RANA Tech Solutions
Towards Customer Satisfaction
1
BASIC AWARENANCE TRAINING ON
KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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INTRODUCED BY “MASAAKI
IMAI”
KAI = CHANGEZEN = BETTER
KAIZEN MEANS “CHANGE FOR
BETTER”
CONTINUAL IMPROVEMENT
KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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Kaizen is a degree of awareness in each human being for sensing
waste around us and finding good ideas in our companies to counter
these wastes.
Benefits of Kaizen are number of good ideas that we can replicate in
our company and can improve observation and creative skills
CONTINUAL IMPROVEMENT
KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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Making a great number of continuous lasting improvements
 Discovering small problems and eliminating them.
 Attacking causes of problems, not just the symptoms.
 Kaizen leads to improving activities as against processes.
KAIZEN MEANS
RANA Tech Solutions
Towards Customer Satisfaction
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 Whatever we do can be continuously improved, be it our working
life or personal life.
 Kaizen is something that anybody can do, every operator must
devote time for making improvements.
 Kaizen means looking at everyday work in a new way, seeking
out areas, aspects of work to improve upon.
The Kaizen philosophy implies that
RANA Tech Solutions
Towards Customer Satisfaction
7
Characteristics of a good Kaizen
• Solve problems effecting many activities.
• Simplifies the methods and means of use.
• Cost very little money, if any, to implement.
• Uses existing resources fully, to their best.
• Corresponds to departmental and company goals and policies.
• Does not cause any negative side effects or problems in any other
area.
WHAT IS A GOOD KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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RESTORATIVE – TO RESTORE TO NORMAL/STANDARD
SPECIFICATIONS
RENOVATIVE – IMPROVING STANDARD/ MORE THAN
SPECIFICATIONS
CONTINUAL IMPROVEMENT
KAIZEN TYPES
RANA Tech Solutions
Towards Customer Satisfaction
9
EACH EMPLOYEE SHOULD KNOW ABOUT
- MUDA ( WASTES)
- MURI (STRAIN)
- MURA ISCREPANCY)
THE SEVEN WASTES
1. OVER PRODUCTION
2. WAITING
3. TRANSPORTATION
4. EXCESSIVE PROCESS
5. STOCKS
6. MOTION (MOVEMENTS)
7. MAKING DEFECTIVE PRODUCTS
CONTINUAL IMPROVEMENT
KAIZEN APPROACH
RANA Tech Solutions
Towards Customer Satisfaction
10
KAI – ZEN literally it means change for the better. It is continuous,
incremental improvement. It fits into the age old adage “Little drops
of water aggregate to make the ocean”.
Basics of Kaizen
1. Muda – Avoidance of any form of wastage – raw material, effort, or
facilities.
2. Mura – Work not conforming to standards or quality – results in
rejection & rework. Avoid poor quality of work.
3. Muri - Unnecessary strain in performing a task – productivity will be
Lowered.
“work smart not just work hard”
Effectiveness, results and not just efficiently doing without effective
results.
KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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HOW TO PROCEED IN KAIZEN
THROUGH WHY, WHY ANALYSIS
WHAT IS WHY ,WHY ANALYSIS?
ASK QUESTIONS FROM PROBLEM, THEN ASK WHY
FROM ANSWER AND GO ON TILL YOU GET ROOT
CAUSE.
CONTINUAL IMPROVEMENT
KAIZEN APPROACH
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN GENERATING IDEAS
ECRS APPROACH
E – Eliminate
C – Combine
R – Replace
S - Simplify
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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Basic Points For Watching the Work site
1. Look into the Rejection area – Watch the work site and look
for causes of defects.
2. Watch the worker’s movements & displacements – Isn’t
there any wasted movements?
3. Watch the work flow – Isn’t there any part accumulation in
the process or line ?
4. Watch scrap – Isn’t there any room for reuse or
recirculation ?
5. Watch rubbish – No usable material ?
6. Watch stopped machines – Isn’t there any wasteful operation,
conveyer moving or engine running?
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Towards Customer Satisfaction
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• Kaizen improvements that can be done are easily identifiable by
people doing their tasks.
• Task performers know their work related problems and also know
how to solve them.
• There cannot be resistance to change for it is their idea.
• Adjustment to new ways become possible.
• Solutions are nearer to reality of situation.
• Easily implementable.
• Solutions are COMMON SENSE approach and are of LOW
COST.
