- Выстраивание мульти канального взаимодействия,
-Интернет статистика по России
-Москва идет в мобильный интернет
- Лояльные клиенты общаются по многим каналам
- Зачем строить омни-канальное взаимодействие
- Этапы омни-канального взаимодействия
- Ориентируемся на продукт, а не на клиента
- Примеры проектов омни-канального взаимодействия
WEBINAR: Customer Lifecycle Management for Mobile Marketers with Ashish KhatriMoEngage Inc.
Learn customer lifecycle management strategies implemented by leading brands across industries as varied as video streaming, telecom, and credit/debit cards. Join Ashish Khatri, exemplary customer marketing professional as he shares best practices around customer lifecycle management for your organization. Learn easy-to-implement strategies that ensure not just higher returns from each customer but also decrease acquisition costs for your marketing efforts.
You'll learn:
1) Introduction to Customer lifecycle management for the Mobile-first World, from targeting to retention.
2) Examples, insights, and strategies that Ashish used to improve on-boarding, retention, adoption, loyalty, and LTV.
3) Practical ideas to help boost your retention and engagement numbers.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
Advanced digital marketing for Retail for Omnichannel businessesChakrapani Anumula
Advanced digital marketing for Retail for Omnichannel businesses By Dyvik Chenna - Product Marketing Manager (Head) at Clevert
6th Annual Digital Marketing Summit 16th December , 2018. Conducted by iDoneSEO
WEBINAR: Customer Lifecycle Management for Mobile Marketers with Ashish KhatriMoEngage Inc.
Learn customer lifecycle management strategies implemented by leading brands across industries as varied as video streaming, telecom, and credit/debit cards. Join Ashish Khatri, exemplary customer marketing professional as he shares best practices around customer lifecycle management for your organization. Learn easy-to-implement strategies that ensure not just higher returns from each customer but also decrease acquisition costs for your marketing efforts.
You'll learn:
1) Introduction to Customer lifecycle management for the Mobile-first World, from targeting to retention.
2) Examples, insights, and strategies that Ashish used to improve on-boarding, retention, adoption, loyalty, and LTV.
3) Practical ideas to help boost your retention and engagement numbers.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
Advanced digital marketing for Retail for Omnichannel businessesChakrapani Anumula
Advanced digital marketing for Retail for Omnichannel businesses By Dyvik Chenna - Product Marketing Manager (Head) at Clevert
6th Annual Digital Marketing Summit 16th December , 2018. Conducted by iDoneSEO
Today’s customers expect more from your products, services and the way they interact with them as a brand.
In The Smarter Marketer’s Guide you’ll find out how smart marketing approaches deliver great customer engagement and effective campaigns.
It includes how to find, retain and build relationships with your customers while identifying the most profitable ones.
Engage like Amazon: omnichannel HCPs engagement for pharma marketingViseven
The popularity of omnichannel approach is growing across all markets and regions, leaving multichannel behind. Giants like Amazon, Disney, and Starbucks have already built their own omnichannel digital marketing strategies. Unveil the difference between multichannel and omnichannel engagement in pharma marketing and choose the best way to launch your next HCPs engagement campaign.
Contact Viseven to build the efficient multi/omnichannel strategy: https://viseven.com/contact-us
https://viseven.com/
Subscribe to youtube channel https://bit.ly/38owdcN
Multichannel Marketing: The Key to Expanding RevenueInvoca
Multichannel marketing is now. You may be an offline expert, but mobile and online are dominant mainstream media. Not advertising in these channels? Then you’re leaving money on the table. Today’s DR connects offline, online and mobile, ensuring the customer experience is seamlessly optimized and fully tracked across all three. Leading call marketing technology captures and converts more high-value customers across all mediums, is highly accessible, and easy to set-up. During this one-hour session, our industry experts will: 1) Explain how today’s DR needs multichannel marketing; 2) Provide examples of successful implementation; and 3) Teach how to launch complementary offline, online and mobile campaigns.
How Omni-Channel Marketing Can Drive ROI For Your BusinessCleverTap
Omni-channel marketing is an intelligent way to think about the customer journey. From desktop to a native app, mobile web to IoT, a holistic approach across digital platforms provide a seamless customer experience. Learn how other businesses succeed with omni-channel marketing.
