1. Sucel Edith Figueroa VAZQUEZ
Juan Jose Balli Col. Modulo 2000, Reynosa, Tamps., México
 sucelf80@gmail.com  Mobile: (899) 9368083
CUSTOMER SERVICE REPRESENTATIVE
My main professional goal is to be part of a world – Class Company through teamwork, collaborating in all areas with my
experience in Materials, Production, Quality and Finance department, contribute to achieving the goals and objectives.
PROFESSIONAL EXPERIENCE
TRW ELECTRONICS AUTOMOTIVE, Reynosa, México 31 August 2007– Present
Customer Service Representative
 Recognize and manage all demands for products from customers by driving Sales.
 Customer Service for all destinations for end customers: Nissan, Ford, Chrysler OEM / OES
GM OEM / OES, Toyota, Volkswagen.
 Knowledge of customer’s portals: Ford (OEM and OES), Chrysler (OEM and OES) and GM (OEM and OES)
Dispute violations - Customer ratings - Pilot Tickets - Control of containers - Verifying ASN’s - PC Portal System, DDL.
 Maintain Customer Ratings above the minimum established by the customer, ideally 100%.
 Keep SAP updated with the correct customer demand (Manual processes have to be done for some customers).
 Identify & highlight large order variations between the schedules that were forecasted by the customer & those
that are firmed up by the customer.
 Prepare shipping documents for daily shipments to the shipping area.
 Daily review on inventory levels of finished goods.
 Analysis of increases and decreases in demand.
 Teamwork to have zero backorders review customer releases and shortages.
 Meet the goal of finished goods inventory.
 Eliminate costs of Premium Freight.
 Crisis management directly with customer (conferences, recovery plans, tracking critical shipments, etc.)
 Obsolescence Control - Handing final cum of engineering changes with customers to avoid obsolesce.
 Knowledge of customer requirements and communication with different areas to share relevant information.
 Daily communication with customers and good relationship. (Negotiate pull in a push outs same as expediting fee
and set up charges).
 Taking decisions and solving problems -- analyzing information and evaluating results to choose the best solution.
EATON CORPORATION Reynosa, Mexico February 2000 – June 2007
Accounts Payables
 Collect, manage notes payable, bills and accounts payables to suppliers.
 Matching of purchase orders with packing list, invoices, and receipts.
 Knowledge of AP Procedures and General Ledger chart of accounts.
 Knowledge of accounting principles.
 Working with Purchasing to problem solves issues on vendor invoices.
 Prepare monthly accruals.
 Payment history reports.
 Keeps complete records of financial transactions.
 Made programming and requisition transfers to suppliers.
 Prepare statements of suppliers.
 Fixed Asset.
 Petty Cash Management.

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Skills:
 Written and spoken English 90 %
 Microsoft offices, word, excel.
 Knowledge SAP Business system.
 Ability to lead.
 Work under pressure.
 Proactive and independent.
 High responsibility.
 Availability to travel, US Visa.
 Time availability.
 Negotiation skills.
 Sense of Urgency.
EDUCATION
Unidad Académica Multidisciplinaria Reynosa Rodhe
Administración de Empresas. (1997 – 2001)
Master’s degree in Administration.
COURSES AND SEMINARS
Chrysler / Mopar Training Session
Chrysler Mexico DF
Ford / DDL
APICS – Supply Chain

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