The resume is one of the most important documents in a job search. Yet many people fail to get enough mileage from it. First and foremost, a resume is your ticket to an interview. In that sense, a resume is like a presentation to management, designed to get you in the door. Secondarily, the resume can be used as a “calling card;” a leave behind after an informational interview. In a fast-paced presentation, Mark Friedman will provide some key pointers about how to create a winning resume. The talk will include: resume design and format, telegraphic messages, accomplishment statements and how to make your resume powerful, yet concise. Mark is a principal in MJF Associates that specializes in Executive Coaching, Leadership Development, Strategic Focus, Team Building, Career Management and Outplacement. During the last 25 years Mark has helped over 3000 people in career transition. Mark received his Ph.D. in Industrial / Organizational Psychology at the University of Tennessee and has over 30 years of experience. Over the eight years he has coached some 55 Executive MBA candidates at Rice University on leadership, career management and change management. His clients include Air Liquide, Praxair, National Oilwell Varco, Port of Houston Authority, FMC Technology, LyondellBasel, BP, Exxon/Mobil, City of Houston, US Postal Service, The Houston Texans (NFL team), Hewlett-Packard Company, Dell, Johnson Controls, and ABB Lummus Global. He can be reached at markf@mjfassociates.com or 281-493-0641.

1. Creating a
Winning Resume
Presented by:
Mark Friedman
Executive & Career Coach
281-493-0641
MarkF@MJFAssociates.com

2. The Interview:

3. If you ask 10 people
for their opinion on a
resume…
You will get 15
opinions!

4. What is the
purpose of a
resume?
To secure a job
interview….in essence, its
an ____________!

5. A resume is like….

6. 3 Presentation
Formats
 Chronological
 Functional
 Hybrid:
– Chronological/ Functional
– or Functional/ Chronological

7. Suggested Format:
Chronological
Name
City, State
Phone
Email Address Linkedin Profile URL
Objective (Optional)
Summary/ Key
Words
Work Experience
Military (Optional)
Education
Professional
Affiliations
Special Training,
Publications

8. Suggested Format:
Hybrid
Name
City, State
Phone Email Address
Linkedin Profile URL
Objective (Optional)
Summary/ Key Words
Accomplishments
(option: break out by function)
 XXXX
 XXXX
Employment
Company, City, State 2012- 2020
Title
Military (Optional)
Education
Professional Affiliations
Special Training, Publications

9. Glen Pullen
Houston, Texas
Phone: 713-631-1353 E-Mail: Gpullen@gmail.com
Linkedin: https://www.linkedin.com/in/glenpullen/
OBJECTIVE
Position in Information Technology utilizing skills in hardware trouble-shooting and repair; technical
support and customer service; and training end-users
SUMMARY
Over seven years experience with computer hardware, applications, and customer service. Loves to
diagnose and repair hardware and applications problems, and works effectively with end-users to
build customer loyalty. Trains customers in proper use of OS and utilities (such as browsers), and
applications like Word. Recognized as a team player that gets along with all levels in the
organization, and who can solve problems when no one else can. Four years U.S. Navy Technician.
A+ Certified; Certification in Network Plus.
EXPERIENCE
Exis Net, (Local internet service provider with 5000+ clients) Houston, TX 2019 – Present
Technical Support & Customer Service Representative
• Responded to and resolved a wide range of hardware and applications problems for 45+ customers
per shift. Issues included: applications incompatibilities; dll, winsock and OS issues; user errors;
and modem malfunctions.
• Resolved 100% of customer problems or service issues within 24 hours, or made recommendations
about appropriate solutions. Ninety eight percent (98%) of complaints were solved by telephone in
two contacts (2) or less.
• Built and re-furbished over 100 desktop computers from spare parts.
• Created and Maintained an RMA and knowledge database using cgi, containing over 500 records.
Established and implemented database within a week of conception.
• Appeared regularly as a guest on a local radio station (WTAR) “ask the expert” show, covering two
states and over 30,000 listeners.
• Designed and maintained four business web pages using tools such as Frontpage, Macromedia and
Flash.
Navy Exchange, Naval Amphibious Base, Galveston, TX 2019
Computer Sales and Technical Support Associate
• Generated sales of $ 20,000 per month, increasing sales by approximately 15-20% per year.
• Created additional sales by listening to customers then suggesting computer products or accessories
to meet their needs. Received a certificate of appreciation for continued excellence in customer
service.
• Conceived and initiated a computer repair service that generated new business and repeat
customers. This is the first time that The Exchange repaired computers or offered solutions for user
problems.
• Sold and supported sales of over 100 different computer systems and all major software packages.
Customer support included troubleshooting and installation of peripherals and customer education on
correct use.
• Left Exchange to pursue information technology career.