Omnichannel Marketing For Creating A Seamless Customer Experience PowerPoint ...SlideTeam
Customer nowadays look for effective marketing channels to differentiate the products, its features and wants a personalized shopping experience. Hence, most of the companies are shifting from multichannel to omnichannel marketing strategies to provide their customers a seamless shopping experience by increasing their brands presence. The current scenario is that the company is using multichannel marking strategy and is incurring losses in terms of revenue, customer retention, mobile traffic frequency, customer conversion rate etc. The company wants to shift to Omni channel Marketing Strategy in order to gain the competitive advantage and increase their overall presence on multiple digital platforms. Company wants to integrate physical, digital and mobile sales channels to support and provide better purchasing experience. This presentation provides some information and details on need for omnichannel marketing to the business, issues in implementing omnichannel marketing strategy, omnichannel marketing global statistics, approaches to implement omnichannel marketing strategy, mobile applications to be used for omnichannel marketing, types of digital advertising channels with relative usage costs, ways to increase mobile application engagement, omnichannel marketing model of the company, comparing omnichannel marketing costs vs multichannel marketing costs, omnichannel marketing automation process flowchart, tools to improve marketing efforts, sales process automation model of the company, key benefits of using omnichannel marketing, omnichannel marketing dashboard with revenue and total spend, future user statistics of the company after implementing omnichannel marketing etc. After evaluating the benefits, outcomes and costs of the omnichannel marketing, the company will choose the best approach and strategy to implement and shift to Omni channel marketing and replace multichannel marketing with it. https://bit.ly/3eSPYNq
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر DataArt
توضیحات وبینار
هر نوع خودکارسازی و اتوماسیون فرایندها با این هدف که مشتریان را با نرخ بیشتر، در زمان کوتاهتر و با هزینه کمتر در مسیر قیف فروش (یا قیف بازاریابی) حرکت دهد و هدایت کند را اتوماسیون بازاریابی یا همان مارکتینگ آتومیشن میگوییم. (متمم)
سیستمهای مارکتینگ آتومیشن، با تمرکز بر اطلاعات به دست آمده از رفتار و تعامل کاربران، به تعریفی نسبتا جامع از رفتار، نیازها و انتظارات مشتریان دست پیدا میکنند و بر اساس این شناخت، مدل ارتباطی کسبوکار با مشتری را تعریف میکنند. در واقع میتوان گفت سگمنت بندی و گروه بندی مخاطبان با توجه به ویژگی های مشترک آنها است که منجر به تعامل موثرتر بین کسبوکار و کاربران میشود.
با کمک سیستمهای مارکتینگ آتومیشن، فرایندها و تسکهای تکراری که همیشه به صورت دستی انجام شدهاند با استفاده از ابزارهای بازاریابی دیجیتال انجام میشوند. همچنین دادههایی که تاکنون هیچ گونه تحلیلی برروی آنها صورت نگرفته، تحلیل شده و رفتار مشتری بر اساس آنها تحلیل میشود.
اتوماسیون بازاریابی در برنامهریزی، اجرا و آنالیز کمپینها نیز به ما کمک میکند. با استفاده از یک سیستم مارکتینگ اتومیشن کارآمد، به سادگی میتوان سرنخ (Lead) های احتمالی را به مشتریان کسبوکار تبدیل کرد.
اما اینها تنها فواید مارکتینگ آتومیشن نیستند. اتوماسیون بازاریابی میتواند به فرایندهای زیر هم کمک کند:
همسو شدن بیشتر فروش، بازاریابی و تبلیغات
کاهش هزینههای صرف شده برای کسانی که مشتری ما نخواهند شد
افزایش سرعت پاسخ به مشتریان در مراحل مختلف قیف فروش
بهبود کیفیت دادههایی که از مشتریان داریم
امکان استخراج شاخصهای ارزشمند برای تحلیل بهتر فرایند فروش
کاهش زمان مورد نیاز برای انجام کارهای تکراری و فرصت تحلیل استراتژیک
کاهش هزینههای عملیاتی سازمان
تطبیق بهتر فعالیتهای فروش و بازاریابی با نیازها و سلیقه مشتری
در این وبینار قرار است چه چیزهایی بیاموزیم؟
در این وبینار، مرتضی چرخزرین، عضو تیم دیتاآرت، قرار است راجع به موضوعات زیر صحبت کند:
تعریف دقیق اتوماسیون بازاریابی
مفاهیم کلیدی در اتوماسیون بازاریابی
در طول وبینار، مرتضی، داشبوردهای وب اینگیج و اینسایدر را نیز برای مخاطبان نمایش میدهد تا گفتگوی کاربردیتری شکل بگیرد.
بد نیست اگر قصد شرکت در این وبینار را دارید، حداقلی از اطلاعات را راجع به مارکتینگ را داشته باشید.
3 Marketing Automation Strategies Reduce User Drop Off for EarlySalaryMoEngage Inc.
In this slide, you'll learn how the marketing team at EarlySalary created end-to-end customer engagement using personalized email marketing and observed 5% user drop-off and 5% increase in conversions.
