Usage Metrics for Your LMA-Managed Packages provides daily usage data for partners on how subscribers are using their packages. The data includes counts of interactions with custom objects and Visualforce pages, as well as page load times and unique user counts. Partners can enable Usage Metrics for their packages by having their packaging and reporting orgs join an Environment Hub. The data is delivered through standard objects to the reporting org for partners to access and analyze.

1. Usage Metrics for Your LMA-
Managed Packages
​ Rob Fitzpatrick
​ Senior Developer – Signup & ISV Tools
​ rfitzpatrick@salesforce.com
​
How Your Customers are Using Your Packages - Collected by
Salesforce and Delivered to You

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3. We're Going to Talk About
​ What does Usage Metrics offer?
​ What does the data look like?
​ How do I turn on Usage Metrics for my package?
​ How do I access the data Salesforce provides?
​ Q & A

4. Partners Want to Know…
​ “Which subscribers and prospects are my package's most active users?"
​ “What features are subscribers using most? What are they slow to adopt?”
​ “Do my customers have the right licenses for their org?”
​ “Are my pages loading quickly enough that end users have a positive experience?”
​ “Are warning signs of subscriber attrition showing up?”

5. Salesforce Usage Metrics
​ How your subscribers use your packages – delivered daily
​ Data delivered in a text file, each line tells you how an org interacts with one page or object
​ Custom Objects
​ "00Dxx0000001gbk","suborg1","Enterprise Edition","ACTIVE","1.0","MyPkgCalWidget1","33"
​ "00Dxx0000001gbk","suborg1","Enterprise Edition","ACTIVE","1.0", "MyPkgLeadsWidget1","1027"
First five fields are standard information about the subscriber's org:
Organization Id, Name, Edition, Status, Package Version
Then
• Custom Object Name
• Custom Object Count

6. Salesforce Usage Metrics
​ How your subscribers use your packages – delivered daily
​ VisualForce
​ "00Dxx000001fish","Acme","Enterprise Edition","ACTIVE","1.0","/apex/ns1__mainpage","7","3","66.0"
​ "00Dxx000001fish","Acme","Enterprise Edition","ACTIVE","1.0","/apex/ns1__view1","13","1","328.0"
​ "00Dxx000002fish","Umbrella","Enterprise Edition","TRIAL","1.0","/apex/ns1__mainpage","5","5","73.6"
​ "00Dxx000002fish","Umbrella","Enterprise Edition","TRIAL","1.0","/apex/ns1__view2","37","20","50.8"
• Visualforce page name
• Count of page loads for the day
• Count of unique users who visited the page – subscribers' use increasing? Decreasing?
• Average load time in ms – Are the users having a positive experience?

7. How Do I Enable Usage Metrics for My Package?
​ Environment Hub a pre-requisite
Packaging
Org
Reporting
Org
Environment
Hub
Usage
Metrics Data
Customer Org 1
Customer Org 2
Customer Org N
Customer Org …
​ Packaging Org
• DE Org
• Where you build/package/release your app
• Member of your Environment Hub
• Requests Usage Metrics be enabled
​ Reporting Org
• Member of your Environment Hub
• Usage Metrics data objects delivered here
• May or may not be your main business/LMO org, your choice

8. ​ MetricsDataFile
• Standard Object
• Every instance delivers to your reporting org daily
• One object per instance for VisualForce metrics
• One object per instance for Custom Object metrics
​ That's about 100 (and counting!) new MetricsDataFile objects every day
​ API Access only
Usage Metrics Delivery

9. ​ Fields
​ MetricsStartDate
​ MetricsEndDate
​ NamespacePrefix
​ MetricsType (CustomObject or Visualforce)
​ MetricsDataFile field
• One data point about a page or object per line
• Base64-encoded text
MetricsDataFile
Usage Metrics Standard Object

10. • Salesforce Unmanaged Package
• Free to Use
• Suitable for smaller volumes of metrics
data, constrained by the limits for
interactive Apex
• Published as Unmanaged so that you
have access to the source
• Source can be leveraged as a jumpstart
for your own clients
Visualization App – Salesforce Labs

11. ​ Set up Environment Hub to establish trust between orgs
​ Log a case in Partner Community to get Usage Metrics turned on for your release org
​ Try out the Labs Visualization App
Next Steps

12. ​ Introductory Blog Post / Overview
​ https://developer.salesforce.com/blogs/isv/2014/04/get-better-visibility-business-announcing-
usage-metrics-pilot-feature.html
​ ISVforce Guide on Usage Metrics
​ https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/
usage_metrics_intro.htm
​ Visualization Package on AppExchange
​ https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5FMvEAN
Additional Resources & Links

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15. Looking for the Partner Session Replays and Slides?
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16. New ISV Module on Trailhead
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18. Celebrate Success at the AppBash
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​ When: Wednesday, September 16
​ Where: City View at the Metreon
​ Who: Partners and Customers
​ Access: Full Conference or Booth Pass plus ID
required
​ Time: 7:00pm – partners & alliances employees
​ 9:00pm – customers and employees welcome

19. Q & A

20. Thank you