The document discusses building a process framework for managed IT services. It begins by establishing the value proposition, outlining customer needs like resolving outages quickly and keeping systems updated. It then designs the service architecture, mapping needs to processes like reactive support, proactive management, and strategic consulting. Finally, it discusses engineering process modules and deploying the processes using tools like service blueprints. The overall goal is to take a structured approach to developing managed services processes that link value to delivery and achieve required results.
Digital Marketing Conversion Optimization Marketing Strategy Deck Ungagged Day 2Roland Frasier
Digital marketing strategy deck presentation from Ungagged 2015 in London presented by Roland Frasier. This deck presents a comprehensive marketing strategy for driving conversions, sales and conversion optimization.
Customer Service Team Review Complete PowerPoint Deck With SlidesSlideTeam
Looking for pre designed customer service team review PowerPoint slide deck? You might have to do lot of time killing internet digging for depicting a winning customer team review in your next presentation deck. To help you out here we are showcasing a readymade PPT model that you can use to highlight the critical aspects of how to improve customer service. Furthermore, our PPT example helps to give handy customer service training for ensuring better customer retention, customer satisfaction and loyalty. Additionally, using our sample presentation PPT you can motivate your employees to improve customer service skills for shortening of interaction time so that they can answer more service calls. Besides this, to give you an edge we have included exclusive slide templates like key performance indicators customer service, customer satisfaction score, team performance comparison, first response time and average handle time etc. In short without having even a single weak spot, our customer care team review PPT sample file is downloaded by thousands of professionals. So what are you waiting for? Forestall errors with our Customer Service Team Review Complete Powerpoint Deck With Slides. Enlighten them on the correct course to follow.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
A B2B SaaS marketing leader with over 10 years of experience in growth-stage product companies, Mohita Nagpal is currently the VP of Marketing at Hiver. She started her career in print journalism and transitioned to marketing when she joined Wingify as a Content Specialist. She is a full-stack marketer with experience in demand generation, PPC, branding, and product marketing. She loves building content-driven inbound engines to fuel the Sales-Marketing funnel and is a strong proponent of making B2B marketing more human.
Ecommerce Hacks | Strategies To 10X Ecommerce SalesRoland Frasier
These are the slides from my presentation at Digital Marketer Content & Commerce Summit in Los Angeles 2017. There are multiple ecommerce tools list, ecommerce strategies, ecommerce hacks and ecommerce tactics to increase sales by 10X on Amazon, Shopify, Big Commerce and more.
Need to raise funds for a new enterprise? Our pre-made 70 slides Startup Funding Deck PowerPoint Presentation Slides is all you need. Our content ready and professionally designed Startup Funding PPT sample deck presentation for attracting capital investors has numerous PPT templates and designs like elevator pitch, our team, the problem, the solution, value proposition, product service, product roadmap, milestones achieved, traction, business model, revenue streams, expense model, growth strategy, marketing strategy, financial projection, break-even analysis, use of funds and many more. The best part is that this whole Startup capital PPT deck is 100% editable. There are additional slides like our vision, about us, our goals, quotes, dashboard, timeline, important notes, puzzle design, venn, mind map, matrix and various charts that are excel linked. You can use this seed money PPT presentation for topics like seed money, angel funding, corporate investment, fundraising, startup for new business, crowdfunding, seed capital, start-up money, private investment etc. Hurry up! Download Startup Funding Deck PowerPoint Presentation Slides and get going on the right path. Make the right impression on angel investors and venture capitalists with our professional PowerPoint deck sample file. Identify ideas that are highly feasible with our Startup Funding Deck PowerPoint Presentation Slides. Be able to judge different inputs.
If your company needs to submit a Product Marketing Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3hWKthR
Digital Marketing Conversion Optimization Marketing Strategy Deck Ungagged Day 2Roland Frasier
Digital marketing strategy deck presentation from Ungagged 2015 in London presented by Roland Frasier. This deck presents a comprehensive marketing strategy for driving conversions, sales and conversion optimization.
Customer Service Team Review Complete PowerPoint Deck With SlidesSlideTeam
Looking for pre designed customer service team review PowerPoint slide deck? You might have to do lot of time killing internet digging for depicting a winning customer team review in your next presentation deck. To help you out here we are showcasing a readymade PPT model that you can use to highlight the critical aspects of how to improve customer service. Furthermore, our PPT example helps to give handy customer service training for ensuring better customer retention, customer satisfaction and loyalty. Additionally, using our sample presentation PPT you can motivate your employees to improve customer service skills for shortening of interaction time so that they can answer more service calls. Besides this, to give you an edge we have included exclusive slide templates like key performance indicators customer service, customer satisfaction score, team performance comparison, first response time and average handle time etc. In short without having even a single weak spot, our customer care team review PPT sample file is downloaded by thousands of professionals. So what are you waiting for? Forestall errors with our Customer Service Team Review Complete Powerpoint Deck With Slides. Enlighten them on the correct course to follow.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
A B2B SaaS marketing leader with over 10 years of experience in growth-stage product companies, Mohita Nagpal is currently the VP of Marketing at Hiver. She started her career in print journalism and transitioned to marketing when she joined Wingify as a Content Specialist. She is a full-stack marketer with experience in demand generation, PPC, branding, and product marketing. She loves building content-driven inbound engines to fuel the Sales-Marketing funnel and is a strong proponent of making B2B marketing more human.
Ecommerce Hacks | Strategies To 10X Ecommerce SalesRoland Frasier
These are the slides from my presentation at Digital Marketer Content & Commerce Summit in Los Angeles 2017. There are multiple ecommerce tools list, ecommerce strategies, ecommerce hacks and ecommerce tactics to increase sales by 10X on Amazon, Shopify, Big Commerce and more.
