
Creating an awesome customer experience means more than just adding features to your product. Customer support plays a key role in building a happy, loyal, and returning customer base. More than just a cost center, support is a great way learn more about your customers and how they use your product. Eirik Bjørsnøs, Chief Scientist at Kantega, presents how they redesigned their add-on in response to customer support questions, and how they built diagnostics tools into their product specifically to speed up the support process. Finally, he will show some improved tools and processes that have allowed Kantega to communicate better with customers around the world.
Eirik Bjørsnøs, Chief Scientist, Kantega
Advanced Scrum: Answering the Difficult QuestionsRyan Ripley
Advanced Scrum was presented at the Path to Agility Conference 2017 and was centered around the audiences questions and concerns about their Scrum practices and implementations.
Workshop #2: User Research For Everyone by Aras Bilgenux singapore
In this workshop, you will be introduced to the field of design research through a broad range of design research methods. The workshop will focus on several selected methods that anyone can use, regardless of background and job description. You will learn about selected quantitative methods (usage data, analytics, in-app audits) and qualitative methods (interviews and field immersion), and how to combine quantitative and qualitative methods to fit your project needs. Through this workshop, you will also find out ways to share findings effectively and turn them into actionable projects within the organisation.
How We Re-imagined and Simplified Confluence Bit by BitAtlassian
Though we called it The Confluence Simplify project, our complete overhaul of the navigation experience in Confluence was anything but simple. With a goal to make the product more accessible, understandable, and useful to every user and every team, we were challenged to do this radical project in an incremental way.
Knowing that large visual changes to products can fail spectacularly, we've done everything we can to validate what we're building, ship fast, and ship often. Come hear how we implemented this change, what we learned while attempting this project, and how you can apply these learnings to your nice big audacious project!
Products covered:
Confluence
Designing Add-ons for Atlassian Products, the Do’s & Don’tsAtlassian
Well designed and integrated add-ons are not only easier to use, but it's been proven that they also have higher adoption and retention rates. In this focused session from Lucy Denton, Atlassian’s Ecosystem UX Designer, we’ll discuss the the top three things you’ll need to design and build successful add-ons for Atlassian products.
Lucy Denton, Designer, Atlassian
Nondeterministic Software for the Rest of UsTomer Gabel
A talk given at GeeCON 2018 in Krakow, Poland.
Classically-trained (if you can call it that) software engineers are used to clear problem statements and clear success and acceptance criteria. Need a mobile front-end for your blog? Sure! Support instant messaging for a million concurrent users? No problem! Store and serve 50TB of JSON blobs? Presto!
Unfortunately, it turns out modern software often includes challenges that we have a hard time with: those without clear criteria for correctness, no easy way to measure performance and success is about more than green dashboards. Your blog platform better have a spam filter, your instant messaging service has to have search, and your blobs will inevitably be fed into some data scientist's crazy contraption.
In this talk I'll share my experiences of learning to deal with non-deterministic problems, what made the process easier for me and what I've learned along the way. With any luck, you'll have an easier time of it!
My talk delivered at the UK Test Management Forum on 2015-07-29. http://uktmf.com/?q=node/5283
As a test manager I don't test as much as I'd like to so I try to find ways to stay loose and ready for those occasions where I get the chance.
In this talk I'll describe one activity based on joking that I think can fit the bill. How? Well, the punchline for a joke could be a violation of some expectation, the exposure of some ambiguity, an observation that no one else has made, or just making a surprising connection. Jokes can make you think and then laugh. But they don't always work. Does that sound familiar?
It started with the weekly caption competition at Linguamatics where I noticed parallels in my approach to it and testing. For instance, I might take each of the key entities in the picture and "factor" them - generate a list of features, related concepts, synonyms and so on. In testing I might then look for overlapping factors for potentially interesting test ideas, in the quest for a caption I might try to use the same approach to find an ambiguity and hence a joke. Doing this, I've found analogies between joking and concepts from testing such as oracles, heuristics, factoring, stopping strategies, bug advocacy and the possibility that a bug, today, in this context might not be one tomorrow or in another.
I'm interested to find out from the audience what things they "just do" that they feel helps them.
How to Make Customer Support Your Product's Greatest FeatureAtlassian
Creating an awesome customer experience means more than just adding features to your product. Customer support plays a key role in building a happy, loyal, and returning customer base. More than just a cost center, support is a great way learn more about your customers and how they use your product. Eirik Bjørsnøs, Chief Scientist at Kantega, presents how they redesigned their add-on in response to customer support questions, and how they built diagnostics tools into their product specifically to speed up the support process. Finally, he will show some improved tools and processes that have allowed Kantega to communicate better with customers around the world.
Eirik Bjørsnøs, Chief Scientist, Kantega
Advanced Scrum: Answering the Difficult QuestionsRyan Ripley
Advanced Scrum was presented at the Path to Agility Conference 2017 and was centered around the audiences questions and concerns about their Scrum practices and implementations.
Achieving Technical Excellence in Your Software Teams - from Devternity Peter Gfader
Our industry has a problem: We are not lacking software methodologies, programming languages, tools or frameworks but we need great software engineers.
Great software engineer teams build quality-in and deliver great software on a regular basis. The technical excellence of those engineers will help you escape the "Waterfall sandwich" and make your organization a little more agile, from the inception of an idea till they go live.
I will talk about my experiences from the last 15 years, including small software delivery teams until big financial institutions.
Why would a company like to be "agile"?
How can a company achieve that?
How can you achieve Technical Excellence in your software teams?
What developer skills are more important than languages, methods or frameworks?
This will be an interactive session with a Q&A at the end.
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2HkIr87.
Justin Becker focuses on the jerk part of “brilliant jerk”. He talks about the Emotional Intelligence and why it matters in developing and operating software systems effectively. He provides opinions and perspective from his experience as an engineer and then manager at Netflix and answers the questions: “what is and why we can’t afford to have a brilliant jerk” and “Am I a brilliant jerk?”. Filmed at qconsf.com.
