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Splunk for IT Operations and IT Service Intelligence

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Splunk Overview | Splunk for IT Operations | Extend and Accelerate with Apps | Splunk IT Service Intelligence (ITSI) |
Splunk for Business Analytics

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Splunk for IT Operations and IT Service Intelligence

  1. 1. Copyright © 2015, Splunk Inc. Splunk for IT Opera>ons and IT Service Intelligence 14. April 2016 Moscow Philipp Drieger Sales Engineer DACH & EE EMEA Central SME IoT & ML
  2. 2. Copyright © 2015, Splunk Inc. Agenda •  Splunk Overview •  Splunk for IT Opera>ons •  Extend and Accelerate with Apps •  Splunk IT Service Intelligence (ITSI) •  Splunk for Business Analy>cs
  3. 3. Copyright © 2015, Splunk Inc. Splunk Overview
  4. 4. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. Big Data Comes from Machines Volume | Velocity | Variety | Variability GPS, RFID, Hypervisor, Web Servers, Email, Messaging Clickstreams, Mobile, Telephony, IVR, Databases, Sensors, TelemaEcs, Storage, Servers, Security Devices, Desktops 4
  5. 5. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. Turn Machine Data into Opera>onal Intelligence INDEX ANY MACHINE DATA: ANY SOURCE, TYPE, VOLUME Online Services Web Services Servers Security GPS Loca>on Storage Desktops Networks Packaged Applica>ons Custom Applica>ons Messaging Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID On- Premises Private Cloud Public Cloud GAIN REAL-TIME VISIBILITY ApplicaEon Delivery Security and Compliance Infrastructure Monitoring Business AnalyEcs Internet of Things 5
  6. 6. Copyright © 2015, Splunk Inc. Splunk for IT Opera>ons
  7. 7. Copyright © 2015, Splunk Inc. CIO Obstacle: Escala>ng IT Complexity SERVERS STORAGE NETWORKING VIRTUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED APPLICATIONS CUSTOM APPLICATIONS Iden>ty VPN IP Phone HR Email Finance App Svr DB Web Svr SaaS/PaaS IaaS
  8. 8. Copyright © 2015, Splunk Inc. CIO Obstacle: Escala>ng IT Complexity SERVERS STORAGE NETWORKING VITUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED APPLICATIONS CUSTOM APPLICATIONS Iden>ty VPN IP Phone HR Email Finance App Svr DB Web Svr SaaS/PaaS IaaS Complex, silo-based technologies Disconnected and outdated point solu>ons Over 70% of >me spent on maintaining, not innova>ng
  9. 9. Copyright © 2015, Splunk Inc. Before Splunk Data Gathering DB App NW Storage Now What? …. War Room Outage Occurs Human latency measured in hours or days Не удается отобразить рисунок. Возможно, рисунок поврежден или недостаточно памяти для его открытия. Перезагрузите компьютер, а затем снова откройте файл. Если вместо рисунка все еще отображается красный крестик, попробуйте удалить рисунок и вставить его заново.
  10. 10. Copyright © 2015, Splunk Inc. From Days to Minutes With Splunk “First Responder” 2012-12-05 07:04:44 Id=Rd910EAJ City=New York Email.jdoe@gmail.com product_id=product_i BD- 66.57.19.112 ..[05/Dec/2012 07:05:22:152]”GET /card.do? action=addtocart &itemid=K9 [1208/12 02:39:03:209 UTC] 000000c6 ConnectionEve A J2CA00561: ConnectionExeception:[IBM][CLI Driver] SQL1224N Report and analyze Custom dashboards Monitor and alert Ad hoc search 2012-12-05 07:04:44 Id=Rd910EAJ City=New York Email.jdoe@gmail.com product_id=product_i BD- 66.57.19.112 ..[05/Dec/2012 07:05:22:152]”GET /card.do? action=addtocart &itemid=K9 [1208/12 02:39:03:209 UTC] 000000c6 ConnectionEve A J2CA00561: ConnectionExeception: [IBM][CLI Driver] SQL1224N Outage Occurs
  11. 11. Copyright © 2015, Splunk Inc. “Splunk reduced our escala>ons by 90% and our problem resolu>on >me by 67%. “EscalaEons reduced by 90% and MTTR dropped by 67%” Splunk at Service Desk: Vodafone Paulo Carvalho Director Opera>ons The old way: Disparate IT silos impact Customer Service •  Manually intensive, error-prone processes result in constant escala>ons and long delays •  Expensive, home-grown tools for log collec>on and analysis don’t provide the complete picture •  Disconnected systems create trouble in mee>ng security and compliance mandates The new way: Provide comprehensive visibility and control ✓  A single Tier 1 support person can now perform itera>ve searches across all their IT data to inves>gate, iden>fy, and fix the problem – escala>ons reduced by 90 percent ✓  Splunk consolidates logs from disparate systems into a single view, providing visibility across end- to-end service delivery from one place - >me to problem resolu>on dropped by 67% ✓  Role-based secure access to logs via Splunk ensures SOX compliance ✓  Monitor IT data and find issues before they become visible to customers
