How to built real-time customer interactions - right place. right place. right channel
Why Real-Time ? Our view. The Analyst view.
Positive impact on Marketing Efficiency.
Teradata Real Time Interactions Marketing product- the best decision, for each customer interaction - right now & across all channels.
Example use Case: Multichannel Interaction
The Power of Clienteling Raymark Case StudyRaymark
The following benefits were achieved within the first 90 days of the project:
• After a comprehensive cultural change management and training program, 95% of the associates were consistently using the system and successfully completing their pro-active selling tasks.
• Migration of all users from manual client books to the new system in alignment with PCI directives.
• A 1000%+ increase in the number of outbound e-mails and calls to prospective customers by sales associates.
• A 9% Increase in total sales revenue by associate over a period when new customer acquisitions were down 12%.
• Number of repeat customers increased by 33%.
• A 21% increase in average spend per transaction over 3 months with customers that were “clienteled.”
... and more!
What marketing research tools could professionals use to enhance and measure the performance of the Customer Experience initiatives? A presentation delivered by Andree Coca, Market Research Lead at TNS and trainer at Institutul de Marketing.
With increased competition across multiple channels, small to mid-sized retailers now more than ever must optimize every sale. Leveraging the right POS system can help retailers create distinct customer profiles with unique buyer preferences to increase sales and enable better customer service.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
The Power of Clienteling Raymark Case StudyRaymark
The following benefits were achieved within the first 90 days of the project:
• After a comprehensive cultural change management and training program, 95% of the associates were consistently using the system and successfully completing their pro-active selling tasks.
• Migration of all users from manual client books to the new system in alignment with PCI directives.
• A 1000%+ increase in the number of outbound e-mails and calls to prospective customers by sales associates.
• A 9% Increase in total sales revenue by associate over a period when new customer acquisitions were down 12%.
• Number of repeat customers increased by 33%.
• A 21% increase in average spend per transaction over 3 months with customers that were “clienteled.”
... and more!
What marketing research tools could professionals use to enhance and measure the performance of the Customer Experience initiatives? A presentation delivered by Andree Coca, Market Research Lead at TNS and trainer at Institutul de Marketing.
With increased competition across multiple channels, small to mid-sized retailers now more than ever must optimize every sale. Leveraging the right POS system can help retailers create distinct customer profiles with unique buyer preferences to increase sales and enable better customer service.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
Q&A With Infinity Contact Founder, Chief Executive Officer and Owner, Tom Leidigh
About Tom Leidigh
30 years of executive experience in sales, direct marketing, and CRM program development. Tom is recognized as a leader in outsourced contact and is primarily focused on expansion strategies, trade alliances, and new product development.
Tom earned an M.B.A. with top honors from Arizona State University, and a B.B.A. from the University of Iowa.
Question: Why do clients choose Infinity?
Mr. Leidigh: As an innovator in integrated contact solutions, Infinity Contact has a singular focus: We collaborate with clients to Get Customers, Keep Customers and maximize customer lifetime value. Infinity Contact was founded to provide our clients with an enhanced experience of getting customers and keeping customers. That is real basic in terms of what all our clients want to do but the methodology and process behind that was where we thought we could differentiate B2B sales customer acquisition . Our brand is called Buyerlytics and it is really the science of sales and customers retention. It is integrating data, technology, customer contact and analytics into one program under the Buyerlytics brand. Many of our competitors offer a component or two but our ability to integrate those into a unified program is a huge differentiator and value prop for our clients.
Cross-Selling: five keys to success in bankingAlexander Huun
Cross-selling can help banks to improve their market penetration through the application of cross-selling techniques. PA’s ‘five keys’ approach has proven particularly efficient for new product launches.
Printed in \'PA perspectives on European banking\' 1Q09
Targeting the most desirable new customers is often missed in favor of throwing a non-selective, broad net. This brief presentation suggests approaches for acquiring the best prospective customers
Technology is quickly changing the face of retail delivery. The customer experience is increasingly remote. In this new environment how are financial institutions going to establish meaningful personal relationships that are so important to cross selling? How are they going to build the emotional connections that drive customers to them for future needs?
