Dean L. Patterson has over 30 years of experience in retail, specializing in customer service, daily operations, and clerical work. He has held several management positions in automotive parts and service departments, including Customer Service Manager at Jim's Car Care where he helped grow the business and was voted best customer service for 5 years. Patterson has a degree from National Institute of Technology and experience in hardware retail, construction, and RV/marine businesses.
1. Dean L. Patterson
6313 Partridge RdSW, OceanIsle Beach,NC 28469
910-579-4943 or 910-520-8793
keenerdeaner@atmc.net
CAREER PROFILE
Have over 30 years experience in retail - specializingin customer service,daily operations & clerical.
Computer – IncludingADP, MicrosoftOffice,
Reynolds & Reynolds, TRACS
Inventory Control
Shipping& receiving
Purchasing
Warranty – servicecontracts,manufacture
Customer service– Excellent oral and written
communication skills
Sales
Personnel
Management
Scheduling
PROFESSIONAL EXPERIENCE
Jim’sCar Care, OceanIsle Beach,NC
CustomerServiceManager
June 2005 – February 2015
Achievements:
Helped build businessfrom6 employee to 10 employee
Voted best Customer Service 5 consecutive years in Best of Brunswick
Developed layoutof serviceand parts for better function and convenience
Responsibilities:
Customer service
Scheduling
Inventory control,servicedispatch and management
Daily operations –opening, closing,creditcard submission and reconciliation
JohnDonoghue Automotive,Whiteville,NC
Parts& Service Director
February 2004 – June 2005
Achievements:
Developed customer appreciation program
Maintained 5 star customer satisfaction with General Motors
Responsibilities:
Parts & Service department statement reconciliation
Schedulingvendors
Invoiceand purchaseorder processing
Parts & Service department management
2. Patterson • 910-579-4943• keenerdeaner@atmc.net Page 2
OceanCityChevrolet,Shallotte,NC
PartsManager
May 1998 – February 2004
Achievements:
Hired as shipping/receiving,delivery and counter person
Became Parts Manager in 3 years
Redesigned parts warehouse for better efficiency and technician productivity
Responsibilities:
Retail sales –inside/outside
Shipping/Receiving
Inventory Control
Department Management
EDUCATION
National Instituteof Technology, Cuyahoga Falls,OH – Associates Degree -1981-1983
West Virginia Wesleyan College,Buckhannon, WV – 1979-1981 – Music Major
Richland Senior High School,Johnstown, PA – Diploma – General Studies – Graduate - 1979
OTHER PERTINENT QUALIFICATIONS
3 years experience in hardwareretail – store manager for 1 year – Ace Hardware
6 years construction and mechanical experienceworkingas RV technician
7 years retail,serviceand parts department office experience in RV/Marine business
REFERENCES
References are availableupon request.