The document contains contact and personal information for Ahmed Mohamed Helmy AbdelHady, including his work experience spanning 16 years in fields such as sales, IT management, network administration, and software consulting. It also lists his skills, education, and languages.

1. Contact Information
Ahmed Mohamed Helmy AbdelHady
Key Account Manager at Arabian Company for Internet and
Communications (STC Advanced Solutions)
Riyadh, Saudi Arabia
Email Address:
Mobile Phone:
Country:
P. O. Box:
Zip/Postal Code
ahmedhelmy2810@hotm ail.com
+966.501018989
Saudi A r abia
300539
11372
Introduction
A total of 7 years’ Experience in Sales and 16 years’ Experience in IT field. In Sales Experience spread
over functional areas encompassing Marketing, Business Development, Sales, Management Information
Systems and Corporate Planning.Strong base in corporate management and insight into large accountsales
and development. Good analytically and conceptual skills and sound business judgment. Ability to present
highly technical & business concept to all levels of an organization. Excellent communication and
interpersonal skills. Cultural sensitivity and ability to adapt.
Strong background and experience in the field of IT & IT Security demonstrated in successfully closing
various complex projects within the Kingdom of Saudi Arabia.
Excellent communication & public speaking skills acquired through experience gained in sales and
management positions, and numerous customer presentations. High level of determination and commitment to
achieve success demonstrated in opening various market segments for companies in multiple regions in the
Kingdom of Saudi Arabia.
Strong desire to overachieve revenue goals
Strong sales skills; including business justification, negotiation and closing
Willing to travel on frequent basis
Excellent account management and organizational skills
Team player

2. Personal Information
Bbirth Date:
Gender:
Nnationality:
Aadditional Nationalities:
Visa Status:
MmaritalStatus:
Number of Dependents:
Ddriving License issued
From:
15 February 1977
Male
Egypt
No
Residency Visa (Transferable)
Married
1
Egypt; Saudi Arabia

3. Experience (16 Years)
Key Account Manage r
At Arabian Com pany for Internet and Communications (STC Advanced Solutions)
Location: Riyadh, Saudi Arabia
Company Industry: System Integrator
Job Role: Sales
April 2009 - Present
• Target Business Decision Makers (BDMs) and Technology Decision Makers (TDMs)
for level 2 Enterprise Accounts in CR
• Support a positive customer (CPE) by increasing Campaign Targeting, Timely
prospect follow up, partner engagement, pipeline management, velocity, and customer
contact management.
• Manage Customer’ relationship with the enterprise accounts to ensure products and
service delivery to maintain
• Use Siebel CRM to fully automate the sales process and account management.
• Establish prospecting, follow up strategy and service level agreements.
• Insure to establish a long-term and trust relationship with enterprise accounts across
KSA.
• Diagnose customer pains and propose related ICT solutions.
• Help customer to have the right license agreement according to their requirements.
• Succeeded to achieve the assigned Target at 100 %.
6 years in Sales. Experience spread over functional areas encompassing Marketing,
Business Development, Sales, Management Information Systems and Corporate
Planning. Strong base in corporate management and insight into large account sales and
development. Good analytical and conceptual skills and sound business judgment.
Excellent communication and interpersonal skills with proven ability to lead and
motivate teams. Cultural sensitivity and ability to adapt. Specialties ICT Executive.
Sales Specialist in Cisco Borderless, Datacenter & Collaboration Architecture. Sales
Specialist in Avaya & Microsoft Unified Communication System. Sales Consultant in
End to End Network, Security & Systems based Solutions, Hosting and SMS. Sales
Expert in Cloud Services i.e. Hosted CRM, Hosted Exchange, Infrastructure as Service,
Platform as Service, Software as Service in addition to Cloud based Call Center,
Education & Health Services. Specialist in Consultation & Managed Services.
IT Manager
At Gulf Union Foods Company
Location: Saudi Arabia, Riyadh
Company Industry: Industrial
Job Role: Technology/IT
May 2005 - April 2009
Responsibilities:
• Overseeing major issues pertaining to the planning, managing and administration of all
systems, network and database installations - on an Oracle and SQL Server 2000
platform.
• Supervising testing, archiving, data migration and deletion, storage infrastructures, as
well as backup and disaster recovery procedures to ensure business continuity and
information lifecycle management solutions.
•Administering and optimizing company’s LAN/WAN infrastructure, executing
operations of the same in terms of installation, configuration, and maintenance.
Delivering required support for existing infrastructure and application.
•Monitoring and analyzing network traffic for security breaches, as well as Remote
Access services. In charge of user/group account management, authentications and
managing network protocols.