Digital Marketing and Lead Generation for Startups. Focused on online lead generation, but also covering Outbound lead generation processes. Covers identifying target buyers; value proposition; website design for lead generation; content marketing; paid online ads; Search Engine Optimization, email marketing, social media marketing. Describes key steps in Outbound lead generation too - prospecting, prospecting tools, initial email contacts, follow-up and conversion.
How to Improve Customer Loyalty in RetailMarketBridge
We all know that shoppers prefer a personalized experience based on their historical interactions with a Retailer (skeptical? 85% of shoppers say they want that!). So why do we fall short of delighting them with the experiences they're asking for? Get real strategies for gaining true customer loyalty
360 metadata - crucial for digital marketing - framework for youHeimo Hänninen
Digital Marketing requires high quality metadata about: your consumers, your products, product data and marketing content, your partners, your sales activities and pricing, to mention a few. Linked Open Data (LOD) and semantic technologies are robust, yet flexible way of merging and managing metadata for marketing from different sources. With LOD you can also realize Enterprise Linked Data in wider scope.
Data exchange как ключевой элемент экосистемы обмена даннымиCleverDATA
Андрей Евтихов, исполнительный директор CleverDATA, рассказал о Бирже данных (Data exchange) на семинаре IAB Russia «Рынок обмена данными: состояние, участники, тенденции».
Продемонстрированы 4 основных модели обмена данными (Data provider, Data aggregator, Data marketplace, Data exchange), отражены основные тенденции рынка данных и их влияние на развитие модели Data exchange.
Q&A With Infinity Contact Founder, Chief Executive Officer and Owner, Tom Leidigh
About Tom Leidigh
30 years of executive experience in sales, direct marketing, and CRM program development. Tom is recognized as a leader in outsourced contact and is primarily focused on expansion strategies, trade alliances, and new product development.
Tom earned an M.B.A. with top honors from Arizona State University, and a B.B.A. from the University of Iowa.
Question: Why do clients choose Infinity?
Mr. Leidigh: As an innovator in integrated contact solutions, Infinity Contact has a singular focus: We collaborate with clients to Get Customers, Keep Customers and maximize customer lifetime value. Infinity Contact was founded to provide our clients with an enhanced experience of getting customers and keeping customers. That is real basic in terms of what all our clients want to do but the methodology and process behind that was where we thought we could differentiate B2B sales customer acquisition . Our brand is called Buyerlytics and it is really the science of sales and customers retention. It is integrating data, technology, customer contact and analytics into one program under the Buyerlytics brand. Many of our competitors offer a component or two but our ability to integrate those into a unified program is a huge differentiator and value prop for our clients.
Cross-Selling: five keys to success in bankingAlexander Huun
Cross-selling can help banks to improve their market penetration through the application of cross-selling techniques. PA’s ‘five keys’ approach has proven particularly efficient for new product launches.
Printed in \'PA perspectives on European banking\' 1Q09
Targeting the most desirable new customers is often missed in favor of throwing a non-selective, broad net. This brief presentation suggests approaches for acquiring the best prospective customers
Technology is quickly changing the face of retail delivery. The customer experience is increasingly remote. In this new environment how are financial institutions going to establish meaningful personal relationships that are so important to cross selling? How are they going to build the emotional connections that drive customers to them for future needs?
Digital Marketing and Lead Generation for Startups. Focused on online lead generation, but also covering Outbound lead generation processes. Covers identifying target buyers; value proposition; website design for lead generation; content marketing; paid online ads; Search Engine Optimization, email marketing, social media marketing. Describes key steps in Outbound lead generation too - prospecting, prospecting tools, initial email contacts, follow-up and conversion.
