How to Make Customer Support Your Product's Greatest Feature
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Creating an awesome customer experience means more than just adding features to your product. Customer support plays a key role in building a happy, loyal, and returning customer base. More than just a cost center, support is a great way learn more about your customers and how they use your product. Eirik Bjørsnøs, Chief Scientist at Kantega, presents how they redesigned their add-on in response to customer support questions, and how they built diagnostics tools into their product specifically to speed up the support process. Finally, he will show some improved tools and processes that have allowed Kantega to communicate better with customers around the world. Eirik Bjørsnøs, Chief Scientist, Kantega
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Building Apps With Color Blind Users in Mind
Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200.
Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see.
In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with.
Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.
Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...
The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience.
But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers?
Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.
Beyond Diversity: A Guide to Building Balanced Teams
We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.
The Road(map) to Las Vegas - The Story of an Emerging Self-Managed Team
In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas.
In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app.
Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way.
Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!
Building Apps With Enterprise in Mind
Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical.
At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights.
In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.
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React.js, a JavaScript library developed by Facebook, has gained immense popularity for building user interfaces, especially for single-page applications. Over the years, React has evolved and expanded its capabilities, becoming a preferred choice for mobile app development. This article will explore why React.js is an excellent choice for the Best Mobile App development company in Noida.
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Covers: Apple Intelligence, iOS18, macOS Sequoia, iPadOS, watchOS, visionOS, and Apple TV+.
Understandable dialogue on Apple TV+
On-device app controlling AI.
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App Locking! iPhone Mirroring! And a Calculator!!
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一比一原版(UMN毕业证)明尼苏达大学毕业证如何办理
UMN硕士毕业证成绩单【微信95270640】购买（明尼苏达大学毕业证成绩单硕士学历）Q微信95270640代办UMN学历认证留信网伪造明尼苏达大学学位证书精仿明尼苏达大学本科/硕士文凭证书补办明尼苏达大学 diplomaoffer,Transcript购买明尼苏达大学毕业证成绩单购买UMN假毕业证学位证书购买伪造明尼苏达大学文凭证书学位证书,专业办理雅思、托福成绩单，学生ID卡，在读证明，海外各大学offer录取通知书，毕业证书，成绩单，文凭等材料:1:1完美还原毕业证、offer录取通知书、学生卡等各种在读或毕业材料的防伪工艺（包括 烫金、烫银、钢印、底纹、凹凸版、水印、防伪光标、热敏防伪、文字图案浮雕，激光镭射，紫外荧光，温感光标）学校原版上有的工艺我们一样不会少，不论是老版本还是最新版本，都能保证最高程度还原，力争完美以求让所有同学都能享受到完美的品质服务。
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What’s New in Odoo 17 – A Complete Roadmap
Odoo releases a new update every year. The latest version, Odoo 17, came out in October 2023. It brought many improvements to the user interface and user experience, along with new features in modules like accounting, marketing, manufacturing, websites, and more.
The Odoo 17 update has been a hot topic among startups, mid-sized businesses, large enterprises, and Odoo developers aiming to grow their businesses. Since it is now already the first quarter of 2024, you must have a clear idea of what Odoo 17 entails and what it can offer your business if you are still not aware of it.
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Improved image handling and global attribute changes for mailing lists in email marketing.
A default auto-signature option and a refuse-to-sign option in HR modules.
Options to divide and merge manufacturing orders, track the status of manufacturing orders, and more in the MRP module.
Dark mode in Odoo 17.
Now that the Odoo 17 announcement is official, let’s look at what’s new in Odoo 17!
What is Odoo ERP 17?
Odoo 17 is the latest version of one of the world’s leading open-source enterprise ERPs. This version has come up with significant improvements explained here in this blog. Also, this new version aims to introduce features that enhance time-saving, efficiency, and productivity for users across various organisations.
Odoo 17, released at the Odoo Experience 2023, brought notable improvements to the user interface and added new functionalities with enhancements in performance, accessibility, data analysis, and management, further expanding its reach in the market.
Alluxio Webinar | 10x Faster Trino Queries on Your Data Platform
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June. 18, 2024
For more Alluxio Events: https://www.alluxio.io/events/
Speaker:
- Jianjian Xie (Staff Software Engineer, Alluxio)
As Trino users increasingly rely on cloud object storage for retrieving data, speed and cloud cost have become major challenges. The separation of compute and storage creates latency challenges when querying datasets; scanning data between storage and compute tiers becomes I/O bound. On the other hand, cloud API costs related to GET/LIST operations and cross-region data transfer add up quickly.
The newly introduced Trino file system cache by Alluxio aims to overcome the above challenges. In this session, Jianjian will dive into Trino data caching strategies, the latest test results, and discuss the multi-level caching architecture. This architecture makes Trino 10x faster for data lakes of any scale, from GB to EB.
What you will learn:
- Challenges relating to the speed and costs of running Trino in the cloud
- The new Trino file system cache feature overview, including the latest development status and test results
- A multi-level cache framework for maximized speed, including Trino file system cache and Alluxio distributed cache
- Real-world cases, including a large online payment firm and a top ridesharing company
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14 th Edition of International conference on computer vision
About the event
14th Edition of International conference on computer vision
Computer conferences organized by ScienceFather group. ScienceFather takes the privilege to invite speakers participants students delegates and exhibitors from across the globe to its International Conference on computer conferences to be held in the Various Beautiful cites of the world. computer conferences are a discussion of common Inventions-related issues and additionally trade information share proof thoughts and insight into advanced developments in the science inventions service system. New technology may create many materials and devices with a vast range of applications such as in Science medicine electronics biomaterials energy production and consumer products.