Justin Becker is an engineering manager for the Playback API team at Netflix. He has worked at Netflix for seven years, the first five years as an engineer. His focus is building scalable, high availability, services running in a cloud environment.
My presentation from EuroSTAR 2015:
Your testing is a joke. Or, rather, some parts of some of the testing done by some people reading this will be somewhat analogous to some subset of what some people would accept as jokes. Sometimes. Language can be tricky like that. And that’s one of the things that makes it such a productive tool for jokes, and such a flawed tool for specification.
Edward de Bono, in his Lateral Thinking books, makes a strong connection between humour and creativity. Creativity is a key to testing, but jokes? Well, the punchline for a joke could be a violation of some expectation, the exposure of some ambiguity, an observation that no one else has made, or just making a surprising connection. Jokes can make you think and then laugh. But they don’t always work. Does that sound familiar?
At Linguamatics we have a weekly caption competition. I wondered what my process for creating entries was and as I spent more time thinking about it, I started to notice parallels with the way that I think about how I test. For instance, I might take each of the key entities in the picture and “factor” them – generate a list of features, related concepts, synonyms and so on. In testing I might then look for overlapping factors for potentially interesting test ideas, in the quest for a caption I might try to use the same approach to find an ambiguity and hence a joke.
In this talk I’ll take a genuine joke-making process and de-construct it to make comparisons between aspects of joking and concepts from testing such as the difference between a fault and a failure, oracles, heuristics, factoring, modelling testing as the exploration of a space of possibilities, stopping strategies, bug advocacy and the possibility that a bug, today, in this context might not be one tomorrow or in another.
Yes, there will be some jokes in the session. And I’ll try explain why the groans you’ll hear are a good sign too.
Dev up 2017 - Half Day Workshop: Getting your agile team unstuckAngela Dugan
Whether you've been working on an agile team for 6 months, or 6 years, the same obstacles tend to arise to trip us up over and over. Maybe your retrospectives feel more like a death march and no one is participating any more, or your daily stand-ups have bloated into 25 team member status meetings, or you have a QA team that feels buried by your fast-paced development team. These situations are unfortunately very common, and they lower team morale, lead to abandoned transformation initiatives, and ultimately your product and customers suffer because of it. But there's a better way! As an agile coach and consultant, I help software organizations stop the bleeding, mature their process, and develop into high functioning agile teams. And to be clear, I've made mistakes as well! I'd like to share with the audience my own experiences, including strategies that succeeded and failed in hopes of leading them down the path to getting their own teams "unstuck". I'll also give attendees an opportunity to share their own challenges, so that we can leverage those strategies to give them ideas for blasting through their own roadblocks.
Learning points:
Recognizing when your process, product, or people have gone off the rails by identifying "smells"
Review some tools and strategies that teams can leverage when they need a cognitive reset to get them back on track
How to apply tools and strategies in your own unique environments.
This talk outlines a number of the lessons and principals I have learned in my 5 years with Sauce Labs and experiencing its growth and success from a development and management perspective.
The Blameless Cloud: Bringing Actionable Retrospectives to SalesforceJ. Paul Reed
DevOps Enterprise Summit 2015 presentation with Kevina Finn-Braun, Director of SRE Management at Salesforce: this is the story of my months-long journey with Kevina and her team to identify the specifics of what made reliability retrospectives difficult to have, why actionable takeaways were often lacking, and how the feedback loops within the company’s operations organization weren’t serving Salesforce’s needs.
We then ran a series of experiments together, putting the SRE team on a road to improving their ability to respond, react, remediate, and reincorporate learnings from failure into the organization.
Keynote includes eight parts:
- JIRA - A Success Story
- The People Behind the Curtain
- Turning Values into Success
- What Makes Us the Best Workplace in SE Asia?
- Building Great Products
- Better User Experience
Building Team Autonomy with Agile Development
Quality at Speed
Automating does not necessarily revolve around expensive tools or having to code advanced scripts. It’s about being creative with what you have and using the resources you have available at your disposal.
Inspired by his former boss asking him to do the exact same reporting for 12 countries across 3 individual business units, Danny provides insights to how daily tasks can be solved through automation, making terrible repetitive tasks (hopefully) a little more obsolete
Further Together: Curated Pairing Culture @PivotalC4Media
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2nwoW1Z.
Neha Batra presents her experience with pair programming at Pivotal Labs. Pivotal Lab's engineers (and sometimes designers and product managers) pair program 8 hours/day every workday and help enable other companies to practice it with them. Filmed at qconsf.com.
Neha Batra has been a software engineer at Pivotal Labs after majoring in mechanical engineer at MIT, working as an energy consultant, teaching herself to program, and working at two startups. She used to doubt that pair programming was possible as a core practice in the workplace but now "sees the light".
The typical 500 lb. gorilla of web projects in higher education is the complete campus-wide redesign and CMS implementation – but what about all the little 10 lb. monkeys? Yes, you know what I’m talking about. Those little monkeys that jump on your back every time someone walks into your office and says, ‘Hey, I have this idea for a website!’
Completely overhauling your main website may be an all-consuming task for nine months every four years, but the smaller projects in between are just as important and there are many more of them. For example, maybe…
you have a research institute that needs a new website to reach their unique faculty peer and professional association audiences.
you need to build and launch a microsite for admissions–quickly–to boost yield in the incoming class.
you need a blog aggregation site, or a social media campaign hub, or a campus anniversary celebration site, or any number of others.
Or maybe it isn’t the project that is small — maybe you work in a small team. Maybe you are even one of the many ‘Armies of One‘ out there who have to do it all – web content management, social media, html/css, wireframing, usability testing, and more – and now you’re being tasked with tackling that 500 lb. relaunch gorilla – hm, that might hurt a bit.
