Carla Reed is a client service supervisor with over 15 years of experience in payroll, customer service, and supervisory roles. She has strong organizational, communication, and relationship building skills. Her resume highlights experience supervising teams and assisting with recruiting, performance evaluations, and disciplinary actions at Paychex in Memphis, TN. Prior roles include payroll team leader, senior payroll specialist, and customer service roles at Paychex in Jacksonville, FL and First Horizon National Corporation in Memphis.

1. Carla S. Reed
4917 Phipps Dr.
Memphis, TN 38125
Cell (901) 634-6662
Email: cvettereed@yahoo.com
SKILLS:
• Strong Organizational Skills
• Public Relations & Customer Service
• Over 7 years of Supervisory experience
• Ability to adapt in an ever changing
environment
• Accurate and Detail Oriented
• Ability to build strong relationships
with both internal and external business
partners
• Strong analytical skills with ability to
drive results
• Excellent Written & Verbal
Communication skills
PROFESSIONAL EXPERIENCE
PAYCHEX INC. Memphis, TN 2007 to Present
Client Service Supervisor
• Supervises, assigns work, directs, and checks the work of assigned personnel.
• Assists the Branch manager in the development of branch goals and improvement strategies.
• Plans, organizes, and coordinates quarter end and year end processes.
• Assists in the recruiting, interviewing, and hiring process.
• Evaluates performance of direct reports.
• Recommends promotion/termination and disciplinary actions among personnel.
PAYCHEX INC. Jacksonville, FL
Payroll Team Leader
• Assisted the Client Service Supervisor (CSS) in the development of direct
reports.
• Created and presented the specialists’ performance appraisals and
monthly one on one report.
• Assisted in disciplinary action when needed.
• Coached payroll specialists’ in problem solving regarding client issues
and concerns.
• Assisted with the interviewing and hiring process.
• Helped improve client retention stats.
• Assisted in the preparation of quarter and year end processes.
• Supported and coached Payroll Specialist in the progression of level work
to senior.
• Assisted with data integrity of the payroll system.
Senior Payroll Specialist
• Contacted clients to obtain payroll data.
• Participated in mentoring new payroll specialists; including assisting with
level work and questions.
• Corresponded with tax agencies to resolve client issues.
• Assisted ENS with Taxpay related issues.
2005 to 2007

2. • Maintained knowledge of payroll products and tax laws.
• Constantly seek solutions to satisfy clients and company.
FIRST HORIZON NATIONAL CORPORATION Memphis, TN 2000 to 2005
Online Customer Service Financial Specialist
• Assisted online banking customers with resetting passwords, bill payments inquiries, and
resolving basic online connection problems.
• Performed daily audits of online operations workflow and reports.
• Assisted current and prospective customers regarding First Tennessee / First Horizon Bank
products and services to include home banking service line.
• Monitored electronic bill payment service requests, new online accounts and over draft reports
on a daily basis.
• Reconciled online general ledger account and internal deposit accounts utilized for Banking
Online bill payments on a daily basis.
• Assisted with staff training and guidance in product services and administration.
• Handled customers by identifying their needs and solving problems.
• Constantly sought out solutions to satisfy client and company.
Customer Service III
• Performed all aspects of customer service for a large bank to include answering telephones,
responding to website emails, credit card billing inquires, and providing details on products and
services.
• Adhered to strict protocols for confidentiality and communications.
• Worked patiently with clients and focused on their needs.
• Maintained customer service and public relation skills.
EDUCATION:
1996 CONCORDE CAREER INSTITUTE, Memphis, TN
MAJOR: MEDICAL ASSISTANT