Need to raise funds for a new enterprise? Our pre-made 70 slides Startup Funding Deck PowerPoint Presentation Slides is all you need. Our content ready and professionally designed Startup Funding PPT sample deck presentation for attracting capital investors has numerous PPT templates and designs like elevator pitch, our team, the problem, the solution, value proposition, product service, product roadmap, milestones achieved, traction, business model, revenue streams, expense model, growth strategy, marketing strategy, financial projection, break-even analysis, use of funds and many more. The best part is that this whole Startup capital PPT deck is 100% editable. There are additional slides like our vision, about us, our goals, quotes, dashboard, timeline, important notes, puzzle design, venn, mind map, matrix and various charts that are excel linked. You can use this seed money PPT presentation for topics like seed money, angel funding, corporate investment, fundraising, startup for new business, crowdfunding, seed capital, start-up money, private investment etc. Hurry up! Download Startup Funding Deck PowerPoint Presentation Slides and get going on the right path. Make the right impression on angel investors and venture capitalists with our professional PowerPoint deck sample file. Identify ideas that are highly feasible with our Startup Funding Deck PowerPoint Presentation Slides. Be able to judge different inputs.
If your company needs to submit a Product Marketing Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3hWKthR
8 Key Elements to Modern IT Operations Management with a Digital Operations C...OpsRamp
Struggling to control the chaos of your IT infrastructure? Here are the 8 Key Elements to Modern IT Operations Management with a Digital Operations Command Center.
Top 10 Strategies for Post-Pandemic Hospitality MarketingMilestone Inc
Travel demand has started its rebound, and already STR is projecting many US destinations are within 10% of their 2019 demand levels. Travelers are taking vacations, but are you getting them in the door? Now is the time to plan your digital marketing strategy so your hotel doesn’t miss out on this pent-up demand.
Our experts share trends, tips, and strategies to help you create a marketing plan now so you see a successful 2022.
Monthly Business Overview Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Scrutinize your business sales and growth with our monthly business overview PowerPoint presentation slides. It helps in ensuring the proper execution of the defined business strategic as well as the operating plans. This profitable Monthly Business review PPT design will portray the idea of business achievement however the methods for exact and effective business dissects measures. Apart from this, clarify different other components related with business review with our presentation template, for example, it helps in competent decision making, persuade employees to perform better, enhances client’s contentment rate, helps in achieving business objectives, gives new business opportunities, and so on. This business overview presentation is quite extensive and showcases monthly development rate of your company to the stakeholders and investors. This Monthly company Overview PowerPoint slides further helps in providing the accurate position of your business in the prevailing industry. Therefore, get this exclusive presentation layout and evaluate the performance of your organization structure. Our Monthly Business Overview Powerpoint Presentation Slides will fill in the gaps. They ensure everything is complete. https://bit.ly/3oLa7LI
If your company needs to submit a B2B Content Marketing Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2HfeEj9
Viral videos don't just happen. They require luck and serious data science research. Here are 5 proven complete strategies to use data to determine what viral video content will have the best chance of catching fire. These marketing strategies can be used for video, content marketing, social media marketing and SEO. They are from a presentation that I did at Digital Marketer's Traffic & Conversion Summit.
Business Transformation PowerPoint Presentation Slideswww.slideteam.net
Presenting this set of slides with name - Business Transformation PowerPoint Presentation Slides. This is a one stage process. This slide displays Business Transformation for Quoting & Ordering. The context description is- Largely manual front end, re-keying of data, multi-day response time, Anytime-anywhere-any channel including mobile developers on-the-spot quoting & order placement, Customer Experience includes- Operations, Design and Business Model. The Business Model includes- Understanding Customer Requirements, Digital Accessibility, Improved Business, Digital Globalization, Monitoring of Business Operations, Customer Satisfaction, Increased ROI.
Business Operational Plan Complete PowerPoint Deck With Slides SlideTeam
Looking for business operational plan complete PPT model? Here you will get access to the best operational plans PowerPoint slide deck. You can use this readymade PPT sample file to give pictorial illustration about your sales and marketing plans. Furthermore, strategic thinkers can take advantage of our presentation deck for explaining future growth process’s blueprint to stakeholders or partners. Going further, with our ready to use PowerPoint presentation you can also cast ample of spotlight on bottlenecks anticipated to appear while achieving targets. Most exciting thing is that to cover each facet of sales and operations planning we have included exclusive templates slides like changes in competitive environment, current sources of revenue, objectives for next 12 months and many more. In short, a complete operational plan template package for business planners and operation managers. So, don’t lag behind! Download this good PPT example and work smart to get your to-do list done faster. Warm the cockles with our Business Operational Plan Complete Powerpoint Deck With Slides. Your views will induce that balmy feeling.
7 Steps to Creating an Effective ITSM Service CatalogCherwell Software
A service catalog documents every service you provide and builds contracts with your customers. It's a fundamental part of service delivery. This infographic will show you the key steps to take and the obstacles you may face in creating and managing an effective service catalog.
Gamification Benefits to Rewards/Loyalty Programstalktalk
Rewards/loyalty programs are proven to rapidly gain and significantly retain customers, increase faster repeat revenues and accelerate customer engagement.
Gamification adds to the concept of user engagement process and offers new dimension to both customers and staff. Here's #10 - 10 – Future trends in gamification changes the paradigm of customer engagement farther and faster than other means – game theory and artificial intelligence techniques will drive future customer engagement programs. Simulations of all kinds will be used internally to motivate staff and customers alike. Designing of games will evolve as part of nearly all business operations making the job of the job more efficient , effectively and certainly more fun.
Digital Marketing Portfolio for Liau Yun QingYun Qing Liau
Digital Marketer in Singapore from B2B journalism and B2C content marketing background.