Learn the --
1. Importance of marketing automation for a fintech
2. How marketing automation personalizes customer engagement
3. How personalized email engagement helped EarlySalry reduce user drop-off
4. 3 strategies you can utilize to reduce user drop-offs
How to drive target HCPs to your webinar recordings in 2021SergeyIvannikov2
1. How to engage target HCPs and collect their personal contacts with all proper consents to comply to GDPR and industry rules
2. How to drive HCPs to your webinar recordings
3. How to account for digital touchpoints
The rise of the digital consumer has led to an explosion of data collected across all touchpoints in the financial services industry. Real-time online interactions are the new normal. To engage Millennial customers, marketers must leverage innovative solutions. In fact, 75% of Millennials don’t receive many offers from their bank and 43% feel their bank doesn’t communicate through preferred channels. Omni-channel strategies can help you successfully engage your customers with real-time interactions as well as outbound campaigns. In this webinar, learn more about how Amazon Web Services (AWS) and FICO can help you build better customer engagement.
AWS Speaker: Peter Williams, Partner Technology Lead
FICO Speaker: Manish Pathak, Director, Product Management
The presentation outlines the 7 stage cycle of Internet Marketing and then discuss the Online Marketing Mix in detail.
Taking it further a special introduction to centaur, the hybrid consumer, the presentation then discuss the two major methods of consumer segmentation in the digital age and examines the changing dynamics of Consumer behaviour in the digital world.
The closing is done with the Customer Relationship Management and e-CRM.
This is a presentation I gave at an Infectious Media breakfast briefing on the challenges and opportunities for ecommerce personalisation.
The content is related to roundtable sessions at Econsultancy's Digital Cream which discussed the challenges businesses faces when planning and implementing personalisation projects. The key learning is that many businesses are paralysed by perceived complexity, unable to prioritise work or generate a clear ROI model.
The key learning in this presentation is that by starting small and using existing data you can make quick wins with ecommerce personalisation and then create a roadmap to plan for the long-term and increase the sophistication.
Thanks
James
Sponsor Breakfast Presentation: Customer State & The Challenge of Real Time M...MediaPost
Consumer behavior and expectations are changing faster than marketers can react. Don't miss this opportunity to learn what these changes mean to us as marketers and how we need to think about our customer interactions and relationships in the future.
Sponsor Breakfast Presentation: Customer State & The Challenge of Real Time M...MediaPost
Consumer behavior and expectations are changing faster than marketers can react. Don't miss this opportunity to learn what these changes mean to us as marketers and how we need to think about our customer interactions and relationships in the future.
Karel jabornik teradata real-time-interaction_mngmtCleverDATA
How to built real-time customer interactions - right place. right place. right channel
Why Real-Time ? Our view. The Analyst view.
Positive impact on Marketing Efficiency.
Teradata Real Time Interactions Marketing product- the best decision, for each customer interaction - right now & across all channels.
Example use Case: Multichannel Interaction
360 metadata - crucial for digital marketing - framework for youHeimo Hänninen
Digital Marketing requires high quality metadata about: your consumers, your products, product data and marketing content, your partners, your sales activities and pricing, to mention a few. Linked Open Data (LOD) and semantic technologies are robust, yet flexible way of merging and managing metadata for marketing from different sources. With LOD you can also realize Enterprise Linked Data in wider scope.
Today’s customers expect more from your products, services and the way they interact with them as a brand.
In The Smarter Marketer’s Guide you’ll find out how smart marketing approaches deliver great customer engagement and effective campaigns.
It includes how to find, retain and build relationships with your customers while identifying the most profitable ones.
Engage like Amazon: omnichannel HCPs engagement for pharma marketingViseven
The popularity of omnichannel approach is growing across all markets and regions, leaving multichannel behind. Giants like Amazon, Disney, and Starbucks have already built their own omnichannel digital marketing strategies. Unveil the difference between multichannel and omnichannel engagement in pharma marketing and choose the best way to launch your next HCPs engagement campaign.
Contact Viseven to build the efficient multi/omnichannel strategy: https://viseven.com/contact-us
https://viseven.com/
Subscribe to youtube channel https://bit.ly/38owdcN
Multichannel Marketing: The Key to Expanding RevenueInvoca
Multichannel marketing is now. You may be an offline expert, but mobile and online are dominant mainstream media. Not advertising in these channels? Then you’re leaving money on the table. Today’s DR connects offline, online and mobile, ensuring the customer experience is seamlessly optimized and fully tracked across all three. Leading call marketing technology captures and converts more high-value customers across all mediums, is highly accessible, and easy to set-up. During this one-hour session, our industry experts will: 1) Explain how today’s DR needs multichannel marketing; 2) Provide examples of successful implementation; and 3) Teach how to launch complementary offline, online and mobile campaigns.
