1. Jamie M. Nelson
17320 Falda Avenue • Torrance, CA 90504 • 310-279-6560 • msjamienelson@gmail.com
JOB OBJECTIVE
To obtain a rewarding customer service / accounts payable position with an exciting company
SUMMARY OF QUALIFICATIONS
• Able to process new information quickly and adapt to new situations.
• Team Player who actively participates in areas outside the scope of my
responsibility.
• Highly motivate, organized and detail orientated. Able to multi task and delegate.
• Strong skills in teaching, negotiating, writing, and planning
• Experience in handling sensitive situations with diplomacy
• Proven track record in setting challenging goals and achievement
• Excellent Computer skills in Microsoft Word and Excel as well as Sage MAS 90.
PROFESSIONAL EXPERIENCE
2008-Current Dogtra Corporation, Torrance, CA
SENIOR CUSTOMER SERVICE & WARRANTY DEPARTMENT REPRESENTATIVE
Responsible for providing warranty service and product support to Dogtra clients.
 Manage a heavy client call volume regarding product specifications and use.
 Provide in depth help desk information to clients including information on products and use
of the company website.
 Process all inbound order received via website
 Receive and process all product repairs, including establishing work to be done and setting
completion dates with the technicians.
 Set up payment terms and ensure prompt payment in full for all repairs completed
 Prepare and submit detailed reports on defective items to ensure Dogtra clients are
receiving the highest quality product.
 Work with clients to resolve all product related complaints with a focus on finding resolution
without involving management
 Assist in store clients with the purchase of Dogtra products
2004- 2004 GEARYS Beverly Hills, Beverly Hills, CA
CUSTOMER SERVICE ASSOCIATE
- Continued -

2. Responsible for promoting GEARYS commitment to exceptional client
satisfaction and service. .
 Promptly address and resolve all client concerns
 Respond to client inquiries regarding merchandise, store policies, and credit balances
 Process complex merchandise returns
 Worked closely with the Customer Service manager to create and implement new Bridal
Registry documentation and data entry procedures.
 Prepared and maintained time sensitive Bridal Registry records
 Directed all calls received through GEARYS main line switchboard
1997 - 2004 GEARYS Beverly Hills, Beverly Hills, CA
ACCOUNTS PAYABLE ASSOCIATE
Responsible for the timely processing and payment of $15 million in annual invoices
 Implemented streamlined procedure to facilitate the verification, entry and payment of all
submitted invoices that significantly reduced payment errors.
 Developed strategic relationships with key vendors to negotiate favorable payment terms.
 Worked closely with GEARYS buyers and vendor representatives to resolve sensitive
payment disputes.
 Worked closely with the CFO to ensuring the timely payment of all invoices
1995.1997 Edelbrock Corporation, Torrance, CA
CUSTOMER SERVICE ASSOCIATE
Responsible for assisting clients with phone orders and providing service and support to
Edelbrock’s clients.
 Dialog with phone order clients to ensure they are ordering the proper item
 Partner with order fulfillment department to facilitate timely order deliver and ensure that
special instructions are followed.
 Work with clients to resolve order problems
 Provide updated order status to clients
 Organize and maintain time sensitive documents
 Assist purchasing staff with the placement of orders with key suppliers
 Maintain financial records and accounts
References available upon request.