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Social media &  knowledge management The binding power of shared knowledge Tom Zeppenfeldt, consultant
How is knowledge being managed  in your organization? <ul><li>Is knowledge created by individuals or by team effort? </li>...
How to enhance your knowledge organization? <ul><li>Take advantage of the fact that organizations are social networks </li...
Social media tear down walls <ul><li>Get involved in actual events and discussions </li></ul><ul><li>Contact colleagues wh...
Datheon TM  Casebook <ul><li>Facilitates knowledge management by its integrated social media   functionality  </li></ul><u...
Benefits for the organization <ul><li>Faster access to existing knowledge resulting in higher output  </li></ul><ul><li>Mo...
Benefits for the individual <ul><li>Acquire knowledge and learn from experiences of colleagues </li></ul><ul><li>Getting t...
Casebook functionality (1/2) <ul><li>Communication :  Chat, Who is online?, Messages, Activity feed  </li></ul><ul><li>Doc...
Casebook functionality (2/2) <ul><li>Add comments to items </li></ul><ul><li>Tagging  (thematic, geographic, free tags) </...
Casebook Implementation <ul><li>Modular structure </li></ul><ul><ul><li>Social media functionality (chat, activity feed, m...
More information: <ul><li>Website :  http://www.datheon.com   </li></ul><ul><li>YouTube :  http:// www.youtube.com/datheon...
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Social media and knowledge management (in English)

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The social media functionality of Datheon(TM) Casebook enhances knowledge management and improves the return on KM investments

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Social media and knowledge management (in English)

  1. 1. Social media & knowledge management The binding power of shared knowledge Tom Zeppenfeldt, consultant
  2. 2. How is knowledge being managed in your organization? <ul><li>Is knowledge created by individuals or by team effort? </li></ul><ul><li>Is knowledge exchange structured and encouraged, or does it only happen accidentally via informal channels? </li></ul><ul><li>Can knowledge be exploited efficiently or do employees spend much time on searching, comparing or re-creation of knowledge? </li></ul><ul><li>Is the potential economic value of knowledge being used? </li></ul>Not every organization with knowledge workers is a knowledge organization
  3. 3. How to enhance your knowledge organization? <ul><li>Take advantage of the fact that organizations are social networks </li></ul><ul><li>Appreciate the different roles of individuals in the process of knowledge creation and sharing. </li></ul><ul><li>Invest in easy-to-use protocols and tooling for adding knowledge </li></ul><ul><li>Make sure that knowledge sharing is visible and measurable </li></ul><ul><li>Knowledge-items must be easily retrievable </li></ul><ul><li>Individuals only share knowledge when sharing serves their own interest </li></ul>
  4. 4. Social media tear down walls <ul><li>Get involved in actual events and discussions </li></ul><ul><li>Contact colleagues who are online and create groups </li></ul><ul><li>Search using tags that are added by fellow-users </li></ul><ul><li>Ask questions, contribute answers, send messages, add comments </li></ul><ul><li>Use social media to turn knowledge management into a process between people </li></ul><ul><li>Social media : communication facilitates knowledge-management </li></ul>
  5. 5. Datheon TM Casebook <ul><li>Facilitates knowledge management by its integrated social media functionality </li></ul><ul><li>Implemented quickly, no need for extensive training </li></ul><ul><li>Modular and extensible (blog, RSS, project profile and project files) </li></ul><ul><li>Multilingual userinterface </li></ul><ul><li>With Datheon TM Casebook people work faster, better and easier </li></ul>
  6. 6. Benefits for the organization <ul><li>Faster access to existing knowledge resulting in higher output </li></ul><ul><li>More time to develop in-depth knowledge and qualitative aspects </li></ul><ul><li>Exchange between employees who didn’t know each other </li></ul><ul><li>Creation of institutional knowledge repository </li></ul><ul><li>Identification of employees who are “connectors” or “specialists” </li></ul><ul><li>Additional criterion for employee assessment </li></ul><ul><li>Social media improve the return on investments in knowledge management </li></ul>
  7. 7. Benefits for the individual <ul><li>Acquire knowledge and learn from experiences of colleagues </li></ul><ul><li>Getting to know and easy access to (new) colleagues </li></ul><ul><li>Faster access to existing knowledge resulting in higher output </li></ul><ul><li>Opportunity to be acknowledged for the contribution to the success of the organization </li></ul><ul><li>Social media improve the return on investments in knowledge management </li></ul>
  8. 8. Casebook functionality (1/2) <ul><li>Communication : Chat, Who is online?, Messages, Activity feed </li></ul><ul><li>Document repository with version management </li></ul><ul><li>Organization and person directory, functions and roles </li></ul><ul><li>Questions & answers </li></ul><ul><li>News and events </li></ul><ul><li>Thematic and community groups </li></ul><ul><li>Casebook combines networking and knowledge management </li></ul>
  9. 9. Casebook functionality (2/2) <ul><li>Add comments to items </li></ul><ul><li>Tagging (thematic, geographic, free tags) </li></ul><ul><li>Search the entire content : full text, tags, sort on relevance </li></ul><ul><li>Narrowing down by faceted filtering </li></ul><ul><li>Store items and search queries as personal favorites </li></ul><ul><li>Users enrich the content , improving search results </li></ul>
  10. 10. Casebook Implementation <ul><li>Modular structure </li></ul><ul><ul><li>Social media functionality (chat, activity feed, messages, groups, tags) </li></ul></ul><ul><ul><li>Documents </li></ul></ul><ul><ul><li>Person en organization directory </li></ul></ul><ul><ul><li>News and events </li></ul></ul><ul><ul><li>Languages </li></ul></ul><ul><li>Implementation of modules in stages </li></ul><ul><li>Extensions (blog, RSS, project profile and project files) </li></ul><ul><li>The context determines the order of implementation of modules </li></ul>
  11. 11. More information: <ul><li>Website : http://www.datheon.com </li></ul><ul><li>YouTube : http:// www.youtube.com/datheon </li></ul><ul><li>Datheon, interactive web based solutions </li></ul>

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