How Omni-Channel Marketing Can Drive ROI For Your BusinessCleverTap
Omni-channel marketing is an intelligent way to think about the customer journey. From desktop to a native app, mobile web to IoT, a holistic approach across digital platforms provide a seamless customer experience. Learn how other businesses succeed with omni-channel marketing.
Omnichannel Marketing For Creating A Seamless Customer Experience PowerPoint ...SlideTeam
Customer nowadays look for effective marketing channels to differentiate the products, its features and wants a personalized shopping experience. Hence, most of the companies are shifting from multichannel to omnichannel marketing strategies to provide their customers a seamless shopping experience by increasing their brands presence. The current scenario is that the company is using multichannel marking strategy and is incurring losses in terms of revenue, customer retention, mobile traffic frequency, customer conversion rate etc. The company wants to shift to Omni channel Marketing Strategy in order to gain the competitive advantage and increase their overall presence on multiple digital platforms. Company wants to integrate physical, digital and mobile sales channels to support and provide better purchasing experience. This presentation provides some information and details on need for omnichannel marketing to the business, issues in implementing omnichannel marketing strategy, omnichannel marketing global statistics, approaches to implement omnichannel marketing strategy, mobile applications to be used for omnichannel marketing, types of digital advertising channels with relative usage costs, ways to increase mobile application engagement, omnichannel marketing model of the company, comparing omnichannel marketing costs vs multichannel marketing costs, omnichannel marketing automation process flowchart, tools to improve marketing efforts, sales process automation model of the company, key benefits of using omnichannel marketing, omnichannel marketing dashboard with revenue and total spend, future user statistics of the company after implementing omnichannel marketing etc. After evaluating the benefits, outcomes and costs of the omnichannel marketing, the company will choose the best approach and strategy to implement and shift to Omni channel marketing and replace multichannel marketing with it. https://bit.ly/3eSPYNq
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر DataArt
توضیحات وبینار
هر نوع خودکارسازی و اتوماسیون فرایندها با این هدف که مشتریان را با نرخ بیشتر، در زمان کوتاهتر و با هزینه کمتر در مسیر قیف فروش (یا قیف بازاریابی) حرکت دهد و هدایت کند را اتوماسیون بازاریابی یا همان مارکتینگ آتومیشن میگوییم. (متمم)
سیستمهای مارکتینگ آتومیشن، با تمرکز بر اطلاعات به دست آمده از رفتار و تعامل کاربران، به تعریفی نسبتا جامع از رفتار، نیازها و انتظارات مشتریان دست پیدا میکنند و بر اساس این شناخت، مدل ارتباطی کسبوکار با مشتری را تعریف میکنند. در واقع میتوان گفت سگمنت بندی و گروه بندی مخاطبان با توجه به ویژگی های مشترک آنها است که منجر به تعامل موثرتر بین کسبوکار و کاربران میشود.
با کمک سیستمهای مارکتینگ آتومیشن، فرایندها و تسکهای تکراری که همیشه به صورت دستی انجام شدهاند با استفاده از ابزارهای بازاریابی دیجیتال انجام میشوند. همچنین دادههایی که تاکنون هیچ گونه تحلیلی برروی آنها صورت نگرفته، تحلیل شده و رفتار مشتری بر اساس آنها تحلیل میشود.
اتوماسیون بازاریابی در برنامهریزی، اجرا و آنالیز کمپینها نیز به ما کمک میکند. با استفاده از یک سیستم مارکتینگ اتومیشن کارآمد، به سادگی میتوان سرنخ (Lead) های احتمالی را به مشتریان کسبوکار تبدیل کرد.
اما اینها تنها فواید مارکتینگ آتومیشن نیستند. اتوماسیون بازاریابی میتواند به فرایندهای زیر هم کمک کند:
همسو شدن بیشتر فروش، بازاریابی و تبلیغات
کاهش هزینههای صرف شده برای کسانی که مشتری ما نخواهند شد
افزایش سرعت پاسخ به مشتریان در مراحل مختلف قیف فروش
بهبود کیفیت دادههایی که از مشتریان داریم
امکان استخراج شاخصهای ارزشمند برای تحلیل بهتر فرایند فروش
کاهش زمان مورد نیاز برای انجام کارهای تکراری و فرصت تحلیل استراتژیک
کاهش هزینههای عملیاتی سازمان
تطبیق بهتر فعالیتهای فروش و بازاریابی با نیازها و سلیقه مشتری
در این وبینار قرار است چه چیزهایی بیاموزیم؟
در این وبینار، مرتضی چرخزرین، عضو تیم دیتاآرت، قرار است راجع به موضوعات زیر صحبت کند:
تعریف دقیق اتوماسیون بازاریابی
مفاهیم کلیدی در اتوماسیون بازاریابی
در طول وبینار، مرتضی، داشبوردهای وب اینگیج و اینسایدر را نیز برای مخاطبان نمایش میدهد تا گفتگوی کاربردیتری شکل بگیرد.
