Ad Hoc Automation is an Expensive Mistake

© Copyright 10/21/2014 BMC Software, Inc
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Christopher Keene
President Cloud & Automation
Room E-1
Automation Passport

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Ad Hoc Automation Is An Expensive Mistake
“IT operations leaders should avoid ad hoc, automation implementations that result in expensive mistakes. Instead, follow a systematic approach that maximizes automation's benefits of agility and reducing cost.”
– Gartner Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments Ronni Colville, Milind Govekar August 31, 2013

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Automation Helps Corner Faster
SPEED
IT Automation accelerates delivery of full production apps
5x

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Automation Crushes Data Center Costs
COST
IT Automation lowers data center costs
3x

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Automation Avoids Crashes
RISK
IT Automation reduces security, compliance and human error risks
10x

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BMC Automation Customer Results
Raised service levels and IT agility:
Cut provisioning time from 3 months to 2 days
Doubled server: admin ratio to 120:1
100% SOX compliance:
Eliminated potential fines
Reduced audit cycle time for platform managing $1 Quadrillion in trading
COST
RISK
SPEED
Scaled operations with the same team:
Avoided 600 new IT hires
Saved 2.5MM hours
National Bank

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Accelerated innovation:
“The ability to try a new idea and fail fast has increased. If it works, we will proceed; otherwise we…repurpose.
-Dr. Swamy Kocherlakota
Crushed data center costs with workload scheduling:
Aggressive VM optimization increased 3x to 60 VMs/server
Reversed VM growth
As seen in
Consistent compliance across IT and cloud silos:
Consistent IT service management and tight change control across traditional and cloud environments
Cloud Services Automation Results
COST
RISK
SPEED

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Tie Islands of Automation Together End-to-End Automation Delivers Business Value
Multiple Operating Systems and platforms (>10)
Manual activity (>1,000)
Scripts (>10,000)
Different Types of Automation Tools (>50)
Orchestration software, cross-team collaboration

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Reasons For Not Using Automation Tools
11%
14%
21%
30%
43%
Inadequate skill sets to tackle such projects
Infrastructure and equipment too expensive
No perceived benefit to decision-makers
Integrating diverse systems too daunting a task
Similar prior initiatives have failed to generate an ROI
Source: InformationWeek 2013 Virtualization Survey

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End-to-End Automation Delivers Business Value
Network
Server
Database
Middleware
Automation Inside Silos = Tactical Value for IT
End-to-End Automation = Strategic Value For Business

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BMC Automation Passport A Framework for Automation Success
Automation Center of Excellence
Innovation and demonstration of cross-functional automation
Prescriptive automation solutions in critical solution areas
Drive business value through IT automation

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Value Metrics: “You can’t manage what you don’t measure”
COST
RISK
SPEED

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The Interdependence of the Value Factors
COST
RISK
SPEED

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Case Study of Large Retail Bank Automation value realized
0
20,000
40,000
60,000
80,000
100,000
120,000
Server Provisioning
Software Deployment
Change Discovery
Compliance & Audit
Hours
Time Savings by Automation Process over a 12-Month Period

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Automation Passport Automation Value Measurement
COST
RISK
SPEED
IT Objectives
•Increase IT agility.
•Reduce manual provisioning activity.
•Reduce outages impacting business applications.
•Manage compliance risk.
•Deliver on-going audit and compliance reporting
Metrics
•Manual process time(s) – Automation time(s) = Time saved
•Customer satisfaction tracked over time
•Time saved x hourly labor cost x automation executions = incremental cost savings
•IT Service availability numbers compared over time
•Regulatory audit reporting improvement to avoid financial penalties
•Security flaws avoided hardening IT infrastructure
Business Value
•IT to business responsiveness
•Increased customer satisfaction
•Reduced operating expense
•Increased IT service availability
•Compliance adherence
•Enhance business reputation
•Increase customer trust

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Automation Value Model Key Solution Areas
Provisioning & Configuration
DevOps
Cloud Services
Patching & Compliance
Provisioning & Configuration

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ADVANCED
STANDARDIZED
PROCESS
TOOLS
AD HOC
Automation Value Model Levels
Automation program and value measures are business-aligned
Processes and tools are standardized across the organization
Includes process review and simplification
Primarily focused on the implementation of automation tools
Random, disconnected instances of automation
VALUE

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Compliance
DevOps
ADVANCED
STANDARDIZED
PROCESS
TOOLS
AD HOC
Automation Value Model Solution Areas Mapped
Provision
Configure
Coordinate
On-Demand
Patch
Assess
Comply
Intelligent
Image
Manage
Govern
Optimize
Package
Authorize
Lifecycle
Provisioning
Cloud
Continuous