  12. 12. Copyright © 2015, Splunk Inc. Splunk : The Beher Approach For IT 12 Customer Facing Data Outside the Datacenter ApplicaEons   Web logs   Log4J, JMS, JMX   .NET events   Code and scripts Networking   Configura>ons   syslog   SNMP   nejlow Databases   Configura>ons   Audit/query logs   Tables   Schemas VirtualizaEon & Cloud   Hypervisor   Guest OS, Apps   Cloud Linux/Unix   Configura>ons   syslog   File system ps, iostat, top Windows   Registry   Event logs   File system sysinternals Logfiles Configs Messages Traps Alerts Metrics Scripts Tickets Changes   Click-stream data   Shopping cart data   Online transac>on data   Manufacturing, logis>cs…   CDRs & IPDRs   Power consump>on   RFID data   GPS data Powerful, end-to-end, real->me plajorm for Machine Data
  13. 13. Copyright © 2015, Splunk Inc. Splunk : The Beher Approach For IT 13 Customer Facing Data Outside the Datacenter ApplicaEons   Web logs   Log4J, JMS, JMX   .NET events   Code and scripts Networking   Configura>ons   syslog   SNMP   nejlow Databases   Configura>ons   Audit/query logs   Tables   Schemas VirtualizaEon & Cloud   Hypervisor   Guest OS, Apps   Cloud Linux/Unix   Configura>ons   syslog   File system   ps, iostat, top Windows   Registry   Event logs   File system sysinternals Logfiles Configs Messages Traps Alerts Metrics Scripts Tickets Changes   Click-stream data   Shopping cart data   Online transac>on data   Manufacturing, logis>cs…   CDRs & IPDRs   Power consump>on   RFID data   GPS data Powerful, end-to-end, real->me plajorm for Machine Data No upfront schema No custom connectors No RDBMS • Any amount, any loca>on, any source.
  14. 14. Copyright © 2015, Splunk Inc. Extend and Accelerate with Apps
  15. 15. Copyright © 2015, Splunk Inc. Apps Provide Deep Insights By Role 15 Find and resolve problems fast in individual technology areas Exchange Admin Service Health Performance Message tracking VMware/Win/ Linux Admin Infrastructure Health Performance Anomalies/Outliers Storage Admin Infrastructure Health Performance Anomalies/Outliers
  16. 16. Copyright © 2015, Splunk Inc. Reduce Costs: Consolidate tools, eliminate silos, find root cause faster! Exchange Admin Linux/Win Admin Network Admin Applica>ons Admin Line of Business User Applica>on Support VMware/Linux/ Win Admin Security Admin Storage Admin IT Management
  17. 17. Copyright © 2015, Splunk Inc. Splunk : Plajorm For IT Opera>onal Intelligence 17 Plug-Ins, Templates and Apps Accelerate Value From Machine Data No rigid schemas– Add in data from any other source. API SDKs UI Server, Storage, Network Server Virtualization Operating Systems Custom Applications Business Applications Cloud Services App Performance Monitoring Ticketing/ and Other Web Intelligence Mobile Applications Stream
  18. 18. Copyright © 2015, Splunk Inc. Splunk For Opera>ng Systems Proactive Monitoring Operational Analytics End-to-End Visibility Get instant insight into infrastructure health OS Metrics for Performance, Capacity & Resource AllocaAon Analyses Scale And Correlate Across All Tiers Of Your Technology Stack 18
  19. 19. Copyright © 2015, Splunk Inc. Splunk For Virtualiza>on & Storage Proactive Monitoring Operational Analytics End-to-End Visibility Real-Ame acAonable insights into problem spots and health issues Real-Ame & historical insights into performance, security, capacity, forecasAng and change tracking Scalable Big Data soluAon for holisAc visibility across all technology Aers 19
  20. 20. Copyright © 2015, Splunk Inc. Splunk for IT Service Intelligence
  21. 21. Copyright © 2015, Splunk Inc. INTRODUCING Data-driven service insights for root-cause isola>on and improved service opera>ons
  22. 22. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. Current Challenges 22 Can’t access the data that mahers Mul>ple products lack deep integra>on Complex and customized tools require significant exper>se and >me IT organizaAons conAnue to struggle with aligning operaAons with business FRAGMENTED INSIGHTS SLOW & REACTIVE INEFFICIENT & UNSCALABLE
  23. 23. Copyright © 2015, Splunk Inc. Splunk IT Service Intelligence 23 Data Driven •  All IT Data - events, metrics, and logs Service-awareness •  Provides ac>onable insights into high visibility services •  Personal contextual visualiza>ons •  Mi>gate problems before they impact customers. Powerful Plajorm •  Fast correla>on across services & KPIs •  Deploys Quickly •  Scalable, flexible and fast >me-to-value •  Scalable Universal Plajorm (any point in >me)