Digital Marketing Portfolio. Experienced in Content Marketing, Social Media Marketing, Search Engine Marketing.
EOS Prospect (Target Market): What Makes a Good One?Traction Masters
The presentations provides an overview of the Entrepreneurial Operating System (EOS), the EOS Model, the EOS Process, EOS Target Market Clients, Common EOS Client Frustrations, the 5 Leadership Abilities, and an introduction to Jonathan Smith a Certified EOS Implementer.
EOS, the Entrepreneurial Operating System, is a set of timeless business principles and real-world tools that help Entrepreneurs get what they want from their businesses. By mastering this simple “way of operating,” leadership teams of growth-oriented companies systematically and permanently improve. EOS is a proven system with over 10 years of history and is in use in more than 610 companies. It consistently helps companies achieve more revenue growth and more profit, and also delivers a better balance of life to company owners and leaders.
EOS Model – A visual illustration of the Six Key Components.
EOS Process – A visual illustration of the proven process used by an EOS Implementer to help a leadership team master EOS.
Target Market – A clear definition of your organization’s ideal prospects. It defines the demographic profile (who are they?), the geographic profile (where are they?) and the psychographic profile (how do they think?) of those people or organizations most likely to become your best customers.
Hitting the Ceiling – The inevitable phenomenon of getting “stuck” during periods of growth and change. Leaders who master the Five Leadership Abilities become proficient at helping their companies, their departments, and even themselves break through the ceiling.
Five Leadership Abilities – Five essential skills that help leaders break through the inevitable ceilings they hit at three levels – organizationally, departmentally, and personally. The Leadership Abilities are - Simplify, Delegate, Predict, Systemize and Structure.
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Effective B2B And B2B Marketing Strategy For Organization Set 1 Strategy CdSlideTeam
You can download this product from -
https://www.slideteam.net/effective-b2b-and-b2c-marketing-strategy-for-organization-set-1-strategy-cd.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
B2B and B2C marketing involves promoting the products and services of the organization through specialized tools and channels, which would, in turn, increase their sales. The following deck Effective B2B and B2C Marketing Strategy for Organization Set covers such strategies that would help the business in marketing its services to target customers. This presentation is helpful for marketing managers intending to identify the process of developing such marketing strategies and use multiple KPIs to measure their impact. The following presentation initially provides an overview of b2b marketing as a strategy to promote organization products and services to the target audience. A detailed process for developing such a strategy has also been highlighted in the presentation. Essential steps of the process are identifying the organization vision, defining an ideal buyers persona, identifying channels for b2b and b2c marketing, and running marketing campaigns and advertisements. The following complete deck also displays such strategies; these are content marketing, inbound marketing, social media marketing, search engine optimization, and referral marketing. In the end, multiple KPIs, metrics, and dashboards are utilized to measure the performance of these strategies. Download it now.
8 Key Elements to Modern IT Operations Management with a Digital Operations C...OpsRamp
Struggling to control the chaos of your IT infrastructure? Here are the 8 Key Elements to Modern IT Operations Management with a Digital Operations Command Center.
Top 10 Strategies for Post-Pandemic Hospitality MarketingMilestone Inc
Travel demand has started its rebound, and already STR is projecting many US destinations are within 10% of their 2019 demand levels. Travelers are taking vacations, but are you getting them in the door? Now is the time to plan your digital marketing strategy so your hotel doesn’t miss out on this pent-up demand.
Our experts share trends, tips, and strategies to help you create a marketing plan now so you see a successful 2022.
Monthly Business Overview Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Scrutinize your business sales and growth with our monthly business overview PowerPoint presentation slides. It helps in ensuring the proper execution of the defined business strategic as well as the operating plans. This profitable Monthly Business review PPT design will portray the idea of business achievement however the methods for exact and effective business dissects measures. Apart from this, clarify different other components related with business review with our presentation template, for example, it helps in competent decision making, persuade employees to perform better, enhances client’s contentment rate, helps in achieving business objectives, gives new business opportunities, and so on. This business overview presentation is quite extensive and showcases monthly development rate of your company to the stakeholders and investors. This Monthly company Overview PowerPoint slides further helps in providing the accurate position of your business in the prevailing industry. Therefore, get this exclusive presentation layout and evaluate the performance of your organization structure. Our Monthly Business Overview Powerpoint Presentation Slides will fill in the gaps. They ensure everything is complete. https://bit.ly/3oLa7LI
If your company needs to submit a B2B Content Marketing Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2HfeEj9
Viral videos don't just happen. They require luck and serious data science research. Here are 5 proven complete strategies to use data to determine what viral video content will have the best chance of catching fire. These marketing strategies can be used for video, content marketing, social media marketing and SEO. They are from a presentation that I did at Digital Marketer's Traffic & Conversion Summit.
Business Transformation PowerPoint Presentation Slideswww.slideteam.net
Presenting this set of slides with name - Business Transformation PowerPoint Presentation Slides. This is a one stage process. This slide displays Business Transformation for Quoting & Ordering. The context description is- Largely manual front end, re-keying of data, multi-day response time, Anytime-anywhere-any channel including mobile developers on-the-spot quoting & order placement, Customer Experience includes- Operations, Design and Business Model. The Business Model includes- Understanding Customer Requirements, Digital Accessibility, Improved Business, Digital Globalization, Monitoring of Business Operations, Customer Satisfaction, Increased ROI.