Are you nodding your head? Does this sounds familiar? Well then you should come to our next mStoner webinar on small team and small project strategy and success. mStoner strategist Fran Zablocki will share his experiences working in higher education and for mStoner to address a number of questions:
What are the challenges that smaller web teams face to produce great websites?
What are the limits to what you can accomplish with the resources and skills you have?
What are the advantages (yes, there are some!) to being small or focusing on a smaller scale project?
What tools are our there that are a good fit for small projects and small teams?
mStoner strategist Fran Zablocki will share his experiences working in higher education and for mStoner to address a number of questions:
What are the challenges that smaller web teams face to produce great websites?
What are the limits to what you can accomplish with the resources and skills you have?
What are the advantages (yes, there are some!) to being small or focusing on a smaller scale project?
What tools are our there that are a good fit for small projects and small teams?
Fwd: Re: Re: Distributed Team Seeking Effective CommunicationDiane Zajac
In our zest to be agile and collaborative, many distributed teams are struggling. We know that face-to-face communication is ideal, but it’s just not possible for some teams. Graham and Diane have felt your pain. And there is no silver bullet. Together let’s explore some of the causes of these pain points and discover ways that we can still achieve high quality communication. You will leave with our recommendations for tools and techniques, as well as renewed hope that remote collaboration really is possible!
The big HRIS players continue to consolidate limiting options and innovation, but there are tons of startups popping up everywhere... who are they and what do they do? Find out here.
Becoming a SharePoint Chef: A Non-Culinary CallingPhil Greer
Your employer has conferred upon you the title of "SharePoint expert". Now what? In this talk, we will explore both where to get started and where to go next. This presentation is intended for professionals with all levels of SharePoint expertise: from novice to veteran (business users too).
Presentation delivered to Saskatchewan SharePoint User Group (SKSPUG), March 16, 2016
Inspired by Steve Ballmer's performance I decided to give an overview of different types of software engineers' characters. Various advices for self-improvement were also provided. Presented at local IT event - IT Weekend.
DISCLAIMER: All images were found either via Google Image Search, or on flickr.com
What's a Hack? What's a Hackathon? And how do I survive, and better yet, succeed at a Hackathon?
This presentation is an introduction to hacking and hackathons (also known as hack days), and contains valuable tips for the novice and experienced hacker alike to make the most effective use of their time at a hackathon, and to prepare their hack and presentation to make the best impression on audiences and judges.
Keynote #3 when policy meets design by jung joo leeux singapore
In this talk, Jung-Joo will highlight what design can do for public service and policy development, and eventually transform the government to be more human-centered. Jung-Joo will illustrate this through her recent collaboration project with the Ministry of Manpower Singapore.
Achieving Technical Excellence in Your Software Teams - from Devternity Peter Gfader
Our industry has a problem: We are not lacking software methodologies, programming languages, tools or frameworks but we need great software engineers.
Great software engineer teams build quality-in and deliver great software on a regular basis. The technical excellence of those engineers will help you escape the "Waterfall sandwich" and make your organization a little more agile, from the inception of an idea till they go live.
I will talk about my experiences from the last 15 years, including small software delivery teams until big financial institutions.
Why would a company like to be "agile"?
How can a company achieve that?
How can you achieve Technical Excellence in your software teams?
What developer skills are more important than languages, methods or frameworks?
This will be an interactive session with a Q&A at the end.
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2HkIr87.
Justin Becker focuses on the jerk part of “brilliant jerk”. He talks about the Emotional Intelligence and why it matters in developing and operating software systems effectively. He provides opinions and perspective from his experience as an engineer and then manager at Netflix and answers the questions: “what is and why we can’t afford to have a brilliant jerk” and “Am I a brilliant jerk?”. Filmed at qconsf.com.
Justin Becker is an engineering manager for the Playback API team at Netflix. He has worked at Netflix for seven years, the first five years as an engineer. His focus is building scalable, high availability, services running in a cloud environment.
My presentation from EuroSTAR 2015:
Your testing is a joke. Or, rather, some parts of some of the testing done by some people reading this will be somewhat analogous to some subset of what some people would accept as jokes. Sometimes. Language can be tricky like that. And that’s one of the things that makes it such a productive tool for jokes, and such a flawed tool for specification.
Edward de Bono, in his Lateral Thinking books, makes a strong connection between humour and creativity. Creativity is a key to testing, but jokes? Well, the punchline for a joke could be a violation of some expectation, the exposure of some ambiguity, an observation that no one else has made, or just making a surprising connection. Jokes can make you think and then laugh. But they don’t always work. Does that sound familiar?
At Linguamatics we have a weekly caption competition. I wondered what my process for creating entries was and as I spent more time thinking about it, I started to notice parallels with the way that I think about how I test. For instance, I might take each of the key entities in the picture and “factor” them – generate a list of features, related concepts, synonyms and so on. In testing I might then look for overlapping factors for potentially interesting test ideas, in the quest for a caption I might try to use the same approach to find an ambiguity and hence a joke.
In this talk I’ll take a genuine joke-making process and de-construct it to make comparisons between aspects of joking and concepts from testing such as the difference between a fault and a failure, oracles, heuristics, factoring, modelling testing as the exploration of a space of possibilities, stopping strategies, bug advocacy and the possibility that a bug, today, in this context might not be one tomorrow or in another.
Yes, there will be some jokes in the session. And I’ll try explain why the groans you’ll hear are a good sign too.
Dev up 2017 - Half Day Workshop: Getting your agile team unstuckAngela Dugan
Whether you've been working on an agile team for 6 months, or 6 years, the same obstacles tend to arise to trip us up over and over. Maybe your retrospectives feel more like a death march and no one is participating any more, or your daily stand-ups have bloated into 25 team member status meetings, or you have a QA team that feels buried by your fast-paced development team. These situations are unfortunately very common, and they lower team morale, lead to abandoned transformation initiatives, and ultimately your product and customers suffer because of it. But there's a better way! As an agile coach and consultant, I help software organizations stop the bleeding, mature their process, and develop into high functioning agile teams. And to be clear, I've made mistakes as well! I'd like to share with the audience my own experiences, including strategies that succeeded and failed in hopes of leading them down the path to getting their own teams "unstuck". I'll also give attendees an opportunity to share their own challenges, so that we can leverage those strategies to give them ideas for blasting through their own roadblocks.