How to Improve Customer Loyalty in RetailMarketBridge
We all know that shoppers prefer a personalized experience based on their historical interactions with a Retailer (skeptical? 85% of shoppers say they want that!). So why do we fall short of delighting them with the experiences they're asking for? Get real strategies for gaining true customer loyalty
360 metadata - crucial for digital marketing - framework for youHeimo Hänninen
Digital Marketing requires high quality metadata about: your consumers, your products, product data and marketing content, your partners, your sales activities and pricing, to mention a few. Linked Open Data (LOD) and semantic technologies are robust, yet flexible way of merging and managing metadata for marketing from different sources. With LOD you can also realize Enterprise Linked Data in wider scope.
Data exchange как ключевой элемент экосистемы обмена даннымиCleverDATA
Андрей Евтихов, исполнительный директор CleverDATA, рассказал о Бирже данных (Data exchange) на семинаре IAB Russia «Рынок обмена данными: состояние, участники, тенденции».
Продемонстрированы 4 основных модели обмена данными (Data provider, Data aggregator, Data marketplace, Data exchange), отражены основные тенденции рынка данных и их влияние на развитие модели Data exchange.
Julia Tuzin teradata omnichannel_interactionsCleverDATA
- Выстраивание мульти канального взаимодействия,
-Интернет статистика по России
-Москва идет в мобильный интернет
- Лояльные клиенты общаются по многим каналам
- Зачем строить омни-канальное взаимодействие
- Этапы омни-канального взаимодействия
- Ориентируемся на продукт, а не на клиента
- Примеры проектов омни-канального взаимодействия
Gartner Digital Marketing Conference 2016: Theater Session (C. Slovak) Tealium
Customer Data: Building from the Center Out
Chris Slovak, VP of Global Solutions Consulting, Tealium
Marketers know better than anyone that a rich brand experience is one of the most essential elements in driving a business forward. But, in the attempt to effectively engage a customer across all channels, focus has shifted from building rich interactions to managing the technologies that drive them.
In this session, Chris Slovak details how putting customer data at the center of the marketing stack can deliver business value, bring data governance to the forefront - and revert marketers' focus back to creating those compelling customer experiences.
A Digital Future - Transforming NSW Government [Presentation]Martin Walsh
This is the Digital Strategy I developed for NSW Government in 2012. This is the presentation version of the document which I presented to Premier & Cabinet. It must be read in conjunction with the Word Version document which includes all the narrative - http://www.slideshare.net/martinwalsh/a-vision-for-a-new-digital-future-v8
Here is a very basic Inside Sales Playbook I wrote a couple of years ago for a client which uses the C.H.A.M.P. sales qualification framework instead of the outdated B.A.N.T framework.
Introduction to Campaigns in Salesforce - Create, Manage, Launch, and MeasureShell Black
This introduction to Salesforce Campaigns is targeted for Salesforce Administrators and Marketing Professionals who want to know more about how Campaigns in Salesforce.com. The presentation covers the mechanics of creating a Campaign, determining Campaign Member Status, methods to associate Leads and Contacts to a Campaign, as well as launching and measuring the results. Includes Campaign ROI calculation, tracking response rates, and limits. Use Campaigns to track marketing initiatives such as email, direct mail, outdoor advertising, and events.
Digital Marketing Measurement Framework - Martin WalshMartin Walsh
A Digital Marketing Measurement Framework to assist your organisation to understand, develop, introduce and operationalise digital marketing measurement.
21st Century marketing for startups (...and grown-up cos too)Lora Kratchounova
Startip Institite Marketing Boston track Scartch delievered in October of 2014: New marketing defined, mission/ vision/ positioning; customer segmentation; go-to-market plan components, marketing KPIs
You never get a second chance at a first impression. Early-stage ventures seeking investment need to know how to target, locate, approach, and close with venture capitalists, angels, and strategic investors. Hear first-hand a successful pitch from an entrepreneur who has closed a funding round (or two) and how the company’s pitch evolved over time.
So you have built an amazing early stage life science company. Now you need to explain it. This panel will cover how to concisely communicate a company’s value proposition to investors in a variety of formats including the elevator pitch, an angel presentation and a VC meeting.
David has evaluated and analysed over a 150 sales tools! Learn about the top 5 sales tools available in 2018 and how they can improve your sales process.
