The candidate applies for the position of Customer Service Executive, highlighting over 18 years of experience in international transportation and logistics. He believes his experience at various companies in customer service, logistics, and transportation roles would be an asset to the new position and company. The candidate emphasizes strengths like organization, efficiency, and teamwork, and looks forward to further developing skills through training opportunities.

1. Sir,
It gives me great pleasure to present myself as a possible candidate for the post of Customer Service Executive.
Having worked in the international transportation and logistics field for close to 18 years, I believe that my cumulative
experience in the field would serve as an asset to the company, and the basis for future growth and excellence. At Writer
Corporation, Dubai; I worked for 3 years as Move Coordinator, responsibly facilitating and guiding clients on a smooth
and safe transfer of their personal effects, thus exemplifying the company’s competence and providing a basis for good
referrals for the company. My work at DHL for 12 years and steady rise in job status vouches for a level of responsibility,
stability and integrity to absorb, learn and thereafter contribute to the high performance standards of the organization.
My strengths in my job are that I’m orderly, organized and able to take orders and process them in record time. During
my career, I have demonstrated an exceptional ability to meet organizational objectives and demands. Beyond this, any
effort and confidence you invest in me in the form of training to develop new skills will be surely taken advantage of and
recycled into the company as productive and effective performance.
I endeavour to aim at providing the highest standards of quality and service. A chance to work with you will expose me to
a work environment that encourages teamwork, loyalty and commitment to the organization’s ongoing development and
success. I believe it offers a great opportunity to me in terms of professional and personal growth.
I thank you for your consideration and look forward to hearing from you.
Yours truly,
Walter E Dias
Customer Service Executive

2. WALTER E DIAS​ ​elwalt231@gmail.com, skype @ waltzart1 Address: Ana Rita Apartments Portais
CUSTOMER SERVICE ​ ​+91 77 73924307, +91 75 06188937 Panaji Goa - 403802 India
PROFILE
ae.linkedin.com/in/walteredias
I am a Customer Care Executive with 22 years of collective experience in customer care, courier
and relocations/logistics. My strengths are patience, communication skills, competence, flexibility
and teamwork with a good background in organisation and process. I am looking for a challenging
position where I will be able to continue delivering my skills in customer relations and focus on
cost effective measures for the company.
EDUCATION
University of Bombay, India
Bachelor of Commerce (B.COM), 1991
PROFESSIONAL HISTORY
2014 - 2015, Customer Service Executive
KD’s INFOTECH CENTRE
Goa, India
2010 - 2013, Move Coordinator
WRITER CORPORATION
Dubai, U.A.E.
2006 - 2010, Customer Care Executive
DHL WORLDWIDE EXPRESS
Dhahran, Saudi Arabia
2004 - 2006, Tracing Advisor
DHL WORLDWIDE EXPRESS
Dhahran, Saudi Arabia
2001 - 2004, Front Line Agent
DHL WORLDWIDE EXPRESS
Riyadh/ Dhahran, Saudi Arabia
1998 - 2001, Field Agent
DHL WORLDWIDE EXPRESS
Riyadh, Saudi Arabia
1994 - 1998, Assistant to Operations Manager
ALMUTLAQ SERCK SERVICES
Dhahran, Saudi Arabia
1987 - 1994, Administrative Assistant
BAVA ENTERPRISES
Mumbai, India
WORKPLACE STRENGTHS
Excellent communications skills
Patient listener
Problem solver
Quick learner
Team player
Efficient
Positive and open thinking
Adaptive to all situations
Excellent sense of humour
DIGITAL APPLICATIONS KNOWLEDGE
MS Office
Tally ERP9
PROFESSIONAL REFERENCES
Mohammed Yousuff
Customer Care Manager
DHL, SAUDI ARABIA
+966 3 882 7777
Sultan Al Qahtani
Call Centre Manager
DHL, SAUDI ARABIA
+966 3 882 7777
Ashley Stagg
Country Manager
Writer Corporation, Dubai, UAE
+971 4 884 9864
JOB EXPERIENCE
@ WRITER CORPORATION
RELOCATIONS COMPANY
IMPORT SHIPMENTS
● Coordinating with overseas network partners
in regards to inquiries relating to import of
household and personal effects shipments.