Learning points:
Recognizing when your process, product, or people have gone off the rails by identifying "smells"
Review some tools and strategies that teams can leverage when they need a cognitive reset to get them back on track
How to apply tools and strategies in your own unique environments.
This talk outlines a number of the lessons and principals I have learned in my 5 years with Sauce Labs and experiencing its growth and success from a development and management perspective.
The Blameless Cloud: Bringing Actionable Retrospectives to SalesforceJ. Paul Reed
DevOps Enterprise Summit 2015 presentation with Kevina Finn-Braun, Director of SRE Management at Salesforce: this is the story of my months-long journey with Kevina and her team to identify the specifics of what made reliability retrospectives difficult to have, why actionable takeaways were often lacking, and how the feedback loops within the company’s operations organization weren’t serving Salesforce’s needs.
We then ran a series of experiments together, putting the SRE team on a road to improving their ability to respond, react, remediate, and reincorporate learnings from failure into the organization.
Keynote includes eight parts:
- JIRA - A Success Story
- The People Behind the Curtain
- Turning Values into Success
- What Makes Us the Best Workplace in SE Asia?
- Building Great Products
- Better User Experience
Building Team Autonomy with Agile Development
Quality at Speed
Automating does not necessarily revolve around expensive tools or having to code advanced scripts. It’s about being creative with what you have and using the resources you have available at your disposal.
Inspired by his former boss asking him to do the exact same reporting for 12 countries across 3 individual business units, Danny provides insights to how daily tasks can be solved through automation, making terrible repetitive tasks (hopefully) a little more obsolete
Further Together: Curated Pairing Culture @PivotalC4Media
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2nwoW1Z.
Neha Batra presents her experience with pair programming at Pivotal Labs. Pivotal Lab's engineers (and sometimes designers and product managers) pair program 8 hours/day every workday and help enable other companies to practice it with them. Filmed at qconsf.com.
Neha Batra has been a software engineer at Pivotal Labs after majoring in mechanical engineer at MIT, working as an energy consultant, teaching herself to program, and working at two startups. She used to doubt that pair programming was possible as a core practice in the workplace but now "sees the light".
The typical 500 lb. gorilla of web projects in higher education is the complete campus-wide redesign and CMS implementation – but what about all the little 10 lb. monkeys? Yes, you know what I’m talking about. Those little monkeys that jump on your back every time someone walks into your office and says, ‘Hey, I have this idea for a website!’
Completely overhauling your main website may be an all-consuming task for nine months every four years, but the smaller projects in between are just as important and there are many more of them. For example, maybe…
you have a research institute that needs a new website to reach their unique faculty peer and professional association audiences.
you need to build and launch a microsite for admissions–quickly–to boost yield in the incoming class.
you need a blog aggregation site, or a social media campaign hub, or a campus anniversary celebration site, or any number of others.
Or maybe it isn’t the project that is small — maybe you work in a small team. Maybe you are even one of the many ‘Armies of One‘ out there who have to do it all – web content management, social media, html/css, wireframing, usability testing, and more – and now you’re being tasked with tackling that 500 lb. relaunch gorilla – hm, that might hurt a bit.
Are you nodding your head? Does this sounds familiar? Well then you should come to our next mStoner webinar on small team and small project strategy and success. mStoner strategist Fran Zablocki will share his experiences working in higher education and for mStoner to address a number of questions:
What are the challenges that smaller web teams face to produce great websites?
What are the limits to what you can accomplish with the resources and skills you have?
What are the advantages (yes, there are some!) to being small or focusing on a smaller scale project?
What tools are our there that are a good fit for small projects and small teams?
mStoner strategist Fran Zablocki will share his experiences working in higher education and for mStoner to address a number of questions:
What are the challenges that smaller web teams face to produce great websites?
What are the limits to what you can accomplish with the resources and skills you have?
What are the advantages (yes, there are some!) to being small or focusing on a smaller scale project?
What tools are our there that are a good fit for small projects and small teams?
Fwd: Re: Re: Distributed Team Seeking Effective CommunicationDiane Zajac
In our zest to be agile and collaborative, many distributed teams are struggling. We know that face-to-face communication is ideal, but it’s just not possible for some teams. Graham and Diane have felt your pain. And there is no silver bullet. Together let’s explore some of the causes of these pain points and discover ways that we can still achieve high quality communication. You will leave with our recommendations for tools and techniques, as well as renewed hope that remote collaboration really is possible!
The big HRIS players continue to consolidate limiting options and innovation, but there are tons of startups popping up everywhere... who are they and what do they do? Find out here.
Becoming a SharePoint Chef: A Non-Culinary CallingPhil Greer
Your employer has conferred upon you the title of "SharePoint expert". Now what? In this talk, we will explore both where to get started and where to go next. This presentation is intended for professionals with all levels of SharePoint expertise: from novice to veteran (business users too).
Presentation delivered to Saskatchewan SharePoint User Group (SKSPUG), March 16, 2016
Inspired by Steve Ballmer's performance I decided to give an overview of different types of software engineers' characters. Various advices for self-improvement were also provided. Presented at local IT event - IT Weekend.
DISCLAIMER: All images were found either via Google Image Search, or on flickr.com
What's a Hack? What's a Hackathon? And how do I survive, and better yet, succeed at a Hackathon?
This presentation is an introduction to hacking and hackathons (also known as hack days), and contains valuable tips for the novice and experienced hacker alike to make the most effective use of their time at a hackathon, and to prepare their hack and presentation to make the best impression on audiences and judges.