بد نیست اگر قصد شرکت در این وبینار را دارید، حداقلی از اطلاعات را راجع به مارکتینگ را داشته باشید.
3 Marketing Automation Strategies Reduce User Drop Off for EarlySalaryMoEngage Inc.
In this slide, you'll learn how the marketing team at EarlySalary created end-to-end customer engagement using personalized email marketing and observed 5% user drop-off and 5% increase in conversions.
Learn the --
1. Importance of marketing automation for a fintech
2. How marketing automation personalizes customer engagement
3. How personalized email engagement helped EarlySalry reduce user drop-off
4. 3 strategies you can utilize to reduce user drop-offs
How to drive target HCPs to your webinar recordings in 2021SergeyIvannikov2
1. How to engage target HCPs and collect their personal contacts with all proper consents to comply to GDPR and industry rules
2. How to drive HCPs to your webinar recordings
3. How to account for digital touchpoints
The rise of the digital consumer has led to an explosion of data collected across all touchpoints in the financial services industry. Real-time online interactions are the new normal. To engage Millennial customers, marketers must leverage innovative solutions. In fact, 75% of Millennials don’t receive many offers from their bank and 43% feel their bank doesn’t communicate through preferred channels. Omni-channel strategies can help you successfully engage your customers with real-time interactions as well as outbound campaigns. In this webinar, learn more about how Amazon Web Services (AWS) and FICO can help you build better customer engagement.
AWS Speaker: Peter Williams, Partner Technology Lead
FICO Speaker: Manish Pathak, Director, Product Management
The presentation outlines the 7 stage cycle of Internet Marketing and then discuss the Online Marketing Mix in detail.
Taking it further a special introduction to centaur, the hybrid consumer, the presentation then discuss the two major methods of consumer segmentation in the digital age and examines the changing dynamics of Consumer behaviour in the digital world.
The closing is done with the Customer Relationship Management and e-CRM.
This is a presentation I gave at an Infectious Media breakfast briefing on the challenges and opportunities for ecommerce personalisation.
The content is related to roundtable sessions at Econsultancy's Digital Cream which discussed the challenges businesses faces when planning and implementing personalisation projects. The key learning is that many businesses are paralysed by perceived complexity, unable to prioritise work or generate a clear ROI model.
The key learning in this presentation is that by starting small and using existing data you can make quick wins with ecommerce personalisation and then create a roadmap to plan for the long-term and increase the sophistication.
Thanks
James
Sponsor Breakfast Presentation: Customer State & The Challenge of Real Time M...MediaPost
Consumer behavior and expectations are changing faster than marketers can react. Don't miss this opportunity to learn what these changes mean to us as marketers and how we need to think about our customer interactions and relationships in the future.
Sponsor Breakfast Presentation: Customer State & The Challenge of Real Time M...MediaPost
Consumer behavior and expectations are changing faster than marketers can react. Don't miss this opportunity to learn what these changes mean to us as marketers and how we need to think about our customer interactions and relationships in the future.
Karel jabornik teradata real-time-interaction_mngmtCleverDATA
How to built real-time customer interactions - right place. right place. right channel
Why Real-Time ? Our view. The Analyst view.
Positive impact on Marketing Efficiency.
Teradata Real Time Interactions Marketing product- the best decision, for each customer interaction - right now & across all channels.
Example use Case: Multichannel Interaction
360 metadata - crucial for digital marketing - framework for youHeimo Hänninen
Digital Marketing requires high quality metadata about: your consumers, your products, product data and marketing content, your partners, your sales activities and pricing, to mention a few. Linked Open Data (LOD) and semantic technologies are robust, yet flexible way of merging and managing metadata for marketing from different sources. With LOD you can also realize Enterprise Linked Data in wider scope.
Think Big, Act Small. SME insights: A CIM perspectiveKatie Underhill
Presentation slides from the CIM event Think Big, Act Small where Steve Woolley presented the institutes findings on their research into:
Business performance and confidence
Attitudes and motivations of entrepreneurs and business owners
Approaches to marketing – resourcing & skills
Key challenges internally and externally
Finding advice and support.
Data exchange как ключевой элемент экосистемы обмена даннымиCleverDATA
Андрей Евтихов, исполнительный директор CleverDATA, рассказал о Бирже данных (Data exchange) на семинаре IAB Russia «Рынок обмена данными: состояние, участники, тенденции».
Продемонстрированы 4 основных модели обмена данными (Data provider, Data aggregator, Data marketplace, Data exchange), отражены основные тенденции рынка данных и их влияние на развитие модели Data exchange.
