Keynote includes eight parts: - JIRA - A Success Story - The People Behind the Curtain - Turning Values into Success - What Makes Us the Best Workplace in SE Asia? - Building Great Products - Better User Experience Building Team Autonomy with Agile Development Quality at Speed

1. JIRA Lands in Saigon
JIRA: A Success Story
Bryan J. Rollins • JIRA General Manager • #lovetoswimbikerunsuffer

3. Where
it
all
started BJR Update for PMM 9 Mar.key

8. JIRA Studio
2002 20162012 20142006 2008 2010
JIRA OnDemand JIRA Data Center
JIRA Standard
JIRA Enterprise EnterpriseStarter Licenses
JIRA Basic
2004
ReleasesEditionsAdd-OnsLocations
User Tiers
JIRA Cloud
Sydney,
Australia
San Francisco,
USA
Gdansk,
Poland
Ho Chi Minh City
1.0 2.0 4.03.0 5.0 6.0 7.0

9. Re-invent yourself

10. 33,000Customers

14. 11 MillionUsers

15. FY2002%FY2003%FY2004%FY2005%FY2006%FY2007%FY2008%FY2009%FY2010%FY2011%FY2012%FY2013%FY2014%FY2015%
Growing… And Accelerating

17. Just text by itself,
for impact.

21. 40K

22. Cảm ơn!
Bryan J. Rollins • JIRA General Manager • #lovetoswimbikerunsuffer

23. DUC DAO • SENIOR TEAM LEAD • ATLASSIAN
People behind the curtain

24. What does it look
like an engineer at
Atlassian?

26. Think like a
Product Manager

27. Think like a
Quality Keeper

28. Think like an engineer

29. Coding as a team

30. Track and follow bugs
Maintain Continous
Integration system
Deliver the product to
customer

31. And never skip ShipIt

32. Be the gamer you seek

33. Thank you!
DUC DAO • SENIOR TEAM LEAD • ATLASSIAN

34. JUSTUS PENDLETON • HEAD OF ENGINEERING, JIRA SERVICE DESK •
ATLASSIAN
Turning Values Into Success

35. WTF does that
even mean?

36. Open Company, No Bullshit
Build With Heart and Balance
Don’t #@!% the Customer
Play, As A Team
Be The Change You Seek

37. Growth Mindset Fixed Mindset

38. Open Company, No Bullshit
Build With Heart and Balance
Don’t #@!% the Customer
Play, As A Team
Be The Change You Seek

39. Be The Change You Seek

45. Be The Change You Seek

46. Open Company, No Bullshit
Build With Heart and Balance
Don’t #@!% the Customer
Play, As A Team
Be The Change You Seek

47. Don’t #@!% the Customer

50. 3.13.1
3.12.3
3.11.1
3.10.2
3.9.3
3.8.1
3.7.4
3.6.5
3.5.3

52. Don’t #@!% the Customer

53. Open Company, No Bullshit
Build With Heart and Balance
Don’t #@!% the Customer
Play, As A Team
Be The Change You Seek

54. Xin chào
JUSTUS PENDLETON • HEAD OF ENGINEERING, JIRA SERVICE DESK •
ATLASSIAN

55. NICK MENERE • HEAD OF JIRA ENGINEERING • @GOODNICK
Atlassian - Best place to work

56. #1 Place to work in Australia
#7 Place to work in the USA

57. A great place to work is one in which you
trust the people you work for, have pride in
what you do, and enjoy the people you work
with.
ROBERT LEVERING, CO-FOUNDER, GREAT PLACE TO WORK
”
“

58. It started from the
beginning

60. And it expanded
across the globe

65. Why Saigon?

66. 6 Reasons
Atlassian is the
Best Place to Work

67. #1
More Than Just a
Coder

70. #2
Make a Difference

72. #3
Work With
Amazing People

74. #4
Career
Opportunities

75. In the last 12 months we grew
50%That’s > 500 people/roles

76. #5
The Perks Don’t
Hurt Either

81. #6
And above all else

85. • More than just a Coder
• Make a Difference
• Work with Amazing People
• Career Opportunities
• The Perks
• Have Fun
Why Atlassian is the Best Place to Work