Voice of the customer - delivering customer centricityTransformUK
Andy Wilkins at Transform was asked to deliver a keynote presentation at 2014 International Customer Experience Summit run by KP Morgan, to discuss the urgent need for a more ambitious and transformational approach to CX if maturing industries are to escape from the clutches of commoditisation and high customer churn.
European executives from the retail banking and telecoms sectors came together to share their experiences, reflect on the CX journey so far and discuss future challenges and opportunities.
Digital Marketing Course Week 2: Introduction to Digital MarketingAyca Turhan
Second week slides of eMarketing Course at Hacettepe University taught by Ayca Turhan
Topics covered within the presentation include:
Digital Marketing vs. Traditional Marketing
Digital Marketing Strategies
For more please visit: www.aycaturhan.com/man423
Necessary Elements of Digital Marketing to Grow Your BusinessDigital Vidya
Care about how to leverage 'Necessary Elements of Digital Marketing to Grow Your Business'. You will find this deck presented by the industry expert Srihari Palangala, Director and Head of Marketing at EMC during Webinar for Digital Vidya. Interested in attending similar Webinar Live? Register Now at http://www.digitalvidya.com/webinars/
Presented by Cecilia E. Samson at PAARL’s National Summer Conference on the theme "Superior Practices and World Widening Services of Philippine Libraries", held at Dao District, Tagbilaran City, Bohol, 14-16 April 2010
Presentation from NRF 2019 Retail's BIG Show and NRF Foundation Student Foundation
Sherry Egerton, Director of Customer Success - ACEO Retail - 1
Ian Holland, VP, R&D, Professional Services, ACCEO Retail - 1
Scott Pearson, CEO, Curator Retail Consultant
Marketing 101 is an overview of what is marketing's role within an organisation, how to build a solid marketing staretgy based on analysis, strong messaging and picking the right tools.
It is a starting point if you are unsure about how to tackle the marketing needs of your business or are just starting out in a marketing role. Actionable advice, clear explanation and a few exercises to get the ball rolling.
Marketing Automation: The Future of Sales & MarketingRoom 214
Although marketing automation has been around for 6+ years, many companies (B2B AND B2C) are just now in the consideration phase.
This presentation offers an explanation of marketing automation in the context of modern digital marketing models (Paid, Owned, Earned in addition to the Digital Path to Success Model).
We look at the relevant history leading up to marketing automation ("the missing platform"), in addition to how it works, it's core elements and some top-line stats regarding the reasons companies choose to use it.
CRM onboarding - оффлайн данные для онлайн рекламы CleverDATA
Александр Кириллов, Head of data monetization CleverDATA, рассказал на семинаре IAB Russia в рамках курса Use Data об особенностях CRM Onboarding и новых вызовах перед рынком данных
Text mining of Beauty Blogs: о чем говорят женщины? (Артем Просветов, data sc...CleverDATA
Презентация Артема Просветова, data scientist CleverDATA, о технологии анализа данных на примере работы с бьюти-блогами для конференции Data Science Weekend (3-4 марта 2017).
Презентация Дениса Афанасьева для конференции HybridConf'16. Заходите на 1DMC.io и станьте клиентом Биржи данных, первой в России облачной независимой платформы для монетизации ваших данных об аудитории!
Splunk - универсальная платформа для работы с любыми даннымиCleverDATA
Презентация Константина Ткачева, архитектора решений CleverDATA по платформе Splunk (функционал, источники данных, возможности масштабируемости, примеры панелей управления, возможности интеграции, аналитика данных и предиктивные возможности).
