Describes elemental social networking concepts on a base of content management and knowledge services, focusing on interactions among government agencies.

1. Information Services: Breaking Down Departmental Silos Albert Simard presented to Information Management in the Public Sector Oct. 18-19, 2007, Ottawa, Ontario

2. A Tale of Two Cities 5 cases 44 deaths 350 cases Information Services Vancouver BC Toronto ON

5. Content Value Chain “ Flow of content through sequential stages, each of which changes its form and increases its usefulness and value.” (NRCan, 2006) Content Objects Data Information Knowledge Wisdom Domain Department Admin. Data Records Know how Experience

6. Managing Content Content to Content from Production Existing Inventory Managers Lost Value Preserve Enable Accessible Inventory Organization Mandate to Sharing

7. Content Management Content Existing: Content Products Services Accessible: Content Products Services Establish programs Implement programs Persevere Manage: IT infrastructure libraries collections data records information knowledge Inventory Prioritize Capture Record Organize Store Senior manager Manager IT manager Champion Curator Data manager Information manager Knowledge manager Inventory Enable Preserve Managers

9. Content Flow Content Executive Operational C Programs Industry Admin Science Policy

10. Using Content Content Result Work Knowledge worker Integration Coordinate Coordinator Position Advise Advisor Plan Prepare plans Planner Operations Manage program Program Manager Direction Lead Leader What Work Who

12. Knowledge Services Services Programs that produce or provide content- based departmental outputs to meet user needs Direction Plans Operations Positions Coordination Accomplishments Answers Advice Teaching Facilitation Support Laboratory Database Scientific article Technical report Outreach material Geospatial products Statistical products Standards Policies Regulations Systems Devices Objects Data Information Knowledge Wisdom Solutions Assistance Products Content

13. Knowledge Services System Services Indirect Outputs Sector Outcomes Canadians Intelligence Organization Mandate Body of Knowledge (Knowledge cycle) Direct Outputs Evaluators Recommendations Benefits (tertiary) (secondary) (primary) Knowledge

15. Information Market Services Government On-Line Global Disaster Information Network Demand (Users) Providers and users connect through an Information Market Supply (Providers)

16. Knowledge Services Value Chain 1. 2. 3. 4. 5. 6. 7. 8. 9. Services Use Internally Use Professionally Use Personally Generate Transform Add Value Transfer Evaluate Manage Extract Advance Embed Legend S Organization Sector / Society

17. Knowledge Market Services Tale of Two Cities (Performance / Supply) (Market / Demand) 6. Add Value 7. Use Professionally 8. Use Personally Evaluate Natural Resources Forestry Metals & Minerals Earth Sciences Energy 1. Generate 2. Transform 3. Enable 4. Use Internally 5. Transfer Organization

20. Information Policy - Context Government of Canada Services Mandate Information Rights Information Policies Management Plans Programs Content Strategy Business Serviced-Based Framework Service Vision

21. Delivery Strategy -Richness Spectrum Rich Reach Services Provide Advertise Explain Promote Support Intervene Interaction All Many Some Few Few One Audience Size Forms Self-help Consultation Specification Paper Conversation Transfer All residents Canadians Practitioner Intermediary Knowledge Other service Content Destination Fool-proof Popular Professional Complicated Conceptual Complex Content Difficulty

27. Partnership Value Chain Partner A Partner B Networks Joint Content Generate Generate Joint Products & Services Transform Transform Joint Inventory Manage Manage Joint Solutions Use Internally Use Internally Joint Outputs Transfer Transfer

31. Network Relationships Department Networks Businesses Governments Canadians Practitioners NGOs Educators Agreements, Outputs, Inputs

32. Network Structure Networks

36. Capturing Value Bring it inside the organization Stabilize it; make it work Networks

42. A Final Thought… “ A particle can be understood only in terms of its activity – of its interaction with the surrounding environment – and that particle, therefore, cannot be seen as an isolated entity, but has to be understood as an integrated part of the whole.” Fritjof Capra The Tao of Physics (1979) [email_address] www.slideshare.net/Al.Simard/slideshows