Josh & Lucy communicating with a confused person in ed
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The document provides tips for effectively communicating with confused patients in the emergency department (ED). It notes that patients may have barriers like word finding difficulties, reduced understanding, sensory issues, or reverting to their first language. The ED itself can also be confusing due barriers like noise, lights, activity levels, and unfamiliar faces. Some recommendations include speaking slowly, using simple sentences and repetition, being specific, offering choices, using visual cues, stating intentions, providing context, and keeping the patient oriented. Effective communication is important to help confused patients feel at ease in the fast-paced ED environment.
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Business Communication
Effective communication is essential for business success. Communication involves transmitting ideas between a sender and receiver so they share understanding. It can occur through various channels like visual images, body language, written and spoken words. Barriers to communication include noise, assumptions, emotions, language and cultural differences, and poor listening skills. Non-verbal communication through gestures, body language, and facial expressions conveys significant additional meaning beyond words. Developing strong communication skills is critical for leadership.
Effective communication & presentation
Some tips and tricks on how to give a presentation and communicate effectively. If you like it and find it helpful, please share. Also, comment below and let me know your thoughts.
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- 2. How do we communicate? • Verbal – words and noises • Body language • Behaviours • Facial expressions • Eye contact • Touch • Listening
- 3. Person’s barriers to communication • Word finding difficulties • Reduced understanding • Visual/auditory difficulties • Changes to semantic memory • Changes to emotional state • Reverting to first language • Lower threshold for sensory overload
- 4. Barriers within the ED • Noise • Lights • Hustle and bustle • Multiple faces • Acute illness • Unfamiliar environment • Lack of Time • Not listening
- 8. Enabling good communication • Think of what you are conveying to the patient • Take it slowly • Give plenty of positive reinforcement
- 9. Enabling good communication • Reduce distractions • Ensure good lighting • Say who you are talking to • Use short simple sentences • Repeat sentences • Be specific • Offer simple choices • Use signals (visual cues) other than words • Use appropriate and gentle gestures • Try to determine what is really being said
- 10. Communicating Intent • State your intentions! • Provide context (you are here because…) • Remember to do it at every interaction (Groundhog Day) • On you to prove that you are trustworthy • Keep orientating (caution- don’t mess with their reality)
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