Maria joined CIM in March 2016 taking responsibility for CIM’s Marketing, Product, Public Affairs and Digital activities.
Previously Maria was Marketing Director at PDSA and prior to this Marketing Director for National Express Group. Her experience spans a range of businesses in Travel, Transport, Retail, Automotive and Not for Profits with high profile brands such as TUI, Thomsonfly.com, Virgin Trains, Nissan and Dunlop.
Maria is an experienced Director, having worked across a range of disciplines including marketing, sales, e-commerce, customer experience and PR. She has led a number of brand and digital transformations.
She believes in combining customer focus with great marketing to grow businesses and deliver brilliant customer experiences.
Gartner Digital Marketing Conference 2016: Theater Session (C. Slovak) Tealium
Customer Data: Building from the Center Out
Chris Slovak, VP of Global Solutions Consulting, Tealium
Marketers know better than anyone that a rich brand experience is one of the most essential elements in driving a business forward. But, in the attempt to effectively engage a customer across all channels, focus has shifted from building rich interactions to managing the technologies that drive them.
In this session, Chris Slovak details how putting customer data at the center of the marketing stack can deliver business value, bring data governance to the forefront - and revert marketers' focus back to creating those compelling customer experiences.
A Digital Future - Transforming NSW Government [Presentation]Martin Walsh
This is the Digital Strategy I developed for NSW Government in 2012. This is the presentation version of the document which I presented to Premier & Cabinet. It must be read in conjunction with the Word Version document which includes all the narrative - http://www.slideshare.net/martinwalsh/a-vision-for-a-new-digital-future-v8
Here is a very basic Inside Sales Playbook I wrote a couple of years ago for a client which uses the C.H.A.M.P. sales qualification framework instead of the outdated B.A.N.T framework.
A guide to the conversation for the session countryclub4tech held at #minnebar 09.
Session description here - http://wiki.minnestar.org/countryclub4tech
Esta es la presentación del anteproyecto del grupo fase ingenio area civil de los grados 6° a 11° del Semillero Universitario - Universidad del Quindío durante el primer semestre de 2012. Visita: www.semillerouniversitario.com
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
As the digital marketing landscape continues to evolve in 2016, brands require to better suit consumer preferences, adapt to new technologies and preserve their position in a more crowded online marketplace. In my view there is a more urgent need to focus on developing user-centric approaches through data-driven technologies in order to achieve your business objectives.
Digital marketing is fundamental to businesses’ success in today’s modern era of engagement marketing. Promoting brands, products, and services online and through mobile applications is quickly becoming table stakes. So as a marketer, you must get on board.
5 innovative ways to improve Omnichannel Customer Experience | BusinessezeeBusinessezee
Use the omnichannel marketing strategy for your company. This marketing increases client happiness and encourages loyalty. The five methods to enhance customer experience are listed below.
Our second #SocialBreakfast at Your Social Agency about social care and customer centric strategies.
How to turn your business socially matured. This was the topic of our social breakfast workshop where banks, insurances, FMCG, retail and real estate participated presented by Victor Madueno and Your Social agency. Maturity models help businesses plan their digital transformation within digital and social, by applying new business and organisational models.
Your Social is a strategic and creative social agency, with offices in Breda (NL) and Dubai (UAE) part of Oxyma Group.
9 essential competencies of platform marketing 11 22 2015Andrew Leone
Summary of the book, "The Rise of the Platform Marketer," which contains 9 essential competencies of platform marketing. To buy this book: http://amzn.to/1N7qcCl
Customer and marketing analytics: Integrating multichannel data to gain actio...Mindtree Ltd.
Understanding consumers is the key to long term engagement, loyalty and profitability. The increasing number of channels that consumers can interact with makes available an explosion of data for deriving customer insights and effective marketing. The integration of this multichannel data has become increasingly complex, leaving many marketers overwhelmed and unable to derive meaningful insights.
2014 Customer Loyalty ASEAN Conference: Loyalty PrimeJim D Griffin
Kunal Mohiuddin presents an elegant three-step approach for building a future-ready loyalty program capability. Kunal has more than fifteen years in design and execution of loyalty programs and solutions. Based in India, he has been the architect of numerous enterprise-scale programs, located in over 85 countries and powering over 65 brands. Lassu (lassuloyalty.com) is the ASEAN distributor and reseller of Loyalty Prime – a complete enterprise-class loyalty platform that offers full CRM and loyalty management, and excellent integration to backend systems, like POS, reservations, and ERP. With the Loyalty Prime platform, marketers can easily segment their customers, and then build engagement using social, mobile, website, email, SMS and marketing campaign automation.
