1. Knowledge-based business-integrated quality management April, 2010 Juhani Anttila Academician, International Academy for Quality (IAQ) Venture Knowledgist Quality Integration Helsinki, Finland [email_address] , www.QualityIntegration.biz These pages are licensed under the Creative Commons 3.0 License http://creativecommons.org/licenses/by/3.0 (Mention the origin)

3. Recognized knowledge basis for any organization’s quality realization: xxxx/15.11.2002/jan Our organization’s quality management approach Business Performance Excellence: Satisfaction of all interested parties (stakeholders) General national and international quality trends Great teachers Benchmarking and world class best practices IS0 9000 standardization and business excellence models Quality Management Methodology based on the best knowledge Interested parties

5. Challenging towards modern quality management = quality of management 3023x/15.10.2008/jan ORGANIZATION’S MANAGEMENT APPROACH Clear understanding of the guiding ideas, concepts, and principles Effective innovative management infrastructure Effective management tools Excellence in performance and sustained success Given “ Implicate Order” (Ref.: P Senge)

7. Empirical fact-based information and inherent knowledge are needed for successful management Measuring Data Analysing Information Reflecting and deciding Intervention Plan / Act Effects 0609/25.3.2008/jan Knowledge - explicit records - tacit knowledge (know-how, competence) The performance reality of the company business processes A P D C ... Wisdom - myths - values ” Ba” Environments Facts

9. Role of leadership and language in organizations 3621/2.2.2010/jan An organization is a living organism . It is a set of conversations among people. Language is the defining environment in which an organization lives. It is how those in the system reach agreement. Language is a medium for organizational growth and change. Narrowing language increases efficiency . A common shared language helps the organization arrive at decisions more efficiently. Narrowing language increases ignorance . Constrained by a limited vocabulary, the organization becomes unable to adapt to fundamental changes in its environment. Unable to change, the organization eventually declines. Ignorant of our own ignorance, we cannot ask questions outside our own language experience. It is possible for an organization to learn and grow only if it creates conditions that help generate new language . Using new language, an organization may create new paths to productivity, and regenerate itself. The conversations necessary for generating new opportunities come from outside the organization, from the language that has a different history. (Networking!) This is often technically and intellectually demanding and, consequently, often dismissed. (Ref.: Sun, The little grey book)

12. Strong network actors (hubs) keep a network alive and quality of the network grow it. Networks compete with each other and one with highest quality wins. Individual actors or small entities may sporadically (according their own decisions) liberate from or join with the network. Network is however robust, and particularly strong hubs keep it together. It is network member’s own responsibility to keep actively him/her as a network member otherwise he/she drops out of the network. To be successful brand yourself and sell your value on the network. 3673x/16.5.2009/jan

14. Participating and in collaborating in networks effectively and efficiently 3509x/20.8.2008/jan (Ref.: Gloor) Degree of connectivity among network members Degree of interactivity between network members Degree of sharing knowledge within the network 0  0 m  m Low Personal High Community Target: Highly effective collaborating in networks

16. Supporting knowledge work 3529/2.3.2008/jan (Ref.: www.dicole.fi )

19. Social web is developing xxxx/16.1.2010/jan

23. Knowledge creation and distribution tools in the knowledge work environment (KWE) 3207x/2.5.2008/jan Sharing information ( Blogs ) Feeding information ( Aggregators ) Participants collaborate in the process to create new knowledge New knowledge artefacts Conversing ( Forums ) Reflecting and contributing ( Blogs ) Collecting knowledge assets ( Wiki )

24. It is up to you! 3825/16.1.2010/jan (*) Wu-men 1183-1260 ” No gate on the high way, thousands paths merge with it. Passing its entrance you’ll move freely heaven and earth.”(*) (*) Wu-men 1183-1260 ... and the rich become richer in networks! Many possibilities are competing for your time.