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Automation Value Model Patching & Compliance Value Path
BUSINESS VALUE
ADVANCED: Intelligent
Outcomes: Automated Discovery and Remediation
Tasks: Business Align, Assure, Prevent, Pre-Approval
STANDARDIZED: Comply
Outcomes: Compliant Servers, Networks, Databases and Middleware
Tasks: Discover, Apply, Monitor, Remediate
PROCESS: Assess
Outcomes: Managed Servers, Networks, Databases and Middleware
Tasks: Inventory, Group, Capture, Report
TOOLS: Patch Outcomes: Patched Servers, Networks, Databases and Middleware Tasks: Library, Target, Install, Verify

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Automation Levels Balance Process, People, and Technology
Orchestration
Technology
ADVANCED
STANDARDIZED
PROCESS
TOOLS
AD HOC

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Applying the Automation Value Model Develop an Automation Strategy
Identify Solution Area
Maximize Value
Progress to Next Level
Baseline Level
Business Drivers
Measure Value
Business Value

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Automation Value Model 3 Ways to Maximize Value at Each Level
Organize to
extract value
Automate the full process
Expand
technology footprint

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Process Step 1
Process Step 2
Orchestration
Value
Process Step 4
Process Step 5
Post-Execution Tasks
Automation Execution
Pre-Execution Tasks
Process Step 3
Step 3
Automation Execution
Process Step 4
Lessons Learned End-to-End Automated Process Value Realization

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TIME
Lessons Learned Organize to Extract Value
Automation Specialists Enable IT Teams
Automation Generalists
IT Professional
Automation Generalist
Automation Specialist
Automation Access

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Lessons Learned End-To-End Automation Approach
SERVER AUTOMATION
NETWORK
AUTOMATION
CAPACITY MANAGEMENT
CHANGE
MANAGEMENT
DISCOVERY
CONFIGURATION MANAGEMENT
SERVICE LEVEL MANAGEMENT
SERVICE REQUEST
SERVICE CATALOG
ORCHESTRATION
DATABASE
AUTOMATION
MIDDLEWARE AUTOMATION

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BMC Automation Passport Whitepaper Best Practices Guidance by Solution Area
•Lessons learned from 1,000+ customers
•Implementation recommendations
•Prescriptive process
•Value metrics
•Justification and benefits
•Required technology capabilities
•Required roles

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•Access to real-world automation practitioners
–First-hand live environment experience
–“Warts-and-all” guidance
•Automation laboratory with real-world workloads and conditions
–Includes full suite of BMC automation solutions
–Shows integration with other common products and technologies
–Hands on training and certification
BMC Automation Center of Excellence Automation Technology Showcase and Training Center

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BMC Automation Center of Excellence Innovation Engine for the Automation Passport
Proposed Product Enhancements
New Practices from customers
BMC Automation Product Strategy
Updated Best Practices
Training and certification

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BMC IT Automation Center of Excellence Results
Increased Developer Productivity and Flexibility:
11X faster release deployments
Agile 20-minute full-stack server provisioning
Developer self-service
Reduced Development Costs:
600:1 server:admin and 100:1 DB:DBA ratios
38% VMs reclaimed
Datacenter footprint reduced by 16,000 sq ft
Resilient Infrastructure:
100% compliance for servers, network, databases
Automated auditing and remediation
Rogue system blocking
COST
RISK
SPEED

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Automation Passport Strategy Session Customize Your Automation Strategy
Identify Solution Area
Maximize Value
Progress to Next Level
Baseline Level
Business Drivers
Measure Value
Business Value

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AUTOMATION
VALUE REALIZATION
IDENTIFY
DEFINE
IMPLEMENT
OPERATE
Consultation to Identify Business
Drivers ~2 hr
Automation Passport
Strategy ~2 day
Solutions Implementation
Value Checkpoint
BMC Engagement Model
Automation Strategy Architect Certification – 2 day
Value Management & Realization

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BMC Cloud & Data Center Automation Portfolio
BladeLogic
Automation Suite
Cloud Lifecycle Management
Automates IT provisioning & compliance, reducing security & audit risk across application infrastructure
Automates hybrid cloud, preventing vendor lock-in while eliminating VM sprawl
Automates the release process for custom software applications
Release Lifecycle Management
Cloud Services
DevOps
Compliance
Provisioning

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BMC Automation Passport
Your roadmap to automation success!

Ad Hoc Automation is an Expensive Mistake

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