Д.Афанасьев_ CleverDATA_Охота за даннымиCleverDATA
Эффективность использования внешних источников для пополнения знаний о вашей аудитории и таргетированного маркетинга/управления рисками/поведением клиентов
CleverDATA (Denis Reymer) presentation for CNews Forum 2015 (Banking Section)CleverDATA
Как не упустить момент и не дать погибнуть Банку в эпоху цифровой трансформации. Как управлять данными клиентов и научиться извлекать из них знания для выстраивания эффективных целевых коммуникаций
Центр решений ФОРС. Презентации продуктов и технологий. Демонстрационный зал аппаратных средств. Проведение тренингов и тестирований. Проработка и оптимизация решений на стеке Oracle. Oracle Big Data Appliance
Технологии Больших Данных для банков и страховых компаний. Какие задачи решают? Как монетизировать Большие Данные? Бизнес-кейсы и конкретные примеры. Концепция 3D профиля клиента. Точная сегментация и персонифицированный маркетинг. Управление данными на Oracle Big Data Appliance
Презентация о платформе управления данными 1DMP.io (разработка компании CleverDATA) во время бизнес-завтрака для партнеров 15/09/2015 совместно с Oracle и ФОРС Дистрибуция.
Описание бизнес-кейса проведения сегментации клиентской базы для выявления наиболее склонной к покупке страховых продуктов аудитории и последующей целевой коммуникации
Как использовать внешние данные при найме сотрудников на работу? Какие источники данных могут быть полезны? Как строится аналитическая предиктивная модель для HR скоринга? Опыт реализации проекта от компании CleverDATA
Описание аспектов портирования и тестирования выполнения задачи построения клиентских профилей платформой управления данными 1DMP на программно-аппаратном комплексе Oracle Big Data Appliance. Топология развертывания. Hardware. Software. Результаты тестирования.
Тема: Spark - сегментация пользовательской аудитории в онлайн-рекламе.
Одной из задач проведения рекламной кампании является формирование предложения для посетителя какого-либо веб-ресурса, в соответствии с его текущим потребностями.
Интересы и потребности посетителей с достаточно высокой степенью вероятности удается определить не всегда, из-за чего может возникнуть ряд вопросов: как найти тех, кто кликнул на баннер, но так и не совершил никакой покупки; как определить тех, кто видел баннер несколько раз, но так на него и не отреагировал и т.п. В докладе будет рассказано про практический опыт решения таких и схожих задач при помощи Apache Spark.
Ключевые вопросы:
• Введение в RTB;
• Потоки данных;
• Типы данных;
• Монетизация данных;
• Hadoop vs. Spark;
• Что дальше.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
4. 4
Why is this relevant to this audience?
Because we live in the world of Omni-Channel Customers...
Single Channel Multi-Channel Cross-Channel Omni-Channel
- Customers experience a
single type of touch-point
- Companies have a single
type of touch-point
- Customer sees multiple
touch-points acting
independently
- Companies’ channel
knowledge and operations
exist in technical &
functional silos
- Customer sees multiple
touch-points as part of the
same brand
- Companies have a single
view of the customer but
operate in functional silos
- Customers experience a
brand, not a channel within
a brand
- Companies leverage their
single view of the customer
in coodinated and
strategic ways
5. 5
Changing perception of inbound marketing
OUTBOUND
Controlling the decision making process
Optimizing the amount of offers/messages needed to be
sent to reach the target
Managing segments, suppressions
6. 6
Changing perception of inbound marketing
OUTBOUND
IN
Controlling the Letting go of decision making process
Optimizing campaigns based on customer experience
the amount of offers/messages needed to be sent to
reach the target
Managing rules, business objectives and strategies
segments, suppressions
7. 7
Overlap between outbound and inbound
OUTBOUND INBOUND
Offers
Reports
Contact
History
Segments
Decisions
Forecasts
Suppressions and Limits
Channels
Individuals
Rules
Simulations
Strategies and Objectives
Predictive Analytics
Touch Points
Context
8. 8
Omni-Channel Challenges
How to Identify Consumer throughout User Decisions
Kiosks
• Product research
• Orders and transactions
Company Interest Boards
• Posts, pins and likes
• Followers and following
• Forums
User Generated Content
• Brand Channels
• Viewers and posters
• Embed activity
Physical Locations
• Home
• Transactions
• Education, classes
Direct Mail
• Email offers and response
• Coupons, invitations
• Newsletters, magazines, catalogs
Digital Media
• Banner ad click response
• Paid search
• Affiliates
Traditional Media
• Radio, TV,
• Advertisements
• Newspaper
• Billboards
Programs
• Clubs and contests
• Samples
• Product rebates and warranty
Company Social Sites
• Friends and fans
• Followers, following, likes
• Influencer networks
• Buy button activity
• Customer Service
Customer Care
• Call notes, reservations
• Issue resolution
• Surveys
Web Channel
• Transactions, back orders, abandons, cancels
• On Line
• Surveys
• Wish lists, shopping lists
Mobile Channel
• Purchases, Lists, Searches
• POS transactions
• WiFi Network
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
9. 9
• The Internet enables you but it
also causes serious challenges
• You need to understand how
customers behave online, in
detail before forming a strategy
• You need to act in real-time
when you know what the right
decision is - and keep learning….
