John Podlesnik has over 10 years of experience in customer relations management, personnel management, and problem resolution. His skills include managing customer expectations, building customer loyalty, researching issues, coaching team members, and communicating clearly. He has held positions as a technical editor, peer educator, line cook, and sales clerk. Podlesnik has a high school diploma and certificate in peer support from Our Space, Inc. He has also volunteered with Growing Power in Milwaukee since 2011.
Executive assistants work together with high-level executives in the company to give top-level assistance. Many are selected than in an entry-level assistant and secretary, he or she can be trusted with high-end or complicated duties. In addition, they execute handling inbound and outbound communication, clerical work, filing, executive assistants may be in charge of programming meetings, maintaining difficult filing systems and information, document analyzing and preparation and also perhaps overseeing other workers.
Executive assistants work together with high-level executives in the company to give top-level assistance. Many are selected than in an entry-level assistant and secretary, he or she can be trusted with high-end or complicated duties. In addition, they execute handling inbound and outbound communication, clerical work, filing, executive assistants may be in charge of programming meetings, maintaining difficult filing systems and information, document analyzing and preparation and also perhaps overseeing other workers.
1. John Podlesnik
5529 S. Disch Ave. Apt. 2 ♦ Cudahy, WI 53110 ♦ (414) 339-1364 ♦ johnnyfox84@gmail.com
CUSTOMER RELATIONS MANAGER
SKILLS & QUALIFICATIONS
• Experience manager in personnel management
• Responding to issues such as service inquiries, problem resolution, and retaining accounts
• Handling customer escalations and all customer relations issues
• Relaying information in a concise and clear manner
• Managing customer expectations
• Building customer relationships and loyalty
• Quickly researching and investigating issues that concern a customer
• Conducting visual observations of how staff trainings
• Coaching and developing team members in soft skills
• Promoting products and services
• Punctuality and willingness to learn
• Highly adaptable to changing situations
• Ability to select and install equipment
• Good communication skills
• Respectable decision making, critical thinking, and problem solving skills
• Understanding and executing financial projections and budgeting
• Experience in operations analysis and internal controls management
• Ability to use time management skills and multitask
PROFESSIONAL EXPERIENCE
Technical Editor January 2010 - Present
2112 Advanced Solutions Cudahy, WI
Peer Educator July 2014 - May 2015
Crisis Resource Center Milwaukee, WI
Line Cook April 2013 - November 2013
Fourth Base Milwaukee, WI
Sales Clerk January 2007 - August 2008
A&B Sales Moreno Valley, CA
EDUCATION
H. S. Diploma June 2002
Riverside High School Milwaukee, WI
Certificate - Peer Support Certification December 2013
Our Space, Inc. Milwaukee, WI
Community Involvement
• Volunteer, Growing Power, Milwaukee, WI 2011-present