86. Thank you!
NICK MENERE • HEAD OF JIRA ENGINEERING • @GOODNICK

87. RUTGER COOLEN • PRINCIPAL PRODUCT MANAGER • ATLASSIAN
Building Great Products

88. Stereotype
Outsourcing
Mindset

89. Atlassian’s
Product Mindset

90. Outsourcing Mindset #1
Customer
satisfaction

94. Product Mindset #1
Value for users

96. We like people
that can say
NO

98. Outsourcing Mindset #2
Deliver in time
and budget

102. Product Mindset #2
It’s all about great
products

105. Product mindset
in one sentence

106. We love our users

107. Thank you!
RUTGER COOLEN • PRINCIPAL PRODUCT MANAGER • ATLASSIAN •
RCOOLEN@ATLASSIAN.COM

108. IGOR MICOV • DESIGN LEAD • ATLASSIAN • @DIZAJNER
Better UX with Storytelling

109. “The world is not made of atoms. It is made of stories.”
MURIEL RUKEYSER

110. Why Stories?

111. Users Tasks Goals

114. A story can be…

115. wordsA story can be told or through orlive recorded audio video.

116. There are many types
of stories in UX

118. A story can be told live or through recorded audio or
video

121. Thank you!
IGOR MICOV • DESIGN LEAD • ATLASSIAN • @DIZAJNER

122. PHAN THUC ANH • JIRA DEVELOPMENT MANAGER (VN) • ATLASSIAN • @ANHPHAN
Building Team Autonomy with Agile
Development

124. but many teams cannot reach to the PERFORMING stage

125. Why?
Because teams are not
empowered to own their
own work

126. Traditional
Teams
Agile Cross-
functional Teams
PMs
Designers
QAs
Developers

127. Building Team
Foundations

128. #1
Engineering
Fundamentals

129. #2
Continuous
Mentoring

130. #3
Shared skill sets

131. How Agile helps to
build the 3
foundations?

132. Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
THE AGILE MANIFESTO
”
“

133. Team owns and decides their own process
Continuous improvements is key
Enable loose-structure communication, error on the over-
communication side

134. Agile builds on trust…
Team autonomy builds on trust…

135. Thank you!
PHAN THUC ANH • JIRA DEVELOPMENT MANAGER (VN) • ATLASSIAN • @ANHPHAN

136. PHUC NGUYEN • QA TEAM LEAD • ATLASSIAN
Quality at Speed

137. Today’s Topics
Delivery story:
What we care: Safety, Fast
How: Quality Assistance

138. Speed
QualityScope

139. Development / Bugfix
Time
Release
Testing
Agile

140. Development
Time
Release
Testing
Agile
Bugfix

141. Development
Time
Release
Testing
Agile
Bugfix

142. Development
Time
Release
If Devs Could Test

143. “But Devs Can’t Test!”
Testing is a skill and a mindset
Many devs have neither
Many think they have both!

144. Missing: Quality Mindset
Users would
never do that!
Edge case!
We can fix that
later... maybe
The spec didn’t
mention that.

145. Missing: Testing Skills
Automation
solves
everything.
Manual testing is
obsolete
Works on my
machine.
My part
works fine.

146. Missing: Knowledge
That’s
configurable?
I’m not a
security expert
I only learn from
my own mistakes
All databases
behave the
same way

147. Development
Testing
Side-by-Side
Bugfix
Time
Release

148. Is there hope?
Team
Culture
Education

149. Quality Assistance

150. Quality Assistance
Short-term – Protect our customers
Long-term – Educate our developers

151. Quality Process
Coding DoTing DoneDemoKickoff
Prevention > Detection
QA kickoff before story is started

152. Review
Quality Process
Coding DoTing DoneDemoKickoff
Devs do their own kickoffs
QA reviews testing notes

153. Review
Quality Process
Coding/
Testing
DoneDemoKickoff

154. Review
Current Process
DoneDemoKickoff Coding/
Testing
All testing done by devs
Two QA input points on each story

155. Development
Time
Release
If Devs Could Test

156. Life as a QA Engineer

157. Developer Education

158. Innovation

161. Ownership
Responsibilities
Find problems, and solve them
Find risks, and address them
Create opportunities, and exploit them

162. Takeaways
Software quality comes from people, not code.
Improvement comes from questioning assumptions.
Constantly experiment.
Have fun!

163. Thank you!
PHUC NGUYEN • QA TEAMLEAD • ATLASSIAN