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Top Ten Best Practices In Federal Performance Reporting

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Mercatus Center
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Best Practices in Performance Reporting: Lessons from the Federal Level Jerry Ellig Senior Research Fellow
Government Performance and Results Act of 1993 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Project Design ,[object Object],[object Object],[object Object],[object Object],[object Object]
How We Score the Reports 1-5 rating scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5 Sets a standard for best practice 4 Shows innovation and creativity 3 Satisfactory 2 Partially complete 1 Fails to meet expectations
Top 10 Best Reporting Practices ,[object Object],[object Object],[object Object],[object Object],[object Object]
Top 10 Best Reporting Practices (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. Make the report accessible ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
2. Make the report readable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Labor’s Citizens’ Report
Richard Lanham’s “paramedic method” ,[object Object],[object Object],[object Object],[object Object]
3. Ensure the data are verifiable ,[object Object],[object Object],[object Object],[object Object],[object Object]
Veterans Affairs data table
 
4. Establish context with baselines and trends ,[object Object],[object Object],[object Object]
DOJ: 5-year performance trends
Labor – Baselines, targets, and actual data
VA annual and long-term targets
5. Make goals, objectives and measures outcome-oriented ,[object Object],[object Object],[object Object],[object Object]
DOT strategic goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
DOT outcome goals and measures
 
What was accomplished?
6. Show how the agency’s actions affected outcomes ,[object Object],[object Object],[object Object],[object Object]
Common Labor job training measures ,[object Object],[object Object],[object Object],[object Object]
NRC outcome precursors ,[object Object],[object Object],[object Object],[object Object]
DOT program evaluation
7. Link performance measures with costs ,[object Object],[object Object],[object Object],[object Object]
 
 
DHS resources and results
8. Tell an outcome-oriented story ,[object Object],[object Object],[object Object],[object Object]
VA performance summaries have stories …
… that illustrate performance data
Labor: Vignettes + data and analysis
9. Candidly discuss failures and problems ,[object Object],[object Object],[object Object],[object Object]
10. Outline plans and timelines for improvement ,[object Object],[object Object],[object Object]
 
 
DOT “progress meter”
 
For more information ,[object Object],[object Object],[object Object]

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