Business Operational Plan Complete PowerPoint Deck With Slides SlideTeam
Looking for business operational plan complete PPT model? Here you will get access to the best operational plans PowerPoint slide deck. You can use this readymade PPT sample file to give pictorial illustration about your sales and marketing plans. Furthermore, strategic thinkers can take advantage of our presentation deck for explaining future growth process’s blueprint to stakeholders or partners. Going further, with our ready to use PowerPoint presentation you can also cast ample of spotlight on bottlenecks anticipated to appear while achieving targets. Most exciting thing is that to cover each facet of sales and operations planning we have included exclusive templates slides like changes in competitive environment, current sources of revenue, objectives for next 12 months and many more. In short, a complete operational plan template package for business planners and operation managers. So, don’t lag behind! Download this good PPT example and work smart to get your to-do list done faster. Warm the cockles with our Business Operational Plan Complete Powerpoint Deck With Slides. Your views will induce that balmy feeling.
7 Steps to Creating an Effective ITSM Service CatalogCherwell Software
A service catalog documents every service you provide and builds contracts with your customers. It's a fundamental part of service delivery. This infographic will show you the key steps to take and the obstacles you may face in creating and managing an effective service catalog.
Gamification Benefits to Rewards/Loyalty Programstalktalk
Rewards/loyalty programs are proven to rapidly gain and significantly retain customers, increase faster repeat revenues and accelerate customer engagement.
Gamification adds to the concept of user engagement process and offers new dimension to both customers and staff. Here's #10 - 10 – Future trends in gamification changes the paradigm of customer engagement farther and faster than other means – game theory and artificial intelligence techniques will drive future customer engagement programs. Simulations of all kinds will be used internally to motivate staff and customers alike. Designing of games will evolve as part of nearly all business operations making the job of the job more efficient , effectively and certainly more fun.
Digital Marketing Portfolio for Liau Yun QingYun Qing Liau
Digital Marketer in Singapore from B2B journalism and B2C content marketing background.
Digital Marketing Portfolio. Experienced in Content Marketing, Social Media Marketing, Search Engine Marketing.
EOS Prospect (Target Market): What Makes a Good One?Traction Masters
The presentations provides an overview of the Entrepreneurial Operating System (EOS), the EOS Model, the EOS Process, EOS Target Market Clients, Common EOS Client Frustrations, the 5 Leadership Abilities, and an introduction to Jonathan Smith a Certified EOS Implementer.
EOS, the Entrepreneurial Operating System, is a set of timeless business principles and real-world tools that help Entrepreneurs get what they want from their businesses. By mastering this simple “way of operating,” leadership teams of growth-oriented companies systematically and permanently improve. EOS is a proven system with over 10 years of history and is in use in more than 610 companies. It consistently helps companies achieve more revenue growth and more profit, and also delivers a better balance of life to company owners and leaders.
EOS Model – A visual illustration of the Six Key Components.
EOS Process – A visual illustration of the proven process used by an EOS Implementer to help a leadership team master EOS.
Target Market – A clear definition of your organization’s ideal prospects. It defines the demographic profile (who are they?), the geographic profile (where are they?) and the psychographic profile (how do they think?) of those people or organizations most likely to become your best customers.
Hitting the Ceiling – The inevitable phenomenon of getting “stuck” during periods of growth and change. Leaders who master the Five Leadership Abilities become proficient at helping their companies, their departments, and even themselves break through the ceiling.
Five Leadership Abilities – Five essential skills that help leaders break through the inevitable ceilings they hit at three levels – organizationally, departmentally, and personally. The Leadership Abilities are - Simplify, Delegate, Predict, Systemize and Structure.
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Effective B2B And B2B Marketing Strategy For Organization Set 1 Strategy CdSlideTeam
You can download this product from -
https://www.slideteam.net/effective-b2b-and-b2c-marketing-strategy-for-organization-set-1-strategy-cd.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
B2B and B2C marketing involves promoting the products and services of the organization through specialized tools and channels, which would, in turn, increase their sales. The following deck Effective B2B and B2C Marketing Strategy for Organization Set covers such strategies that would help the business in marketing its services to target customers. This presentation is helpful for marketing managers intending to identify the process of developing such marketing strategies and use multiple KPIs to measure their impact. The following presentation initially provides an overview of b2b marketing as a strategy to promote organization products and services to the target audience. A detailed process for developing such a strategy has also been highlighted in the presentation. Essential steps of the process are identifying the organization vision, defining an ideal buyers persona, identifying channels for b2b and b2c marketing, and running marketing campaigns and advertisements. The following complete deck also displays such strategies; these are content marketing, inbound marketing, social media marketing, search engine optimization, and referral marketing. In the end, multiple KPIs, metrics, and dashboards are utilized to measure the performance of these strategies. Download it now.
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
“You can download this product from SlideTeam.net”
Presenting Software Maintenance Project Proposal PowerPoint Presentation Slides. You can open and save your proposal in various formats like PDF, JPG, and PNG. The template is adaptable with Google Slides that makes it easily accessible at once. It is easily available in both standard and widescreen. Alter the colors, fonts, font size, and font type of the proposal as per your requirements. https://bit.ly/32zuW4E
The rapid rise in technology has certainly transformed the way organizations work. In this digitized era, businesses have started aligning their processes with abundance technologies. There is a constant battle between organizations to prove their worth and attain a stable position. The race towards success is so high, and of course, the digital revolution makes it even more interesting. But, installing technology and upgrading software needs a lot of maintenance too. If one wants to run their organization smoothly, every software must be maintained and secured regularly. This is why corporate sectors take the help of vendors who provide them with their best services. Presenting our professionally designed Software Maintenance Project Proposal PowerPoint Presentation Slides, which helps you land more clients. With the help of this software development proposal PPT slide, you can showcase your advanced tools that secure the clients’ applications and systems easily. The proposal PowerPoint template comes up with ample space where you can jot down the information that makes your proposal more interactive. Utilizing this compelling software maintenance proposal PPT theme, you can display your company logo that adds more style to your proposal. Take the assistance of our software up-gradation project proposal PowerPoint template and talk about your accomplished previous projects that leave your clients awestruck. There are high-grade icons and lucrative designs present in the slide, which makes your content extraordinary. Jot down all the information related to your company and hold the clients’ attention by using this engaging proposal PPT layout. Incorporate this pre-designed software security proposal PPT presentation slide to state your company’s accomplishments over the years. Strike a chord with the clients by talking about your client testimonials. Create a jaw-dropping cover letter and make your relationship with clients stronger by downloading our ready-to-use software maintenance project proposal PowerPoint presentation slide.https://bit.ly/38gyqcL
Are your clients asking you about the costs and benefits of cloud based accounting and financial management systems? Are they asking you about the risks of cloud computing? Are you curious to know why there is so much buzz about the cloud?