10. Micrus (A joint venture of IBM and Cirrus Logic), East Fishkill, NY. 2017-2019
Production Operations Technician II
• Processed an average of 150 silicon semiconductor wafers per machine per 12-hour
shift including downtime. Produced wafers worth between $25,000 to $ 300,000 (retail
value when completed) on every shift.
• Operated and maintained a variety of specialized processing and inspection equipment
on a daily basis such as AME, Lam Research, and Kensington equipment. Each machine
was valued at over one million dollars.
• Trained individuals and groups on ISO 9001 / 9002 standards and safety protocols so
that they were able to pass inspections without rework. Inspections took place
quarterly over a 24-month time period.
Navy Exchange, Naval Amphibious Base, Galveston, TX 2015 - 2017
Retail Sales and Support
• Ordered inventory and managed a stock of $15,000 - $ 20,000 per month for a
package store. Negotiated discounts with vendors by allowing them to display signage
for popular products.
• Assisted office personnel with computer issues, providing solutions to common
problems.
SRS Communication (Contractor for Cox Cable), Houston, TX 2014-2015
Cable Installer / Lineman Technician
• Installed, tested and provided cable television and commercial services for over 10-15
Cox cable customers per day.
United States Navy, Galveston Naval Base, TX 2010-2014
Damage Controlman Second class, USS Enterprise
• Received a special commendation from the Naval safety office for identifying and
averting an acetylene gas explosion on the command ship USS Mount Whitney. The gas
readings were over 500 parts per million, and could have killed 200 + sailors and
damaged millions of dollars in communications and other equipment
• Instructed over 400 navy sailors in shipboard damage control and firefighting, utilizing
approximately 200 pieces of specialized equipment provided by the department of the
navy.
• Maintained onboard firefighting systems and shipboard damage control equipment for
14 workstations.
EDUCATION
Saint Jude College, Galveston, TX Business Management / Information Sys,
B.S. expected 2014

11. Financial Planning
Strategic Planning
Inventory Management
Budgets / Forecasts Asset
Management
Change Leadership
International Customs Processes
Transformation Management
International Trade Compliance
Benchmarking / Best Practices
Process Optimization
P&L Responsibility

Logistics Operations
Organizational Design
Vendor Selection Contract
Negotiations
Multi-Site Operations
Contract Management
EMPLOYMENT HISTORY
Fortune Companies, Inc., Houston, Texas 2014 - 2020
Logistics Director
Led global supply chain and logistics including supplier selection and management, strategic sourcing,
customs brokerage, trade compliance, and new country entry for this $80 offshore drilling company.
Accountability: $23M logistics spend.
 Developed an innovative multi-mode supply chain to support nine rigs operating in the
GOM.
 Provided re-engineering support to Arabian Gulf rigs and offices.
 Revamped system to support operations in the Middle East, Angola, and Norway.
 Achieved 35% reduction in logistics costs in the first year and an 8% reduction in the second.
 Designed and implemented supply chain system to support four new build drills ships
globally.
 Led new country entry efforts for Angola, Canary Islands, Suriname, and Nigeria.
Heavy Lift Americas, Inc., Houston, Texas 2012 - 2014
Head of Americas / Managing Director
Successfully opened Hansa Heavy Lift Americas office in the midst of a significant downturn in the
ocean carrier market. Directly reported to the CEO and parent company Oaktree Capital Management
for all disciplines of the company, on business development, brand management, and commercial
activities.
 Played a significant role in securing important and profitable business from major
companies such as Chevron, BP, NOV, Bechtel, CB&I, Fluor, and Sandvik Mining, establishing
HHL as a major player in the heavy lift cargo market with E & P and EPC companies throughout
North and South America.
 Settled a multimillion-dollar dispute with HEIL's number one customer, keeping HHL on their
approved supplier list.
 Spearheaded successful efforts to secure major business in the Pacific Northwest.
Charles
2810 Oak Drive 281-800-7753
Friendswood, Texas 77546 h14@gmail.com
PROFESSIONAL PROFILE
A highly effective Senior Management Professional who meets challenges skillfully and creates
positive change. A dynamic problem solver with the proven ability to set strategic direction, optimize
operations and drive bottom line results. An energetic leader with a documented performance record of
success selecting and, building high-performing teams; and leading organizations to achieve
transformational change in complex, and dynamic business environments.
BACKGROUND SUMMARY
An in-depth background in Operations Management and Logistics includes:

12. Resume Elements -
Objectives
 Sr. Management position doing X, Y, Z
 General Manager with responsibility
for…..
 Director, Business Development with
responsibility for…….
 Senior level or supervisory position in
HRD, including management/
supervisory training, TQM & E-learning

13. Resume Elements -
Summary
Over 25 of years experience in
________, __________, and
__________. Demonstrated skills
include problem-solving,
communicating an understandable
vision, and setting strategic
direction. Recognized for
excellent leadership capability and
for building good relationships
throughout the organization.
Special skills include ability
to:_____ and _______.

14. Resume Elements –
Accomplishments
The Heart of a Resume!
 Shows Actions and IMPACT of
actions – how did you benefit
the company?
 2 – 3 sentences
 Starts with a verb, shows
results, shows Metrics
 Metrics make it powerful!
– Cost/Savings $ –Time
– Quantity – Quality

15. Accomplishments –
Examples
 Directed the construction and modernization of a $1.5 billion
refinery expansion project, completing the project on-time
(within 18 months) and five precent under budget.
 Reorganized and strengthened the marketing team of a high
pressure/ critical service valve manufacturer. This resulted in a
15 percent increase in market share, and 400 percent sales
increase over 2.5 years.
 Planned, negotiated and managed the relocation and
modernization of facilities, equipment and security involving 17
capital projects totaling $2.3 million. This was a 50 percent
expansion of a medium-sized manufacturing operation and was
completed within one year.
 Created a cost savings of $1.2 million by recommending
processes and instrument diagrams for a casting plant.
 Facilitated a white-collar productivity project which resulted in an
estimated $750,000 in savings annually.
 Conducted a strategic planning and team building workshop with
the senior staff of a $20MM financial management company,
helping them expand their business by 400 percent in five years.

16. Resume Elements –
Other Information
Military -- does it support the objective?
(optional)
Education
Ph.D., Psychology, University of Tennessee, Knoxville, 1980
M.A., Industrial/Organizational Psychology, Univ of Detroit, 1974
B.A., Psychology, City College of the City Univ of New York, 1969
Special Training
Certified in PDI 360 feedback “Profilor”, 1997
Certified in Myers-Briggs Type Indicator, 1995
Master Trainer, Interaction Management, DDI, 1985
Instructor, Managing Personal Growth, Blessing/White, 1982
Bolles Career Planning Workshop, 1980
Professional Affiliations
American Society for Training & Development, Houston Chapter
Houston Human Resources Association
OD Network, Houston and National

17. DO!
 Keep content concise
 Use “bulleted” statements that
start with an action verb
 Keep terminology simple/ direct
 Use $ amount, percentages, or
quantities when giving examples
 Lead with strongest or most
important statement
 BE TRUTHFUL!

18. DON’T!
 Do not use “I” excessively
 Do not list personal data – race,
religion
 Do not enclose a picture
 Do not highlight handicaps
 Do not include salary information
 Don’t list military service unless it
contributes to objective
 Don’t mention reasons for leaving
previous job
 Don’t include references

19. Questions ??
Contact: Mark Friedman
MJF Associates
281-493-0641
markf@mjfassociates.com