CV

1. Hossam Saber Ali
Mobile: +971 504843419
Mobile: +974 70070318
Mobile: +20 1003563431
E-Mail: hossamsaber@gmail.com
Career Summary:
An IT Professional who have a vast experience in the IT field, engaged in projects in Egypt, Qatar, Saudi
Arabia and UAE providing technical assistance in modeling and implementing Modern Taxation
Administration, Financial, Accounting, Human-Resource and Payroll Systems.
Achieving high success-implementing solutions for public and private sector with excellent experience
in business analysis & design, development and programming of web & desktop-based solutions
including infrastructure deployment, software architecture techniques and data modeling & database
design.
Qualifications:
• Analytical and creative thinker with an ability to develop effective and efficient solutions.
• Providing essential team leadership and support through effective interpersonal,
organizational, and leadership abilities.
• Identifying problem areas and performance gaps to mitigate - or eliminate -issues and
maintain compliance with PM framework standards and procedures.
• Possess effective communication skills to deal efficiently with the clients.
• Excellent Database designing concepts & advanced research abilities.
• Good understanding of ITIL, OOC, SDLC & AGILE methodologies.
Academic Qualifications:
• B.Sc. (Computer Science and Information Systems) / 2003
The Higher Institute for Optics Technology.
Graduation Project “Grade Excellent”.
• Diploma in Business Administrative Information Systems / 2011.
The Higher Institute for Optics Technology.
Graduation “Very Good”
Personal Information:
Gender: Male
Nationality: Egyptian
Birthday: 25-09-1982
Marital Status: Married
Military Status: Exempted
Languages:
• Arabic Native Tongue
• English Fluent
• German Basic

2. Professional Certificates:
• ITIL v3 in IT Service Management.
Professional Courses:
• Programming XML & Related Technologies with Java
• Introduction to XML & Related Technologies
• Analyzing Requirements and Defining Microsoft 2710
• Java Programming Fundamentals.
• Microsoft Solutions Framework Essentials 1846
• Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services 6236
• Visual Studio 2008 ADO.NET 3.5 6464
• Core Data Access with Microsoft Visual Studio 2541
• Developing Web Applications Using Microsoft Visual Studio 2008 2310C
• Microsoft Office Visio 2007 50107
Technical Skills:
Microsoft Visual Studio.Net (VB - C# - ASP.NET) Microsoft Project
Microsoft Dot Net Framework Technologies Microsoft Visio
Microsoft SQL Server (SSRS- SSIS - SSAS) VMware vSphere, Workstation
Microsoft WSUS Citrix XenApp & XenDesktop
Microsoft Office Suite Microsoft Dynamics AX
Microsoft Power BI IBM Rational RequisitePro
Power Designer Microsoft Azure Services
IBM SPSS Balsamiq
Sybase Database Qlik View
SOAP and REST APIs Process Maker Workflow
Work History:
Senior Business Analyst
ADSSSA - UAE
November 2018 - Present
Business System Analyst & Technical Applications
Support
ASIS Corp - Qatar
July 2018 – November 2018
[4 Months]
Technical Applications Support (Team Lead)
GET Group Holdings - Qatar
November 2016 - July 2018
[1+ Year]
Business System Analyst & Project Coordinator
ETA “Egyptian Tax Authority - VAT” - Egypt
April 2009 - June 2016
[8+ Years]
IT Administrator [Part Time]
Mastertech International - Egypt
January 2012 - June 2016 (Part Time)
[4+ Years]
IT Administrator & Technical Support [Part Time]
4Directions for Tourism Services - Egypt
May 2006 - November 2011 (Part Time)
[5+ Years]
Junior IT Technical Support
Promax Zawaya - Egypt UAE
Sep 2006 - Dec 2009 (Part Time)
[3+ Years]