As a trusted advisor, it is your responsibility to be informed about available (and exceptional) accounting and financial management software options. So, have you informed your client-base about the power of the cloud? Have you shared the rewards and possible risks of cloud computing? What, exactly, do they need to know to make the best financial decision for their organizations? This webcast will provide you with the nuts and bolts of cloud computing so you will be better able to answer your client’s questions.
In this webcast you will learn:
How to evaluate the available cloud options provided by various software vendors.
How cloud accounting complies with Section 404 of Sarbanes-Oxley?
Why cloud computing is relevant to CPAs in public practice?
What are the cost saving opportunities that arise from cloud computing.
Implementation of Amazon Connect, Powered by Accenture (FSV306-S) - AWS re:In...Amazon Web Services
Late in 2017, Mutual of Omaha began a cloud journey to modernize its legacy contact centers. Using Amazon Connect—supported by Amazon Lex, Amazon Polly, AWS Lambda, and Kibana, Accenture helped Mutual of Omaha improve customer engagement, developed self-service features using leading-edge speech recognition, and developed powerful analytics to continuously drive positive change. Mutual of Omaha plans to reduce TCO annually with Amazon Connect compared with its legacy solution. As of August 2018, three contact centers are live in Amazon Connect, with several more scheduled to go live in 2018. This session is brought to you by AWS partner, Accenture.
Lean IT: An approach that helps IT organizations focus on what\'s important--delivering value to their customers by:
*Reducing waste
*Increasing productivity
*Improving customer experience
*Aiming resources at high value deliverables
Ask the Experts Panel: How Customers Add Value to ServiceNow Discovery and Se...Precisely
As organizations today try to ensure that their digital transformation is executed as efficiently as possible, IT teams are tasked with delivering an ever-increasing number of services to the business. To effectively manage these mission-critical services, IT needs to know how they work—which infrastructure components and applications deliver a service and how they interact. Without this service visibility, there’s no easy way to resolve service outages, optimize service architectures, or assess the service impact of infrastructure changes. This is even more challenging when the business relies on siloed legacy systems like the mainframe and IBM i.
ServiceNow® Discovery builds on discovered infrastructure data to identify all the Configuration Items (CIs) that support a service, along with their service-specific relationships. It works hand-in-hand with ServiceNow® Service Mapping, which automates the service mapping process — creating a complete, up-to-date, and accurate record of your digital services in the ServiceNow® Configuration Management Database (CMDB). IT organizations with mainframe and IBM i can get more value out of these vital ServiceNow® Workflows by leveraging Precisely Ironstream to bring in mission-critical machine and log data from these previously siloed systems.
Watch this Ask the Experts Panel as they explore customer success stories and discuss how organizations are using ServiceNow and Ironstream to deliver a comprehensive, real-time view of their IT landscape. Our experts will discuss:
• How Discovery and Service Mapping Workflows allow customers to optimize their IT infrastructure
• Why mainframe and IBM i machine and log data vital to IT Ops teams
• How Ironstream enhances Service Mapping and Discovery to strengthen IT operations
Company Software Design Proposal Powerpoint PresentationSlideTeam
In this technological world, every company requires software for complex business operations. The software improves the quality of daily routine functions and maximizes business efficiency. So if you started a new venture, you need a software designing company to help you develop software that suits your business needs. IT companies can seize the advantage by preparing a convincing proposal that instantly grabs the viewer's attention. Take advantage of our Company Software Design Proposal PowerPoint Presentation and promote your offerings in a creative yet professional manner. Give a startling introduction to your proposal with the help of an aesthetically-designed cover letter. With the help of bullet points, create a table of contents. Help your clients develop durable and effective software for computer and mobile applications with our thoughtfully-designed PPT template. Detect your client's issue and create project goals that result in smooth and quick business operations. Take the help of our explicitly-designed operating system proposal template to explain the benefits of implementing the software such as maximum output, information management, tracking of payment records. Develop a suitable plan of action for designing software including, discovery process, screens, and flow, development, demonstration, data importing and synchronizing, feedback and launch. Discuss the scope of services using our program PPT slideshow that includes project management, development process, code review, support, and quality assurance. With the help of the spreadsheet PPT template, showcase the time duration required for completing the project. Depict the budget layout and mention the cost details so clients can arrange the budget accordingly. Promise employee efficiency, smooth organizational flow, and top-quality service to help you perform tasks efficiently. Utilize our freeware PPT slideshow to showcase various other services offered by your organization. Create a strong impact on your clients by adding awards, achievements, and clients’ testimonials in your presentation. Download this shareware PPT layout and make a stunning proposal for your customers. https://bit.ly/3rTAltJ
Warranty Master Breakout Session at IT Nation Connect 2019Allice Shandler
"How to Sell More and Service Less with Automated Asset Lifecycle Management"
Learn why thousands of MSPs voted Warranty Master “Best Revenue Opportunity” and “Best in Show” at DattoCon 2019. Award-winning 25 year Channel veteran, Warranty Master CEO, Dan Wensley along with special guest Mike Brooks from audIT share the impact Asset Lifecycle Management (ALM) has on both an IT Service Provider and their customers. Hear about the process that lead one New Jersey based MSP to increase their revenue by over $500,000.