How to integrate Channels, Content and Marketing around the customer - 'Creat...Rupali Krishna
'Creating An Integrated Marketing Communications Lifecycle' using Multi-Channel Marketing! How to Integrate Channels, Content And Marketing Around The Customer?
Customer Centricity is a Key!
Discover how you can use interactive Big Data to gain real-time intelligence, connect with customers in new ways and deliver greater value through stronger relationships and more compelling content and services.
To learn more about NGDATA or Lily Enterprise 3.0, please visit ngdata.com
Email to Cross-Channel: Delivering the Ultimate Personalized Customer ExperienceTinuiti
To succeed in today’s privacy-first environment, you need a sophisticated email marketing strategy that’s supported with the right martech stack. In this summit, you hear from CRM, email, and technology experts to help you build a winning email marketing strategy that’s created around your first-party data.
Similar to Julia Tuzin teradata omnichannel_interactions (20)
CRM onboarding - оффлайн данные для онлайн рекламы CleverDATA
Александр Кириллов, Head of data monetization CleverDATA, рассказал на семинаре IAB Russia в рамках курса Use Data об особенностях CRM Onboarding и новых вызовах перед рынком данных
Text mining of Beauty Blogs: о чем говорят женщины? (Артем Просветов, data sc...CleverDATA
Презентация Артема Просветова, data scientist CleverDATA, о технологии анализа данных на примере работы с бьюти-блогами для конференции Data Science Weekend (3-4 марта 2017).
Презентация Дениса Афанасьева для конференции HybridConf'16. Заходите на 1DMC.io и станьте клиентом Биржи данных, первой в России облачной независимой платформы для монетизации ваших данных об аудитории!
Splunk - универсальная платформа для работы с любыми даннымиCleverDATA
Презентация Константина Ткачева, архитектора решений CleverDATA по платформе Splunk (функционал, источники данных, возможности масштабируемости, примеры панелей управления, возможности интеграции, аналитика данных и предиктивные возможности).
Д.Афанасьев_ CleverDATA_Охота за даннымиCleverDATA
Эффективность использования внешних источников для пополнения знаний о вашей аудитории и таргетированного маркетинга/управления рисками/поведением клиентов
CleverDATA (Denis Reymer) presentation for CNews Forum 2015 (Banking Section)CleverDATA
Как не упустить момент и не дать погибнуть Банку в эпоху цифровой трансформации. Как управлять данными клиентов и научиться извлекать из них знания для выстраивания эффективных целевых коммуникаций
Центр решений ФОРС. Презентации продуктов и технологий. Демонстрационный зал аппаратных средств. Проведение тренингов и тестирований. Проработка и оптимизация решений на стеке Oracle. Oracle Big Data Appliance
Технологии Больших Данных для банков и страховых компаний. Какие задачи решают? Как монетизировать Большие Данные? Бизнес-кейсы и конкретные примеры. Концепция 3D профиля клиента. Точная сегментация и персонифицированный маркетинг. Управление данными на Oracle Big Data Appliance
Презентация о платформе управления данными 1DMP.io (разработка компании CleverDATA) во время бизнес-завтрака для партнеров 15/09/2015 совместно с Oracle и ФОРС Дистрибуция.
Описание бизнес-кейса проведения сегментации клиентской базы для выявления наиболее склонной к покупке страховых продуктов аудитории и последующей целевой коммуникации
Как использовать внешние данные при найме сотрудников на работу? Какие источники данных могут быть полезны? Как строится аналитическая предиктивная модель для HR скоринга? Опыт реализации проекта от компании CleverDATA
Описание аспектов портирования и тестирования выполнения задачи построения клиентских профилей платформой управления данными 1DMP на программно-аппаратном комплексе Oracle Big Data Appliance. Топология развертывания. Hardware. Software. Результаты тестирования.
Тема: Spark - сегментация пользовательской аудитории в онлайн-рекламе.
Одной из задач проведения рекламной кампании является формирование предложения для посетителя какого-либо веб-ресурса, в соответствии с его текущим потребностями.
Интересы и потребности посетителей с достаточно высокой степенью вероятности удается определить не всегда, из-за чего может возникнуть ряд вопросов: как найти тех, кто кликнул на баннер, но так и не совершил никакой покупки; как определить тех, кто видел баннер несколько раз, но так на него и не отреагировал и т.п. В докладе будет рассказано про практический опыт решения таких и схожих задач при помощи Apache Spark.