• You need a Data Driven, Omni-
channel strategy
• Customers choose when, where
and how to contact you - you
don’t get to choose anymore…
• You need to be ready when they
call, email and visit (online and in
a shop)
What does that mean for you ?
11. 11
Why Real-Time ?
Our view
• You may only get one chance to influence a customer when they
decide to interact with you so:
– You had better be ready and intelligent with your response
– When you are it had better be relevant and timely
– It needs to form part of a cohesive, omni-channel, integrated communication
strategy
- Covering both inbound and outbound
- Covering all channels
– Whatever offer you make should not conflict with other messaging or offers
that may automatically be sent out just after the inbound interaction
• In summary, you need to be ahead of the competition otherwise
customers will move their business
12. 12
The «Objective» view on Real Time marketing & Customer Experience
The Analyst view
Marketing campaigns are dead. Why?
Because people despise and distrust push-
style marketing methods that interrupt or
intercept them —
49% of consumers don't trust digital ads;
38% don't trust emails;
36% don't trust information in branded apps.
What consumers want is genuine value from
their interactions with brands, but most
marketers fail to deliver it.
#Forrester 2014
McKinsey
Up to 10 times responserates
Sources: https://www.forrester.com/Forresters+Forum+For+Marketing+Leaders/-/E-EVE6359
15. 15
REAL TIME DECISIONING WITH RTIM
WEBSITE RETAIL CALL
CENTER
WEB
CHAT
KIOSK EMAIL
DYNAMIC
PROFILING
BUSINESS
RULES
MULTI-DIMENSIONAL
ANALYTICS
MESSAGE
STRATEGIES
• Demographics
• Offline Data
• Contextual Data
• Campaign activation
and qualification
• Offer governance
• Offer history
• Message prioritization
• Likelihood estimation
• Response prediction
• Align customer interests
and business objectives
• Balances channel and
marketing
Customer interacts
with the channelThe channel
requests a
message from
RTIM
Response captured &
analytics “self-learn”
Prioritized best set of
messages delivered
16. 16
RTIM makes the best decision, for each customer interaction -
right now & across all channels?
According to Gartner customer who initiate
an inbound interaction are 10 times more likely
to respond.
• What do I know about her?
• How profitable is she?
• What offers do I have available?
• What is she eligible for?
• Have we offered these offers to her before?
• How likely is she to accept those offers?
• Which offer do I suggest first?
RTIM decides what to offer based on:
• What will make her happiest? (NPS)
• How long is the call centre/
• shop queue?
• How much is she likely to spend?
• Do I know how to sell this?
• What are our business objectives?
AND
17. 17
Intelligent Business Rules
Sample Rules and Flow
Eligibility
•Customer does not already
own product
•Customer value is at least
medium
•Customer has good credit
Contextual
•Interacting with an agent
who has sales training
•Transaction type
•Call reason is not
complaint
•No open cases
Contact History
•Has not rejected the offer
in the last 60 days
•Has not seen any related
offers in any channel in the
last week
Strategy
•Prioritize messages by
expected revenue
•Prioritize retention
messages higher than
cross-sell
•Maximize customer
satisfaction
Cross-Sell Best MessagesLoyaltyUp-Sell Informational