Keynote #3 when policy meets design by jung joo leeux singapore
In this talk, Jung-Joo will highlight what design can do for public service and policy development, and eventually transform the government to be more human-centered. Jung-Joo will illustrate this through her recent collaboration project with the Ministry of Manpower Singapore.
Keynote #1 emotionally connecting to the next 50 years by Tong Yeeux singapore
In his keynote, Tong Yee will be speaking about the complexity of emotion and unpack for us an understanding of crucial emotions like apathy, cynicism and indifference. We all understand how much these emotions can stunt progress and impede collaboration, but are we also cognizant of how we contribute to the origin and growth of these emotions? How can we meaningfully address them and why addressing this is a crucial pillar of our strategy come the next few decades.
Scaling a Design Team: Insights from interviewing the world's top design lead...Sagi Shrieber
Presented at:
* 'The New Designer' Conference in Tel Aviv, Israel, June 2017
* The Hacking UI Meetup in San Francisco August 2016
When I was told I needed to start building a design team - I didn't know what to do. I never managed before.
So I looked for a shortcut, some way for me to create an accelerated learning for managing designers.
I decided I will interview the top design managers in the world, and learn from their experience. That became the first season of the Hacking UI Podcast (http://hackingui.com/podcast).
Almost two years of experience managing designers, 9 interviews, and one professional panel later, I am here to tell you all about the insights, lessons learned, and methodologies that I successfully implemented into my way of thinking and managing.
From interviewing the world's top design managers for the Hacking UI Podcast.
(http://hackingui.com/podcast)
These insights are from our talks with the following design leaders:
- Billy Kiely - VP Product at Invision
- Melissa Hajj - Design Manager at Facebook
- Emmet Connolly - Director of Design at Intercom
- Joel Califa - Design Manager at Digital Ocean
- Magera Moon - Design Manager at Etsy
- Bob Baxley - Former Director of Design at Apple, (was also at Pinterest and Yahoo)
- Katie Dill - Director of Experience Design at Airbnb
- Jon Lax - Director of Product Design at Facebook
- and more..
Heads up: Most of them are common sense - but they are way harder to actually practice and implement into your habits.
Lightning Talk #2: Sustaining Transformation in Government Agencies by Gerry ...ux singapore
The presenters have worked on a range of projects with the Department of Justice, and some of them have been transformative. One of the projects that they will be sharing about is the implementation of a new Jury Management System – while ostensibly an “IT” project, it enabled the organisation to reimagine the way it viewed the citizenry, re-engage them in a more positive fashion, and even “export” the solution to other jurisdictions to turn it into a revenue stream.
Join Gerry and Julian as they share with you a truthful account of these projects, exploring which elements are crucial to embarking on the journey of transformation, and discussing the traps and the pitfalls that can derail your efforts.
Strategic Plan to Facilitate the Economic Success of Fairfax County (Jan. 27,...Fairfax County
Fairfax County's proposed Plan to Facilitate the Economic Success was presented to the Board of Supervisors on Jan. 27, 2015.
The plan will help expand and diversify the economy, and it focuses on six goals.
It is anticipated the board will vote to adopt the plan in spring 2015.
More information can be found at www.fairfaxcounty.gov/success.
Workshop #5: Phygital - The Future of Seating by L+Wux singapore
In this workshop, L+W will guide participants to look at how Phygital Experience can reconcile the gap between the Physical and the Digital in the domains of Work, Healthcare, Fitness and Hospitality. What new valuable experiences can the User have in-context? What new data sets can be captured as an intended result, for the Business?
To articulate these intents, the workshop vehicle will be Seating and its rituals, and imagining its Future. Through new archetypes of “Chairs”, L+W will help participants write stories of the Products, Services and Experiences of the Phygital tomorrow.
Keynote #4 transformative tangibles by francesca lanzavecchia and hunn waiux singapore
A full and rich experience is one that engages all the senses and emotions. L+W use design research and their skillsets to choreograph tactile materials and surfaces, smart design details and technical solutions, body postures, user behaviours, relationships between users and users with their contextual environment.
In their presentation, they will drive you through the processes behind the discoveries and the outcomes of Pediatric Waiting Experiences, New Chromatherapy Spa Services, VIP helicopter interior and other relevant projects.
Workshop #5: Phygital - The Future of Seating by L+W_printed materialux singapore
In this workshop, L+W will guide participants to look at how Phygital Experience can reconcile the gap between the Physical and the Digital in the domains of Work, Healthcare, Fitness and Hospitality. What new valuable experiences can the User have in-context? What new data sets can be captured as an intended result, for the Business?
To articulate these intents, the workshop vehicle will be Seating and its rituals, and imagining its Future. Through new archetypes of “Chairs”, L+W will help participants write stories of the Products, Services and Experiences of the Phygital tomorrow.
Opleiding Mediacoach - Maken:computational thinking in de bibliotheekFers
Presentatie bij de Opleiding Mediacoach binnen het nieuwe aanbod Innovatie 1: De mediacoach als makerscoach (creëren, editen en programmeren)
Empower doelgroepen door ze zelf media-inhouden te leren creëren, beelden te editen, games te bouwen en de basis van het programmeren te beheersen.
Nailing Distributed Development With Effective Collaboration - Matt RyallAtlassian
Distributed teams put additional strains on what is fundamentally a communication and collaboration challenge in building software. Matt Ryall, senior development manager for Confluence, shares his experience on how Atlassian and several of our clients are using collaboration tools like Confluence and HipChat to help overcome geographic boundaries, and ship great software on time.
Designing Teams - How Building a Great Workspace is Like Building Great SoftwareAtlassian
Great software is built with a manifesto, an iterative process, and places customers at the highest priority. Why should the design and build of a workspace be any different?
At Atlassian, we've been focussing heavily on the design of our workspaces to create flexible, engaging, delightful, and yes productive places for our teams to work in. After all, you can't take creative people, stick them in a sterile, uninspiring environment, and expect them to achieve the best work of their lives.