  24. 24. Copyright © 2015, Splunk Inc. What Makes Splunk ITSI Different! 24 Search-Based KPIs Easy to write, manage and change both services and KPIs Reflects business and technology priori>es Benefit: Rapidly generate & change KPIs to align service health with business Fiserv – 1000s in just weeks Full Fidelity Service Health Adaptable and flexible defini>ons of service health One solu>on to go seamlessly from service reports to root cause, including raw data Remains adaptable and yet s>ll maintains complete historical context Universal Data Plajorm Data driven: All IT data including events, metrics and logs Schema on-the-Fly Ask any ques>on of the data Fast Eme to value Data fidelity
  25. 25. Copyright © 2015, Splunk Inc. Splunk IT Service Intelligence Data-driven service monitoring and analy>cs 25 SPLUNK IT SERVICE INTELLIGENCE Time-Series Index Plajorm for Machine Data Dynamic Service Models Schema-on-Read Data Model Common InformaEon Model At-a-Glance Problem Analysis Early Warning on Devia>ons Simplified Incident Workflows
  26. 26. Copyright © 2015, Splunk Inc. ITSI Core Concepts
  27. 27. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Services Requests Responses Mobile API/ Middleware Requests Responses DNS Support Desk Requests Responses Customer TransacEons Requests Responses Business Services
  28. 28. Copyright © 2015, Splunk Inc. Packet Network Hypervisor and Hosts RDBMSs Storage Tier API Services Web Services In ITSI, a Service is a logical group of technology components that a user deems need to be monitored together. IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Services Customer TransacEons Web Customer TransacEons Requests Responses Business Services Mobile API/ Middleware Support Desk DNS
  29. 29. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts Service Requests Responses Web Technical Services Packet Network Hypervisor and Hosts RDBMSs Storage Tier API Services Web Services Web KPI: Number of requests KPI: Error rate KPI: Average response >me KPI: Servicer CPU load KPI: Server network I/F errors KPIs KPIs and Health scores cons>tute the means by which Services are monitored. Health Score
  30. 30. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts 30 A Health Score is a score form 0-100 (0 being cri>cal and 100 being normal) that helps determine the health of a Service. It is calculated based on all KPIs importance and its status (e.g. green, orange, red), once every minute. A Key Performance Indicator (KPI) is a Splunk saved search created within the ITSI UI that helps monitor a specific field like CPU, Memory, Number of Errors and so on. KPIs are contained within Services. Service Analyzer – Auto generated filterable and >led view of Service health scores and KPIs
  31. 31. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts 31 A Glass Table is a customizable free form drawing dashboards to view Health scores and KPIs of choice with visual tools to create context with live widgets Go Deeper to a Deep Dive View
  32. 32. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts 32 Deep Dives – Swim lane analysis dashboard to show all those indicators over >me for inves>ga>ons
  33. 33. Copyright © 2015, Splunk Inc. IT Service Intelligence – Core Concepts 33 MulE KPI Alerts – Visual tool to create correla>on searches based on KPIs
  34. 34. Copyright © 2015, Splunk Inc. Notable Events 34 Notable Events are generated by correla>on searches that indicate service degrada>on. They are like Notable Events in ES but have a slightly different field set The Correla>on searches are generated either through the correla>on search UI or Mul> KPI Alert UI.
  35. 35. Copyright © 2015, Splunk Inc. Splunk for Business Analy>cs
  36. 36. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. Real Time C level Glass table…
  37. 37. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. ..drills down to individual BPA Stake holder t glass table …. 37
  38. 38. Copyright © 2015, Splunk Inc. Copyright © 2015 Splunk Inc. 38 ..drills down to the individual pa>ent journey
  39. 39. Copyright © 2015, Splunk Inc. Adap>ve Thresholding
  40. 40. Copyright © 2015, Splunk Inc.
  41. 41. Copyright © 2015, Splunk Inc.
  42. 42. Copyright © 2015, Splunk Inc.
  43. 43. Copyright © 2015, Splunk Inc. Thanks – Q&A

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