2. Before We Get Started
ā¢ The Webinar is ā listen onlyā and is being recorded
ā¢ A link to the session recording and a PDF of the slide
deck will be sent to all registrants afterwards
ā¢ To submit questions, use the Question Panel of the
GoToWebinar console
āVisit the Service Strategies Network group on LinkedIn
to continue todayās discussion
http://www.linkedin.com/groups?gid=120219
3. About Service Strategies
A Global Service Improvement Company
ā¢ Service Strategies provides consulting, training, industry standards
and certification programs that help you deliver better service
ā¢ Programs available to improve the performance of eService,
Support, Field Service and Professional Services operations
ā¢ The Service Capability & Performance (SCP) Standards
The SCP Standards have been recognized as the global
benchmark of service excellence for the past 15 years
ā¢ SCP Career Certification and Training Programs
Over 5000 service professionals worldwide have attained
certification under our training and certification programs