During this dynamic session you’ll learn how ALM:
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Similar to Kaseya Connect 2011 - Building the Process Framework (Ant Farm) (20)
Join Kaseya and guest cybersecurity expert from Kaspersky, Cynthia James, to hear how companies like Target, eBay, and Home Depot are losing data, and how you can protect your company from suffering the same fate.
• The latest cybersecurity threats and vectors putting organizations at risk
• How your organization can avoid falling victim to a data breach
• Additional strategies to secure your organization and its data
Enterprise Mobility Management I: What's Next for Management (MDM)Kaseya
Mobility is an ever-changing target for organizations, forcing them to continually advance their capabilities in order to secure and manage corporate data. In this session we will preview the enhancements coming up in Kaseya’s May 2014 release. Focusing on application management and how to best use it, we will cover this new capability in depth. Along with details on additional policy and agent enhancements, we will share the direction we are taking for Enterprise Mobility Management in 2014 so you can plan your adoption strategy for mobile.
Enterprise Mobility Management II: BYOD Tips, Tricks and TechniquesKaseya
The BYOD phenomenon is impacting all organizations. It is no longer a choice whether to ‘allow’ BYOD within the organization – it is happening, and organizations need to figure out how to manage it – fast. With the recent release of Kaseya BYOD Suite, we want to share with you the many ways organizations can harness BYOD to not only secure and manage corporate data, but to drive new value for the organization. We will cover many ways to use the full power of this using examples from actual customer deployments. Come to learn how you can get up and running in minutes and solving this critical IT service need.
Remote Control Architecture: How We Are Building The World’s Fastest Remote C...Kaseya
Signaling, encryption, messaging, video codec, dynamic buffering, P2P, PsuedoTCP and Relay are all various pieces of technology needed to create a remote control session. We have rebuilt the entire remote control solution from the ground up with a focus on speed, performance, and reliability. Come listen as we talk about the next generation of Kaseya remote control and why it will be the fastest in the world.
Reporting and Dashboards: The Present and Future Direction of VSA ReportingKaseya
Analytics and data visualization is becoming a pivotal part of our lives. Good data visualization can showcase never before seen patterns, drive process change, or identify problem areas across organizations. Come hear our vision for the next generation of analytics and data visualization in VSA for servers, computers, applications, users, and more.
365 Command: Managing SharePoint in Office 365Kaseya
In this session you’ll learn how to use 365 Command to maximize your Office 365 SharePoint Online capabilities. From running reports on inactive sites, determining the sizes of sites, and running other common administrative reports, you can do it all with 365 Command. We’ll also spend some time going over the how to find the most active users in your SharePoint Online environment.
365 Command: Managing Exchange in Office 365Kaseya
In this session you’ll learn how to use 365 Command to maximize your Office 365 Exchange Online capabilities. From creating mailbox templates, enabling reporting, and performing other common administrative tasks, we’ve got you covered. Additionally, we’ll spend extra time going over the features that are most valuable for MSPs.
Advanced Administration: Mobile Device ManagementKaseya
Enhance the management of your corporate mobile assets with increased visibility and control across device types, applications and configuration. In this session, you will learn about new ways to leverage the MDM capabilities in Kaseya to provide multiple layers of security for the mobile context. From advanced OS-specific profiles, to strategies for managing applications and network settings, you will gain insights into how to get the most out of the MDM services at your disposal in Kaseya Virtual System Administrator (VSA).
Kaseya Traverse is a new addition to Kaseya's IT management suite and focuses on advanced cloud and network monitoring capabilities. In this session we will cover advanced topics for managing your Kaseya Traverse instance. You will learn how to setup SLA measurements for business critical services, perform baseline analysis to automatically adjust alarm thresholds, effectively use templates to facilitate faster rollout, and utilize the query tool for common administrative tasks. While geared towards administrators responsible for day-to-day management of Kaseya Traverse instances, this session will also highlight advanced capabilities that regular users can take advantage of. For attendees not familiar with Kaseya Traverse, the "Kaseya Monitoring Suite Overview" session is a recommended pre-requisite.
It is a fact of life for companies large and small today – employees are using their personal devices to access corporate resources. Addressing BYOD enterprise mobile access is no longer a nice to have, it is an imperative. This session will cover the advanced capabilities available in the Kaseya BYOD suite, including support for multiple document data sources, partitioning access based on AD group membership and other advanced administration topics. With a focus on addressing real-world needs, you will learn how to extract the maximum value from this innovative solution.
The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue ...Kaseya
The market for today’s MSPs is rapidly changing. Attend this session to learn how CodeBlue, a successful MSP that has grown to 125 staff members and over $25m in revenue, is thinking strategically about the future for MSPs. During this session, Founder and CEO of CodeBlue, Ken Davis, will share an analysis of the key trends affecting MSPs today, some of the real world lessons CodeBlue has learned, and how they are building new annuity based revenue streams that will take their company into a successful future.
Boost Your Managed Services and Profits by Adding Disaster Recovery to any Ac...Kaseya
Adding cloud backup and disaster recovery capabilities to your Acronis installed base gives you powerful new ways to ensure uptime and resiliency for your clients and their critical infrastructure. Cloud based DR is also a big money maker, driving recurring revenue and cash flow for partners focused on managed services. eFolder is pleased to announce the general availability of eFolder BDR for Acronis, a new cloud disaster recovery service that marries the power of Acronis software with the massive storage and recovery capabilities of the eFolder Cloud. Join Ted Hulsy as he reviews the features, benefits, uses cases and special partner pricing for this exciting new service.
