Chad Walker is an experienced IT manager with over 20 years of experience leading software development teams. He has strengths in agile methodologies like Scrum, managing distributed teams, strategic planning, and building customer relationships. Currently he is an IT Manager at Transamerica where he oversees multiple development teams and has transitioned projects to agile. Previously he was an IT Manager at Verizon Business where he supported revenue generating systems.

1. Chad Walker
Cedar Rapids,Iowa cccwalker1@msn.com 319-693-9178
www.linkedin.com/in/chadwalker2
CAREER SUMMARY
Experienced information technology manager leading software development teams responsible for building
and maintaining websites, web applications, and middleware components. Worked for two Fortune 500
companies in financial services and telecommunications industry. Held position of President and Finance Chair
for non-profit organizations. Strengths include:
 Leading distributed teams
 Managing agile teams using Scrum
 Setting priorities
 Strategic planning
 Simplifying processes and procedures
 Learning new technologies
 Coaching employees
 Delegating tasks
 Building strong customer relationships
 Conflict issue resolution
 Sensing pulse of people and situations
 Employee Engagement
PROFESSIONAL EXPERIENCE
TRANSAMERICA, Cedar Rapids, IA 2010 –Present
IT Manager
Plan, direct, and coordinate multiple development teams building websites, web applications, and middleware
components providing web tools to internal and external customers.
 Managed multiple development teams supporting websites/microsites, web applications, and
mobile apps. Supported internal and external customers providing marketing tools, sales tools,
product details, illustration calculators, and policy detail information.
 Supported applications utilizing many different languages, frameworks, and technologies.
(WebSphere, IIS, .net, Java, JavaScript, Cordova, HTML, HTML5, CSS, CSS3, Bootstrap, CMS, AJAX,
SOAP, XML, Oracle, SQL Server, Team Site, SharePoint, Google Analytics, Webtrends)
 Led the transition of mobile iPad app. Development was outsourced allowing us to add resources
and maintain cost structure. Modified app to call web services replacing hard coded logic. Hybrid
technologies are being implemented allowing apple or android tablet usage.
 One of first teams in Transamerica to transition from waterfall to agile project methodology utilizing
the Scrum framework. Resulted in employee empowerment, servant leadership, and product owner
satisfaction. Acted as the product owner and scrum master for multiple teams.
 Took part in monthly sprint planning meetings, retrospectives, sprint reviews, and product backlog
grooming.
 Facilitated employee engagement activities. Co-lead for the 2013 TechFest program that inspires
innovation and out of the box thinking. Facilitated monthly meetings where employees can share
new technologies. Coordinated offsite meetings for team building. Encouraged team to spend eight
hours a month doing research.
 Built offshore development team to address increased demand for development work. Costs
remained low and team was able to support additional work load.

2. Chad Walker, cccwalker1@msn.com, 319-693-9178 Page 2
 Implemented a SharePoint solution to manage content change requests for multiple websites.
Solution eliminated lost emails, established work flow process, provided details needed to monitor
status and generated month end reporting.
 Improved code migration change management process by implementing RepliWeb jobs automating
manual code moves. Migration process moved to change management; process followed SOX
compliance rules.
 Partnered with agent support team to implement enhancements to agent portals. Policy search was
enhanced to include the last 10 searches. Agents no longer had to type in the policy number they
could select it from a drop down menu making it easier to check status. Gave agents ability to
impersonate users to simplify issue resolution.
 Implemented new metrics gathering process and key performance indicators for Transamerica
technology group. Incidents, productivity, on-time delivery, defects, SLA’s.
VERIZON BUSINESS, Cedar Rapids, IA 1998 - 2010
IT Manager
Plan, direct, and coordinate development teams supporting a wide array of applications spanning both mid-
range and mainframe: traffic processing, contract enrollments, accounts receivable, commercial billing, and
web based reports.
 Promoted in 1998 to Manager of multiple IT systems responsible for over $500 million in monthly
revenue.
 Ring of Champions winner given to 1% of MCI employees each year.
 Guided architecture and infrastructure improvements focused on system performance and
efficiency.
 Established strong rapport with marketing, revenue operations, internal and external audit
 Mentored release leaders by providing guidance, situational one-on-one coaching, and feedback.
 Managed hardware end of life replacement across multiple web based applications.
 Complied with companywide security initiatives and Sarbanes-Oxley Act.
 Created, submitted, and approved project plans acquiring adequate funding for IT team.
 Established strong rapport with marketing, revenue operations, internal and external audit.
EDUCATION
B.B.A., Management Information Systems, University of Iowa, 1995
CERTIFICATIONS
Certified Scrum Master, 2013
VOLUNTEER EXPERIENCE
Cedar Rapids Hockey Association (CRHA), Cedar Rapids, IA - 2013 – 2015
President - Responsible for leading all CRHA activities: ensuring policies and procedures are followed, growth
and retention, ice scheduling, tournament schedules, house league coordination, fundraising, sponsorships
background checks, and tryouts.
Marion First United Methodist Church, 2008 - 2009
Finance Chairperson - Managed $1.5M budget of the second largest Methodist church in Iowa