Ключевые вопросы:
• Введение в RTB;
• Потоки данных;
• Типы данных;
• Монетизация данных;
• Hadoop vs. Spark;
• Что дальше.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
1. Create smart customer multi-channel interactions: Business cases
and best practices
Julia Touzin, Digital Marketing Consultant, Marketing Applications, Teradata
26 April 2015
5. The World is changing - some Stats for Russia
… 94 % of Russian internet users shop on-line at least once a year
… Around 75% of users visit the Internet every day
… Half of the Russian adult population is connected
Sources : ComScore, 2014 ; East-West Digital News & Data Insight at eCommerce Conference, 2014; Emailmonday.com ; ‘Россия в цифрах: 2012-2013’, Манн, Иванов и Фербер, 2013
6. Russian Internet users spend 37 hours per Month online
Source : ComScore, Global E-Commerce Trends, June 6th 2014
Russian internet users spend more than 1 hour per day online
What does this mean?
Increased communication via digital channels
Increased interest in eCommerce
Increased expectations regarding relevance of information
and seamless digital experience
7. 55% of Russians use their Smartphone to access their
Email Accounts
8. Moscow is going mobile
Sources : ‘Россия в цифрах: 2012-2013’, Манн, Иванов и Фербер, 2013
Free Wifi in Moscov underground
is an indicator that mobile usage
during commuting hours will
further increase...
9. Where interactions happen
EMAIL
SOCIAL
MOBILE
DIGITAL MESSAGING
DISPLAY ADS
SEARCH
WEB
TV
PRINT
ADVERTISING
RADIO
CALL CENTER
DIRECT MAIL
OFFLINE
CATALOGUES
RELATIONSHIP
INTERACTIVITY
• RELEVANT
• TIMELY
• CUSTOMISED
• CONSISTENT ACROSS CHANNELS
• CHEAP!
10. Aspiration Awareness Explore and consider Purchase Loyalty
Channel
Lifecycle
stage
Direct mail
Email
Social
Call centre
Website
POS
11. Source: hybris Studienergebnisse: http://www.hybris.com/en/fashioncommerce
have a more positive attitude
towards a brand, if a mobile
application is available.
of brick and mortar
business revenues are
based on a prior search
on the internet
Loyal consumers are omni-channel
will be more likely to become
loyal customers if the user
experience is consistent across
multiple channels
12. Today’s consumers demand an experience that is
consistent,
seamless,
minimal effort,
available over any channel,
recognizing who they are and what journey they are on.
If they don’t get this experience, they move on !
Consistently delivering a great customer experience builds loyal and profitable
customers.
Customer experience is a sustainable competitive advantage.
Benefits of building omni-channel interactions
16. From Product Centricity to Customer Centricity
InteractionIndividual User
Product/Offer Target Group
17. From Product Centricity to Customer Centricity
Individual
User
Time Content Offer ServiceChannel
Demographics
TransactionHistory
ContactHistory
Lifecycle
Value
Behaviour
Affinity
Time Content Offer ServiceChannel
Time Content Offer ServiceChannel
Interaction
Product Target Group
18. Purchase/Transactions
Responses
Customer
Profile
Mobile & Web
Social Media
Stock/Rates
Affinity Scores
Likely Conversion
Path
Customer
Behaviour
Attribution
Models
Marketing Spend
Campaign Process
Segmentation
Decision
Best Offer
Responsive
Content
Customer
Preference
Compliance
Delivery
Governance
Customer
(Single Customer View)
Operational
(Stock & Logistics)
Analytical
(Insight & Predictions)
Marketing
(DW & Applications)
Data Tools
+
Marketing Challenges
Aligning all customer touch points & data
19. Teradata‘s vision of Data-Driven Marketing helps to
realize this
1) Integrate data from digital
channels
2) Analyze data, detect patterns
and triggers
3) Define Rules for Interaction
4) Outbound and Inbound
customer Interactions
5) Track engagement and
response
26. Campaigns require too much manual work and
are too time consuming to launch
25 year old loyalty program with 10 million email
contacts
Immature and disparate marketing systems
Data-driven marketing for faster personalised campaigns
Qantas needed to adapt to the growing
complexity of their customer relationships
27. Data-driven marketing for faster personalised campaigns
Qantas needed to adapt to the growing
complexity of their customer relationships
Turnaround time for campaigns has
gone from 5 days to 5 minutes
Build complete customer profile with purchase
history, social and mobile data
Segmentations allow Qantas to create and
manage highly personalised campaigns
Can now execute customer conversations based
on real-time customer information
28. Needed higher customer engagement across channels
Missing transactional data needed to offer a relevant customer
experience
Needed to elevate digital strategy
Data-driven strategy to create a more personalised and
effective customer experience
P&G needed to create brand loyalty and communicate directly
with their consumers
29. Data-driven strategy to create a more personalised and
effective customer experience
P&G needed to create brand loyalty and
communicate directly with their consumers
Relevant relationships with 4.8B consumers
Unified system for all customer data in one place
Create a more personalised and effective consumer
experience
Leverage campaigns across multiple brands