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Steve Dale:  [email_address] Twitter: @stephendale Transforming Collaboration Maximising The Power Of Collective Knowledge...
The Context
Local government in England and Wales employs a workforce of 2.1 million people across 375 local authorities. Each authori...
3-Year Knowledge Management Strategy for Local Government – started in 2005. People with People People with Experts People...
Communities of Practice <ul><li>Communities of practice are groups of people who share a concern or a passion for somethin...
http://www.communities.idea.gov.uk
… but communities are complex…
Collaborative Working – some distinctions KIN, Warwick Business School Purpose Members Adhesive Duration Formal work group...
What was achieved? What was learnt?
Lessons Learnt 1. For some it was a culture shock No hierarchies: knowledge is evenly distributed
Slide re-worked from an original by Dion Hinchliffe polls surveys health checks management reports Community Metrics socia...
Lessons Learnt 3. Value can be measured.  … but a chicken doesn ’ t get fatter the more you weigh it! User Surveys Source:...
Lessons Learnt 4. Return on Investment Can Be Measured <ul><li>Cost of one face to face conference: </li></ul><ul><li>100 ...
Lessons Learnt 5: Hot seats generate heat! <ul><li>Used to attract new members to the community. </li></ul><ul><li>Enables...
Lesson Learnt 6: Anecdotes should be encouraged…and published!  “ The concept of online conferences is a winner, instead o...
<ul><li>In 2008 Knowledge Hub Project Launched. </li></ul><ul><li>A next generation ‘Enterprise Social Software’ platform ...
Lack of integration with other web services and social media  CoP Websites Tweets Blogs X X X
I want the information to find me!
Who should I follow or connect to? What groups or networks do I join? Where are the conversations most relevant to  ME? Us...
Knowledge Hub Requirements <ul><li>Easier to use – intuitive and guided navigation </li></ul><ul><li>Powerful semantic sea...
Knowledge Hub – The Concept Knowledge Wiki Peer reviews & recommendations Performance Comparisons App Store Aggregation + ...
Knowledge Hub – The Reality (launched 27 October 2011) Peer reviews & recommendations Aggregation + Activity Streams Power...
A brief look….
My unique profile URL My activities My Social Networks
Aggregated Information via Activity Streams Groups I have joined Social Network Activity Stream Conversations I am partici...
Email: steve.dale@collabor8now.com Twitter: @stephendale Profile: http://about.me/stephendale
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Maximising the power of collective knowledge

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This session will explore the scope for transforming collaboration and knowledge-sharing between public sector workers in different organizations. It will take as its starting point the lesson's learnt from the UK's local government community of practice platform, currently the world's largest network for public sector professionals. Moving on to describe the Knowledge Hub, the "next generation" Enterprise Social Software platform, providing many new features, and enabling far better permeability between government communities and external (Web 2.0) social networks and web services. Delegates will gain insights into the contribution that online communities can make in the public sector, and will discuss the barriers to effective collaboration and the best ways to overcome them

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Maximising the power of collective knowledge