4. •Designing, implementing and monitoring remote connectivity for all locations, utilizing
CITRIX MetaFrame Presentation
Server, IP/VNP & ADSL communication lines, terminal server, Windows Pro Dial-up.
•Allocating tasks and responsibilities to IT staff regarding the installation and updating
of Anti-Virus software, regular scans, clearing detected threats as well as providing
troubleshooting solutions and preventive maintenance to ensure optimum system
performance.
•Evaluating user needs and system functionality, scheduling upgrades and backup of
hardware and software systems. Spearheading network software development, and other
main company software.
•Keeping abreast of latest technological advancements, monitoring software use licenses
and providing secure access to remote system users.
•Providing recommendations on design enhancements to the infrastructure to improve
reliability and performance of network reduce cost and Effect Company’s growth.
Network Administrator
At Madaen Al-Jazeera Co.
Location: Saudi Arabia, Riyadh
Company Industry: Information Technology
Job Role: Administration
October 2003 - May 2005
Responsibilities:
• Installed, tested and provided maintenance for hardware including PCs, printers, servers,
modems and cabling as well as for software applications, system software and internet
service providers.
• Administered existing databases. Assisted in the selection of new database systems
including design, redesign, creation and integration as well as conducting feasibility studies
and impact analysis. Configured and installed new versions of software, software
applications, and other software related to DBMS administration.
• Provided technical support in terms of responding to the needs and queries of network users
regarding their access to resources on the network and the operation of various software
programs. Trained users on software and equipment usage.
• Determined, resolved and reported software, hardware or operational shortcomings.
Consulted with department managers to develop system solutions in consistency with
the organizational objectives.
• Researched and evaluated new technologies. Coordinated network and application software
upgrades and testing.
• Established and maintained user connectivity by creating user accounts based on set
protocols as well as setting up user environment and directories. Monitored DBMS integrity
and security.
• Developed, managed and tested backup and recovery plans. Ensured storage, archiving,
backup and recovery procedures are functioning correctly. Practiced capacity planning.
• Assisted in formulating, implementing and communicating policies and procedures
related to network hardware and software acquisition, use, support, security, and backup.
• Negotiated vendor rates, outsourcers and contractors to secure infrastructure specific
products and services. Maintained all software license agreements.
Senior Sales & Marketing Executive
At Balda Experts for Information System Co.
Location: Saudi Arabia, Riyadh
Company Industry: Computer/Software
Job Role: Management
September 2000 - October 2003

5. Responsibilities:
• Explored new opportunities to further business growth. Maximized leverage of
organization image by implementing specific strategies and plans in addition to maintaining
knowledge of company products and services.
• Created and managed new sales by planning and implementing various advertising and
promotional programs for either some or all of the company’s products.
• Built effective client relationship through in-depth understanding of their business needs
and requirements.
• Directed and evaluated activities of the sales and marketing team. Handled all aspects of
their recruitment, training and performance. Ensured optimum levels of motivation among
them.
• Identified potential customers. Conferred with clients regarding products' specifications
and provided advice on types of equipment to purchase.
• Conducted competitor, sector and market research and analysis to conceptualize counter
strategies. Prepared reports and sales forecasts for upper management.
Senior Application Consultant
At Experts Business Systems Co.
Location: Egypt, Cairo
Company Industry: Computer/Software
Job Role: Support Services
October 1998 - August 2000
Highlight:
Received Accounting Software Expert training which covered modules that span various
sales, accounting and HR disciplines for the purpose of creating and automating business
transactions. The modules include: General Ledger, Cash Flow, Budgeting, Cash
Management, Inventory, Purchasing Control, Sales Control, Ordering System, Payables,
Receivables, HR & payroll System and Contracting.
Responsibilities:
• Spearheaded the execution of business process analysis for the customers’ key operations
including accounting, distribution, contracting and manufacturing. Conceptualized schema,
prepared test application functionality and provided cutting-edge training on the same.•
Performed infrastructure lifecycle assessments and associated technical tasks including
study, analysis, design, product installation, and test and system integration.
• Identified new revenue generating products and service opportunities. Assisted in selling
hardware and software products and provided detailed technical knowledge in the sale of
complex hardware and software solutions.
• Implemented systems at client sites including installation, testing and maintenance in
addition to planning backup and recovery procedures. Provided support in terms of training
and responding to queries regarding system usage.
• Handled report writing process encompassing analysis, design, building, testing and
implementing reports for client's application.
• Effectively customized the aforementioned modules to fit customers' requirements;
enhancing workflow by enabling users to automate the transactions of a certain business
process (Automation Business Process).

6. Education
Bachelor's degree Compute r Science
At Ain Shams University
Location: Cairo Egypt
Completion Date: August 1998
CISCO Certified Network Associate (CCNA)
At Horizon Center
Location: Riyadh, Saudi Arabia
Completion Date: April 2009
Skills
 Database Management, Networking, Sales & Marketing, Accounting, System
Consultation, Report Writing
 LAN/WAN Infrastructure, ODBC, Network Security, Account Mgmt., Network Protocol Suite
(TCP/IP)
 CITRIX MetaFrame Presentation Server, IP/VNP & ADSL, Anti-Virus Software, License
Agreements
 Accounting software Package, Profit Maximization, Feasibility Studies,
Advertising &Promotion
 Clientele Relationship, HR, Cost Analysis, Competitor/Market Research & Analysis, Reporting
 Win NT Server, Win 2000 Server, Win 2003 server, Exchange Server 2003, ISA Server,
SQL Server
 Seagate Crystal Reports, Oracle6i Reports, Oracle9i Reports, V10 Report Builder, Novell
 PC Installation, Maintenance, Troubleshooting
 ERP Systems (Expert-ERP, Orion, Matrix)
 MS Office, Windows Family, MS-DOS, Photo shop 6 -illustrator
 Help Desk Support, Business Negotiation, Client & Staff Training, Business
Development, Evaluation
 Communication & Interpersonal, Analytical and Problem Solving, Organization & Team
Building
 Configuration for CISCO Routers and Switches
 Strong background and experience in the enterprise applications solutions like CRM, ERP or HCM.
 Capacity to comprehend the strategic issues of selling CRM, HCM or ERP enterprise applications and
cloud solutions.
 Understanding of the enterprise software market
 Willing to travel on frequent basis
 Self-starter, fast learner and hungry for knowledge and information
 Fully aware of technology trends, industry standards and terminology
Languages
English
Arabic