Security and Backup II: Vision and DirectionKaseya
Backup and Security solutions are critical for today's IT environments. Having a robust and easily managed data protection tool can ensure the recoverability of your IT infrastructure. Complete, reliable endpoint security is key to protect your IT systems against dangerous attacks and malicious software. This session will provide you with an opportunity to learn about Kaseya‘s vision for its Security and Backup solutions: future developments, improvements to the existing solutions, and long-term strategy.
What sets Kaseya’s software platform apart from stand-alone solutions is the embedded integration approach. Kaseya’s VSA embeds industry-leading Security and Backup solutions from OEM partners, providing complete endpoint protection from malicious software and easy data protection and recovery, all managed from the central Kaseya web-based console. This session will provide you with a thorough understanding of the OEM architecture design and the integration of these key elements in Kaseya’s single-pane of glass.
Monitoring and alerting is an important aspect of IT operations management and Kaseya provides comprehensive coverage across the infrastructure. In this session, we will explore how Kaseya’s solution provides end-to-end monitoring using both agent-based as well as agentless technology. We will walk through common use cases and highlight how proactive monitoring and alerting can reduce downtime and ensure user satisfaction. You will learn about the differences between monitoring capabilities in Kaseya Virtual System Administrator (VSA) and Kaseya Traverse. We will also highlight the recently integrated capabilities of Kaseya Network Monitor into Kaseya VSA.
Accurate and efficient asset discovery is an integral part of IT operations management. Key concepts of successful asset discovery, either by scanning the network or Active Directory, will be the key topic of discussion in this session. You will also learn about advanced fingerprinting techniques used within Kaseya Virtual System Administrator (VSA) and Kaseya Traverse to present key performance indicators for monitoring. Finally, we will explore how asset discovery is not only limited to servers and workstations, but expanding into mobile devices and applications in the highly distributed and cloud-enabled networks.
Automation Desk II: Policy-Driven Automation and a Glimpse into the Future of...Kaseya
Do you spend a lot of time manually on-boarding new devices? As devices move, and assume new roles, are you chasing behind making manual settings to reflect the changes? Are you often left wondering if all of these manual settings were made consistently and completely? Let Policy Management do the work for you. Policy Management is tightly woven into your existing Kaseya solution, and if you have not yet unleashed its power to drive automation, then attend this session to see what is possible. We will also share a big-picture glimpse of the future of Kaseya automation, and how Policy Management, Service Desk, and Procedures will evolve to make IT service automation easier, and more powerful than ever before.
Automation Desk I: Leveraging Service Desk as a Hub for Advanced AutomationKaseya
Kaseya’s automation is a hallmark of the platform, and Service Desk was designed to take service automation to the next level. Don’t take our word for it - hear it straight from one of your peers and see concrete examples of how he has used Service Desk to drive automated remediation, automated ticket processing, event-based escalations, and more. Already using a 3rd party PSA solution? No problem -- learn how Service Desk can be leveraged as a powerful service automation engine and see how it can be fully integrated to your existing PSA. Don’t have an existing solution and want an embedded Service Desk solution via Kaseya’s single pane of glass? Service Desk can deliver that as well. Come to this session and learn how you can tap into the power of Service Desk to take automation to the next level.
Getting the most out of Kaseya means using it as a true platform, leveraging rich integrations that take advantage of our extensive Web Service APIs and modules that are fully incorporated into the Kaseya management interface. This session will give you an overview of the Technology Alliance Program, reviewing solutions available to you today and sharing how you can encourage your favorite vendors to deliver their own Kaseya integrations in the future.
Get the most out of your Kaseya implementation! Kaseya Virtual System Administrator -- It’s what you live and breathe -- the core set of functionality commonly called the “VSA.” This session will focus on sharing tips and tricks from several areas of the product that will drive new value for both new Kaseya users and veterans alike.
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Good afternoon everyone and thank your for joining our webinar on “Building the Process Framework for Managed Services”. The great turnout that we are experiencing for these webinars is testimony to the importance of well defined processes for a successful Managed Services practice.
3 objectives today:{BUILD} Give you a step by step approach to develop your processes, starting with a solid foundation of requirements{BUILD} Ensure that the service delivery model aligns with the expectations that you set with your customers for the service value proposition. If service delivery and expectations are not aligned, the result is unhappy customers{BUILD} (in just a few slides) Introduce a concept for deploying these processes in a modular approach that facilitates adoption
We hope you receive two benefits from the approach we are reviewing today:{BUILD} More sales – because your Managed Services represent greater value to your market{BUILD} Higher profitability – because you can deliver your managed services consistently, with less rework and reduced non-value-add effort
There’s a lot of buzz around about clouds these days.I would like to suggest that there’s one cloud that’s not getting as much publicity as it should.That’s the dust cloud raised by all of the backstage activities that many MSPs juggle in delivering their services to their customers.Unfortunately, without consistent processes in place, many MSPs are successful due solely to the heroic efforts of their staff.
In some cases, MSPs have developed processes for isolated areas. Areas like…While performance has improved in these areas, the cloud remains. There are still problems with waste, rework, and handoffs in other areas.
Unfortunately, heroic efforts don’t scale very well. You can maintain customer satisfaction for a limited number of customers, but at some point, as you add customers, your service levels begin to break down.
The underlying premise in this presentation is that services must be designed, just like products.Service delivery processes are a critical element of the design. You must design value – outcomes that satisfy specific customer needs – into the service in order to satisfy customers and achieve your business objectives for growth and profitability.
This afternoon, we’re going to look at the four steps required to institute a solid process foundation for Managed Services.At the end of today’s webinar we’ll review AntFarm’s offerings for a completed process framework for Managed Services.