3. Work Experience:
07/2018 - Present:
ASIS Corp Ltd. [Private Sector] [Full Time] Qatar
Position: (07-2018 - Present) Business System Analyst & Technical Applications
Support
• Gathering information from stakeholders to analyze their software needs and documenting
every step.
• Implement advanced strategies for gathering, reviewing and analyzing data requirements.
• Prioritize requirements and create conceptual prototypes and mock-ups.
• Master strategic business process modeling, traceability and quality management
techniques.
• Apply best practices for effective communication and problem-solving.
• Defines and documents customer business functions and processes using the following
techniques:
 Business Requirements Document (BRD).
 System Requirements Specifications (SRS).
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements
to existing systems; ensures the system design fits the needs of the users.
• Identifies opportunities for improving business processes through information systems
and/or non-system driver changes; assists in the preparation of proposals to develop new
systems and/or operational changes.
• Participates in user acceptance testing and testing of new system functionality.
• Prepare user guide document for existing systems.
• Acted as the point of contact and communicate project status adequately to all participants.
• Create and maintain comprehensive project documentation, plans and reports.

4. 11/2016 - 07/2018:
GET Group Holdings Ltd. [Private Sector] [Full Time] Qatar
Position: (11-2016 - 07-2018) Technical Applications Support (Team Lead)
• Leading the support team to achieve high standard patterns in dealing with critical
problems.
• Propose tactics towards the development of customer support in order to ensure the
achievement of service excellence and raise the levels of customer satisfaction and
retention.
• Responsible for preparing a regular forecast on consumable consumption.
• Produce quarterly report documenting recurring issues.
• Support software installation of E-Purse System Project (Card Issuing/Back Office/Cash
Collections) for Hamad Medical Corporation.
• Provide exceptional support to end users by responding to email and telephone support
requests.
• Remotely connect to user’s computers, determine minimal use case to recreate the issue,
solve the issue if possible or provide concise details to development for further analysis and
resolution.
• Analyze each support request for the root cause and documenting troubleshooting and
problem resolution steps.
• Resolving Operating systems (Windows, Linux, Mac) and general desktop support issues.
• Diagnosing and solving hardware/software faults for POS machines.
• Logging customer/employee queries.
• Prioritizing and managing many open cases at one time.
• Generate complex reports using SQL-Query when required.
• Supporting software deployment and create the project workspace to the configuration
controller.
• Maintaining the customer support systems and applications related to the electronic
customer relationship management (CRM).
• Communicating with the Dev team to deliver the full picture of the business needs of the
client.

5. 04/2009 - 06/2016:
ETA “Egyptian Tax Authority” [Government Sector] [Full Time] Egypt
Position:
(04-2009 - 09-2010) Business System Analyst & Application Developer
(10-2010 - 11-2012) Business Intelligence Analyst “SQL Proficiency”
(12-2012 - 06-2016) Business System Analyst & Project Coordinator
• Meeting with various depts. Managers and employees to analyze their software needs and
documenting every step.
• Co-developed applications like (Audit, Anti evasion, HR) in the taxation systems.
• Designing databases to the known database design standards using Microsoft SQL Server.
• Responsible for the customization, planning, deployment of the HR systems.
• Participated in the merge process between “Egyptian Sales Tax Authority” and the
“Egyptian General Tax Authority”.
• Co-developed the internal messaging sub system to facilitate the transfer of the Help desk
requests for the remote regions to fix the problems more quickly and efficiently.
• Solving Microsoft SQL Server database problems regarding installations, restoration,
backups, creating disaster recovery plans.
• Testing and evaluating new technologies.
• Implement new data analysis methodologies.
• Develop policies and procedures for the collection and analysis of data.
• Perform data profiling to identify and understand anomalies.
• Generating complex statistics reports using IBM SPSS.
• Provide technical support for existing reports, dashboards, or other tools.
• Synthesize current business intelligence or trend data to support recommendations for
action.
• Provide support for obsolete software technologies through the Helpdesk platform.
• Prepare the yearly IT Plan for the department by coordinating activities, resources,
equipment and information.
• Prepare project proposals, timeframes, schedule and budget.
• Acted as the point of contact and communicate project status adequately to all participants.
• Make certain that clients’ needs are met as the project evolves.
• Monitor and track project’s progress and handle any issues that arise.
• Report and escalate to management as needed.
• Create and maintain comprehensive project documentation, plans and reports.
All documents & certificates will be furnished upon request.