Nomination are Open!! Don't Miss it
Visit: computer.scifat.com
Award Nomination: https://x-i.me/ishnom
Conference Submission: https://x-i.me/anicon
For Enquiry: Computer@scifat.com
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How to Make Customer Support Your Product's Greatest Feature
- 1. How to Make Customer Support Your Product's Greatest Feature EIRIK BJØRSNØS | CHIEF SCIENTIST | KANTEGA | @EIRBJO
- 2. Ssolbergj, CC BY-SA 3.0 (no.wikipedia.org)
- 7. How hard can it be to make something better?
- 8. Hmmm…
- 10. “Let’s just make something that works”
- 12. Eirik meets Real Customers
- 13. ONE WEEK AFTER LAUNCH: From: Gøril To: Developer list Subject: WHERE ARE MY 10.000 CHARACTERS?!!!!
- 14. The Bigbang Interview Interview Notes Copy / pasted research Older versions Photo: Torstein Frogner; CC BY-SA 2.0 (no.wikipedia.org)
- 15. > 216 MySQL TEXT column
- 17. Lesson learned: Customers Do the Darndest Things
- 20. That’s a plugin! Usernames & passwords replaced with Windows Single Sign-on.
- 22. LARS
- 23. Everybody needs this! Let’s make a product. LARS (ENTHUSIASTIC SYSADMIN)
- 24. But.. Will people pay for this? EIRIK (SCEPTIC DEVELOPER)
- 27. Just shipped a new feature!
- 28. Still trying to support your last one!
- 29. Drowning by support If you can’t support your product, you’re on a sinking ship
- 30. Kerberos 101
- 31. 1 WAY TO GET IT RIGHT, 100 WAYS TO GET IT WRONG
- 32. 1 WAY TO GET IT RIGHT, 100 WAYS TO GET IT WRONG
- 33. KERBEROS TEST PAGE Identify problems Point out hard-to find misconfigurations Provide self-help Suggesting solutions allows customers to solve problems on their own. Support info Simplified our support work for those who still needed us.
- 34. ACTIVE DIRECTORY TEST PAGE Service account Correct account settings? Encryption types Keytab matches account? Key versions Is the key version correct?
- 35. We were leading customers down the wrong path Then fixing their problems
- 36. Point customers in the right direction Make it right the first time
- 37. Meet with Atlassian Alex UX designer
- 38. FOCUSED TASK PATTERN Specific task Distraction free Several screens
- 41. The setup was amazingly easy and the instructions were clear. It just worked, I was able to setup Kerberos integrated authentication without any problems. CUSTOMER
- 42. NASA/Goddard/Arizona State University; (nasa.gov)
- 43. Email ping-pong Monday Tuesday Thursday Friday From: Jane <jane@customer.com> Subject: SSO problems Some of our users just see a blank page when logging in with your add-on. Please help! Jane
- 44. Email ping-pong Monday Tuesday Thursday Friday From: Support <support@kantega.no> Subject: Re: SSO problems Hello Jane! We need some more information: Could you please send us a screenshot showing …. Cheers, Eirik.
- 45. Email ping-pong Monday Tuesday Thursday Friday From: Jane <jane@customer.com> Subject: Re: SSO problems How do I grab a screenshot of a blank page? Thanks, Jane
- 46. #@!% email!
- 50. Minutes “Damn you guys are fast!” Week Monday Tuesday Thursday …
- 52. Naming my next child Eirik, boy or girl! CUSTOMER
- 53. Customers will find bugs How do you fix it? How do you deliver the fix?
- 55. Tools are great when solving specific problems
- 56. Speed
- 57. Damn you guys are quick. CUSTOMER
- 58. Impressive how fast you could solve our problem, thank you. CUSTOMER
- 59. Thank your very much for your fast and successful help. CUSTOMER
- 60. Teaching the customer to fish
- 61. Appreciate the details that you provided. Helps me troubleshoot other issues as needed in our environment. CUSTOMER
- 63. The level of support your team always provided was superb!! That's why we continue to offer your add-on to our clients PLATINUM SOLUTION PARTNER
- 65. From: Support <atlassian.support@kantega.no> Subject: Re: Confluence user unable to.. Ben, Version 1.77 has been made available on Atlassian Marketplace. Happy SSO`ing! Cheers, Lars
- 66. You are absolutely incredible! What a support. I'm impressed. BEN, CUSTOMER
- 67. Do not add features you can’t support
- 68. Is it possible to combine your plugin with a SAML authentication provider? CUSTOMER
- 70. Software is not a one- man show
- 71. Customer support is a feedback loop
- 72. Your support, on the other hand, is phenomenal, and helps restore faith in humanity. HAPPY CUSTOMER
- 73. Thank you! EIRIK BJØRSNØS | CHIEF SCIENTIST | KANTEGA | @EIRBJO