  1. 1. Steve Dale: [email_address] Twitter: @stephendale Transforming Collaboration Maximising The Power Of Collective Knowledge 10 th December 2011
  2. 2. The Context
  3. 3. Local government in England and Wales employs a workforce of 2.1 million people across 375 local authorities. Each authority is working to deliver the same 700 services to their residents. Local Government has an annual operating budget of over £10 billion for delivering services.
  4. 4. 3-Year Knowledge Management Strategy for Local Government – started in 2005. People with People People with Experts People with Information
  5. 5. Communities of Practice <ul><li>Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly </li></ul>Source: Etienne Wenger
  6. 6. http://www.communities.idea.gov.uk
  7. 7. … but communities are complex…
  8. 8. Collaborative Working – some distinctions KIN, Warwick Business School Purpose Members Adhesive Duration Formal work group To deliver a product or service Employees who reports to the group ’ s manager Job requirements and org structure Until organisational restructuring Project team To accomplish a task Employees assigned by senior management Project milestones and goals Until project completion Social networks To collect and pass on information Friends and acquaintances Mutual needs and interests As long as people have a reason to connect Community of Practice To develop members ’ capabilities; to build and exchange knowledge Members who select themselves Passion, commitment and identification with the group ’ s expertise As long as there is interest in maintaining the group
  9. 9. What was achieved? What was learnt?
  10. 10. Lessons Learnt 1. For some it was a culture shock No hierarchies: knowledge is evenly distributed
  11. 11. Slide re-worked from an original by Dion Hinchliffe polls surveys health checks management reports Community Metrics social network analysis Google analytics Community Management moderation rewards & incentives rule enforcement connecting people back-channel engagement forum seeding comments blog posts new member welcome & induction newsletters e-bulletins Outreach campaigns Professional Development networking identifying good/best practice attending events participate in SIGs Content Management updating FAQs managing tags, categories, themes taxonomy management deleting & archiving updating links & navigation Business Planning alignment with business priorities purpose, goals Platform Management upgrades & improvements feature selection tools/apps & how to use them
  12. 12. Lessons Learnt 3. Value can be measured. … but a chicken doesn ’ t get fatter the more you weigh it! User Surveys Source: http://www.communities.idea.gov.uk/
  13. 13. Lessons Learnt 4. Return on Investment Can Be Measured <ul><li>Cost of one face to face conference: </li></ul><ul><li>100 people attending an event in London </li></ul><ul><li>Cost of rooms + lunch = £5000/€5,800 </li></ul><ul><li>Avg cost of travel = £30/€58 per person </li></ul><ul><li>One face-to-face conference would cost £8000/€9,300 </li></ul><ul><li>Cost of an on-line conference is virtually £0/€0. </li></ul><ul><li>There have been over 20 on-line conferences so far. </li></ul>Source: http://www.communities.idea.gov.uk/
  14. 14. Lessons Learnt 5: Hot seats generate heat! <ul><li>Used to attract new members to the community. </li></ul><ul><li>Enables participants to ask the person in the hot seat (usually an expert in their field) questions, to which they can respond over a set period of time. </li></ul><ul><li>Normally run using the forum, but they can also be run as a phone conference, webinar or interview </li></ul>Source: http://www.communities.idea.gov.uk/
  15. 15. Lesson Learnt 6: Anecdotes should be encouraged…and published! “ The concept of online conferences is a winner, instead of spending hours on a train to sit through various Powerpoint presentations, you access the conference when it’s convenient to you.“ User, Hart District Council  “ If you find yourself drifting apart from your peers and you have to rely on regional meetings that take place several months apart, then the online community can bring and keep you together – its also great way of staying in touch with industry changes.” User, West Lothian Council Source: http://www.communities.idea.gov.uk/
  16. 16. <ul><li>In 2008 Knowledge Hub Project Launched. </li></ul><ul><li>A next generation ‘Enterprise Social Software’ platform </li></ul><ul><li>What problems were we trying to solve? </li></ul>
  17. 17. Lack of integration with other web services and social media CoP Websites Tweets Blogs X X X
  18. 18. I want the information to find me!
  19. 19. Who should I follow or connect to? What groups or networks do I join? Where are the conversations most relevant to ME? Users need help in finding/accessing relevant knowledge
  20. 20. Knowledge Hub Requirements <ul><li>Easier to use – intuitive and guided navigation </li></ul><ul><li>Powerful semantic search and discovery </li></ul><ul><li>Greater permeability with external networks and conversations. </li></ul><ul><li>Knowledge and Information finds YOU. </li></ul><ul><li>New synchronous collaboration opportunities with Web Conferencing. </li></ul><ul><li>Support for mobile working </li></ul><ul><li>Access to mashup tools and Apps </li></ul><ul><li>Analytics </li></ul>
  21. 21. Knowledge Hub – The Concept Knowledge Wiki Peer reviews & recommendations Performance Comparisons App Store Aggregation + Activity Streams Powerful semantic search Community workspaces Mashup centre
  22. 22. Knowledge Hub – The Reality (launched 27 October 2011) Peer reviews & recommendations Aggregation + Activity Streams Powerful semantic search Community workspaces
  23. 23. A brief look….
  24. 24. My unique profile URL My activities My Social Networks
  25. 25. Aggregated Information via Activity Streams Groups I have joined Social Network Activity Stream Conversations I am participating in. Predictive text search Filters
  26. 26. Email: steve.dale@collabor8now.com Twitter: @stephendale Profile: http://about.me/stephendale

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