It's about a lot more than foosball tables, beanbag chairs, and whiteboards. We think what we've learned can be applied anywhere from a freelancer's home office to entire office buildings. As our organisation has evolved from its engineering roots to incorporate a large design team, so have the needs of our workspace to help us work together as teams.
Hear Alastair Simpson and Robyn Dunn talk about how the Workplace Experience team at Atlassian partnered with their own internal customers to build workspaces in an agile way that is reflective of our modern workforce. Applying design thinking and user experience principles, they have successfully shaped creative workspaces that have scaled with the changing needs of their teams. Come and hear what they've learned (and some hilarious mistakes they've made along the way) about the benefits of creating better workplace environments through thoughtful design to help teams become more productive.
Integrating user insights and validation on a weekly basis to product teams
* Building team capabilities to create low and high fidelity prototypes (design, engineering, and product management)
* Experience prototyping events as a method to de-risk and learn from end-users
* Evolutionary and lean iterations that create a revolutionary product
6 to 106 in 4 years - The story of the Atlassian Design teamAlastair Simpson
4 years ago Atlassian had 6 designers. Fast forward to today and the design team numbers 106. Building and managing a design team of this size is one thing, integrating it successfully into a traditionally engineering led organisation is another. Alastair Simpson (Head of Design — Confluence) will share how Atlassian has successfully embraced design as a first class discipline and is changing from being an engineering, to an experience led company. At the end of the session, you’ll be armed with a basic playbook for how to manage your team of designers to affect meaningful change within any organisation. Come for the practical tips about how to grow and manage design as you scale, and hear some of the road bumps along the way as we grew from 6 to 106 designers in just 4 years.
The Future of Enterprise UX Design: An Asana & Quickbooks Case Studyuxpin
You'll learn:
- Techniques for designing enterprise UX base on new user expectations.
- How to design a consumer-grade enterprise experience
- Enterprise UX best practices based on case studies from Asana and Intuit
Building a Business's Digital Presence: A Local GuideDragonSearch
Building a Business's Digital Presence: A Local Guide was taught by Caitlin Boroden & Jacques Bouchard at SUNY Ulster.
The class dived into the ins-and-outs of getting found online and guided you through the necessities of any digital presence. These topics included:
* Your Website: website content essentials and user experience
* Social Media: the importance of a social presence and how to build it
* Business Listings: Google My Business, Bing Places, Yelp, and more.
Rapid Prototyping 2015: Its a Mad Mad WorldMarti Gold
Given at BigDesign 2015. Discussing the benefits of rapid prototyping, the stress of selecting a prototyping tool, and an overview of available apps for desktop and mobile.
Kickass Agile Development - Agile & Beyond ConferenceDan Chuparkoff
Watch Dan Chuparkoff as he shares some of the secrets to kick-ass software development at Atlassian. He gives us a glimpse at a new Agile paradigm. Feedback cycles are short, code quality is awesome, and customers get the features they lust after. Hear how Atlassian uses pull-requests for better code quality; collaborates fast to develop ideas; avoids meetings; tightens feedback loops to fail fast; shortens release cycles and work together happily from different corners of the globe. Sound like paradise? It is!
My keynote from the UX South Africa 2014 conference in Cape Town, South Africa
It's a look at the state of play including:
- It's still easy to find poor website UX in South Africa
- Informing digital strategy by making and launching things
- Problems that executives of traditionally non-digital companies face as software slowly eats the word - and some solutions: Proactive research, digital product management, agile...
- Some of the skills and talents that unicorn UX designers need to have
Just Enough Web Development: An Introduction!David Rogers
Have you heard about the exciting new careers in web development but don't know what that even means? Are you befuddled by the acronym soup and techno-babble that spills out of the internet regularly? Would you like to know what's underneath all those web pages and how the internet is made?
In this short presentation, we'll explore the what, why, and how of Web Development and explain some of the mysticism of the internet. We'll cover:
* What is "The Web" and how does it work? How is it different from "The Internet"? Where do Facebook and Twitter fit in?
* What is "Development" and what skills and technology does it encompass?
* What myths and rumors about web development and developers are true and which are bogus?
* Who cares about web development anyway? How important is it, and what does it mean to my business?
* What does the future of web development look like and how do I become a part of it?
Join your host, David Rogers AKA "AL the X" (http://j.mp/al_the_x), career web developer with over 15 years experience, for an entertaining look at the stage-hand of our modern life: the web developer.
Similar to Keynote #5 scaling up design by jurgen spangl (20)
Lightning Talk #15: Beyond Usability: Elements of Great Modern User Experienc...ux singapore
We are now at an era where reliability, speed and usability are baseline expectations in every piece of technology in our lives. We are now at a stage where we should be asking much richer, much complex questions that will guide where we focus our attention in creating great user experiences. Usability is an important part of user experience, but it is far from being the only factor in creating great user experiences.
Through this talk, you will learn about the historic development of the field of ergonomics and its influence on the field of usability and the parallel developments in computing. You will also be introduced to 10 areas of focus that constitute the success of modern user experiences.
Lightning Talk #14: Blueprint for change by Ally Reevesux singapore
By changing the way we see large businesses and government, we can begin to understand what should be changed.
Service Blueprinting can be a powerful way to bring people together from different product lines, service lines, and disciplines. In this lightning talk session, Ally will share her own experience of using service blueprints in design for healthcare.
You will walk away with an understanding of how service blueprints are created and ways in which the resulting knowledge can immediately begin to transform how you do business.
The value of experience design is changing. Tools that were once designed to help people make decisions are being reimagined into products and services that actively make people’s lives easier through anticipating what a user wants and making choices on their behalf.
New smart products and services that anticipate user needs and make decisions according to our preferences with as little interaction as possible will release us from the tyranny of choice and give us more time to spend on the things that matter most.