All too often, “Value Proposition” for a service is confused with the top level messaging used to capture the prospect’s attention.[build]While this messaging is clearly an important part of the go-to-market strategy for a service, it doesn’t provide the necessary foundation for service design. It doesn’t explain the business problems you’re solving or how you’re going to solve them.
We’re going to take a three step approach to defining the in-depthvalue proposition for a service:a) Define the business problems you are going to address with a service – stated as business objectives. These will be sources of pain or benefit for the customer. They are the reason the customer will spend money with you.Increased revenue, reduced cost, reduced or managed risk, increase competitivenessb) Determine the underlying requirements – or needs- that must be addressed to solve the problemc) Identify the outcomes your service must provide to satisfy these requirements[build] Let’s start with a couple of examples for business objectives... As you write them, always finish with “so that you can…”
Now lest look at some examples of requirements that must be met so that the objectives are achieved.We’ll focus on the availability element in the first objectiveMake sure you include the non-technical requirements to be satisfied: No downtime because of changes that went wrong Client understands service delivery procedures Proper notifications Periodic review of service levels provided
Finally, determine the service outcomes you will delivery to satisfy the needsFor those of you familiar with Six Sigma, this thought process should look very similar to the Critical To Quality (or CTQ) Flowdown
Make this a comprehensive exercise.[build] The deeper that you understand the needs, the more value in the service.This is where you begin to differentiate your services competitively from those of your competition.(approx 140 needs addressed by 60 – 70 specific outcomes)
Once you’ve completed the Customer Needs Analysis, you can develop your top level messaging to match.You will be able to articulate:Specific business problems you are addressing – why they should spend money on you They underlying needs that contribute to solving these business problems The service outcomes you will provide that satisfy the needsYou will be able to establish credibility with your prospects that you understand the full scope of the business problems they face related to IT management and that you have and answer for those problems.
Typically 3 levels to a process framework as shown here…> Top level view> Process or workflow view>Detailed technical procedures (you probably have these already) process ties them together to create the serviceIn this presentation, we will be focusing on the top two layers in this framework.
Service Episodes – episodes of customer engagement
If the concept of an architecture or life cycle is still a little fuzzy for you…Common example of a life cycle for a project. All of you have one of these. You call it a methodology.For a project, relatively linear.Be sure to define entry and exit points or boundary conditions for each phase. Serve as: triggers, handoff points, contract milestones.
For managed services, the architecture has a number of parallel phases once you onboard the customer.This architectural model provides the broad framework for the life cycle of the relationship with the customer and for service delivery.(yours may not match exactly)
Next step is to define the process modules included in each phase.This is done by grouping the service outcomes into logical sets – based on common teams, tools, technology, place in the lifecycleNot as hard as it may seem. You know many of these already – perhaps just not all of the outcomes to include.Use affinity diagramming.
This is the AntFarm view of a Managed Service architecture.Yours may vary.Now you can explain your service methodology to both your employees and your clients.And, you know where in the process framework the various outcomes are delivered that satisfy customer needs > the value proposition has a direct tie to the service methodology and process framework.Although your diagram may not include all of these areas yet. As you mature your offering over time, they can be added.
Each module drills down to a process map, or Service Blueprint – discussed next.All of the modules connect together to form the service offering.Within the service architecture, you can prioritize where you want to start in process development or improvement.
This is the AntFarm view of a Managed Service architecture.Yours may vary.Now you can explain your service methodology to both your employees and your clients.And, you know where in the process framework the various outcomes are delivered that satisfy customer needs > the value proposition has a direct tie to the service methodology and process framework.Although your diagram may not include all of these areas yet. As you mature your offering over time, they can be added.
Process design begins with understanding the objectives and desired outcomes.
Kaizen is Japanese for “Change for the Better” or continuous, incremental process improvement. The Kaizen approach was developed as part of the Toyota Production System in the 1950’s and 1960’s. It spread to the United States in the 1970’s and 1980’s, where it has become established as the leading method for fast-paced business process improvement.The focus of Kaizen is incremental process change, as opposed to sweeping change, that improves customer satisfaction, eliminates wasted effort and reduces process delay.Some key tenets of Kaizen are shown here: First, understand value from the customer’s perspective: improve service delivery elements that represent business value for them and reduce or eliminate the rest Second, improve process performance by reducing service failures (whether for the customer or for the provider) and improving productivity Next, take an evolutionary approach rather than a revolutionary approach to process change. Institute an ongoing, repetitive process to improve service delivery that achieves results one step at a time. Finally, involve the workgroup as part of a team focused on achieving results. With everyone’s input, the situation is more thoroughly understood and solutions have stakeholder buy-in.
The foundation for Kaizen is the “Deming Improvement Cycle” introduced into Japan during the 1950’s by Dr. Edwards Deming, a renowned quality consultant. Since it’s initial introduction, the Deming Improvement Cycle has become the cornerstone of many process improvement disciplines.The cycle has four steps as shown on this slide – PLAN, DO, CHECK, and ACTLet’s review the steps:[build] PLAN: Seek to understand the current state of the process: how is value created for the customer of the process, how well is the process performing. Then determine how to improve the process: what steps must be optimized, what steps must be eliminated. Design the future state of the process. Prioritize the potential improvements. (You will not be able to implement all of them in a single Kaizen event)[build] DO: Implement the proposed process improvements: develop the tools, templates, standard work processes. Pilot the changes to make sure they are practical and don’t have unintended consequences. Roll the changes out to the work group.[build] CHECK: Determine the resulting process performance: is your team complying with the process; are metrics moving in the right direction. Verify that the improvements were as expected, or explain why not.[build] ACT: Fix the root cause of any variation from the expected results. Lock-in the new process to ensure sustained performance.This simple four-step cycle occurs at two levels for Kaizen events. We’ll explore this more in succeeding slides.