● Liaising with clients and advising on the
documentation/paperwork required for
customs clearance and updating on the
status of shipments
● Liaising with the shipping lines on the
status/arrival of vessel.
● Coordinating with in-house clearance desk
on clearance status of the shipments.
● Coordinating with the operations/
warehouse department in arranging delivery
of shipments.
● Sending delivery details to overseas agents
after completion of delivery.
● Coordinating with operations/ warehouse
department for damage report in case of
shipment found damaged upon arrival/
delivery and sending the same to overseas
service partner.
● Billing / invoicing to overseas agent on
completion of delivery
EXPORT SHIPMENTS
● Contacting clients for confirmation on pack
dates
● Liaising with overseas agents on the
paperwork required to export household
goods and updating clients on the same
● Advising clients on the restrictions/
prohibitions on the export of goods to
destination country.
● Coordinating with in house forwarding desk
on container booking.
● Coordinating with operations department on
advising crew on packing of the shipment.
i.e. instructions to the crew on the packing.
● Coordinating with forwarding desk on the
despatch of the shipment, sailing schedules.
● Updating clients on the sailing schedules –
providing dispatch and arrival of shipment.
● Follow up with the destination agent on the
status of arrival of shipment and status of
clearance and delivery.
● Follow with the destination agent for delivery
documents.
● Informing clients on the claims process in
case of damage/ loss to shipment.
JOB EXPERIENCE
@ DHL WORLDWIDE EXPRESS
COURIER AND LOGISTICS COMPANY
CUSTOMER CARE EXECUTIVE
● Tracking and tracing of missing shipments.
● Coordinating with operations for preparing
damage reports to verify damage status, to
work closely across functions to handle and
resolve issues promptly and effectively.
● To educate customers on the benefits of
DHL’s value added services, shipment
insurance and blanket insurance for
corporate clients.
● To handle complaints/ claims and ensure
prompt and effective resolutions to meet
customers’ requirements.
● To work as a team to achieve targets and
objectives.
● To provide both verbal and written
information in a timely, clear and concise
manner.
TRACING ADVISOR
● Handling enquiries relating to delayed
shipments, missing, undelivered,
misrouted, missorted and damaged
shipments by tracking and tracing system.
● To communicate with all relevant
departments, internally and globally.
● To ensure that company standards are
maintained.
● To liaise with customer care manager for
claims of damaged and missing shipments.
FRONT LINE AGENT
● To arrange booking for pickup of
shipments for on call customers.
● To supply correct and precise information
to customers and advise customer of
shipment acceptance and carriage.
● To open a trace depending upon the
information in the system.
● Coordinate with operations supervisor for
arranging special delivery and pick up.
● Selling shipment insurance and value
added services to customers wherever
possible.
● Converting calls into sales leads by
providing quality information. Major
challenge of this job was to handle
un-satisfied customers.
FIELD AGENT
● Collection and delivery of shipments.
● To provide accurate information to clients
on shipment and carriage of goods.
● To complete all paperwork in a
professional manner.
● To achieve DOS (days outstanding sales)
target set by credit control department.
JOB EXPERIENCE
@ ALMUTLAQ SERCK SERVICES
MANUFACTURER OF CAR RADIATORS & DISC PADS
ASSISTANT TO OPERATIONS MANAGER
● To coordinate with the operations
supervisor on the day to day working of
the floor shop.
● Production and preparing reports to the
Operations Manager on the daily
production.
JOB EXPERIENCE
@ BAVA ENTERPRISES
RECRUITING CONSULTANTS
ADMINISTRATIVE ASSISTANT
● Handling day to day matters.
● Filing of documents in an appropriate
manner,
● Screening probable candidates.
● Assisting the accountant in maintaining
accounts ledger.
● Liaising with airlines / travel agents on
ticket bookings.