Hear Kieran speak about how to navigate these new digital complexities when creating new experiences.
Lightning Talk #12:7 cognitive biases we shouldn’t ignore in research by Ruth...ux singapore
There are cognitive biases lurking everywhere in the research process. Cognitive biases are psychological tendencies that cause the human brain to draw incorrect conclusions.
We all want our research to provide reliable input into our projects and most of us wouldn’t deliberately distort data. Yet, we’re human, and we’re all susceptible to many cognitive biases that can affect the outcomes at any stage of our projects.
Biases are unavoidable, but being a good researcher is about understanding our inherent biases and how we can minimise the effects.
Distorted or misleading results can be very detrimental to a project. It can misinform the direction of a project, or provide false confidence about decisions. This session will highlight seven common cognitive biases in research, from recruitment, to the actual sessions, and the analysis and reporting of research findings. This will be illustrated with examples and stories, along with how we can minimise the bias.
Lightning Talk #11: Designer spaces by Alastair Simpsonux singapore
You can’t take creative people, stick them in sterile, lowest cost per square foot spaces, and expect them to achieve the best work of their lives. Atlassian has been focussing heavily on the design of their work spaces, to create flexible, engaging, delightful, and yes productive places for their teams to work in.
Hear Alastair Simpson from Atlassian talk about the creative spaces they’ve designed that have scaled with the changing needs of their teams and what they’ve learned about the benefits of creating better environments through thoughtful design.
Lightning Talk #10: Creating a Design-Centered Culture in Organizations: Lear...ux singapore
It’s not easy to introduce a UX culture within an Organization. There are ways, however, to slowly introduce the culture and get buy-in from other teams. It involves regular meet-ups and getting small wins.
Join Elymar as he shares his journey on how he created a UX Community in the Philippines, and how he brought his learnings into the corporate setting and promoted a Design-Centered culture.
Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
Lightning Talk #8: Digital Transformation in Asia – The Real Deal by Kanika A...ux singapore
Digital Transformation has become a heart throbbing topic for every business, leader and employee. Many don’t know what it is but everyone still wants to be a part of it. Leaders know its importance yet they are struggling with how to drive digital transformation.
In her presentation Kanika would like to share about the state of digital transformation in Asia and a step by step guide on how to become a digital enterprise.
Lightning Talk #7: Outwards and Inwards Experiential Transformation: A KASKUS...ux singapore
Kaskus was founded in 1999, and ever since, has been the largest online community in Indonesia. Many of the old-time users have reluctance to change, and any changes done can shake the ground of the hard-core fans. On the other hand, with the shift in the user behavior and the new wave of competitions, change is inevitable. KASKUS needs to adapt to stay relevant and to continuously deliver great experiences for its users.
In this presentation, the presenters will share two sides of the stories: first is the transformation of the Kaskus products, and second is the transformation of the organisation to support this new direction.
Lightning Talk #6: UX Coaching for Organisational Transformation by Jodine St...ux singapore
UX coaching done well can motivate the disenchanted and inspire the disconnected. Join Jodine as she shares perspectives from her experience as an ‘outsider’ bringing UX coaching into organizations that have a high demand for UX work but lack the internal expertise. She will also offer some principles for smoothing the coaching journey so that you / your clients can reach a common goal — to give internal teams the experience of engaging directly with customers, and to empower teams to integrate new UX methods into their work with confidence, enthusiasm, and pride.
Lightning Talk #5: User Onboarding: Patterns and Anti-Patterns Explored by Pa...ux singapore
This presentation will provide you with ammunition you can use to sell the value of user onboarding design in your organisation, as well as as analysis of some great, good, and not-so-good examples of user onboarding experience design from around the web and mobile.
Whether you’re a designer, developer or researcher, you’ll appreciate this in-depth exploration of initial user experience patterns.
Workshop #14: Behaviour, government policy and me: applying behavioural insig...ux singapore
Behavioural insights (BI) helps us understand human behaviour and decision making. Following on from Dr. Rory Gallagher’s keynote address, this session will invite attendees to participate in some behavioural experiments, hear about how the findings can be applied to government policy and then learn some simple tips that could boost their own productivity.
Workshop #13: Scenario Based Design_handoutsBux singapore
In this workshop, you’ll learn to create scenarios and other types of stories to identify product opportunities, form design hypotheses and focus the design and evaluation of new user experiences. Drawing on your existing ability to tell a story, we’ll cover character development, motivation, internal dialog and story arc – all in the context of creating great user experiences.
Workshop #13: Scenario Based Design_handoutsAux singapore
In this workshop, you’ll learn to create scenarios and other types of stories to identify product opportunities, form design hypotheses and focus the design and evaluation of new user experiences. Drawing on your existing ability to tell a story, we’ll cover character development, motivation, internal dialog and story arc – all in the context of creating great user experiences.
Workshop #13: Scenario Based Design by Shane Morrisux singapore
In this workshop, you’ll learn to create scenarios and other types of stories to identify product opportunities, form design hypotheses and focus the design and evaluation of new user experiences. Drawing on your existing ability to tell a story, we’ll cover character development, motivation, internal dialog and story arc – all in the context of creating great user experiences.
Workshop #12: Research toolbox: Exploring innovation opportunities, emotion a...ux singapore
This workshop will help you select the best research methods for transformational projects – where innovation, desirability, and real-world relevance are essential. You will also practice a selection of techniques for involving users in designing products and services.
Workshop #11: What is Right and Wrong Mindfulness by Venerable Chuan Guanux singapore
Mindfulness is the buzzword these days and is sometimes seen as the panacea for everything. Can mindfulness really cure all our ills?
This workshop gives you a sample of mindfulness meditation and highlights the various ways mindfulness is not meant to be applied.
Workshop #7: Get Strategic: Learn To Embed UX More Deeply Into Your Organizat...ux singapore
As UX practitioners, managers and leaders, we all know how hard it is to stop, think about and plan a strategy for embedding user experience processes more firmly in your organization.