BENEFITS OF KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
16
• Work efficiency gets enhanced.
• Mind gets attuned to constant improvements and people get to
observe things more closely.
• Kaizens are implemented by the task performers themselves.
• It adds value through continuous improvement and continuous
cost reduction.
BENEFITS OF KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
17
CULTURAL DIFFERENCES
KAIZEN AND TRADITIONAL ORGANIZATION
RANA Tech Solutions
Towards Customer Satisfaction
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ROAD MAP
KAIZEN IMPLEMENTATION
 TRAINING
 INITIATION OF KAIZEN ACTIVITY FROM -
- MUDA (WASTE)
- MURI (STRAIN)
- MURA(DESCREPANCY)
PROBLEM IDENTIFICATION
REGISTERATION OF THE KAIZEN
 DO KAIZEN ACTIVITY
 PRESENTATION OF KAIZEN
 HORIZONTAL DEPLOYMENT TO OTHER AREAS
 REWARD/APPRECIATION
 TARGET – TO ESTABLISH KAIZEN AS PART OF DAILY WORK CULTURE
RANA Tech Solutions
Towards Customer Satisfaction
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EXAMPLES OF KAIZEN
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN - 1
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN - 2
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN - 3
RANA Tech Solutions
Towards Customer Satisfaction
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KAIZEN - 4
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Towards Customer Satisfaction
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KAIZEN - 5
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Towards Customer Satisfaction
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Any
Questions,
???
Thanks.

Kaizen

  • 1.
    RANA Tech Solutions TowardsCustomer Satisfaction 1 BASIC AWARENANCE TRAINING ON KAIZEN
  • 2.
    RANA Tech Solutions TowardsCustomer Satisfaction 2 KAIZEN
  • 3.
    RANA Tech Solutions TowardsCustomer Satisfaction 3 INTRODUCED BY “MASAAKI IMAI” KAI = CHANGEZEN = BETTER KAIZEN MEANS “CHANGE FOR BETTER” CONTINUAL IMPROVEMENT KAIZEN
  • 4.
    RANA Tech Solutions TowardsCustomer Satisfaction 4 Kaizen is a degree of awareness in each human being for sensing waste around us and finding good ideas in our companies to counter these wastes. Benefits of Kaizen are number of good ideas that we can replicate in our company and can improve observation and creative skills CONTINUAL IMPROVEMENT KAIZEN
  • 5.
    RANA Tech Solutions TowardsCustomer Satisfaction 5 Making a great number of continuous lasting improvements  Discovering small problems and eliminating them.  Attacking causes of problems, not just the symptoms.  Kaizen leads to improving activities as against processes. KAIZEN MEANS
  • 6.
    RANA Tech Solutions TowardsCustomer Satisfaction 6  Whatever we do can be continuously improved, be it our working life or personal life.  Kaizen is something that anybody can do, every operator must devote time for making improvements.  Kaizen means looking at everyday work in a new way, seeking out areas, aspects of work to improve upon. The Kaizen philosophy implies that
  • 7.
    RANA Tech Solutions TowardsCustomer Satisfaction 7 Characteristics of a good Kaizen • Solve problems effecting many activities. • Simplifies the methods and means of use. • Cost very little money, if any, to implement. • Uses existing resources fully, to their best. • Corresponds to departmental and company goals and policies. • Does not cause any negative side effects or problems in any other area. WHAT IS A GOOD KAIZEN
  • 8.
    RANA Tech Solutions TowardsCustomer Satisfaction 8 RESTORATIVE – TO RESTORE TO NORMAL/STANDARD SPECIFICATIONS RENOVATIVE – IMPROVING STANDARD/ MORE THAN SPECIFICATIONS CONTINUAL IMPROVEMENT KAIZEN TYPES
  • 9.
    RANA Tech Solutions TowardsCustomer Satisfaction 9 EACH EMPLOYEE SHOULD KNOW ABOUT - MUDA ( WASTES) - MURI (STRAIN) - MURA ISCREPANCY) THE SEVEN WASTES 1. OVER PRODUCTION 2. WAITING 3. TRANSPORTATION 4. EXCESSIVE PROCESS 5. STOCKS 6. MOTION (MOVEMENTS) 7. MAKING DEFECTIVE PRODUCTS CONTINUAL IMPROVEMENT KAIZEN APPROACH
  • 10.