Good user experience research and design are no longer “nice to have”… they are essential. But most organizations don’t know how to effectively integrate UX practices into existing practices and processes. This workshop will equip you with the knowledge and tools to create, advocate for, and guide UX practices aligned to a strategic plan.
Workshop #6: UX In The Jungle by DJ (Der-Jeng) Lin & Mike Chouux singapore
UX In The Jungle is a tabletop game that empowers UX practitioners to see the big picture of product development. It can help them with evangelizing the importance of different UX functions and skills within the organisation. Players in the same group must collaborate to understand requirements, figure out user needs, make trade-offs between different features, manage market change risks, and deal with various other development cycle challenges to release their products on time with good usability and (most important of all) make lots money.
Workshop #3: Sketching Collaboratively by Praneet Koppulaux singapore
UX design is not a job to be done in silos anymore, designers are tasked with guiding the teams they work with to make better choices for the sake of the users. They need to work collaboratively with stakeholders/team members to integrate and understand business requirements and technology feasibility while advocating for the user. Time has come to repurpose some of the core UXers’ tools and methods for a collaborative and lean environment to build a shared understanding and work towards common product goals.
In this workshop, you will be introduced to collaborative sketching exercises. You will learn how to run such exercises to ideate, develop and iterate on possible design solutions with the development and management teams they work with.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
41. @JURGENSPANGL
Customer journey
EXPLOREKNOW GET HELP
?
SHARETHINK
RECONSIDER
STOP
RENEWMIGRATE
BUY 1ST
PAY
SET UP
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BUY MORE
PAY
UPGRADE EXPLORE
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SET UPINSTALL
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USE
UPDATE
COLLABORATE
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42. @JURGENSPANGL
Personas: from administrators to users
William HarveyAlana Emma
William the Wise
Loves
• Challenges
• Programming languages
• New tech products
•
•
•
Hates
• Bad or slow processes
•
when he needs it
•
•
•
Places that
matter
•
• Reddit
Company
• Team size:
• Company size:
• Work remotely:
User Personas
Needs
• Less admin work
•
• Evidence that change is
good
•
•
Goals
•
and community
• Feel accomplished at the
•
•
“I’m obsessed with technology.”
done, and he usually knows how to do it. Nothing irritates him more than needless admin.
-
Software
• JIRA
•
•
Languages
• Java
• Javascript
• Ruby
“I have too many things to do and not enough tim
Harvey does not identify as a technical person nor does he crave the
Harvey has a business or traditional design background and doesn’
technicalities of software development. He just wants stuff that work
take recommendations from William, Alana and Emma. However, if h
He craves predictability and control. He runs to de-stress. Harvey th
ant’s nest. Seemingly chaotic but working to a greater good.
Harvey the Hesitant
Loves
• Reliable products
• Time saving tricks
• Note taking apps
•
•
•
Hates
• Agile
• Software that updates
• Flash
•
•
Places that
matter
• The Wall Street Journal
• Harvard Business Review
Com
• Tea
• Com
• Wo
User Personas
Needs
• Minimal fuss products
• Things work smoothly
together
•
• Only show me what’s
relevant
Goa
• Put
proto
• Ma
bala
•
•
Software
• Gmail
•
•
Languages
•
•
•
“The worst thing you can do is waste my time.”
Alana is a great people herder and works diligently until the project is a success. Alana
is very ambitious and her organisation skills allows her to drive any project forward. She
understands technology, how it works and then some, although she has no ambition to
be a developer again. Alana has a personal blog that often overlaps with her thoughts on
her industry. She thinks Atlassian is a dragon, a vehicle for greatness, but only if it does
what she says.
Alana the Aware
Loves
• Huge projects
• Responsibility
• Working with talented
people
•
•
Hates
• When shit doesn’t work
• Old processes
• People that don’t have a
can-do attitude
• Red tape
•
Places that
Matter
• Brain Pickings
• TechMeme
Company
• Team size:
• Company size:
• Work remotely:
User Personas
Needs
• I want problems solved
fast
• Track projects and teams
• Automate the boring stuff
•
•
Goals
• Get to the next career
leap
• Leave work at work
• My team is using the
best practices and
software available
Software
•
• JIRA
• Evernote
Languages
• Java
• CSS
• HTML
“I want to learn as mu
keen to take things on. Emma
know as much as William the
an early adopter and frequentl
theory of Agile but needs more
everywhere. Emma has an Ets
is an old dog, loyal but can oft
Emma the Eag
Loves
• Beautiful software
• Organising social events
with her colleagues
• Quick wins
•
•
Hates
• Hitting road blocks
• Clunky and enterprise
software
• Legacy code
•
•
User Personas
Software
• Trello
• GitHub
• JIRA
Languages
• Javascript
• CSS
•
Ryan the Ready
User Personas
“I strive for beauty in my work.”
Cassie the Creative has some technical knowledge but prefers to focus on aesthetics, not
pixels. Cassie is happy to learn new tech-heavy products as long as they’re a pleasure to
learn. For Cassie, quality is more important than deadlines. She knows some CSS and
HTML.
Cassie the Creative
User Personas
“I have a range of interests and technology is one of them. I want
to lead a balanced life.”
Max the Mainstream’s aim is to leave for home on time so that he can cycle, spend
passions and hobbies.
Max the Mainstream
User Personas
“I love organising huge
Sameer the Social is a marketi
couple of years. Sameer spins
plays to his strengths and ofte
smaller events. He is spread th
events and updates the websi
ness and buy in for cross prod
Sameer the Soc
User Personas
RyanMax Cassie Sameer
44. How likely are you to recommend <product>
to a friend or family?
1 2 3 4 5 6 7 8 9 101
DETRACTORS PASSIVES PROMOTERS
% Promoters - % Detractors Net Promoter Score (NPS)