    RANA Tech Solutions TowardsCustomer Satisfaction 10 KAI – ZEN literally it means change for the better. It is continuous, incremental improvement. It fits into the age old adage “Little drops of water aggregate to make the ocean”. Basics of Kaizen 1. Muda – Avoidance of any form of wastage – raw material, effort, or facilities. 2. Mura – Work not conforming to standards or quality – results in rejection & rework. Avoid poor quality of work. 3. Muri - Unnecessary strain in performing a task – productivity will be Lowered. “work smart not just work hard” Effectiveness, results and not just efficiently doing without effective results. KAIZEN
  • 11.
    RANA Tech Solutions TowardsCustomer Satisfaction 11 HOW TO PROCEED IN KAIZEN THROUGH WHY, WHY ANALYSIS WHAT IS WHY ,WHY ANALYSIS? ASK QUESTIONS FROM PROBLEM, THEN ASK WHY FROM ANSWER AND GO ON TILL YOU GET ROOT CAUSE. CONTINUAL IMPROVEMENT KAIZEN APPROACH
  • 12.
    RANA Tech Solutions TowardsCustomer Satisfaction 12 KAIZEN GENERATING IDEAS ECRS APPROACH E – Eliminate C – Combine R – Replace S - Simplify
  • 13.
    RANA Tech Solutions TowardsCustomer Satisfaction 13 KAIZEN
  • 14.
    RANA Tech Solutions TowardsCustomer Satisfaction 14 Basic Points For Watching the Work site 1. Look into the Rejection area – Watch the work site and look for causes of defects. 2. Watch the worker’s movements & displacements – Isn’t there any wasted movements? 3. Watch the work flow – Isn’t there any part accumulation in the process or line ? 4. Watch scrap – Isn’t there any room for reuse or recirculation ? 5. Watch rubbish – No usable material ? 6. Watch stopped machines – Isn’t there any wasteful operation, conveyer moving or engine running?
  • 15.
    RANA Tech Solutions TowardsCustomer Satisfaction 15 • Kaizen improvements that can be done are easily identifiable by people doing their tasks. • Task performers know their work related problems and also know how to solve them. • There cannot be resistance to change for it is their idea. • Adjustment to new ways become possible. • Solutions are nearer to reality of situation. • Easily implementable. • Solutions are COMMON SENSE approach and are of LOW COST. BENEFITS OF KAIZEN
  • 16.
    RANA Tech Solutions TowardsCustomer Satisfaction 16 • Work efficiency gets enhanced. • Mind gets attuned to constant improvements and people get to observe things more closely. • Kaizens are implemented by the task performers themselves. • It adds value through continuous improvement and continuous cost reduction. BENEFITS OF KAIZEN
  • 17.
    RANA Tech Solutions TowardsCustomer Satisfaction 17 CULTURAL DIFFERENCES KAIZEN AND TRADITIONAL ORGANIZATION
  • 18.
    RANA Tech Solutions TowardsCustomer Satisfaction 18 ROAD MAP KAIZEN IMPLEMENTATION  TRAINING  INITIATION OF KAIZEN ACTIVITY FROM - - MUDA (WASTE) - MURI (STRAIN) - MURA(DESCREPANCY) PROBLEM IDENTIFICATION REGISTERATION OF THE KAIZEN  DO KAIZEN ACTIVITY  PRESENTATION OF KAIZEN  HORIZONTAL DEPLOYMENT TO OTHER AREAS  REWARD/APPRECIATION  TARGET – TO ESTABLISH KAIZEN AS PART OF DAILY WORK CULTURE
  • 19.
    RANA Tech Solutions TowardsCustomer Satisfaction 19 EXAMPLES OF KAIZEN
  • 20.
    RANA Tech Solutions TowardsCustomer Satisfaction 20 KAIZEN - 1
  • 21.
    RANA Tech Solutions TowardsCustomer Satisfaction 21 KAIZEN - 2
  • 22.
    RANA Tech Solutions TowardsCustomer Satisfaction 22 KAIZEN - 3
  • 23.
    RANA Tech Solutions TowardsCustomer Satisfaction 23 KAIZEN - 4
  • 24.
    RANA Tech Solutions TowardsCustomer Satisfaction 24 KAIZEN - 5
  • 25.
    RANA Tech Solutions TowardsCustomer Satisfaction 25 Any Questions, ??? Thanks.